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Related Manuals for Siemens HiPath BizIP AD 20
Summary of Contents for Siemens HiPath BizIP AD 20
- Page 1 HiPath BizIP Access Device BizIP AD 20 Telephones BizIP 410 Administration Manual...
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Page 2: Table Of Contents
Contents HiPath BizIP Overview ......7 Important information ........7 Care instructions . - Page 3 Configuring a LAN ......47 Changing IP data of the BizIP AD 20 ......47 Setting up dynamic IP address assignment (DHCP) .
- Page 4 HiPath BizIP update ......88 Upgrading BizIP AD 20 firmware ......88 Exporting/importing network and telephony configurations .
- Page 5 Technical reference ......131 General information ........131 Provider-specific customer data.
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Page 7: Hipath Bizip Overview
BizIP 410 e 410 telephone firmware before initial use Page 24. All trademarks used are the property of Siemens AG or their respective owners. Important information Only use the power supply specified for the access device or telephones. -
Page 8: Care Instructions
HiPath BizIP Overview Care instructions • Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. • If the devices are heavily soiled, clean them with a diluted surfactant-based neutral cleaner, such as, dishwashing detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only). -
Page 9: Installation
HiPath BizIP Overview Installation Wall-mounted installation of the access device BizIP AD 20 Wall brackets are supplied for mounting the telephone on the wall. When installing the device, please note the following points: • Choose an installation site that can easily be reached with all cables required (for example, to the NTBA). -
Page 10: Hipath Bizip Devices
HiPath BizIP Overview HiPath BizIP devices BizIP AD 20 access device Front view with LEDs LAN: local network WAN: DSL connection active SIP: VoIP connection (Internet telephony) ISDN: ISDN connection Power: operating indicator For further information on the meaning of the LED indicators, see Page 132. -
Page 11: Bizip 410 A Telephone
HiPath BizIP Overview BizIP 410 a telephone Handset Illuminated graphic display, Four lines with 24 characters each 19 programmable function keys with blank labels and LED indicators Loudspeaker for ring tones and open listening Keys for telephone settings and for browsing through lists Keypad Speakerphone microphone... -
Page 12: Ports On The Bizip 410 E 410 Telephones
HiPath BizIP Overview Ports on the BizIP 410 e 410 telephones The symbols used in the illustration correspond to the name of the port on your telephone. optiPoint key module LAN connection to the switch LAN connection to the PC Power supply unit Headset Handset... -
Page 13: Getting Started
Getting started Getting started 1. First gather all the required configuration data (see below). 2. Next install the various HiPath BizIP devices Page 14. 3. Finally configure your HiPath BizIP Page 18 so that you can start us- ing your telephone system immediately. Configuration table A number of details are required for initial configuration. -
Page 14: Installation
Getting started Installation Prerequisites The HiPath BizIP devices: The BizIP AD 20 access device. This sets up the connec- tion to the ISDN network and - via the DSL-modem - to the DSL connection, and permits the use of analog de- vices such as a fax machine or entrance telephone. -
Page 15: Performing Installation
Getting started Performing installation What was your previous configuration? • I have a PC network (Ethernet LAN) with a router and DSL connec- tion. Disconnect the existing router from the DSL modem and from the net- work switch. The old router is no longer required because this function is performed by the BizIP AD 20. - Page 16 Getting started Standard configuration overview (for a description, refer to the page opposite): To the ISDN/DSL connection ISDN DSL modem network terminator 2nd NTBA (optional) BizIP AD 20 rear side Analog telephone Analog fax machine Switch BizIP 410 e PC 1 PC 2 BizIP 410 a BizIP 410 underside...
- Page 17 Getting started This is the installation sequence for a standard configuration: 1. Connecting BizIP AD 20 to the telephone network Use an ISDN cable to connect the BizIP AD 20 ( "ISDN 1" port Page 10) to the output on the NTBA. You can connect another NTBA to the "ISDN 2"...
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Page 18: Initial Configuration
Getting started Initial configuration Initial configuration can be completed in just a few guided steps. Prerequisites • All the HiPath BizIP components are installed Page 14. • The required configuration list data Page 13 is available. • A PC is available, providing you with access to your HiPath BizIP LAN. •... - Page 19 Getting started 4. The BizIP AD 20 administration interface appears. Click Wizard. You should also follow the instructions on the individual pages. 5. Enter the following data in Step 1: – Connection Name: Any name for this connection. – Connection Type: Select the connection type PPPoE. –...
- Page 20 Getting started If applicable, you will find this data in your configuration table Page 13. Click Next >. Once a connection has been established with the DSL access provider, the "WAN" LED lights up Page 10. For further information on the LED indicators, see Page 132.
- Page 21 Getting started Select or deselect the checkbox Use Group Answer Machines in or- der to activate or deactivate the group answer machine for individual call groups/MSNs. With the setup described in the example, a group mailbox is au- tomatically configured which is signaled by assigning a function key on the telephone.
- Page 22 Getting started 7 . In Step 3, VoIP data is entered automatically when you select an Inter- net telephony provider (in the example this is Sipgate). If your provider does not appear on the list, enter the data manually. The number of entries required will vary according to provider. Data for various providers Page 131.
- Page 23 Getting started Click Save to apply your changes. All users added are displayed in a list. Green icon: User has been registered successfully. Red icon: User could not be registered. In this case, check that the pro- vider and user data is correct. Assign the users to the phone numbers.
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Page 24: Updating The Firmware On Your Bizip 410 Telephones
> System-wide Settings > FTP Downloads - All Phones 3. Enter the following data (if not already specified): – FTP Server Address: 194.138.17 .200 (or bizip.siemens.com) – FTP user name: (empty – FTP password: (empty) – FTP path: HiPath_BizIP1.0 –... -
Page 25: Default Phone Numbers
Getting started Default phone numbers Device and function Number Fax machine (port "a/b 1" on BizIP AD 20) Analog telephone (port "a/b 2" on BizIP AD 20) BizIP 410 telephones 20 ... 49 Trunk access codes ( TAC) ISDN: 9 VoIP: 0... - Page 26 Getting started...
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Page 27: Administering Your Hipath Bizip
Administering your HiPath BizIP Administering your HiPath BizIP You can adjust the HiPath BizIP to your personal requirements. The HiPath BizIP administration required for this purpose is easily performed using a PC with a graphical user interface. Prerequisites: • Your HiPath BizIP devices have already been installed Page 14. - Page 28 Administering your HiPath BizIP 4. The BizIP AD 20 administration interface appears: The administration interface has the following layout: • Wizard The wizard supports you with menu prompts guiding you through the initial installation of your HiPath BizIP. You can also change all of the pa- rameters in the wizard later on in the Connectivity Settings area.
- Page 29 Administering your HiPath BizIP You can perform the following configurations via Web access in the Phone Settings user area, and modify them without an administra- tion password: • Change the user name Page 83 • Change the user password Page 85 •...
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Page 30: Accessing Bizip 410 Telephones Directly
Administering your HiPath BizIP Accessing BizIP 410 telephones directly To access a BizIP 410 telephone, use the BizIP AD 20 Page 27 Web interface if possible. Alternatively, you can access the BizIP 410 telephone Web interface directly as described here. 1. - Page 31 Administering your HiPath BizIP 5. The administration interface appears. The interface corresponds to that of the BizIP AD 20 Page 28. If you are using the BizIP 410 telephones without the BizIP AD 20, (no external ISDN or IP connections possible), only the following configurations are available: •...
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Page 32: Configuring Connection Data
Configuring connection data Configuring connection data Adapt the configuration of the ISDN and IP access data in the HiPath BizIP to your requirements. Administering ISDN phone numbers Configure the ISDN phone numbers required for the telephones and as- sign individual telephones to different call groups. For information on administering Internet telephony phone numbers, see Page 42. - Page 33 Configuring connection data Configuring data 1. From the ISDN Operating Mode list, select your connection type Point-to-Point (system connection) or Point-to-Multipoint (multi-de- vice connection). 2. Select your country code or the country of your location from the Country Code list. 3.
- Page 34 Configuring connection data For a system connection: Under System Number enter the phone number of your system with- out the DDI number. In the DDI column enter the direct dialing inward numbers ( DDI) of the phone number block assigned by the network provider. The internal phone numbers are already entered as DDI numbers as standard.
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Page 35: Configuring Internet Access
Configuring connection data Configuring Internet access You must enter your Internet access data to enable you to use the Internet telephony services and to surf the Internet from the PCs in your HiPath BizIP network. Data required Different data is required depending on the connection type (Connection Type). - Page 36 Configuring connection data Administration on the PC Web > Connectivity Settings > WAN Settings > Internet Connection Configuring access 1. Enter any name for this connection under Connection Name. 2. The NAT function is activated as standard. Do not make any chang- es here unless absolutely necessary.
- Page 37 Configuring connection data In the case of Static: – IP address – Netmask – Default gateway – DNS Server 1 to 3 For DHCP: – Click Renew to request new IP connection data for the WAN inter- face from the DHCP server. –...
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Page 38: Defining The Internet Telephony Provider
Configuring connection data Defining the Internet telephony provider Enter the relevant data for your Internet telephony provider here. The data for a few well-established providers has already been entered. To use the answer machine on your HiPath BizIP without restric- tions, your Internet telephony provider must meet certain prerequi- sites Page 105. - Page 39 Configuring connection data Define provider data 1. Select your Internet telephony provider from the VoIP Provider list: – T-Online – 1&1 – Nikotel – Freenet – Web.de – GMX – STRATO – Sipgate The rest of the data is entered automatically appropriate to the provid- er.
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Page 40: Entering Internet Telephony Customer Data
Configuring connection data Entering Internet telephony customer data You have received a range of phone numbers or individual VoIP phone numbers from your Internet telephony provider, possibly distributed among multiple users. This data is entered here. For information on cus- tomer data terminology for certain providers Page 131. - Page 41 Configuring connection data All users added are displayed in a list. Green icon: User has been registered successfully. Red icon: User could not be registered. In this case, check that the pro- vider and user data is correct. 7 . If necessary, add additional users with Add Entry. Repeat Step 1 to 7 for this purpose.
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Page 42: Administering Internet Telephony Phone Numbers
Configuring connection data Administering Internet telephony phone numbers Once you have entered the VoIP phone numbers Page 40, you can as- sign these numbers to individual telephones. For information on administering ISDN phone numbers, see Page 32. Administration on the PC Web >... - Page 43 Configuring connection data 3. Select or deselect the checkbox Use Group Answer Machines in or- der to activate or deactivate the group answer machine for individual VoIP phone numbers. 4. Click Apply to apply your changes. The current configuration of the VoIP phone numbers always appears at the bottom of the page.
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Page 44: General Telephony Settings
Configuring connection data General telephony settings Here you can configure different telephony properties on the BizIP AD 20 that generally apply in your HiPath BizIP. Administration on the PC Web > Connectivity Settings > Telephony > Miscellaneous Making general settings •... - Page 45 Configuring connection data • Activate/deactivate phone number display suppression (function CLIR). The on option means that in the case of outgoing calls, your number will not be signalled to the station being called (number sup- pression). Please note that this feature is not supported by all VoIP pro- viders.
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Page 46: Phone Numbers Used For Isdn Connections
Configuring connection data Phone numbers used for ISDN connections In addition to the DSL connection, you can also connect your HiPath BizIP with the public telephone network by means of up to four ISDN-B channels (for installation, see Page 15). When this connection exists, you can define here which external phone numbers are to be operated via the ISDN connection. -
Page 47: Configuring A Lan
Configuring a LAN Configuring a LAN Only make changes here if you want to adapt your HiPath BizIP to particu- lar requirements (e.g. integration in an existing LAN). Changing IP data of the BizIP AD 20 You can change the IP address and subnet mask for the BizIP AD 20. Only make changes here if the use of the standard values would re- sult in conflict with other network components. -
Page 48: Setting Up Dynamic Ip Address Assignment (Dhcp)
Configuring a LAN Setting up dynamic IP address assignment (DHCP) You must configure a unique IP address for every BizIP 410 telephone. A DHCP server is integrated in the BizIP AD 20 to relieve you of this work and to help you maintain an overview in the event of changes in the HiPath BizIP network. - Page 49 Configuring a LAN Administration on the PC Web > Connectivity Settings > LAN > DHCP Service Changing the DHCP configuration The following is a description of how to configure the integrated DHCP ser- vice. • You can adapt the IP address area to your requirements by changing the entries in the Start IP Address and End IP Address fields (default: 192.168.1.2 to 192.168.1.254).
- Page 50 Configuring a LAN • If it is necessary for certain devices (e.g. a BizIP 410 telephone or a PC in the LAN) always to have the same fixed IP address, you can add these devices to a corresponding list. Enter the following details: –...
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Page 51: Telephones With Fixed Ip Addresses
Configuring a LAN Telephones with fixed IP addresses The use of the DHCP service is activated as standard in all BizIP 410 tele- phones, so that no other details are required for the IP data of the BizIP 410 telephones. You are strongly recommended to use the integrated DHCP service of the BizIP AD 20. - Page 52 Configuring a LAN Administration on the BizIP 410 telephone > k j Entry to the menu (Password) Entries: d e : DHCP off/on d f : IP address (IP address) d g : Subnet mask (IP address) d h : Standard route (IP address) d k :...
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Page 53: Predefining Static Ip Routes
Configuring a LAN Predefining static IP routes It is only necessary to enter static routes when using other routers in the LAN and when the LAN is divided into subnetworks. You can enter static routes both for the BizIP AD 20 and for the BizIP 410 directory (max. - Page 54 Configuring a LAN Administration on the BizIP 410 telephone It is only necessary to enter static routes in the BizIP 410 telephone if, for example, the two ports are to be used in different subnets when using the mini-switch in the BizIP 410 telephone. Sample con- figuration Page 110.
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Page 55: Configuring Dynamic Ip Routes
Configuring a LAN Configuring dynamic IP routes It only makes sense to use RIP if HiPath BizIP is operated in con- junction with other routers that support dynamic routing. RIP does not need to be configured in any other case. Data required •... -
Page 56: Setting Lan Interfaces For The Telephone
Configuring a LAN Setting LAN interfaces for the telephone If necessary, you can configure the transmission speed (Mbps) of the LAN interfaces on the BizIP 410 telephone (ports 1 and 2 Page 12). This is necessary, for example, if the switch used in the HiPath BizIP-LAN requires a particular transmission speed or the wiring of the network does not permit other values. - Page 57 Configuring a LAN Administration on the BizIP 410 telephone > k j Entry to the menu (Password) Entries: e d > LAN port (select) e e > PC port (select)
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Page 58: Security For Your Hipath Bizip
Security for your HiPath BizIP Security for your HiPath BizIP Use the options provided to operate your HiPath BizIP securely. This can include, for example, adapting the firewall to your requirements or block- ing certain phone numbers for individual telephones. Changing the administration password You can change the password for entering the administration area at the telephone and PC (Web access). - Page 59 Security for your HiPath BizIP Administration on the BizIP 410 telephone > k j : j : New password (previous password) (new password) (new password)
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Page 60: Configuring A Firewall
Security for your HiPath BizIP Configuring a firewall The firewall of your HiPath BizIP offers the best possible protection, for ex- ample through the use of Stateful Inspection. Avoid making changes to the standard settings unless absolutely necessary! Incorrect settings cause Internet and VoIP links to fail. The firewall function can be strengthened significantly or deactivated by creat- ing filter rules. - Page 61 Security for your HiPath BizIP 4. Specify which IP addresses (and submasks where appropriate) are to be restricted/allowed under Source Address Type. 5. Specify which port number(s) are to be restricted/allowed under Port range. 6. Select whether or not these filter rules are to be used under Status. 7 .
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Page 62: Port Forwarding
Security for your HiPath BizIP Port forwarding Activating Port Forwarding can lead to a potential gap in security in the firewall of your HiPath BizIP. You should only activate this func- tion if you are experienced in setting up firewalls. If you wish to operate a Web server, for example, you must enable the re- quired limited Internet access via Port Forwarding (only in conjunction with a fixed IP address). - Page 63 Security for your HiPath BizIP 2. The following configuration depends on the option selected: With Predefined Service: – Select the service category from the Service Category list, e.g. Servers. – Select the required service from the Predefined Service list, e.g. FTP Server.
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Page 64: Configuring The Dmz Host
Security for your HiPath BizIP Configuring the DMZ host The activation of a DMZ host can give rise to a potential gap in the firewall security of your HiPath BizIP. You should only activate this function if you are experienced in setting up firewalls. A DMZ host is only required if access from the Internet is required irre- spective of the service/port used. -
Page 65: Dialing Restrictions For Individual Users
Security for your HiPath BizIP Dialing restrictions for individual users You can prevent certain phone numbers from being dialed from specific telephones. For example, you can define that the user of telephone number 22 can only dial numbers from the HiPath BizIP directory or internal numbers. These restrictions are summarized in classes of service ( CoS). - Page 66 Security for your HiPath BizIP Changing the class of service 1. Select the telephone or user whose class of service you want to change from the list. 2. Click Call Restriction (Class of Service). Choose from the Class of Service list in the Call Restriction (Class of Service) dialog box: –...
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Page 67: Administering Allowed/Restricted Phone Numbers
Security for your HiPath BizIP Administering allowed/restricted phone numbers To be able to make full use of the restriction of specific telephones when dialing numbers Page 65, you can create lists of allowed and restricted phone numbers. Configuration is performed by means of two lists: •... - Page 68 Security for your HiPath BizIP Removing allowed/restricted numbers 1. Select the phone number to be removed from the Restricted Numbers or Allowed Numbers list. 2. Click Delete Entry to remove the number from the list. 3. Repeat Step 1 and 2 as necessary to remove additional numbers.
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Page 69: Activating/Deactivating Remote Access
Security for your HiPath BizIP Activating/deactivating remote access To enable you to administer the BizIP AD 20 outside your LAN, you can ac- tivate corresponding access. To protect access from the Internet, an IP ad- dress and/or subnet mask must always be specified. Please note that by activating remote service access you will in- crease the risk of misuse by unauthorized persons. -
Page 70: Entering Emergency Numbers
Security for your HiPath BizIP Entering emergency numbers You can define up to two emergency numbers in HiPath BizIP. The phone numbers entered here can always be dialed. Due to cor- respondingly configured dialing restrictions Page 65, this applies both when the emergency numbers are not classified as allowed phone numbers, and also in the case of blocked telephones. -
Page 71: Preventing The Installation Of Additional Bizip 410 Telephones
Security for your HiPath BizIP Preventing the installation of additional BizIP 410 telephones You can configure the system in such a way that the number of BizIP 410 that can be connected to your HiPath BizIP is restricted to the current num- ber. -
Page 72: The Hipath Bizip Directory
The HiPath BizIP directory The HiPath BizIP directory There is a directory function integrated in your HiPath BizIP. This means you can enter, change and delete up to 200 external numbers and associ- ated names. You can also define whether users (without administrative access) can make changes to the directory. - Page 73 The HiPath BizIP directory Changing the name or number of an entry 1. Select the entry you want to change from the list. 2. Click Edit Entry. A dialog box will appear. 3. Make the required changes to Name and/or Number. 4.
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Page 74: Administering Hipath Bizip Time
Administering HiPath BizIP time Administering HiPath BizIP time Configuring synchronization with the time server Although you can set the internal clock manually Page 76, we recommend using an external time server, also known as a SNTP server. The SNTP function is preconfigured by the manu- facturer. - Page 75 Administering HiPath BizIP time Configuring the time server 1. Select the option Enabled. 2. Two IP addresses for SNTP servers are already entered as standard. If necessary you can change these in the SNTP Server fields. You can specify up to three different time servers (higher SNTP availability if a server or connection fails).
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Page 76: Changing The Date/Time Manually
Administering HiPath BizIP time Changing the date/time manually If there is no SNTP server available, the date and time can also be de- fined manually. If an SNTP server is configured, manually altered time data is overwritten by the data from the SNTP server at the next SNTP update. This can also be carried out directly in the user area on the BizIP 410 telephone. -
Page 77: Configuring Hipath Bizip Properties
Configuring HiPath BizIP properties Configuring HiPath BizIP properties Changing language and country settings This configuration allows you to change the language in the HiPath BizIP for displays and announcement texts and to adjust the ring tone to the na- tional standard. The administration area is always displayed on the telephone in En- glish. -
Page 78: Adapting The System Name Display
Configuring HiPath BizIP properties Adapting the system name display The name of your HiPath BizIP (system name) will appear on the display of each BizIP 410 telephone (default: BizIP). You can change this display to meet your personal requirements. For information on how to change the names for individual tele- phones (e.g. -
Page 79: Programming Function Keys
Configuring HiPath BizIP properties Programming function keys You can configure freely assignable keys for every telephone user on the BizIP 410 telephone. This function is also available in the user area. For a detailed descrip- tion, see the Operating Manual. Administration on the PC Web >... - Page 80 Configuring HiPath BizIP properties Configuring the function keys 1. Click Edit next to the key number you want to program. 2. Select one of the functions from the Select a function list. 3. Depending on the selected function, additional parameters must be entered: –...
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Page 81: Adjusting The Audio Settings
Configuring HiPath BizIP properties Adjusting the audio settings There are different acoustic signals that you can configure on the BizIP 410 telephone, such as handset volume or ringer melody. This function is also available in the user area. For a detailed descrip- tion, see the Operating Manual. - Page 82 Configuring HiPath BizIP properties Administration on the BizIP 410 telephone > k i e u Loudspeaker volume > k i f u Ringer volume > k i g u v > u Ringer > k ii u Handset volume > k ij e Room character >...
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Page 83: Adapting The User Name Display
Configuring HiPath BizIP properties Adapting the user name display You can define a name for every BizIP 410 telephone. This name appears in the display for the relevant telephone for example and is used in the di- rectory Page 72. This function is also available via Web access in the user area. -
Page 84: Configuring Call-Related Parameters
Configuring HiPath BizIP properties Configuring call-related parameters You can configure different telephony parameters here that can differ for each BizIP 410 telephone. Example: Time until call forwarding on no reply. This function is also available via Web access in the user area. For a detailed description, see the Operating Manual. -
Page 85: Changing The User Password
Configuring HiPath BizIP properties Changing the user password Users can define a separate user password for each BizIP 410 telephone, protecting the telephone from unauthorized access. Properties of the user password: • To activate the password function, the password must consist of six digits that are not 000000. - Page 86 Configuring HiPath BizIP properties Changing the user password 1. Enter the current password under Current Password (default: 000000). 2. Enter the required new password under New Password and Confirm New Password. 3. Click Submit to apply your changes. Administration on the BizIP 410 telephone >...
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Page 87: Entering The Host And Domain Names
Configuring HiPath BizIP properties Entering the host and domain names To be able to access the BizIP AD 20 in the network using the name rather than the IP address (e.g. http://AD20.defaultdomain), you must enter the host and domain name. Administration on the PC Web >... -
Page 88: Hipath Bizip Update
HiPath BizIP update HiPath BizIP update Updating the software for the BizIP AD 20 and the telephones ensures you always keep pace with developments. You can save and restore configura- tions of your HiPath BizIP devices. From time to time, display problems can arise in the Web browser after the firmware has been upgraded. - Page 89 HiPath BizIP update Performing an upgrade 1. Load the firmware file to the hard drive of a PC in the HiPath BizIP LAN. 2. Enter the path to the firmware file under Locate New Firmware or se- lect this with Browse..3.
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Page 90: Exporting/Importing Network And Telephony Configurations
HiPath BizIP update Exporting/importing network and telephony config- urations You can export and re-import both network and telephony configuration data stored in your BizIP AD 20. This means that you can make a backup of this configuration data and if necessary restore an older configuration at a later date. - Page 91 HiPath BizIP update Exporting a network configuration file 1. Click Backup Configuration in the Network Configuration File area. 2. The configuration is exported and the File Download dialog box ap- pears. Click Save to save the config.bin file on your PC hard disk. Importing a network configuration file 1.
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Page 92: Upgrading Bizip 410 Telephones
HiPath BizIP update Upgrading BizIP 410 telephones Upgrading the firmware of your BizIP 410 telephones means you always keep pace with technical developments. After a successful upgrade the telephone is restarted. From time to time, display problems can arise in the Web browser after the firmware has been upgraded. - Page 93 HiPath BizIP update The following is common to all BizIP 410 telephones: Web > System-wide Settings > FTP Downloads - All Phones For information on saving the FTP server data, see Page 113. For a single BizIP 410 telephone: Web > Phone Settings > FTP Downloads - This Phone For information on saving the FTP server data, see Page 113.
- Page 94 HiPath BizIP update Performing an upgrade 1. Enter the name of the firmware file as provided on the FTP server un- der Application download filename. If you are upgrading BizIP 410 e and BizIP 410 a telephones at the same time, enter the two corresponding names of the firmware files. 2.
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Page 95: Installing Alternative Music On Hold
HiPath BizIP update Installing alternative music on hold Alternatively, you can also install your own music on hold. This can then be heard by a partner when they are placed on hold, for example. You cannot change the music on hold heard by an external ISDN partner. - Page 96 HiPath BizIP update For a single BizIP 410 telephone: Web > Phone Settings > FTP Downloads - This Phone For information on saving the FTP server data, see Page 113. Performing an installation 1. Enter the name of the music on hold file as provided on the FTP server under Hold music download filename.
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Page 97: Restoring The Default Music On Hold
HiPath BizIP update Restoring the default music on hold If you have installed your own hold music in the interim (see Page 95), you can restore the original music on hold setting. Administration on the BizIP 410 telephone > k j : g e g >... -
Page 98: Viewing Status And Version Information
HiPath BizIP update Viewing status and version information You can use the various options to obtain information, e.g. about the firm- ware version and MAC address or to get a complete overview of all BizIP 410 telephones. For information on testing BizIP 410 telephone functions, see Page 117. - Page 99 HiPath BizIP update Web > System-wide Settings > Device Management The following information is displayed for every HiPath BizIP telephone: • Extension number • User name • Firmware version • Telephone status Administration on the BizIP 410 telephone > k j MAC address (Password) >...
- Page 100 HiPath BizIP update...
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Page 101: Administration Scenarios
Administration scenarios Administration scenarios Adding, removing, and replacing HiPath BizIP tele- phones During initial installation, all BizIP 410 telephones are automatically detect- ed and added to the HiPath BizIP network. If you wish to remove or replace telephones while the system is running, follow the described procedure to ensure that your HiPath BizIP continues to operate correctly. -
Page 102: Removing A Telephone
Administration scenarios Removing a telephone When a telephone is removed, all telephone data is deleted from the network. Administration on the PC Web > System-wide Settings > Device Management Removing a telephone 1. Select the telephone to be deleted from the list. 2. -
Page 103: Replacing A Telephone
Administration scenarios Replacing a telephone To ensure that the telephone configuration can be transferred to the replacement device without any problems, only telephones of the same type should be used as replacements. Administration on the PC Web > System-wide Settings > Device Management For information on changing the phone number manually, see Page 104 and for information on the installation lock for other BizIP 410 telephones, see... -
Page 104: Changing The Phone Number For A Telephone
Administration scenarios Changing the phone number for a telephone You can subsequently change an internal phone number (20 ... 49) for all BizIP 410 telephones. For example, you can assign an internal phone num- ber to another telephone. Administration on the PC Web >... -
Page 105: Answer Machine Administration
Administration scenarios Answer machine administration Every BizIP 410 telephone is automatically assigned an answer machine with a user mailbox during startup. The mailbox number is the same as the telephone number. It is also pos- sible to set up group mailboxes under Web > Connectivity Settings. There are some differences between user and group mailboxes. -
Page 106: General Information
Administration scenarios General information User mailbox Group mailbox Mailbox setup Automatically during Manually via Web telephone startup > Connectivity Settings Function key Automatically on the Manually on the telephone first key in the 4-key block Message recording Fixed: 10 minutes for Dynamic: Depending on capacity messages plus 2 min-... -
Page 107: Mailbox Properties
Administration scenarios Mailbox properties A detailed description of the procedure for changing the mailbox proper- ties can be found in the Operating Manual. Overview The properties listed below apply to both user and group mailboxes. Feature Mailbox Messages New messages and messages that have been listened to Callback to user Possible... - Page 108 Administration scenarios Recording of calls (on / off) If recording is switched off for a mailbox, the answer machine can once again pick up the call at the end of the auto answer time. The selected greeting is played back, followed by a message indicating that message re- cording is not possible.
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Page 109: Resetting The Password For A Group Answer Machine
Administration scenarios Resetting the password for a group answer machine A group answer machine is not assigned to the telephone number, but in- stead to a group phone number (greater than number 50). A group answer machine has a separate code number for query and con- figuration access. -
Page 110: Using Network Connections More Efficiently
Administration scenarios Using network connections more efficiently Each HiPath BizIP telephone has an integrated mini-switch. This means that you can connect another network device (e.g. a PC) directly to the LAN via any of your BizIP 410 telephones. To connect the BizIP 410 telephone with a PC you only need a con- ventional network cable (not a crossover cable), as port 2 of the BizIP 410 telephone already supports this crossover function. -
Page 111: Remote Access With A Dynamic Ip Address
Administration scenarios Remote access with a dynamic IP address Even if your DSL provider only gives you a dynamic IP address, you can still provide remote access to your HiPath BizIP via a fixed domain name (e.g. for Internet services such as HTTP or FTP servers). The dynamic IP address must be adapted to a fixed domain name in this case. -
Page 112: Optimizing Your Hipath Bizip With Quality Of Service
Administration scenarios Optimizing your HiPath BizIP with Quality of Service By changing the "Quality of Service" values ( QoS) you can specify whether your HiPath BizIP is to use "Quality of Service". Your HiPath BizIP is pre-configured for the default application. You should only make changes to the QoS values if problems occur with the values described above, the LAN switch supports QoS, and you have experience in QoS administration. -
Page 113: Entering Ftp Server Data For Uploads/Downloads
Web > System-wide Settings > FTP Downloads - All Phones Entering FTP server data Enter the following data (if not already specified): • FTP Server Address: 194.138.17 .200 (or bizip.siemens.com) • FTP user name: (empty) • FTP password: (empty) •... - Page 114 Administration scenarios Administration on the BizIP 410 telephone > k j Menu access (password) Entries: d h : : FTP server IP address (IP address) d i : FTP account (empty) d j : FTP user name (empty) d k : FTP password (empty) d l :...
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Page 115: Operating Other Devices On Your Hipath Bizip
Administration scenarios Operating other devices on your HiPath BizIP In addition to the maximum of 16 BizIP 410 telephones that you can use in your HiPath BizIP, you can connect two analog telephones to your HiPath BizIP. See also the overview on Page 16. - Page 116 Administration scenarios Setting up an analog device 1. Connect the analog telephone to one of the two ports on the BizIP AD 20 and attach it to the required power supply if required. 2. Select the connected device type for the connection to the BizIP AD 20: –...
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Page 117: Performing Tests For Bizip 410 Telephones
Administration scenarios Performing tests for BizIP 410 telephones You can perform extensive tests for any of your BizIP 410 telephones. A distinction is made here between tests that are executed automatically and those that require you to perform certain actions on the telephone. Administration on the PC Web >... - Page 118 Administration scenarios Web > Phone Settings > Diagnostics User Assisted Performing tests • Display Test Start starts a test of the pixels in the BizIP 410 telephone display. Click Display Test Stop to end the test. • LED Test Start starts a test of the LEDs on the function keys of the BizIP 410 telephone.
- Page 119 Administration scenarios • Line Monitor Start activates a display of the interface functionality Page 56. Display on the BizIP 410 telephone: LED Interface Function Representation On Active Connection status Off Not active On 100 Mbps Connection speed Off 10 Mbps On Full duplex Type of connection Off Half duplex...
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Page 120: Viewing The Status Protocol And Logfile
Administration scenarios Viewing the status protocol and logfile Here you can view status information regarding the WAN connection and system log. The system log can be useful in locating and correcting faults. Administration on the PC Web > Connectivity Settings > Maintenance > Status and Logs Viewing data •... -
Page 121: Computer Telephony Integration (Cti)
Prerequisites • IP-Phone Telephony software (available as "CTI_Driver" on your prod- uct CD and via the Internet from ftp://bizip.siemens.com). The software includes the TAPI driver and offers its own configuration interface. • A PC connected to a HiPath BizIP LAN with the Windows 2000 or Windows XP operating system. -
Page 122: Determining The Ip Address Of A Bizip 410 Telephone
Administration scenarios Determining the IP address of a BizIP 410 telephone You can display the IP address of the BizIP 410 telephone irrespective of whether the IP address was entered manually or assigned dynamically by the DHCP server. Administration on the PC Web >... -
Page 123: Enabling/Disabling Specific Telephone Interfaces
Administration scenarios Enabling/disabling specific telephone interfaces You can disable individual interfaces (services or features) for each of your BizIP 410 telephones. These options are provided for internal development purposes only. Administration on the PC Web >Phone Settings > Port Control Select/deselect the checkboxes and click Submit. -
Page 124: Restarting Devices
Administration scenarios Restarting devices You can restart your BizIP AD 20 and the BizIP 410 telephones. This allows malfunctions to be rectified. Restarting BizIP AD 20 The BizIP AD 20 restart takes approx. 1 minute. After the restart, a re- newed login is required for web access to the BizIP AD 20 Page 27. - Page 125 Administration scenarios Administration on the BizIP AD 20 Performing a restart directly on the BizIP AD 20 can lead to a loss of data in the HiPath BizIP. There is a recessed reset switch (circled in red) on the rear of the BizIP AD 20.
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Page 126: Restarting A Bizip 410 Telephone
Administration scenarios Restarting a BizIP 410 telephone A BizIP 410 telephone restart takes approx. 2 minutes. After the restart, a renewed login is required for web access to the BizIP 410 telephone Page 30. Administration on the PC If there is an IP connection to the telephone, you can initiate the restart via web access. -
Page 127: Restoring The Factory Settings
Administration scenarios Restoring the factory settings You can restore the original BizIP AD 20 and BizIP 410 telephone configu- rations. In exceptional cases, restoring the original BizIP AD 20 configuration can lead to the failure of all functions of your HiPath BizIP. Make sure that you have all of the information required for a manual re- start. -
Page 128: Restoring The Original Bizip 410 Telephone Settings
Administration scenarios Restoring the original BizIP 410 telephone settings If individual functions are no longer available or problems occur, you can perform various functional tests for this telephone Page 117. Data required • Password 124816 for restoring the factory settings. Administration on the PC If there is an IP connection to the telephone, you can perform the reset via web access. - Page 129 Administration scenarios Administration on the BizIP 410 telephone Use this option if the telephone is no longer reachable via web access. Make sure that the telephone remains connected to the plug-in power supply for the entire operation. 1. Disconnect the LAN cable from the telephone (port 1 Page 12).
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Page 131: Technical Reference
Technical reference Technical reference General information Provider-specific customer data The VoIP customer data for popular Internet telephony providers is listed below. This data is entered in the areas Wizard Page 22 and Connectivity Settings ( Page 38 and Page 40). 1&1, GMX Name Syntax... -
Page 132: Meaning Of The Led Signals On The Bizip Ad 20
Technical reference Sipgate Name Syntax Section of the SIP ad- User name SIP ID dress before "@sip- gate.de" Authentication name (not available) (not required) (alphanumeric, Password SIP password 6-digit) VoIP phone number Complete number Meaning of the LED signals on the BizIP AD 20 During booting Function Signal... -
Page 133: Default Numbers
Technical reference Default numbers 9: ISDN trunk access code (can be modified Page 44). 0: VoIP trunk access code (can be modified Page 44). 18 and 19: Internal numbers for analog telephones. 20 to 49: Internal numbers for BizIP 410 telephones. 50 to 69: ISDN group call numbers (cannot be dialed internally). -
Page 134: Administration Menus
Technical reference Administration menus The menus below provide an overview of the available administration op- tions of the BizIP AD 20 (PC-based administration only) and of the BizIP 410 telephones (administration on the PC and the telephone). Information on the user area of the telephone menu (on the PC and on the telephone) can be found in the Operating Manual. - Page 135 Technical reference Menu For more information, see ... |--- Connectivity Settings |--- Telephony |--- ISDN - - - - - - - - - - - - - - - - - - Page 32 |--- VoIP Provider - - - - - - - - - - - - - - Page 38 |--- VoIP customer data - - - - - - - - - - - Page 40...
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Page 136: Administration On The Bizip 410 Telephone
Technical reference Administration on the BizIP 410 telephone Instead of scrolling through the telephone menu, you can enter the menu numbers via the keypad. > k j : i f Example: (password) displays the current firmware version of the telephone. This notation is also used in the administration descriptions in the document for situations where administration can also be per- formed directly on the telephone. - Page 137 Technical reference Menu For more information, see ... |--- 7=Country options? - - - - - - - - - - Page 77 |--- 1=UK? |--- 2=DE? |--- 3=PT? --- 0=End? |--- 8=Language? - - - - - - - - - - - - - - Page 77 |--- 1=German? |--- 2=English?
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Page 138: Glossary
Technical reference Glossary CFNR Abbreviation for "Call Forwarding NO Reply". Call Forwarding No Reply forwards all calls to a definable forwarding desti- nation if the call is not answered within a definable period of time. CLIP Abbreviation for "Calling Line Identification Presentation". Refers to presentation of the calling line. - Page 139 Technical reference Abbreviation for "Internet Protocol". Network protocol widely used in computer networks. Abbreviation for "Internet Relay Chat". Text-based chat system which requires the use of a special chat program (IRC client). ISDN Abbreviation for "Integrated Services Digital Network" (originally: Integrat- ed Speech and Data Net.
- Page 140 Technical reference PING Abbreviation for "Packet Internet Groper". Program for testing whether a connection can be established to a defined IP destination. In the test, data is sent to the destination and then sent back again. The success/failure of the transmission is output as a result along with additional information such as the transmission time.
- Page 141 Technical reference Abbreviation for "Trunk Access Code". Code that must be entered as a prefix in order to be able to make external calls (to the exchange). There are two different trunk access codes in the HiPath BizIP: • 9 for external calls as an ISDN connection •...
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Page 142: Index
Index Index Changing the phone number ....104 Changing the system name ..... 78 Computer Telephony Integration (CTI) . 121 Configuration overview (diagram) ... 16 Configuring a DMZ ........64 Adding, removing replacing phones ..101 Configuring a firewall ......... 60 Administration menu Configuring DHCP ........ - Page 143 Index Fax machine startup Quality of Service (QoS) ........ 115 ......112 Firewall security ......... 60 FTP server data ........113 Function keys ..........79 Restart BizIP 410 telephone ......126 BizIP AD 20 ........... 124 HiPath BizIP Restricting telephone functions ....
- Page 144 An obligation to provide the respective characteristics shall only exist if Reference No.: A31003-K1000-C103-4-76A9 expressly agreed in the terms of contract. All trademarks used are the property of Siemens AG or their respective Subject to availability and technical changes. owners.