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PC-EFTPOS
Reference Guide
PX328
NPT-710
Version 1.07
April 2008
Confidential
Page 1
4/23/2008

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Table of Contents
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Summary of Contents for PC-EFTPOS PX328

  • Page 1 PC-EFTPOS Reference Guide PX328 NPT-710 Version 1.07 April 2008 Confidential Page 1 4/23/2008...
  • Page 2: Table Of Contents

    General Enquiries Email: support@pceftpos.com.au Introduction The PC-EFTPOS terminal allows online transactions to be processed for Debit Cards (Savings and Cheque accounts), Credit Cards (Bankcard, Visa and MasterCard) and Charge Cards (American Express, Diners Club and JCB) The features of PC-EFTPOS include:...
  • Page 3: Using Pc-Eftpos With A Pos

    Using PC-EFTPOS with a POS When PC-EFTPOS is configured to be used with a POS, all the EFTPOS functionality is initiated through the POS. Consult your POS vendor on the operation of EFTPOS through your POS. When configured in Standalone Lite Mode PC-EFTPOS offers a limited functionality standalone EFTPOS pinpad.
  • Page 4: Pc-Eftpos Overview

    PC-EFTPOS Overview EFT-Client Settings: COM port: that the pinpad is plugged into. Printer: (Not used when POS is printing). NPT denotes using the internal printer of NPT Host Interface: This is normally blank. It is the IP address of the EFTSRV which is normally on this machine.
  • Page 5: Pc-Eftpos Hardware Installation

    PC-EFTPOS Hardware Installation PX328 EFTPOS PINpad Supplied Equipment with terminal: EFTPOS PINpad PINpad Power Supply Installation Steps 1. Plug the supplied power adaptor into a power point 2. Connect the power supplies DB9 connector into the PC Com Port that will be used for the PINpad 3.
  • Page 6 Telstra use an ATA. Optus supply an MTA. The connection from ATA to PC is via a PC-EFTPOS connects to both devices the same way. standard 25-pin to 9-pin RS232 modem cable. This is generally not supplied by Telstra and will need to be purchased separately.
  • Page 7: Pc-Eftpos Software Installation

    See Hardware Installation for PINpad. 2. Install Software If the POS does not have the latest PC-EFTPOS software installed, install the software from the PC- EFTPOS installation CD, or the setup file available for download from our website. Follow installation wizard closely.
  • Page 8: Function Key Menus

    Function Key Menus To access the functions, press the FUNC key on the pinpad when the terminal is in its IDLE mode. The following function menus are available: Function Number Description 3824 View terminal config 7410 Configure Terminal 4648 Set Remote Init Flag 6566 Clear Reversals and SAF 11112222...
  • Page 9 11112224 - Configure idle mode Terminal display Comment Press [FUNC] then enter [1] [1] [1] [1] [2] [2] [2] [4] and press [ENTER]. FUNCTION ******** If the operator selects [ENTER], the terminal will revert to Idle mode after a defined timeout ENABLE IDLE when in Standalone-lite mode.
  • Page 10: Standalone Mode

    Standalone Mode The NPT710 and PX328 support a simple standalone mode. Configure Standalone Mode 1. If using the internal NPT modem, ensure Dial-up parameters are set up. 2. Configure Standalone Mode options (Function 11112223), refer to table below. 3. Switch to Standalone Mode by pressing [Func] button then enter, followed by 11112222 then enter. The terminal will prompt switch to standalone mode, press enter to accept.
  • Page 11 Using Standalone Mode Terminal Menu Screens The menu system represents the user interface for the terminal. The menu allows the operator to access all of the terminal functionality without the need for a POS system. The terminals functionality is grouped with similar functions and is accessed via menus. A menu contains up to 3 menu items.
  • Page 12: System Timeouts

    60 seconds Customer response to PIN entry prompt 180 seconds PCEFTPOS Client response to insert slip request 120 seconds PCEFTPOS Client response to verify signature request PC-EFTPOS Generated Response Codes PINPAD DISPLAY CODE DESCRIPTION Modem error No Dial Tone No Answer...
  • Page 13 PINPAD DISPLAY CODE DESCRIPTION The PIN pad cannot display messages on the Cash Register. TRAN CANCELLED DISPLAY ERROR The PIN pad cannot print lines on the Cash Register. TRAN CANCELLED PRINT ERROR TRAN CANCELLED The customer has exceeded the PIN pad‟s time out limit. OPERATOR TIMEOUT The operator has cancelled the transaction because of an DECLINED...
  • Page 14: Bank Generated Response Codes

    PINPAD DISPLAY CODE DESCRIPTION SYSTEM ERROR from the Bank OR the message received is greater than 360 bytes. The transaction is not supported by the pinpad. Bank Generated Response Codes *For assistance with the following codes, contact your Bank. Response Description PIN Pad Display Code...
  • Page 15 Response Description PIN Pad Display Code NO CREDIT ACCT TRAN CANCELLED 40-41 Declined - Unsupported Host Response Code SYSTEM ERROR Declined - Selected account 1 to 5 is not on file for the card DECLINED NO ACCOUNT Declined - Unsupported Host Response Code TRAN CANCELLED 43-50 SYSTEM ERROR...
  • Page 16 Response Description PIN Pad Display Code TRAN CANCELLED Declined - Unsupported Host Response Code SYSTEM ERROR Repeat Reversal has already been processed by the Host Declined - Refund amount exceeds the Bank‟s limit. TRAN CANCELLED REFUND LIMIT Declined - Bank is in „stand in‟ and will only accept swiped TRAN CANCELLED NO MANUAL ENTRY cards.
  • Page 17: Argent Error Codes

    Argent Error Codes Argent Basics The seven segment display on the Argent Terminal Adaptor will light up and will move through a sequence of numbers on start-up. The numbers displayed will be steady when the call is progressing and the configuration downloading normally on the D-channel during start-up.
  • Page 18 CLNP error codes CLNP error codes are reported as XX/YY where XX =Information code and YY=Error code as below: Info Code Meaning 0 Unspecified 1 Validation failure on incoming Terminal message 2 Not Supported 3 Reserved 4 Reserved 5 Validation failure on sign-on command 6 Successful sign-on 7 Validation failure on sign-off command 8 Successful sign-off...
  • Page 19: Settlement Receipts And Options

    Settlement Receipts and Options Pre-Settlement Receipt ------------------------ **** STORE NAME **** **** LOCATION **** MERCH ID:mmmmmmmmmmmmmmm Merchant ID of terminal TERMINAL ID: tttttttt Terminal ID of terminal PRE-SETTLEMENT dd/mm/yy Settlement date. 034 CREDIT AMT $xx.xx 044 DEBIT $xx.xx NET AMOUNT $xx.xx Pre-settlement total 099 CASH...
  • Page 20: Receipt Layouts

    Shift Totals Receipt ------------------------ **** STORE NAME **** **** LOCATION **** MERCH ID:mmmmmmmmmmmmmmm Merchant ID TERMINAL ID: tttttttt Terminal ID. ------------------------ dd/mm/yy HH:MM Local time ***SHIFT TOTALS*** SALES cccc $x.xx REFUNDS cccc $x.xx CASH cccc $x.xx ------------------------ NET TOTAL $x.xx ------------------------ Receipt Layouts Logon Receipt...
  • Page 21 Debit Card Receipt ------------------------ **** STORE NAME **** **** LOCATION **** MERCH ID:mmmmmmmmmmmmmmm Merchant ID TERMINAL ID: tttttttt Terminal ID CARD: cccccc ccc Card number DEBIT CARD Card type SAVINGS ACCOUNT Account type PURCHASE $p.pp Transaction type and amount CASH OUT $c.cc Cash out (only appears if a cash out amount is present) --------...
  • Page 22: Trouble Shooting

    Check the power to the PINpad. The PINpad should be showing something on its display screen. Check the PINpad is connected to the COM port on the PC Check that the PC-EFTPOS Client Settings is configured to use the correct COM port, usually COM1.
  • Page 23: Communication Problems

    Communication Problems The most common reason for a P66 modem line to fail is that it is not communicating to the PC. All parameters can be altered manually but if any are wrong it‟s advised to re-run the installation wizard and answer the questions correctly.
  • Page 24: Who To Contact For Help

    Visa MasterCard 1800 999205 Amex & JCB 1300 363 614 Diners 1800 331 112 For assistance with Argent: Telstra Argent Help Desk 1300 137 100 option 4 PC-EFTPOS (02) 9998 9800 Monday to Friday 9am to 5pm Email: support@pceftpos.com.au Web: www.pceftpos.com.au...

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Npt-710

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