Related Manuals for PC-EFTPOS PX328
Summary of Contents for PC-EFTPOS PX328
- Page 1 Bankwest PC-EFTPOS Reference Guide PX328 NPT-710 Version 1.04 April 2008 Confidential Page 1 4/23/2008...
- Page 2 General Enquiries Email: support@pceftpos.com.au Introduction The PC-EFTPOS terminal allows online transactions to be processed for Debit Cards (Savings and Cheque accounts), Credit Cards (Bankcard, Visa and MasterCard) and Charge Cards (American Express, Diners Club and JCB) The features of PC-EFTPOS include:...
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Page 3: Using Pc-Eftpos With A Pos
Using PC-EFTPOS with a POS When PC-EFTPOS is configured to be used with a POS, all the EFTPOS functionality is initiated through the POS. Consult your POS vendor on the operation of EFTPOS through your POS. When configured in Standalone Lite Mode PC-EFTPOS offers a limited functionality standalone EFTPOS pinpad. -
Page 4: Pc-Eftpos Overview
PC-EFTPOS Overview EFT-Client Settings: COM port: that the pinpad is plugged into. Printer: (Not used when POS is printing). NPT denotes using the internal printer of NPT Host Interface: This is normally blank. It is the IP address of the EFTSRV which is normally on this machine. -
Page 5: Pc-Eftpos Hardware Installation
PC-EFTPOS Hardware Installation PX328 EFTPOS PINpad Supplied Equipment with terminal: EFTPOS PINpad PINpad Power Supply Installation Steps 1. Plug the supplied power adaptor into a power point 2. Connect the power supplies DB9 connector into the PC Com Port that will be used for the PINpad 3. - Page 6 Telstra use an ATA. Optus supply an MTA. The connection from ATA to PC is via a PC-EFTPOS connects to both devices the same way. standard 25-pin to 9-pin RS232 modem cable. This is generally not supplied by Telstra and will need to be purchased separately.
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Page 7: Pc-Eftpos Software Installation
See Hardware Installation for PINpad. 2. Install Software If the POS does not have the latest PC-EFTPOS software installed, install the software from the PC- EFTPOS installation CD, or the setup file available for download from our website. Follow installation wizard closely. -
Page 8: Function Key Menus
Function Key Menus To access the functions, press the FUNC key on the pinpad when the terminal is in its IDLE mode. The following function menus are available: Function Number Description 3824 View terminal config 7410 Configure Terminal 20493824 Protected Functions 11112222 Switch to standalone mode 11112223... - Page 9 11112224 - Configure idle mode Terminal display Comment Press [FUNC] then enter [1] [1] [1] [1] [2] [2] [2] [4] and press [ENTER]. FUNCTION ******** If the operator selects [ENTER], the terminal will revert to Idle mode after a defined timeout ENABLE IDLE when in Standalone-lite mode.
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Page 10: Standalone Mode
Standalone Mode The NPT710 and PX328 support a simple standalone mode. Configure Standalone Mode 1. If using the internal NPT modem, ensure Dial-up parameters are set up. 2. Configure Standalone Mode options (Function 11112223), refer to table below. 3. Switch to Standalone Mode by pressing [Func] button then enter, followed by 11112222 then enter. The terminal will prompt switch to standalone mode, press enter to accept. - Page 11 Using Standalone Mode Terminal Menu Screens The menu system represents the user interface for the terminal. The menu allows the operator to access all of the terminal functionality without the need for a POS system. The terminals functionality is grouped with similar functions and is accessed via menus. A menu contains up to 3 menu items.
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Page 12: System Timeouts
Customer response to PIN entry prompt 180 seconds PCEFTPOS Client response to insert slip request 120 seconds PCEFTPOS Client response to verify signature request PC-EFTPOS Generated Response Codes PINPAD DISPLAY CODE DESCRIPTION READY PINpad is in the Idle mode awaiting a PCEFT Client request. - Page 13 PINPAD DISPLAY CODE DESCRIPTION The PINpad is unable to process the request because it is not TRAN CANCELLED ready or the Host has rejected a Reversal or Payment advice CANNOT PROCESS transaction. No answer was received from the Bank for the transaction DECLINED request.
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Page 14: Bank Generated Response Codes
Bank Generated Response Codes *For assistance with the following codes, contact your Bank. Response Description PIN Pad Display Code Approved or completed successfully Approved Declined-refer to card issuer Transaction Declined Please Call Declined-issuer’s special conditions Transaction Declined Call Referral Invalid sequence number System Error See Your Bank Pick up card... - Page 15 Response Description PIN Pad Display Code Card acceptor call acquirer security Transaction Declined See Your Bank Allowable PIN retries exceeded Transaction Declined PIN tries exceeded No credit account Transaction Declined Invalid Account Requested function not supported Transaction Declined Invalid Transaction Lost card Transaction Declined See Your Bank...
- Page 16 Response Description PIN Pad Display Code Invalid product codes Transaction Declined See Your Bank Reconcile error Transaction Declined See Your Bank Trace number not found Transaction Declined See Your Bank Batch error Transaction Declined See Your Bank Batch number not found Transaction Declined See Your Bank CVV Validation Crypto error...
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Page 17: Argent Error Codes
Argent Error Codes Argent Basics The seven segment display on the Argent Terminal Adaptor will light up and will move through a sequence of numbers on start-up. The numbers displayed will be steady when the call is progressing and the configuration downloading normally on the D-channel during start-up. - Page 18 CLNP error codes CLNP error codes are reported as XX/YY where XX =Information code and YY=Error code as below: Info Code Meaning 0 Unspecified 1 Validation failure on incoming Terminal message 2 Not Supported 3 Reserved 4 Reserved 5 Validation failure on sign-on command 6 Successful sign-on 7 Validation failure on sign-off command 8 Successful sign-off...
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Page 19: Settlement Receipts And Options
Settlement Receipts and Options Pre-Settlement Receipt ------------------------ MERCHANT NAME MERCHANT ADDRESS 1 MERCHANT ADDRESS 2 TERMINAL ID xxxxxxxx Terminal ID of terminal SEQUENCE NO 999999 STAN PRE SETTLEMENT AS AT DD/MM/YY HH:MM 999999 PRE SETTLEMENT SUMMARY CREDIT CARD Bank totals for credit and Debit Purch $$$$$$$.cc $$$$$$$.cc... - Page 20 Settlement Receipt ------------------------ MERCHANT NAME MERCHANT ADDRESS 1 MERCHANT ADDRESS 2 TERMINAL ID xxxxxxxx Terminal ID of terminal SEQUENCE NO 999999 STAN PRE SETTLEMENT AS AT DD/MM/YY HH:MM 999999 PRE SETTLEMENT SUMMARY CREDIT CARD Purch $$$$$$$.cc $$$$$$$.cc $$$$$$$.cc DEBIT CARD (chq/sav) Purch $$$$$$$.cc $$$$$$$.cc...
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Page 21: Receipt Layouts
Shift Totals Receipt ------------------------ MERCHANT NAME MERCHANT ADDRESS 1 MERCHANT ADDRESS 2 SHIFT TOTALS DD/MM/YY HH:MM 999999 TERMINAL ID ttttttttttt SHIFT TOTAL SUMMARY PURCHASE nnn $$$$$$$.cc Totals calculated by terminal CASH OUT nnn $$$$$$$.cc TIPS $$$$$$$.cc REFUND $$$$$$$.cc $$$$$$$.cc OFFLINE $$$$$$$.cc ------------------------ Receipt Layouts... - Page 22 Debit Card Receipt --------------------------- MERCHANT NAME MERCHANT ADDRESS 1 MERCHANT ADDRESS 2 CUSTOMER COPY TERMINAL ID tttttttt CARD cccccc…ccc Card number ACCT TYPE YYYYYYY Where YYYYYY is either Credit or Debit tttttttt AUD $$$$$$.cc tttttttt - Purchase, Refund / $$$$$$.cc - Transaction amount Cccccccc AUD $$$$$$.cc Cash out (only appears if a cash out amount is present)
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Page 23: Trouble Shooting
Check the power to the PINpad. The PINpad should be showing something on its display screen. Check the PINpad is connected to the COM port on the PC Check that the PC-EFTPOS Client Settings is configured to use the correct COM port, usually COM1. -
Page 24: Communication Problems
Communication Problems The most common reason for a P66 modem line to fail is that it is not communicating to the PC. All parameters can be altered manually but if any are wrong it’s advised to re-run the installation wizard and answer the questions correctly. -
Page 25: Who To Contact For Help
Visa MasterCard 1800 999205 Amex & JCB 1300 363 614 Diners 1800 331 112 For assistance with Argent: Telstra Argent Help Desk 1300 137 100 option 4 PC-EFTPOS (02) 9998 9800 Monday to Friday 9am to 5pm Email: support@pceftpos.com.au Web: www.pceftpos.com.au...