Scanning Problems - Xerox WorkCentre 3025BI User Manual

Condition
Blank copies.
Image rubs off the
copy easily.
Frequent copy paper
jams occur.
Print cartridge
produces fewer
copies than
expected before
running out of toner.

Scanning Problems

Condition
The scanner does not
work.
The unit scans very
slowly.
The following
message appears on
your computer
screen:
• Machine can't be
set to the H/W
mode you want.
• Ensure that the original is face down on the platen glass or face up in the
automatic document feeder. If the problem continues, contact a service
representative.
• Replace the paper in the tray with paper from a new package.
• In high humidity areas, do not leave paper in the machine for extended periods of
time.
• Fan the stack of paper, then turn it over in the tray. Replace the paper in the tray
with a fresh supply. Check/adjust the paper guides, if necessary.
• Ensure that the paper is the proper paper weight and type.
• Check for copy paper or pieces of copy paper remaining in the machine after a
paper jam has been cleared.
• Your originals may contain pictures, solids, or heavy lines. For example, your
originals may be forms, newsletters, books, or other documents that use more
toner.
• The automatic document feeder may be left open while copies are being made.
• Turn the machine off and back on.
• Make sure that you place the original to be scanned face down on the platen
glass, or face up in the automatic document feeder.
• There may not be enough available memory to hold the document you want to
scan.
• Check that the machine cable is connected properly.
• Make sure that the machine cable is not defective. Switch the cable with a known
good cable. If necessary, replace the cable.
• Check that the scanner is configured correctly. Check scan setting in the
application you want to use to make certain that the scanner job is being sent to
the correct port (for example, USB001).
• Check if the machine is printing received data. If so, scan the document after the
received data has been printed.
• Graphics are scanned more slowly than text.
• There may be a copy or print job in progress. Try your job again when that job is
finished.
Suggested Solutions
Suggested Solutions
®
Xerox
Common Problems
® 201
WorkCentre 3025
User Guide