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PC-EFTPOS i3070 User Manual

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Summary of Contents for PC-EFTPOS i3070

  • Page 1 A complete guide to PC-EFTPOS i3070. i3070 User Guide...
  • Page 2 Contact details Westpac Merchant Business Solutions Help Desk 1800 029 749 • Service, Sales and Support (24 hours a day, 7 days a week) • Terminal Difficulties PC EFTPOS Help Desk (02) 9998 9800 • Issues/Faults with POS System Manual Credit Card Authorisations 132 415 (MasterCard, Visa) (24 hours a day, 7 days a week)

  • Page 3: Table Of Contents

    Transaction ........19 How to Process a Refund ....21 12.0 Appendix A: Error/Fault Recovery Guide ..56 How to Void a Transaction .... 23 How to Process a Tip Adjustment .. 25 *Manual Fall Back facility only available when enabled on terminal. i3070 USER GUIDE...

  • Page 4: Introduction

    1.0 Introduction The PC-EFTPOS i3070 terminal allows transactions to be processed for Debit Cards (Savings and Cheque accounts), Credit Cards (Visa and MasterCard) and Charge Cards (American Express, Diners Club and JCB). To accept Charge Card transactions please contact the Charge Card provider.

  • Page 5: Cancellation Of Facility

    Refer to Section 14.0 Records in the Merchant Business Solutions Card Acceptance by Business brochure. You must provide customer with a receipt unless they request otherwise. i3070 USER GUIDE INTRODUCTION...

  • Page 6: Getting Started

    2.0 Getting Started 2.1 PC EFTPOS i3070 Terminal The PC-EFTPOS i3070 terminal operates as a card reader and as a PINpad for the cardholder. The PC-EFTPOS i3070 kit includes: The i3070 terminal, ● ● a detachable power supply, ● ● a PC cable with serial RS232 connection, ●...
  • Page 7 2.3 Communications and Connections The PC-EFTPOS i3070 can use various methods to communicate with the bank depending on your set up at site. The terminal can be connected via IP (using PC-EFTPOS Communications gateway), a dial-up modem (P66, P67 or P68) or Argent ISDN. Depending on which communication method is used, the terminal is connected in different ways.
  • Page 8 Press the Enter key for USB mode. [CLEAR] = NO 5. Ensure that EFTClient points to the correct COM Port mentioned in Step 3 so that the PIN Pad will be detected by PC. The status on EFTClient should be “PINPAD Online” i3070 USER GUIDE GETTING STARTED...
  • Page 9 3. Connect the POS cable to a COM port on the PC and the Pinpad port on the modem. Phone Dial Up Line Socket Rear of P66 Modem Power PINpad Phone Line Modem RS232/USB Cable Cable Power Rear of PC Com Port Com Port i3070 USER GUIDE GETTING STARTED...
  • Page 10 2. Connect the ATA’s RS232 modem cable from the COM port on the PC to the V24 port on the ATA. 3. The ATA should display a solid dot if the set up is correct. Argent Telstra Terminal On Ramp Adapter Modem RS232 Cable Cable Rear of PC Serial Port Com Port i3070 USER GUIDE GETTING STARTED...

  • Page 11: Passwords

    When the flag is on (enabled), the terminal always prints a merchant copy of the receipt for successful transactions in any mode (standalone or integrated). When the flag is off (disabled), the terminal works as specified in the current version of application. i3070 USER GUIDE PASSWORDS...

  • Page 12: Procedures

    Please refer to your POS (Point of Sale) user guide for instructions on Logon procedures. 4.2 Inserting a Chip Card Chip cards need to be inserted into the i3070 terminal for the duration of the transaction. The chip card reader is located at the bottom of the terminal below the keypad.

  • Page 13: Swiping A Magnetic Stripe Card

    PROCEDURE READY LOGO Initiate transaction from POS. hh:mm:ss dd/mm/yy PURCHASE    $X.XX Press “FUNC” key on PIN Pad to enter card number. PRESENT CARD PURCHASE    $X.XX Enter credit card number and then press “ENTER” on PIN Pad. ENTER CARD# i3070 USER GUIDE PROCEDURES...

  • Page 14: Operating Training Mode

    Insert the customer’s chip card into the chip card PURCHASE    $X.XX reader. PRESENT CARD **TRAINING MODE** Swipe the customer’s card through the card reader. Process transactions as per procedures in Section 4.0. Receipts will display TRAINING/VOID on them. i3070 USER GUIDE PROCEDURES...
  • Page 15 AID         A0000000041010 AID         A0000000041010 TC        AF6702D8211E2290 TC        AF6702D8211E2290 AMOUNT              $73.08 AMOUNT              $73.08 TOTAL AUD           $73.08 TOTAL AUD           $73.08 AUTH                837514 AUTH                837514 APPROVED APPROVED CARDHOLDER SIGN HERE X                          i3070 USER GUIDE PROCEDURES...
  • Page 16 Please note: In training mode, whole dollar amounts will generate an approved transaction. Other ● ● amounts will result in a ‘response code’ corresponding to the number of cents. For example an amount of $2.01 or $0.01 will result in a response code of 01 Declined, Contact Bank. To exit training mode: TERMINAL DISPLAY PROCEDURE READY User sets the training mode flag off from the POS LOGO and the terminal is now available for financial transactions. hh:mm:ss dd/mm/yy At the end of Training Mode all transactions are reset and previous values are restored to batch and ROC (Record of Charge) number. i3070 USER GUIDE PROCEDURES...

  • Page 17: Transaction Procedures

    If signature is required, remove the card from the VERIFY SIGNATURE terminal: Have the customer sign the receipt. If the CORRECT? signature matches the signature on the card, press Yes on the POS. CREDIT SALE This screen will appear if the transaction is approved. APPROVED i3070 USER GUIDE TRANSACTION PROCEDURES...
  • Page 18 244F234AC7FD7547 TC        244F234AC7FD7547 AMOUNT              $28.00 AMOUNT              $28.00 TIP              $..TIP              $..TOTAL AUD           $..TOTAL AUD           $..AUTH                123456 AUTH                123456 APPROVED APPROVED CARDHOLDER SIGN HERE X                          i3070 USER GUIDE TRANSACTION PROCEDURES...

  • Page 19: How To Process A Purchase With Cash Transaction

    The terminal is connecting to the bank and processing the transaction. PROCESSING If a chip card was inserted, please remove it at this REMOVE CARD prompt. DEBIT SALE This screen will appear if the transaction is approved. APPROVED Before completing the sale, check that the transaction was approved. Hand the customer their copy of the transaction record and their card. If the transaction is declined, the terminal will display an error message giving the reason. An explanation of the error code is available in Chapter 9.2, Response Codes. i3070 USER GUIDE TRANSACTION PROCEDURES...
  • Page 20 Approved Purchase with Cash Receipt CUSTOMER COPY WESTPAC TEST LAB 60 MARTIN PLACE SYDNEY NSW 2000 DEBIT          123456..1234 (C) ACCT TYPE           CHEQUE TRANS TYPE        PUR/CASH TERMINAL ID       28010101 POS REF       123456789876 INV/ROC NO          000520 BANK REF            000123 DATE/TIME    23 JUN 09 10:45 AMOUNT              $13.00 CASH OUT            $20.00 TOTAL AUD           $33.00 AUTH ID              146557 APPROVED i3070 USER GUIDE TRANSACTION PROCEDURES...

  • Page 21: How To Process A Cash Only Transaction

    The terminal is connecting to the bank and processing the transaction. PROCESSING If a chip card was inserted, please remove it at this REMOVE CARD prompt. DEBIT CASH This screen will appear if the transaction is approved. APPROVED Before completing the sale, check that the transaction was approved. Hand the customer their copy of the transaction record and their card. If the transaction is declined, the terminal will display an error message giving the reason. An explanation of the error code is available in Chapter 9.2, Response Codes. i3070 USER GUIDE TRANSACTION PROCEDURES...
  • Page 22 Approved Cash Only Receipt CUSTOMER COPY WESTPAC TEST LAB 60 MARTIN PLACE SYDNEY NSW 2000 DEBIT           123456…234 (C) ACCT TYPE           CHEQUE TRANS TYPE        CASH OUT TERMINAL ID       28010101 POS REF       123456789876 INV/ROC NO          000522 BANK REF            000123 DATE/TIME    23 JUN 09 10:46 CASH OUT            $20.00 TOTAL AUD           $20.00 AUTH ID              146558 i3070 USER GUIDE TRANSACTION PROCEDURES...

  • Page 23: How To Process A Refund

    If signature is required, remove the card from the VERIFY SIGNATURE terminal: Have the customer sign the receipt. If the signature matches the signature on the card, CORRECT? press Yes on the POS. CREDIT REFUND This screen will appear if the transaction is approved. APPROVED i3070 USER GUIDE TRANSACTION PROCEDURES...
  • Page 24 000778 BANK REF            000778 DATE/TIME    23 JUN 09 11:18 DATE/TIME    23 JUN 09 11:18 AMOUNT             $201.00 AMOUNT             $201.00 TOTAL AUD           $201.00 TOTAL AUD           $201.00 AUTH                 25817 AUTH                 25817 APPROVED APPROVED CARDHOLDER SIGN HERE X                          i3070 USER GUIDE TRANSACTION PROCEDURES...

  • Page 25: How To Void A Transaction

    The terminal will search for the transaction. PLEASE WAIT VERIFY VOID The transaction details will appear on the POS. Press Yes on the POS to confirm the void. CORRECT? CREDIT VOID This screen will appear if the void is approved. APPROVED Before completing the void, check that the transaction was approved. If the transaction is declined, the terminal will display an error message giving the reason. An explanation of the error code is available in Section 9.2, Response Codes. i3070 USER GUIDE TRANSACTION PROCEDURES...
  • Page 26 A0000000041010 AID         A0000000041010 TC        AF6702D8211E2290 TC        AF6702D8211E2290 AMOUNT              $73.00 AMOUNT              $73.00 TOTAL AUD           $73.00 TOTAL AUD           $73.00 AUTH                837514 AUTH                837514 APPROVED APPROVED CARDHOLDER SIGN HERE X                          i3070 USER GUIDE TRANSACTION PROCEDURES...

  • Page 27: How To Process A Tip Adjustment

    The terminal will search for the transaction. PLEASE WAIT VERIFY TIP The transaction details will appear on the POS. Press Yes on the POS to confirm the tip addition. CORRECT? CREDIT TIP This screen will appear if the tip addition is approved. APPROVED i3070 USER GUIDE TRANSACTION PROCEDURES...

  • Page 28: I3070 User Guide

    68A5AD0B8F422FE2 TC        68A5AD0B8F422FE2 AMOUNT              $24.00 AMOUNT              $24.00 TIP                 $..TIP                 $..TOTAL AUD           $..TOTAL AUD           $..AUTH                535953 AUTH                535953 APPROVED APPROVED CARDHOLDER SIGN HERE X                          i3070 USER GUIDE TRANSACTION PROCEDURES...

  • Page 29: I3070 User Guide

    Approved Tip Addition Receipt MERCHANT COPY WESTPAC TEST LAB 60 MARTIN PLACE SYDNEY NSW 2000 MasterCard         …………1234(C) ACCT TYPE           CREDIT TRANS TYPE      TIP ADJUST TERMINAL ID       28010101 POS REF       123456789876 INV/ROC NO          000580 BANK REF            001065 DATE/TIME    23 JUN 09 16:14 AID         A0000000041010 TC        AF6702D8211E2290 AMOUNT                $24.00 TIP AMOUNT             $1.00 TOTAL AUD           $25.00 AUTH                837514 APPROVED i3070 USER GUIDE TRANSACTION PROCEDURES...

  • Page 30: How To Process A Mail/Telephone Order/E-Commerce Transaction

    If the operator selects CANCEL, the terminal will return to the idle state. This screen displayed for MOTO transactions as CREDIT    $X.XX amount confirmation screen. Transaction defaults to PRESS ENTER credit and requests Merchant to press ENTER. i3070 USER GUIDE TRANSACTION PROCEDURES...
  • Page 31 5 seconds unless the operator presses OK. Before completing the sale, check that the transaction was approved. If the transaction is declined, the terminal will display an error message giving the reason. An explanation of the error code is available in Chapter 9.2, Response Codes. Approved MOTO Receipt MERCHANT COPY WESTPAC TEST LAB 60 MARTIN PLACE SYDNEY NSW 2000 MasterCard         …………1234 (M) ACCT TYPE           CREDIT TRANS TYPE      MOTO PURCH TERMINAL ID       28010101 POS REF       123456789876 INV/ROC NO          000524 BANK REF            001234 DATE/TIME    23 JUN 09 10:50 AMOUNT              $14.00 TOTAL AUD           $14.00 APPROVED Note: Only Merchant copy printed for MOTO/ECOM transaction type. i3070 USER GUIDE TRANSACTION PROCEDURES...

  • Page 32: How To Process A Pre-Authorisation

    If no PIN entered, Operator verifies signature and VERIFY SIGNATURE presses YES or NO on the POS. CORRECT? There is no timeout to this prompt. After 60 secs the POS will beep until the operator takes the appropriate action. i3070 USER GUIDE TRANSACTION PROCEDURES...
  • Page 33 A0000000041010 AID         A0000000041010 TC        68A5AD0B8F422FE2 TC        68A5AD0B8F422FE2 AMOUNT              $24.00 AMOUNT              $24.00 TOTAL AUD           $24.00 TOTAL AUD           $24.00 AUTH                535953 AUTH                535953 APPROVED APPROVED CARDHOLDER SIGN HERE X                          i3070 USER GUIDE TRANSACTION PROCEDURES...

  • Page 34: How To Process A Completion

    Press Yes on the POS to confirm the completion. CORRECT? Have the cardholder sign the receipt. VERIFY SIGNATURE If the signature matches the signature on the card, CORRECT? press Yes on the POS. CREDIT C/O This screen will appear if the completion is approved. APPROVED i3070 USER GUIDE TRANSACTION PROCEDURES...
  • Page 35 23 JUN 09 13:08 DATE/TIME    23 JUN 09 13:08 AID         A0000000041010 AID         A0000000041010 TC        FCB4E55B34C5EDCA TC        FCB4E55B34C5EDCA AMOUNT              $26.00 AMOUNT              $26.00 TOTAL AUD           $26.00 TOTAL AUD           $26.00 APPROVED APPROVED CARDHOLDER SIGN HERE X                          i3070 USER GUIDE TRANSACTION PROCEDURES...

  • Page 36: Using The Authorisation Id

    Note: When the transaction details not found on CHECKOUT    $X.XX the terminal, then New completion transaction is initiated. PRESENT CARD Insert the customer’s chip card into the chip card reader. Swipe the customer’s card through the card reader. i3070 USER GUIDE TRANSACTION PROCEDURES...
  • Page 37 These messages will be displayed on the terminal and POS display for 5 seconds unless the operator presses OK. The completion transaction will be stored in the SAF for transmission at a later time. Before completing the sale, check that the transaction was approved. Hand the customer their copy of the transaction record and their card. If the transaction is declined, the terminal will display an error message giving the reason. An explanation of the error code is available in Chapter 9.2, Response Codes. i3070 USER GUIDE TRANSACTION PROCEDURES...
  • Page 38 000582 INV/ROC NO          000582 BANK REF            001234 BANK REF            001234 DATE/TIME    23 JUN 09 13:08 DATE/TIME    23 JUN 09 13:08 AMOUNT              $26.00 AMOUNT              $26.00 TOTAL AUD           $26.00 TOTAL AUD           $26.00 APPROVED APPROVED CARDHOLDER SIGN HERE X                          i3070 USER GUIDE TRANSACTION PROCEDURES...

  • Page 39: Reporting Functions

    The following screens are displayed when a settlement request is sent from the POS. Note: The terminal will check the SAF for entries prior to settlement. Any SAF entries and/or pending reversals will then be flushed online prior to the settlement taking place. i3070 USER GUIDE REPORTING FUNCTIONS...
  • Page 40 Displayed while the terminal performs a settlement to the bank. PLEASE WAIT SETTLEMENT Displayed if the settlement response has a batch mismatch response code. UPLOADING BATCH SETTLEMENT Displayed if the settlement is successful. A settlement report will print at this time. APPROVED i3070 USER GUIDE REPORTING FUNCTIONS...
  • Page 41 ----------- PRE-AUTH TOTALS TOTAL AUD        $99999.99  PURCHASE COUNT        BANK TOTALS  PURCHASE        $99999.99  TOTAL PUR CNT                          ------------  TOTAL PUR          TOTAL AUD        $99999.99  PURCHASE        $99999.99 SETTLEMENT COMPLETE   nn  TOTAL REFUND          $99999.99                  ----------- ------------------------ NET TOTAL AUD        $99999.99 AMEX TOTALS  PURCHASE COUNT         REFUND COUNT           PURCHASE        $99999.99  REFUND          $99999.99                  ------------ TOTAL AUD        $99999.99 i3070 USER GUIDE REPORTING FUNCTIONS...

  • Page 42: Funds Settlement

    TERMINAL DISPLAY PROCEDURE READY LOGO The operator initiates pre-settlement from the POS. hh:mm:ss dd/mm/yy PRE-SETTLEMENT A pre-settlement report will print at this time. PLEASE WAIT PRE-SETTLEMENT Displayed if the pre-settlement response contains a ‘00’ response code. APPROVED i3070 USER GUIDE REPORTING FUNCTIONS...
  • Page 43 $99999.99                  ------------ AMEX TOTALS NET TOTAL    AUD $99999.99  PURCHASE COUNT        PRE-AUTH TOTALS  REFUND COUNT           PURCHASE COUNT         PURCHASE        $99999.99  PURCHASE        $99999.99  REFUND          $99999.99                   ------------                  ------------ TOTAL AUD        $99999.99 TOTAL AUD        $99999.99 DINERS TOTALS  PURCHASE COUNT         REFUND COUNT           PURCHASE        $99999.99  REFUND          $99999.99                  ------------ TOTAL AUD        $99999.99 i3070 USER GUIDE REPORTING FUNCTIONS...

  • Page 44: How To Reprint Last Settlement

     TOTAL COUNT            will print at this  TOTAL AUD        $99999.99 time. AMEX TOTALS  TOTAL COUNT              TOTAL AUD         $99999.99 JCB TOTALS  TOTAL COUNT              TOTAL AUD         $99999.99 DINERS TOTALS  TOTAL COUNT              TOTAL AUD         $99999.99 SETTLEMENT COMPLETE     **Where ‘X’ is ‘T’ if it is terminal settled; ‘F’ if forced settled. i3070 USER GUIDE REPORTING FUNCTIONS...

  • Page 45: Fall Back Sales Procedures

    Have the cardholder sign the receipt. VERIFY SIGNATURE If the signature matches the signature on the card, CORRECT? press Yes on the POS. CREDIT SALE This screen will appear if the transaction is approved. APPROVED i3070 USER GUIDE FALL BACK SALES PROCEDURES...
  • Page 46 11/11 AMOUNT              $80.00 TIP              $..AMOUNT              $80.00 TIP              $..TOTAL AUD           $80.00 TOTAL AUD           $80.00 APPROVED (P7) APPROVED (P7) CARDHOLDER SIGN HERE X                          Note: The terminal is only allowed to go to EFB mode if it has already performed a successful logon and successful transaction that day. i3070 USER GUIDE FALL BACK SALES PROCEDURES...

  • Page 47: Manual Fall Back

    Offer or check your recent merchant statement. Manual fall back is produced by entering PAN manually instead of swiping/inserting card to terminal. If you require any additional information, please contact Merchant Business Solutions on 1800 029 749. *Manual Fall Back facility only available when enabled on terminal. i3070 USER GUIDE FALL BACK SALES PROCEDURES...

  • Page 48: Minimising Fraud

    CCV codes are numbers of three or four digits, depending on the card type. Note: Some cards, for example, do not have a CCV code. ● ● CCV (Card Check Value) is also known as CVV and CVC. ● ● i3070 USER GUIDE MINIMISING FRAUD...
  • Page 49 If your terminal is not functioning at all, you can revert to a manual imprinter. When seeking authorisation for a credit card transaction above the floor limit, be sure to provide the CCV number if available. i3070 USER GUIDE MINIMISING FRAUD...

  • Page 50: Trouble Shooting

    2. If there is still no response from the card reader power off the terminal for 10 seconds. Terminal not reading cards 3. Power on the terminal. 4. Attempt transaction again. 5. Call Merchant Business Solutions if the problem persists. i3070 USER GUIDE TROUBLE SHOOTING...

  • Page 51: Response Codes

    AUTH                182126 Location APPROVED Where your terminal displays a response code not listed on your guide, and you use an electronic terminal supplied by us, you should phone us on 1800 029 749 for clarification. i3070 USER GUIDE TROUBLE SHOOTING...
  • Page 52 CANNOT PAY Obtain another form of payment ● ● Advise cardholder to contact card issuer ● ● CONTACT CARD ISSUER Obtain another form of payment ● ● Advise cardholder to contact card issuer ● ● i3070 USER GUIDE TROUBLE SHOOTING...
  • Page 53 The cardholder has entered the wrong PIN ● ● Retry the transaction with the correct PIN ● ● CONTACT CARD ISSUER Obtain another form of payment ● ● Advise cardholder to contact card issuer ● ● i3070 USER GUIDE TROUBLE SHOOTING...
  • Page 54 Retry during settlement hours, making sure ● ● 24 hours have elapsed since the previous settlement SYSTEM ERROR Turn terminal off, then back on, and retry the ● ● transaction Contact Merchant Business Solutions if the ● ● problem persists i3070 USER GUIDE TROUBLE SHOOTING...
  • Page 55 Contact Merchant Business Solutions if the ● ● problem persists CANNOT PAY Obtain another form of payment ● ● ISSUER UNAVAILABLE Obtain another form of payment ● ● CANNOT PAY Obtain another form of payment ● ● i3070 USER GUIDE TROUBLE SHOOTING...

  • Page 56: Pin Entry

    The 3 basic PIN entry screens will be: 1. “PIN AND ENTER” for mandatory PIN. 2. “PIN OR ENTER” for optional PIN. 3. “PRESS ENTER” for no PIN. i3070 USER GUIDE PIN ENTRY...

  • Page 57: Glossary

    The ‘Record of Charge’ number found on your terminal receipt. An invoice number. Terminal ID An eight-digit number that identifies your EFTPOS terminal. The Terminal ID can be found on a transaction report printed on your terminal. i3070 USER GUIDE GLOSSARY...

  • Page 58: Error/Fault Recovery Guide

    Perform a full logon/ RSA logon. The terminal should be able to function normally after logon. If problem persists, call the Help Desk. TXN NOT SUPPORTED This transaction type is not supported by this terminal. i3070 USER GUIDE APPENDIX A: ERROR/FAULT RECOVERY GUIDE...
  • Page 60 © 2010 Westpac Banking Corporation ABN 33 007 457 141. Code (09/10) 200673...

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