FP ultimail Operator's Manual page 164

164
ultimail Operator Manual
Problem
No weight is determined
for the mail piece on the
weighing platform.
Postage value is missing
in the display.
Postage value is flashing.
Print quality (general).
Print quality – gaps in the
imprint.
Possible cause and remedy
Scales are overloaded or the weight of the mail piece
is too low.
Use the scales only for mail pieces within the weight
range limits (see page 201).
Scales fail to detect zero point.
Tare the scales (see page 115).
Scales operate in the 'Differential weighing' mode.
The weight is determined upon emptying the weighing
platform (see chapter 7.5, page 57).
ultimail fails to detect the integrated scales / scales
are defective. Call Francotyp-Postalia service.
Set the weight by hand (see chapter 5.1.3.1, page 30).
No mailing data selected or the setting is incomplete
or incorrect.
Fully select mailing data (see chapter 5.1.2, page 26).
No valid weight (display reads = 0 g).
ultimail without scales:
Select the weight in the product selection menu.
ultimail with scales:
Place a mail piece on the weighing platform.
The ultimail is in 'Metering and Differential weighing'
mode (see chapter 7.5, page 57).
No access card inserted (no account is set).
Insert USER card or MASTER card.
You have to observe country-specific particularities.
Get information about current regulations from the
Royal Mail.
Use the 'High-quality print' function (see chapter 13.18,
page 129).
Clean the print system (see chapter 14.4).