Using The Programmed Keys For Management; Directory Number Supervision; Individual Call Routing - Alcatel-Lucent 4035 User Manual

Chapter
4
After pressing the TrfOff key, the attendant can route the party normally.
4.10

Using the programmed keys for management

Note:
These keys, which only the manager is allowed to program, can be any of the keys which are not
programmed by default (see the Alcatel 4035 attendant set - Introduction to the 4035 attendant set -
Preprogrammed and programmable keys).
4.10.1

Directory number supervision

Pressing this key activates ringing on the user set. The LCD block segments are off if the user
set is idle state and free.
The LCD segment combination:
- indicates that the user is busy,
- indicates that the user is in call mode to the attendant set,
- indicates that the user is on hold. It flashes when the timer has expired,
-
A set can be supervised by one or more attendants.
4.10.2

Individual call routing

This feature allows the attendant to route and supervise a call without its being placed in the
common waiting queue and redistributed.
When a call is being routed, the
reply before the end of the routing timer, the
indicate the change to
wait - Urgent wait counters).
As long as the set has not answered, the attendant can retrieve the call by pressing the routing
key ; the flashing
Note:
In the case of a local call or outgoing call, this key can be activated. It is used to transfer the call.
4-10
indicates that the user has left a call-back request.
LCD segment combination is lit. If the set does not
urgent wait (individual routing does not increment the Normal
LCD segment combination goes out.
LCD segment combination will flash to