Support Tunnel; Test Directory Services - EdgeWave iPrism Web Security Administration Manual

iPrism
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3.
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Support Tunnel

This allows the administrator to set up a support tunnel to iPrism Technical Support. This is typically
done under the direction of Technical Support to aid in troubleshooting.
Note: iPrism supports an Auto-Restart tunnel connection. When the
administrator starts a tunnel and iPrism detects the tunnel to be down for any
reason, the tunnel restarts automatically. This maintains the tunnel across
reboots.
From the iPrism home page, select Maintenance, then Support Tunnel.
1.
The Remote Host and Port are pre-populated with the iPrism Technical Support tunnel server's
2.
information.
In the Expires field, select the amount of time to keep this Support Tunnel active.
3.
Click Start.
4.
If directed, click Stop to stop the support tunnel.
5.

Test Directory Services

This allows the administrator to test user credentials on the directory server. A directory service can
only be tested if it is enabled and available.
From the iPrism home page, select Maintenance, then Test Directory Services.
1.
Chapter 6 Maintenance
Figure 59. Site Rating & Test
Administration Guide
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