Problems Connecting To The Data Center Via Analog Line - Pitney Bowes DM100i Operator's Manual

Problems Connecting to Data Center via LAN Network
Symptom
Machine may not be
connected to LAN
Internet Connection

Problems Connecting to the Data Center via Analog Line

Symptom
Improper phone
line or phone line
not connected to
machine
Incorrect setup of
system options
SV62276 Rev. C
Solution
Make sure you've connected your machine to a
•
work ing LAN Internet connection. Contact your
network administrator if you suspect issues with
your LAN network.
• Make sure the LAN internet cable USB Internet
adapter con nec tors are firmly seated in their re-
cep ta cles
• Make sure the adapter lights are lit to show an
active connection.
• Ensure that no phone cord is connected to the
mailing machine when the LAN is installed.
• If LAN internet connectivity is not available,
disconnect the USB network adapter and LAN
internet cable from the USB port. Connect via a
USB cable connected to a PC having PC Meter
Connect or via analog phone line using the ana-
™
log phone cable to the phone port (see Chapter 6,
Adding Postage/Connecting to the Data Center).
Solution
• Make sure you've connected your machine to a
dedicated an a log phone line (the same type you
connect your home phone to). If you are using
a DSL line, you should use a DSL filter obtained
from your DSL provider.
• Make sure the phone line con nec tors are firmly
seated in their re cep ta cles.
• Try using the PC Meter Connect
municate with the Data Center if an internet PC
is available (see Chapter 6, Adding Postage/Con-
necting to the Data Center).
Go to the Chapter 7, System Options, and check
the following:
• Does your phone system require you to dial a
pre fix number to get an out side phone line? Make
sure to include this in the setup if needed.
• Is the dial method correct? You have to tell the
machine if your phone uses a pulse or tone for
di al ing.
11 • Troubleshooting
™
method to com-
11-5