FP ultimail Operator's Manual page 169

Problem
...
with automatic feeding from stack (feeder ultimail)
Double feeding, jam.
Jam.
Last mail piece of stack
is not fed.
Mail piece jammed
in the entry section.
Mail pieces are mistrack-
ing through the ultimail.
Mail pieces are not fed
or not correctly fed.
ultimail does not start
when you have positioned
mail pieces.
Possible cause and remedy
Material is unsuited for processing, cards are bent too
much, mail pieces stick to each other.
Fan thin material to remove paper dust and prevent
adherence of the mail pieces.
Leaf open card stack on all sides prior to positioning.
Press the air out of thick letters.
Observe notes for preparing letter stacks (page 46) and
envelope specifications (pages 199 / 200).
Read "Removing letter jams" on page 170.
Push letter manually in until the feeder seizes the
letter.
Letter guide is not correctly adjusted, stack is not
sitting on lower letter guide support of.
Letter guide is not correctly adjusted.
Slightly lift the stack at the rear part.
Entry sensor does not recognise the letters.
Start letter transport with Start/Stop key.
169
Troubleshooting