PC-EFTPOS i5100 Manual page 45

If you are using an Argent line and get this error, you need to make sure the Telstra have configured the
correct profile on the Argent, and that you have latest version of EFT Server software installed
Configuration at Telstra
The two CBA profiles currently used (CB96NR and NRING1) have been updated to include support
for 5110 and TMS over Argent. All argent installations as of March 08 should have the updated
profile loaded.
To correct the problem for installs previous to March 08 a change of profile is required as a cold boot
is unable to force profile update due to profile names remaining the same.
E.g. - if Argent had CB96NR, a change to NRING1 is required. If Argent had NRING1, a change to
CB96NR is required.
To make this change you need to call the Argent help desk on 1300137100 option 4 and ask them to
configure your line to work with the new CBA PC-EFTPOS 5100 pinpads. You will also need to let
Telstra know if you will have older PX328\NPT710 pinpads sharing the same Argent line.
You will need to provide your Argent line number. This change usually occurs overnight.
EFT-Server Configuration
You also need to install and reconfigure the latest PC-EFTPOS software on the PC with the Argent
line attached. To install the EFT-Server software:
 Download the latest "PC-EFTPOS Setup" installer. You can get this from
http://www.pceftpos.com.au/files/releasecd/
 Make a record of your current POSAME and COM port. Open the EFT-Server, go to your
lines tab and open the Argent line. The COM port is listed near the top of the page and the
POSAME is listed at the bottom of the page.
 Install the software. Follow the installation steps and select "EFT-Server" only and configure
a single Argent line. Enter your POSAME when prompted. (If a pinpad is attached to the
server, then select "PC EFTPOS Client and Server" option instead of "EFT-Server")
NO ATA CARRIER:
The "No ATA Carrier" for Argent means the PC isn‟t getting any kind of response back from the argent
terminal adaptor.
Usually it means either:
 Power isn‟t getting to the ATA
 The ATA is dead
 The PC serial port is dead
 They haven‟t got the ATA connected to the PC correctly (i.e. 25-to-9 pin cable)
 The cable has been knocked out.
Physically check the Argent line and cables to make sure it‟s all connected correctly.
Also check to see if the Argent Box has a steady red light, or if it‟s flashing a number. If it‟s anything other
than a steady red dot, get Telstra Argent help desk to determine what the code means.
It might also be a good idea to get the Telstra Argent help desk to confirm that they can test the Argent line
from their end successfully.
Also get them to confirm the POSAME (also known as Tran$end ID or Argent Line ID).
Once you‟ve got the POS-AME id off them, check that it‟s the same as that entered in the EFT Server
1) Double click on the green $ icon on the task bar to open up the EFT- Server
2) Click on the "Open Control Panel" button
PC-EFTPOS-CBA i5100 / i3070 Guide Page 45 15/12/2008