Gray Background - Dell S5840cdn User Manual

Troubleshooting

Gray background

Action
Step 1
a
From the Quality menu on the control panel, select Color
Adjust.
b
Resend the print job.
Does gray background still appear on prints?
Step 2
a
Remove, and then reinstall the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch
the underside of the imaging unit or imaging kit.
b
Resend the print job.
Does gray background still appear on prints?
Horizontal dark lines
Note: If horizontal dark lines keep appearing on your prints, then see the "Repeating defects" topic.
Action
Step 1
a
Depending on your operating system, specify the tray or feeder
from the Printing Preferences or Print dialog.
b
Resend the print job.
Do horizontal dark lines still appear on prints?
Yes No
Go to step 2. The problem is
solved.
Contact technical The problem is
support. solved.
Yes No
Go to step 2. The problem is
solved.
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