Store And Forward (Saf) Processing; Saf Transactions Over Your Floor Limit; Saf Totals - PC-EFTPOS i5100 Manual

8.11

Store and Forward (SAF) processing

Store and Forward (SAF) is the ability to process offline transactions when the host is not available or there
is a communication problem. This option is enabled for you by the CBA when PC-EFTPOS mode is enabled
(ie. you are using the terminal in integrated mode).
The terminal will process transactions as per an online transaction and will not notify you that it has changed
to SAF processing. For transactions under your floor limit, continue processing transactions as per normal
and the terminal will prompt you when a customer signature is required.
For transactions over your floor limit, continue processing transactions as per normal and the terminal will
prompt you when an authorisation is required.
The PINpad will identify SAF transactions by placing an asterisk beside the approval code on the transaction
receipt. The merchant copy of the transaction receipt will display the full cardholder number on all SAF
transactions. The screen will display:
COMMONWEALTH BANK
EFTPOS
APPROVED CC08
VALID SIGNATURE
When the PINpad detects that the Bank is online again it will upload the stored transactions in the
background allowing the operator to continue serving the customers.
When the SAF storage limit is reached (up to 200 transactions), the terminal will prompt XXXX. The
merchant will need to use their manual imprinter and offline vouchers until their terminal is online and can
send stored SAF transactions to the Bank.

8.11.1 SAF Transactions over your floor limit

When a transaction that exceeds your floor limit is performed in the SAF mode, the PINpad will display (in
this case the SAF Credit Floor Limit):
SAF CREDIT LIMIT
EXCEEDED
PRESS OK OR CLEAR
To continue, press OK and the PINPad will display
AUTH CODE REQUIRED
XXXX
CONTACT HELP DESK
Phone the authorisation centre and obtain an authorisation number and enter it into the terminal.
Continue as per a normal debit or credit card transaction.

8.11.2 SAF Totals

The total amount of SAF transactions processed each day will be reflected in the PINpad settlement total.
If a settlement is attempted while there are still SAF transactions in the memory, the PINpad will attempt to
connect and clear these transactions before sending the reconciliation message to the Bank.
PC-EFTPOS-CBA i5100 / i3070 Guide Page 26 15/12/2008