Fax Problems (Workcentre 3025Ni Only) - Xerox WorkCentre 3025BI User Manual

Common Problems
Condition
• Port is being used
by another
program.
• Port is Disabled.
• Scanner is busy
receiving or
printing data.
When the current
job is completed,
try again.
• Invalid handle.
• Scanning has
failed.

Fax Problems (WorkCentre 3025NI only)

Condition
No dial tone.
The numbers stored
in memory do not
dial correctly.
The original does
not feed into the
machine.
Faxes are not
received
automatically.
The machine does
not send.
202 ®
Xerox WorkCentre
User Guide
• The selected port is currently being used. Restart your computer and try again.
• The machine cable may be improperly connected or the power may be off.
• The scanner driver is not installed or the operating environment is not set up
properly.
• Ensure that the machine is properly connected and the power is on, then restart
your computer.
• The USB cable may be improperly connected or the power may be off.
• Check that the phone line is properly connected.
• Check that the phone socket on the wall is working by plugging in another phone.
• Make sure that the numbers are stored in memory correctly. To check, print an
Address Book list. (See
• Make sure that the paper is not wrinkled and you are inserting it correctly. Check
that the original is the right size, not too thick or thin.
• Make sure that the automatic document feeder is firmly closed.
• The automatic document feeder rubber pad may need to be replaced. Contact a
service representative.
• The receiving mode should be set to fax.
• Make sure that there is paper in the tray.
• Check to see if the display shows any error message and follow the instructions to
remedy the problem.
• Make sure that the original is loaded in the automatic document feeder or on the
platen glass.
• Check the fax machine you are sending to, to see if it can receive your fax.
• Try the job again later, the line may have a fault or be busy.
®
3025
Suggested Solutions
Suggested Solutions
Address Book.)