Authentication Is Required - EdgeWave iPrism Web Security Administration Manual

iPrism
• iPrism detected a routing loop. A routing loop occurs when the traffic that iPrism is sending to
reach a website is being routed via iPrism again, causing iPrism to filter its own traffic. This is
typically the result of configuring iPrism's default gateway as a machine located on the internal
interface of the appliance.
Check iPrism's configuration (access and authentication) for the client workstation's IP address; if
looping occurs, check the routing setup in System Settings > Network Services.

Authentication is Required

The Authentication is Required error displays when a workstation operating in proxy mode does not
authenticate or provide valid credentials (username and password). This may occur if the profile
associated with the username is invalid (typically, an LDAP configuration error).
Reload the page and provide your user credentials when prompted.
Connection Failed
If you get the Connection Failed message, iPrism is not able to connect to the desired web server.
This is typically the result of one of the following conditions:
• The remote server is temporarily unavailable.
• You entered a URL with an incorrect port number.
• The connection is being denied by upstream equipment, such as a firewall.
To correct the error:
• Check the URL to verify it is correct.
• Try accessing the site again later.
• Check your network environment for s that may prohibit the connection.
Unable to Determine IP Address
The error "Unable to determine IP address from host name for <URL>" indicates that iPrism is not
able to resolve the hostname of the desired URL.
If this happens only for a small number of websites, it is probably a transient network error with the
web server's DNS service, in which case you can try again later.
Appendix C iPrism Error Messages
Administration Guide
197