Call Presentation; Transfer With Privilege - Alcatel-Lucent 4035 User Manual

Chapter
4
4.10.7

Call presentation

This feature is used to allocate the waiting queue operating mode. One or more traffic flows
can be associated with one or more keys. By pressing a key, the attendant takes the waiting
call with the highest priority from the traffic flow(s) service by the key.
At an individual installation, this key can be dedicated to:
- Trunk group calls without dialing, all entities
- Direct Inward Dialing (DDI) public calls, all entities
- DDI (ATL) private calls/internal calls, all entities
- Unanswered DDI calls, all entities
- Private network calls to an attendant group
- Public network calls to an attendant group
- VIP calls (internal or ISDN via speed dialing)
- Other calls/miscellaneous
- VIP2 calls
- Callback
- General hold
- Chained withdraw
- Charging recall
- Inter-attendant transfer
- Individual attendant call
Note 1:
DID and DDI are variations of the acronym for Direct Inward Dialing.
At entity level, this key can be dedicated for:
- Trunk group entity calls without dialing
- DDI public entity calls,
- DDI (ATL) private entity calls/internal calls,
- Unanswered DDI entity calls.
Note 2:
Key 1 is already pre-programmed as a call presentation key, allowing the attendant to take the call with
the highest priority from those waiting resulting from traffic flows indicating an external party (external
call, call-back, return from chaining, etc.).
4.10.8

Transfer with privilege

This function lets the attendant transfer an external outgoing trunk to an user set if the
corresponding direct seize prefix is contained in this key. The user will dial the external party
number as a call in direct seize.
4-12