Calling Black Box; Shipping And Packaging - Black Box 12-Port 1000BASE-TX L2 Managed PoE Switch User Manual

6.3 Calling Black Box

If you determine that your switch is malfunctioning, do not attempt to alter or repair the unit. It contains no
user-serviceable parts. Contact Black Box at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to provide more efficient and
accurate assistance if you have a complete description, including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or make it worse.

6.4 Shipping and Packaging

If you need to transport or ship your 12-Port 1000BASE-TX L2 Managed PoE Switch with 2 SFP Dual Media
Ports:
• Package it carefully. We recommend that you use the original container.
• If you are shipping the 12-Port 1000BASE-TX L2 Managed PoE Switch with 2 SFP Dual Media Ports for
repair, make sure you include everything that came in the original package. Before you ship, contact Black
Box to get a Return Authorization (RA) number.
CHAPTER 6: Troubleshooting
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