Related Manuals for PC-EFTPOS PX328
Summary of Contents for PC-EFTPOS PX328
- Page 1 PC-EFTPOS Reference Guide PX328 NPT-710 Version 1.04 April 2008 Confidential Page 1 4/23/2008...
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Page 2: Table Of Contents
General Enquiries Email: support@pceftpos.com.au Introduction The PC-EFTPOS terminal allows online transactions to be processed for Debit Cards (Savings and Cheque accounts), Credit Cards (Bankcard, Visa and MasterCard) and Charge Cards (American Express, Diners Club and JCB) The features of PC-EFTPOS include:... -
Page 3: Using Pc-Eftpos With A Pos
Using PC-EFTPOS with a POS When PC-EFTPOS is configured to be used with a POS, all the EFTPOS functionality is initiated through the POS. Consult your POS vendor on the operation of EFTPOS through your POS. When configured in Standalone Lite Mode PC-EFTPOS offers a limited functionality standalone EFTPOS pinpad. -
Page 4: Pc-Eftpos Overview
PC-EFTPOS Overview EFT-Client Settings: COM port: that the pinpad is plugged into. Printer: (Not used when POS is printing). NPT denotes using the internal printer of NPT Host Interface: This is normally blank. It is the IP address of the EFTSRV which is normally on this machine. -
Page 5: Pc-Eftpos Hardware Installation
PC-EFTPOS Hardware Installation PX328 EFTPOS PINpad Supplied Equipment with terminal: EFTPOS PINpad PINpad Power Supply Installation Steps 1. Plug the supplied power adaptor into a power point 2. Connect the power supplies DB9 connector into the PC Com Port that will be used for the PINpad 3. - Page 6 Telstra use an ATA. Optus supply an MTA. The connection from ATA to PC is via a PC-EFTPOS connects to both devices the same way. standard 25-pin to 9-pin RS232 modem cable. This is generally not supplied by Telstra and will need to be purchased separately.
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Page 7: Pc-Eftpos Software Installation
See Hardware Installation for PINpad. 2. Install Software If the POS does not have the latest PC-EFTPOS software installed, install the software from the PC- EFTPOS installation CD, or the setup file available for download from our website. Follow installation wizard closely. -
Page 8: Function Key Menus
Function Key Menus To access the functions, press the FUNC key on the pinpad when the terminal is in its IDLE mode. The following function menus are available: Function Number Description 3824 View terminal config 7410 Configure Terminal 20493824 Protected Functions 11112222 Switch to standalone mode 11112223... - Page 9 20493824 (Protected Functions) Option Description Reset Terminal Memory Clear terminals Batch Toggle Sponsor INIT on/off Clear Repeat from terminal Refresh Configuration and logon Send Hardware removal notice to NAB Clear Reversal from terminal Print batch in terminal 11112224 - Configure idle mode Terminal display Comment Press [FUNC] then enter [1] [1] [1] [1] [2] [2] [2] [4] and press [ENTER].
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Page 10: Standalone Mode
Standalone Mode The NPT710 and PX328 support a simple standalone mode. Configure Standalone Mode 1. If using the internal NPT modem, ensure Dial-up parameters are set up. 2. Configure Standalone Mode options (Function 11112223), refer to table below. 3. Switch to Standalone Mode by pressing [Func] button then enter, followed by 11112222 then enter. The terminal will prompt switch to standalone mode, press enter to accept. - Page 11 Using Standalone Mode Terminal Menu Screens The menu system represents the user interface for the terminal. The menu allows the operator to access all of the terminal functionality without the need for a POS system. The terminals functionality is grouped with similar functions and is accessed via menus. A menu contains up to 3 menu items.
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Page 12: System Timeouts
Customer response to PIN entry prompt 180 seconds PCEFTPOS Client response to insert slip request 120 seconds PCEFTPOS Client response to verify signature request PC-EFTPOS Generated Response Codes Code Terminal Display Explanation Action To Be Taken An answer has not been received Retry transaction. - Page 13 Cash out is not permitted for a Credit Ask customer to select a Cheque or DECLINED account. Savings account. NO CASH ON CR The PC-EFTPOS system has had an Fix printer and retry TRAN CANCELLED error during printing PRINTER ERROR Confidential...
- Page 14 Code Terminal Display Explanation Action To Be Taken A request has timed out. Retry TRAN CANCELLED OPERATOR TIMEOUT A card has been manually entered Seek another form of tender from the TRAN DECLINED when the Bank does not permit this. customer.
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Page 15: Bank Generated Response Codes
Code Terminal Display Explanation Action To Be Taken The terminal lost power during a Make sure the power pack is TRAN CANCELLED transaction. This receipt is printed securely connected to the wall POWER FAIL upon reboot. socket and the terminal. If problem persists replace power pack and or terminal. - Page 16 Code Terminal Display Explanation Action To Be Taken This card has expired, or has an Seek another form of tender TRAN DECLINED incorrect expiry date encoded on the from the customer. EXPIRED CARD magnetic stripe. The cardholder must contact their card issuer. The customer has entered an If necessary, remind the DECLINED...
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Page 17: Argent Error Codes
Argent Error Codes Argent Basics The seven segment display on the Argent Terminal Adaptor will light up and will move through a sequence of numbers on start-up. The numbers displayed will be steady when the call is progressing and the configuration downloading normally on the D-channel during start-up. - Page 18 CLNP error codes CLNP error codes are reported as XX/YY where XX =Information code and YY=Error code as below: Info Code Meaning 0 Unspecified 1 Validation failure on incoming Terminal message 2 Not Supported 3 Reserved 4 Reserved 5 Validation failure on sign-on command 6 Successful sign-on 7 Validation failure on sign-off command 8 Successful sign-off...
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Page 19: Settlement Receipts And Options
Settlement Receipts and Options Settlement Receipt ------------------------ EFTPOS FROM THE NATIONAL FINSIM INGENICO NPT PINPAD ALL CARDS AL MERCH ID: 33684758 TERM IN3031 SETTLEMENT 27/02/05 Refund Trans. No. Refund Amount $2.00 Purchase Trans. No. Purchase Amt $0.00 Net Amount -$2.00 Cash Trans. - Page 20 Pre-Settlement Receipt ------------------------ EFTPOS FROM THE NATIONAL FINSIM INGENICO NPT PINPAD ALL CARDS AL MERCH ID: 33684758 TERM IN3031 PRE-SETTLE 27/02/05 Refund Trans. No. Refund Amount $2.00 Purchase Trans. No. Purchase Amt $0.00 Net Amount -$2.00 Cash Trans. No. Cash Amount $0.00 AMEX Refund Amount...
- Page 21 Last Settlement ------------------------ EFTPOS FROM THE NATIONAL FINSIM INGENICO NPT PINPAD ALL CARDS AL MERCH ID: 33684758 TERM IN3031 LAST SETTLE 26/02/05 Refund Trans. No. Refund Amount $2.00 Purchase Trans. No. Purchase Amt $202.00 Net Amount $200.00 Cash Trans. No. Cash Amount $0.00 AMEX...
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Page 22: Receipt Layouts
Receipt Layouts Logon Receipt --------------------------- EFTPOS FROM THE NATIONAL MERCHANT ADDRESS 1 MERCHANT ADDRESS 2 HOST SIGN ON MERCH ID: ttttttttttt TERM ID: 999999 Trans ID: tttttttt Soft CUR: 001.01 Soft DOR: CPAT CUR: 000007 CPAT DOR: PPID: xxxxxxxxxxxxxxxx dd/mm/yy hh:mm STAN RRN:... - Page 23 Merchant Receipt for signature --------------------------- EFTPOS FROM THE NATIONAL MERCHANT ADDRESS 1 MERCHANT ADDRESS 2 EFTPOS Merch ID: mmmmmmmm Term ID: ttttttttttt Country Code AU Date/Time dd/mm/yy HH:MM RRN: rrrrrrrrrrrrrr MASTERCARD Type of card used CREDIT A/C Account selected EXPIRES mm/yy 511359 241 (S) Partial card number (S) indicates swiped.
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Page 24: Trouble Shooting
Check the power to the PINpad. The PINpad should be showing something on its display screen. Check the PINpad is connected to the COM port on the PC Check that the PC-EFTPOS Client Settings is configured to use the correct COM port, usually COM1. -
Page 25: Communication Problems
Communication Problems The most common reason for a P66 modem line to fail is that it is not communicating to the PC. All parameters can be altered manually but if any are wrong it‟s advised to re-run the installation wizard and answer the questions correctly. -
Page 26: Who To Contact For Help
Visa MasterCard 1800 999205 Amex & JCB 1300 363 614 Diners 1800 331 112 For assistance with Argent: Telstra Argent Help Desk 1300 137 100 option 4 PC-EFTPOS (02) 9998 9800 Monday to Friday 9am to 5pm Email: support@pceftpos.com.au Web: www.pceftpos.com.au...
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