Troubleshooting - Response SA5 E Installation And Operating Instructions Manual

Troubleshooting

ymptom / Recommendation
Control Unit not working – Power LED OFF
or flashing
1. Mains power failure - check if other electrical circuits
are operable.
2. Check that mains adaptor is plugged in and socket is
switched ON.
3. Check mains fuse in Plug has not blown.
4. Check that DC jack plug from mains adaptor is
connected in Control Panel.
5. Check fuse/MCB in Consumer Unit on the circuit
serving the Control Panel.
Note: Before replacing any fuses or resetting the MCB,
the cause of the failure should be investigated and
rectified
Control Unit not accepting User ccess code
1. Pause between key depressions too long. Do not pause
for more than 5 seconds between pressing keys.
2. Incorrect code entered.
3. Reset to factory defaults and reprogram system.
Control Unit not responding to detectors
1. Ensure that the 'House Code' is correctly set.
2. Ensure detector is within effective radio range of
Control Panel and equipment is not mounted close to
metal objects.
3. Detector battery low - replace battery.
Voice-Dialler Not Responding to larm
1. Telephone line not connected or faulty - check phone
line with another phone
2. Dial Method incorrectly programmed
3. Incorrect phone numbers programmed
4. Phone numbers disabled in dialling sequence
5. larm messages not recorded
nswer-Phone not responding or recording
messages.
1. Telephone line not connected or faulty - check phone
line with another phone.
2. Dial Method incorrectly programmed.
3. nswer-Phone disabled
4. No space in message store, 6 messages already
recorded.
ymptom / Recommendation
Cannot record Voice-Memo message
at Control Panel.
1. No space in message store, 6 messages already
recorded.
Control Unit Not Contacting Remote Manager
Service on larm
1. Telephone line not connected or faulty - check phone
line with another phone.
2. Dial Method incorrectly programmed.
3. Incorrect phone number for Remote Security Manager
Service programmed.
4. Incorrect system ID number for Remote Security
Manager Service programmed.
5. Remote Security Manager Service not commissioned or
signed up.
Control Unit not responding to Remote
Phone ccess
1. Telephone line not connected or faulty - check phone
line with another phone
2. Remote ccess disabled.
3. Incorrect User ccess Code entered.
Latch Key Not Responding when system Disarmed
1. Telephone line not connected or faulty - check phone
line with another phone
2. Dial Method incorrectly programmed
3. Latch-Key disabled
4. Latch Key set to Selected-Users and not enabled for
User that is Disarming the system.
5. No Latch-Key phone numbers programmed.
Siren and Strobe operating but no alarm
at Control Panel
1. Siren Tamper switch activated. Check security of Siren
fixing to wall and adjustment of anti-tamper switch to
ensure switch is fully depressed.
2. Siren Jamming detection circuit operated,
(jamming detection at Control Panel disabled).
3. Hardwired Siren disabled.
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