PC-EFTPOS CBA i5100 Reference Manual
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PC-EFTPOS CBA i5100 Reference Manual

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PC-EFTPOS
Reference Guide
Version 2.05
July 2008
PC-EFTPOS-CBA i5100 Guide
Page 1
03/07/2008

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Summary of Contents for PC-EFTPOS CBA i5100

  • Page 1 PC-EFTPOS Reference Guide Version 2.05 July 2008 PC-EFTPOS-CBA i5100 Guide Page 1 03/07/2008...
  • Page 2 Richard Bolt Richard Bolt CBA TMS phone update Copyright ©PC-EFTPOS Pty Ltd, 2008. This document contains information proprietary to PC-EFTPOS Pty Ltd. Any reproduction, disclosure or unauthorised use of this material is expressly prohibited except as may be authorised by PC-EFTPOS Pty Ltd in writing.

  • Page 3: Table Of Contents

    8. Basic Functions ............................14 8.1 Converting a PINpad from PC-EFTPOS Mode to Standalone Mode..........14 8.2 Converting an Existing PINpad from Standalone Mode to PC-EFTPOS Mode ......14 8.3 Using the Internal Modem on the PINpad ..................15 8.4 Using the Internal Printer on the PINpad ..................15 8.5 Card Read Test on PINpad ......................

  • Page 4: Pc-Eftpos Contact Details

    PC-EFTPOS Contact Details PC-EFTPOS office hours are Monday to Friday, 8:30am to 5:30pm EST.  PC-EFTPOS Reception: Phone (02) 9998 9800  PC-EFTPOS Website: http://www.pceftpos.com/  Software Release Website: http://www.pceftpos.com.au/files/releasecd/  Support Website: http://support.pceftpos.com/  General Enquiries Email: support@pceftpos.com.au CBA Contact Details ...

  • Page 5: Terminal Functionality Supported By Cba

    Terminal Functionality Supported by CBA Using PC-EFTPOS with a POS When PC-EFTPOS is configured to be used with a POS, all the EFTPOS functionality is initiated through the POS. Consult your POS vendor on the operation of EFTPOS through your POS.

  • Page 6: Introduction

     A P66 modem if the site is using a dial-up service (only required if the site is installing more than one EFTPOS terminal),  The latest PC-EFTPOS installation CD, (alternatively, latest software can be downloaded from our website –...

  • Page 7: Pc-Eftpos Hardware Installation

    5. If the terminal is using the terminal’s internal modem, plug the phone cable in to the phone connector on the back of the terminal (connection B) and to your phone line socket on the wall. PC-EFTPOS-CBA i5100 Guide Page 7...
  • Page 8 3. Connect the POS cable to the PC COM port and to the “Pinpad” connector on the P66 modem. (Make sure you are using the P66 load cable and not the EFTPOS pinpad cable labelled “Ingenico CAB-0117-01”) PC-EFTPOS-CBA i5100 Guide Page 8...
  • Page 9 Argent installation Telstra use an ATA. Optus supply an MTA. PC-EFTPOS connects to both devices the same way.  An Argent installation is normally defined as an AABP 9600bps system.  This type of Argent installation does not require a P66 modem from Ingenico.

  • Page 10: Initial I5100 Pinpad Setup

    Initial I5100 PINpad Setup The CBA i5100 is a combined standalone\integrated PINpad. It is usually delivered in “standalone mode”. software, the PINpad needs to be switched to “PC-EFTPOS mode” so that the PC- Before you install the EFTPOS software can communicate with it.

  • Page 11: Pc-Eftpos Software Installation

    Hardware Installation for PINpad. 2. Install Software If the POS does not have the latest PC-EFTPOS software installed, install the software from the PC- EFTPOS installation CD, or the setup file available for download from our website at www.pceftpos.com.au/files/releasecd (Version 4.3.0 or higher is required for i5100 installations.)

  • Page 12: Cba Tms

    “Integrated”) to ensure your correct parameters have been checked.  PC-EFTPOS Enabled – Please confirm that PC-EFTPOS has been enabled for each of your individual Terminal ID’s. You cannot log on the terminal if this has not been setup.

  • Page 13: Pc-Eftpos Software Overview

    Reprint: Reprints last receipt Diagnostics: Provides reports on s/w configuration and version Setup Page: Enter terminal ID and the Merchant Click APPLY and then type 7410 as the password and click OK PC-EFTPOS-CBA i5100 Guide Page 13 03/07/2008...

  • Page 14: Basic Functions

    Perform a TMS logon (as per above). *To obtain your hidden password, please call either CBA or PC-EFTPOS and have the last 6 digits of the terminals serial number with you. Converting an Existing PINpad from Standalone Mode to PC-EFTPOS Mode PC-EFTPOS Mode All the EFTPOS functionality is initiated through the POS, when in PC-EFTPOS mode.

  • Page 15: Using The Internal Modem On The Pinpad

     Perform a TMS logon (as per above). *To obtain your hidden password, please call either CBA or PC-EFTPOS and have the last 6 digits of the terminals serial number with you. Using the Internal Printer on the PINpad ...

  • Page 16: Card Read Test On Pinpad

    (Pinpad Lock)  Press [2] (Set Timeout)  Enter a number between 2 and 99 (mins)  The pinpad will then be locked if no key presses have been detected within the set time PC-EFTPOS-CBA i5100 Guide Page 16 03/07/2008...

  • Page 17: Memory Reset The Pinpad

     The CBA logo is displayed on the terminal at idle, rather than the CBA logo.  The PINpad is now in Integrated mode and a transaction can only be started on the POS PC-EFTPOS-CBA i5100 Guide Page 17 03/07/2008...

  • Page 18: Full Function Key Menu

    Full Function Key Menu PC-EFTPOS-CBA i5100 Guide Page 18 03/07/2008...

  • Page 19: System Timeouts And Error Codes

    Customer response to Card entry prompt 30 seconds Customer response to Account prompt 60 seconds Customer response to PIN entry prompt 120 seconds PCEFTPOS Client response to verify signature request. Times out to Signature OK PC-EFTPOS-CBA i5100 Guide Page 19 03/07/2008...

  • Page 20: Bank Generated Response Codes

    Allowable PIN tries exceeded Decline EXCEED PIN TRIES-75 DECLINED TRANSACTION DECLINED Issuer or Switch Inoperative Decline ISSUER NOT AVAIL-91 DECLINED TRANSACTION DECLINED Duplicate Transaction Decline DECLINED-94 DECLINED TRANSACTION DECLINED System Malfunction Decline RETRY TRANSACTION-94 PC-EFTPOS-CBA i5100 Guide Page 20 03/07/2008...
  • Page 21 Decline Authorised Amount INVALID AMOUNT-Z3 DECLINED TRANSACTION DECLINED Card Insertion Only Decline NO MANUAL ENTRY-Z6 DECLINED TRANSACTION DECLINED (TAFMO) External application supplied INCORRECT BILLER CODE – Decline biller code is not valid TRY AGAIN PC-EFTPOS-CBA i5100 Guide Page 21 03/07/2008...

  • Page 22: Tms Response Codes

    CODE FILE LIMIT Terminal cannot perform code files to perform download. No available CODE FILE LIMIT download. memory. Contact Help Desk. CANCELLED File open command FILE OPEN FAIL Re-Try TMS Transaction failed. FILE OPEN FAIL PC-EFTPOS-CBA i5100 Guide Page 22 03/07/2008...
  • Page 23 UNKNOWN COMMAND CANCELLED Unable to connect as TMS BUSY AJ Re-Try TMS Transaction TMS BUSY TMS line busy CANCELLED Unknown/not defined UNKNOWN TMS Re-Try TMS Transaction. TMS ERROR XX TMS error occurred. ERROR AK PC-EFTPOS-CBA i5100 Guide Page 23 03/07/2008...

  • Page 24: Argent Error Codes

    Flashing 6 .....Last call attempt failed, D-Channel (X.25 fault or Argent server or NMS unavailable) Flashing 7 .....Not applicable Flashing 8 .....NMS has no pre-configuration to download Flashing 9 .....NMS main configuration failure Flashing 0 .....Not applicable PC-EFTPOS-CBA i5100 Guide Page 24 03/07/2008...

  • Page 25: Clnp Error Codes

    22 Undefined Symbolic Host Address 23 Invalid Station for Terminal 24 Invalid Command from Terminal 25 Not Supported 26 Not Supported 27-29 (Reserved) 30 No Data in PDU 31 Not Supported 32 Unknown Host 33 Not Supported PC-EFTPOS-CBA i5100 Guide Page 25 03/07/2008...

  • Page 26: Settlement Receipts And Options

    $xx.xx ccc DEBIT $xx.xx NET AMOUNT $xx.xx Bank totals for Diners DINERS ccc CREDIT AMT $xx.xx ccc DEBIT $xx.xx NET AMOUNT $xx.xx ssssss is the STAN EFT TRANS NBR ssssss dd/mm/yy HH:MM APPROVED ------------------------ PC-EFTPOS-CBA i5100 Guide Page 26 03/07/2008...

  • Page 27: Receipt Layouts

    System Trace Audit Number APPROVED APPROVED - otherwise error lines ------------------------ PC-EFTPOS-CBA i5100 Guide Page 27 03/07/2008...
  • Page 28 If a response is received from the host within the allowed communication timeout period, then the date from the host’s response message shall be printed, otherwise the terminal’s local date shall be printed. ssssss is the STAN. dd/mm/yy HH:MM ssssss ------------------------ PC-EFTPOS-CBA i5100 Guide Page 28 03/07/2008...

  • Page 29: Common Installation Errors

     Check the power to the pin-pad. The pin-pad should be showing something on its display screen.  Check the pin-pad is connected to the COM port on the PC  Check that the PC-EFTPOS Client Settings is configured to use the correct COM port, usually COM1:...
  • Page 30 CBA Help Desk on 1800 022 966 (you may need to provide a password which is “Integrated”) to unlock it for you (PC-EFTPOS are unable to unlock the terminal if you have entered in the password too many times).
  • Page 31 To make this change you need to call the Argent help desk on 1300137100 option 4 and ask them to configure your line to work with the new CBA PC-EFTPOS 5100 pinpads. You will also need to let Telstra know if you will have older PX328\NPT710 pinpads sharing the same Argent line.
  • Page 32 Then press OK 9) With the ARGENT line still selected, click on the “Start” button 10) If the correct COM port is selected and POSAME is correct it should go to “Connected” status PC-EFTPOS-CBA i5100 Guide Page 32 03/07/2008...

  • Page 33: Who To Contact For Help

    For assistance with Argent: Telstra Argent Help Desk 1300 137 100 option 4 PC-EFTPOS (02) 9998 9800 Monday to Friday 9am to 5pm Email: support@pceftpos.com.au Web: www.pceftpos.com.au The web site contains full installation diagrams and instructions. PC-EFTPOS-CBA i5100 Guide Page 33 03/07/2008...

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