Copying Problems - Xerox WorkCentre 3025BI User Manual

Common Problems
Condition
Horizontal stripes If horizontally aligned black lines, stripes, streaks or smears appear:
• The print cartridge may be installed improperly. Remove the cartridge and reinsert it.
A a B b C
• The print cartridge may be defective. Remove the print cartridge and install a new
A a B b C
A a B b C
• If the problem persists, the machine may require repair. Contact a service
A a B b C
A a B b C
Curl If the printed paper is curled or paper does not feed into the machine:
• Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.
• Change the printer option and try again. Go to Printing Preferences, click Paper tab,
An unknown image • Your machine is probably being used at an altitude of 1,500 m (4,921 ft) or above.
repetitively
• The high altitude may affect the print quality, such as loose toner or light imaging.
appears on a few
sheets or loose
toner, light print, or
contamination
occurs.

Copying Problems

Condition
Copies are too light
or too dark.
Smears, lines, marks,
or spots appear on
copies.
Copy image is
skewed.
200 ®
Xerox WorkCentre
User Guide
one. (See Replacing the Print
representative.
and set type to Thin.
Change the correct altitude setting to your machine. (See
• Use Darkness in Copy feature to lighten or darken the copies.
• If the defects are on the original, use Darkness in Copy feature to lighten the
background of your copies.
• If there are no defects on the original, clean the scanner unit. (See
Machine.)
• If the defect occurs when using the automatic document feeder, clean the CVT
glass using a lint-free cloth. (See
• Ensure that the original is face down on the platen glass and not skewed.
• Ensure that the original is face up in the automatic document feeder and just
touching the guides.
• Check that the copy paper is loaded correctly.
• The transfer roller may be dirty. Clean the inside of your machine. (See
the Machine.)
®
3025
Suggested Solutions
Cartridge.)
Suggested Solutions
Cleaning the Machine.)
Machine Settings.)
Cleaning the
Cleaning