PC-EFTPOS i5100 Manual page 44

T31:
This error can be caused by a number of issues;
 Check that the Terminal ID and Merchant ID‟s have been inserted and are correct.
 Check that all connections are correct and cables secure.
 If all looks ok and this is a new installation, call the CBA Help Desk on 1800 022 966 and ask for a
serial number reset.
POS Can't communicate with PINpad:
 If you are using MYOB, then please call MYOB help desk and let them know you have an i5100 or
i3070 terminal. Some older versions of MYOB have had problems connecting to i5100 terminals.
MYOB should be able to advise you on whether you will need a later version of their software.

If you had just successfully done a TMS logon, or a bank logon, but POS transaction fails, then
check to see that the
If this setting was set to Leased instead of Dial Up and you are using either the internal modem or a
P66, then call the CBA Help Desk on 1800 022 966 (you may need to provide a password which is
"Integrated") and get them to make sure that the Terminal ID has the Argent Line setting disabled.
Forgotten PINpad password:
If the pinpad has asked for the Manager‟s password and you do not know what it is
 Try entering six zeros (000000), as this is the default manager‟s password
 If the terminal has come pre-configured from ACG, then they may have changed the password to
121212 or 123456
 If you enter the password incorrectly 3 times, the pinpad will become locked. You will need to call
the CBA Help Desk on 1800 022 966 to unlock it for you (PC-EFTPOS are unable to unlock the
terminal if you have entered in the password too many times).
 To reset the password you will need to call the CBA Help Desk on 1800 022 966 (you may need to
provide a password which is "Integrated") to ask them to do this for you (PC-EFTPOS are unable to
reset the password).
 The CBA Helpdesk will only be able to reset your password for you, if the pinpad has been
correctly configured and is logged on to their system.
 If the CBA Helpdesk cannot reset the password, you will need to do a
8.9) on the PINpad. The pinpad will then need to be completely reconfigured, as all settings will be
lost.
POS LINK FAILED 005:
Make sure that the Connection Mode is set to Dial Up
 On the i5100 terminal press [Func] and then [9]
 Type in your hidden password*
 Press [2] Application Config.
 Press [1] EFTPOS.
 Press [2] Modem.
 Press [1] Connection Mode
 Press [1] Dial Up
 Keep pressing [Clear] to get back to the main menu
 *To obtain your hidden password, please call either CBA or PC-EFTPOS and have the last 6
digits of the terminals serial number with you.
PC-EFTPOS-CBA i5100 / i3070 Guide
Connection Mode (see below) of the pinpad is set to Dial Up.
Page 44
memory reset ( Refer section
15/12/2008