Common Installation Errors - PC-EFTPOS i5100 Manual

Common Installation Errors

13.
Hardware & Cables:
 Ensure all cables are connected correctly as in the hardware installation diagrams
 Ensure the modem and PINpad are receiving power. This is a very common error.
No Response from bank to logon:
 Check the terminal and merchant ID from the logon receipt.
 Make sure you have entered the CAIC ID in to the Merchant ID field in the EFT Client. This number
starts with "3110000..."
 Have the bank verify that the terminal ID being used is setup on the bank system.
PINpad Offline:
The most common reason for this error message is that the pin-pad is not connected to the PC correctly.
 Check the power to the pin-pad. The pin-pad should be showing something on its display screen.
 Check the pin-pad is connected to the COM port on the PC
 Check that the PC-EFTPOS Client Settings is configured to use the correct COM port, usually
COM1:
Client Offline:
This error means that one of the following has occurred:
 The most common cause of this error on a correctly installed machine is that there is more than one
application running that uses our EFTPOS system. Examples are the POS system and our test POS
system. There can only be one POS running. Shutdown any other applications that may also use
EFTPOS.
 The EFT client is not running (or installed). Check if the client icon (little cents sign) is on the task
bar near the clock. (Warning.... Not all POS systems show the task bar). Start client by rebooting
POS.
Comms Error:
This error can be caused by a number of issues and is generally caused by a modem connection.
 Check your connection to the bank (P66 or Argent).
If using the internal modem;
 Check the EFT Client settings Host Interface Address reads "NPT".
 Make sure the terminal is configured to use the internal modem.
 Call PC-EFTPOS to check to see if the TMS settings are correct.
PC-EFTPOS-CBA i5100 / i3070 Guide Page 43 15/12/2008