The Attendant Does Not Answer Immediately; Answering A Callback Request - Alcatel-Lucent 4035 User Manual

Chapter
2
If an internal user dials a group number, the attendant display shows:
- Press the Intern key to answer all group calls.
- Press the Next key to answer:
• A group call, if it is the only one presented on the attendant set.
• All other calls according to call priorities.
2.5.6

The attendant does not answer immediately

If the attendant does not answer the call immediately, the call will be put on urgent hold,
indicated as follows:
- The green LED turns red.
- The normal waiting calls counter is decremented.
- The urgent waiting calls counter is incremented.
The attendant presses the Next key to enter conversation with:
- The calling user or trunk if it is the only one,
- The calling user or trunk with the longest waiting time, if there are several.
2.5.7

Answering a callback request

An authorized internal user can activate a callback request to the attendant.
When a callback request is activated, the screen displays:
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