Page 1 RS/6000 Enterprise Server Model F80 Eserver pSeries 620 Models 6F0 and 6F1 Service Guide SA38-0568-03...
Page 2 Fourth Edition (April 2002) Before using this information and the product it supports, read the information in “Safety Notices” on page xi, Appendix A, “Environmental Notices,” on page 389, and on page 0. A reader’s comment form is provided at the back of this publication. If the form has been removed, address comments to Information Development, Department H6DS-905-6C006, 11501 Burnet Road, Austin, Texas 78758-3493.
Page 3: Table Of Contents
Contents Safety Notices . . xi Electrical Safety . xii Laser Safety Information . . xii Laser Compliance . . xii Data Integrity and Verification . . xv About This Book . . xvii ISO 9000 . . xvii Online Publications . .
Page 4 One-Way Processor Memory Placement Rules . . 16 Riser Card Memory Placement Rules . . 17 Logical and Physical Locations . 17 Physical Location Codes . 17 Location Code Format . . 17 Multiple FRU Callout Instructions . . 18 AIX Location Codes .
Page 5 Step 2010-3 . . 78 Step 2010-4 . . 78 Step 2010-5 . . 78 Step 2010-6 . . 78 Step 2010-7 . . 78 Step 2010-8 . . 79 Step 2010-9 . . 79 Step 2010-10 . . 79 Step 2010-11 .
Page 6 Service Processor Menus . . 254 Accessing the Service Processor Menus Locally . . 254 Accessing the Service Processor Menus Remotely . 254 Saving and Restoring Service Processor Settings . . 254 Menu Inactivity . . 255 General User Menu . .
Page 7 Pre-Standby Phase . . 294 Standby Phase . . 294 Bring-Up Phase . . 295 Run-Time Phase . . 296 Chapter 8. Using System Management Services . . 297 Password Utilities . 298 Display Error Log . 299 Remote Initial Program Load Setup .
Page 8 Replacing a Non-Hot-Pluggable PCI Adapter . 333 Replacing a Hot-Pluggable PCI Adapter . . 334 PCI Hot-Plug Manager Access . . 336 Accessing Hot-Plug Management Functions . . 336 PCI Hot-Plug Manager Menu . . 337 Fans and Fan Fillers .
Page 9 Second Six-Position SCSI Disk Drive Bay Cabling . . 368 Two Six-Position SCSI RAID Bays Connected to a Single RAID Adapter . . 368 One Six-Position SCSI RAID Bay and One Six-Position SSA Bay . 369 Two Six-Position SSA Bays Connected to the Same SSA Loop . .
Page 10 Prevention Strategy . . 408 Modem Configuration Sample Files . 409 Sample File modem_m0.cfg . . 409 Sample File modem_m1.cfg . . 411 Sample File modem_z.cfg . . 413 Sample File modem_z0.cfg . . 415 Sample File modem_f.cfg . . 417 Sample File modem_f0.cfg .
Page 11: Safety Notices
Safety Notices A danger notice indicates the presence of a hazard that has the potential of causing death or serious personal injury. Danger notices appear on the following pages: v xii v 53 v 309 v 339 A caution notice indicates the presence of a hazard that has the potential of causing moderate or minor personal injury.
Page 12: Electrical Safety
Electrical Safety Observe the following safety instructions any time you are connecting or disconnecting devices attached to the server. DANGER An electrical outlet that is not correctly wired could place hazardous voltage on metal parts of the system or the devices that attach to the system. It is the responsibility of the customer to ensure that the outlet is correctly wired and grounded to prevent an electrical shock.
Page 13 CAUTION: All IBM laser modules are designed so that there is never any human access to laser radiation above a class 1 level during normal operation, user maintenance, or prescribed service conditions. Data processing environments can contain equipment transmitting on system links with laser modules that operate at greater than class 1 power levels.
Page 14 Service Guide...
Page 15: Data Integrity And Verification
Data Integrity and Verification IBM computer systems contain mechanisms designed to reduce the possibility of undetected data corruption or loss. This risk, however, cannot be eliminated. Users who experience unplanned outages, system failures, power fluctuations or outages, or component failures must verify the accuracy of operations performed and data saved or transmitted by the system at or near the time of the outage or failure.
Page 16 Service Guide...
Page 17: About This Book
This book provides maintenance information that is specific to the Enterprise Server Model F80 and Eserver pSeries 620 Models 6F0 and 6F1, as well as to adapters and attached devices that do not have their own service information. In this book, the Enterprise Server Model F80 and Eserver pSeries 620 Models 6F0 and 6F1 are hereafter referred to as the ″system″...
Page 18 v The Site and Hardware Planning Information, order number SA38-0508, contains information to help you plan your installation. v SSA Adapters User’s Guide and Maintenance Information, order number SA33-3272, is intended to help users and service representatives work with and diagnose problems with SSA adapters and devices.
Page 19: Chapter 1. Reference Information
Chapter 1. Reference Information This chapter provides an overview of the system, including a logical description and a physical overview of the system. Additional details pertaining to the system are also provided. These include: v Memory overview and placement rules v General description of the operator panel v System location rules and descriptions v Powering on and off the system...
Page 20: Overview
Overview This system is a high-performance entry server in a deskside system unit. It provides 64-bit symmetric multiprocessing (SMP) with true multithreaded application support in a double-wide deskside box. Service Guide...
Page 21: Bus Architecture
One-Way Processor” on page 6 and “Data Flow with Two- to Six-Way Processor” on page 7. Microprocessor The Models F80 and 6F1 can have one to six processors, of either of two processor types, in various configurations: v Minimum configuration is one 450 MHz processor, which has 2 MB of L2 cache.
Page 22: Memory
v Minimum configuration is either one 600 MHz processor, which has 2 MB of L2 cache, or one 750 MHz processor, which has 8 MB of L2 cache. v Two or four 600 MHz processors, each with 4 MB of L2 cache. v Two or four 750 MHz processors, each with 8 MB of L2 cache.
Page 23: Operator Panel
Operator Panel v 32-character LED diagnostics display v Power and Reset buttons Input/Output Ports v 25-pin parallel v 9-pin serial (4) v Keyboard v Mouse v Ultra 2 SCSI LVD v 10/100BaseT Ethernet Security Features v Power-on password v Privileged-access password v Unattended start mode Chapter 1.
Page 24: Data Flow With One-Way Processor
Data Flow with One-Way Processor System Board Processor Card (1 way only) Processor Card (1 way only) Memory Memory Controller Controller Bus 0 SMI BUS 0, 1 SMI BUS 2, 3 Memory Card Memory Card (1 only is optional) (1 only is optional) 256 MB - 16 GB PCI Host Bridge 64-bit...
Page 25: Data Flow With Two- To Six-Way Processor
Data Flow with Two- to Six-Way Processor System Board 2-Way System 6-Way System Memory Memory Bus 0 Controller Controller Bus 1 SMI BUS 0, 1 4-Way System Memory Cards Memory Cards SMI BUS 2, 3 (1 or 2) (1 or 2) 256 MB - 32 GB PCI Host Bridge 64-bit...
Page 26: Power Flow
Power Flow The following diagram shows the right side of the system with the cover removed. 110 V ac/220 V ac power into system Power 1 to DASD bay 1 (DB1) board assembly 110 V ac/220 V ac power into power Power 1 to DASD bay 2 (DB2) supply V1 2.5 V dc out of power supply V1 into...
Page 27: Powering Off And Powering On The System
Powering Off and Powering On the System This section provides procedures for powering off and powering on the system. Powering Off the System If the system is operating under AIX, type the shutdown command to power off the system. If you cannot use this method, you can power off the system by using the following operator-panel power button procedure: Attention: Using the operator-panel power button to power off the system might...
Page 28: Console Strategy
Console Strategy The firmware starts a console-selection sequence at system boot time if any of the following is true: v A console has not yet been selected. v A previous console selection sequence timed out. v A change in the system configuration affects the console (keyboard installed/removed, mouse installed/removed, graphics adapter installed/removed or moved to another PCI slot).
Page 29: Post Keys
The POST screen displays the following words: Memory Memory test Keyboard Initialize the keyboard and mouse. The window for pressing a key to access the System Management Services, or to initiate a service mode boot, is now open. See “POST Keys” for more information. Network Self-test on network adapters SCSI...
Page 30 6 Key The numeric 6 key works like the numeric 5 key, except that firmware uses the customized service mode bootlist that was set up using the AIX service aids. 8 Key To enter the open firmware command line, press the numeric 8 key after the word keyboard displays and before the last word (speaker) displays during startup.
Page 31: System Unit Locations
System Unit Locations Front View Media Bay (Optional Drive): Bay D17 - 5 & Two-Position SCSI Disk Drive Bay: Bay This position is for installing an optional D14 (top), Bay D13 (bottom). Bays for media device. the installation of two SCSI disk drives. CD-ROM Drive: Bay D16 7 &...
Page 32: Rear View
Rear View 64-bit 5V Slots at 33MHz 64-bit 3.3V Slots at 66MHz 64-bit 5V Slots at 33MHz 64-bit 3.3V Slots at 66MHz 1 & Expansion Slots: For adding PCI Keyboard Port: For keyboard adapters. connection. Expansion Slot C12 Expansion Slot C3 Test Port: For testing during Mouse Port: For mouse connection.
Page 33: System Board
System Board 1 & Expansion Slots: For adding PCI 9-Pin Serial Ports: For a TTY terminal, adapters. modem, or other serial devices. Expansion Slot C12 Expansion Slot C3 Test Port: For manufacturing use only. Mouse Port Parallel Port Keyboard Port SCSI Port 14 &...
Page 34: Operator Panel
Operator Panel The following diagram shows the locations of the operator panel display and the operator panel pushbuttons. Power-On Button Speaker Power-On LED (Green) Serial Number Plate System Attention LED (Yellow) Reset Icon SCSI Activity LED (Green) Reset Button LAN Activity LED (Green) Service Processor Reset Button Operator Panel Display Note: The service processor reset button must be activated very carefully.
Page 35: Riser Card Memory Placement Rules
v When you are installing a memory riser card: – Memory DIMMs must be moved from the one-way processor card to the memory riser card. – The memory riser card must then have a minimum of 1 quad (four DIMMs). Riser Card Memory Placement Rules The rules for memory riser cards are as follows: v Memory quads must contain DIMMs of equal memory size.
Page 36: Multiple Fru Callout Instructions
The period (.) identifies sublocations (DIMMs on a memory riser card, SCSI addresses, cables). The following are examples: v P1-M1.4 identifies DIMM 4 on memory riser card 1 plugged into planar P1. v P1-C1.1 identifies processor 1 on processor card 1 plugged into planar P1. v P2-Z1-A3.1 identifies a SCSI device with SCSI address of LUN 1 at SCSI ID 3 attached to SCSI bus 1 from planar 2.
Page 37: Aix Location Codes
AIX Location Codes The basic formats of the AIX location codes are as follows: v For non-SCSI devices/drives: – AB-CD-EF-GH v For SCSI devices/drives: – AB-CD-EF-G,H For planars, cards, and non-SCSI devices, the location code is defined as follows: AB-CD-EF-GH | | | | | | | Device/FRU/Port ID | | Connector ID...
Page 38 For SCSI devices, the location code is defined as follows: AB-CD-EF-G,H | | | | | | | | | Logical Unit address of the SCSI Device | | | Control Unit Address of the SCSI Device | | Connector ID | devfunc Number, Adapter Number or Physical Location Bus Type or PCI Parent Bus AB-CD-EF are the same as non-SCSI devices.
Page 39: Aix And Physical Location Code Reference Tables
AIX and Physical Location Code Reference Tables The following diagrams identify the physical locations in the system. These locations correspond to the tables on “System Location Codes” on page 25, which contain location codes that are used to identify functional units in the system. The following diagram shows the right side of the system with the cover removed.
Page 40: System Board Locations
System Board Locations Physical Slot Location Location Name Codes Codes 31-08 P1-I 12 34-08 P1-I 11 37-08 P1-I 10 3A-08 P1-I 9 27-08 P1-I 8 2A-08 P1-I 7 2D-08 P1-I 6 14-08 P1-I 5 17-08 P1-I 4 1A-08 P1-I 3 Debug 01-R1 P1-R1...
Page 41: Memory Riser Card And Memory Dimm Locations
Memory Riser Card and Memory DIMM Locations (15) A (16) A (13) B (14) B (12) C (11) C (10) D (9) D (7) D (8) D (6) C (5) C (3) B (4) B (2) A (1) A Location Code Memory DIMMs P1-M1.n Memory DIMMs on riser card 1 (n denotes DIMM number)
Page 42: One-Way Processor Card Memory Dimm Locations
One-Way Processor Card Memory DIMM Locations (8) A (7) B (6) C (5) D (4) D (3) C (2) B (1) A Location Code Memory DIMMs P1-C1-Mn Memory DIMMs on processor card (n denotes DIMM number) P1-C1-M1 x2 Memory pair A (DIMMs 1 and 8) P1-C1-M2 x2 Memory pair B (DIMMs 2 and 7) P1-C1-M3 x2...
Page 43: System Location Codes
System Location Codes If a returned value is not listed in this table, see ″Physical Location Code Standard Prefixes″ under ″Diagnostic Numbers and Codes″ in RS/6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems. FRU Name Slot Location Physical Logical Name Code...
Page 44 FRU Name Slot Location Physical Logical Name Code Location Connection Connection Code PCI Slot 3 P1/I3 10-5A J10, 64 BIT PCI to PCI See Note 1 Bridge 1 on page 30. PCI Slot 3 Device P1-I3 1A-08 to J10, 64 BIT PCI to PCI 1A-0F or See Note 1...
Page 45 FRU Name Slot Location Physical Logical Name Code Location Connection Connection Code PCI Slot 7 Device P1-I7 2A-08 to J14, 64 BIT PCI to PCI 2A-0F or See Note 1 Bridge 2 2B-xx or on page 30. 2C-xx PCI Slot 8 P1/I8 20-5E J14, 64 BIT...
Page 46 FRU Name Slot Location Physical Logical Name Code Location Connection Connection Code PCI Slot 12 Device P1-I12 31-08 to J19, 64 BIT PCI to PCI 31-0F or See Note 1 Bridge 3 32-xx or on page 30. 33-xx Diskette Controller P1/D1 01-D1 Diskette Drive...
Page 47 FRU Name Slot Location Physical Logical Name Code Location Connection Connection Code DASD 6-Pack 1, Drive 1 B1.1 SCSI: xx-xx-00-8,0 SSA: See Note 4 on page 30. DASD 6-Pack 1, Drive 2 B1.2 SCSI: xx-xx-00-9,0 SSA: See Note 4 on page 30.
Page 48: Specifications
FRU Name Slot Location Physical Logical Name Code Location Connection Connection Code DASD 6-Pack 2, Drive 3 B2.3 SCSI: xx-xx-00- 10,0 SSA: See Note 4. DASD 6-Pack 2, Drive 4 B2.4 SCSI: xx-xx-00- 11,0 SSA: See Note 4. DASD 6-Pack 2, Drive 5 B2.5 SCSI: xx-xx-00-...
Page 49: Weight
v Depth - 728 mm (28.7 inches) Weight 70 kg (155 lb) Minimum to 95 kg (209 lb) Maximum Operating Environment Temperature - 10° to 38°C (50° to 100°F) Humidity - 8% to 80% noncondensing Wet Bulb - 23° C (73° F) operating and nonoperating Maximum Altitude - 2135 m (7000 feet) Operating Voltage 100 to 125 V ac 50 to 60 Hz:...
Page 50: Acoustics
Install the system so that it can be moved to an area providing 457 mm (18 in.) on the front and 457 mm (18 in.) on the left side. If you are planning to install a Models F80, 6F0, or 6F1 system in an RS/6000 SP system environment, refer to RS/6000 SP Planning Volume 1, Hardware and Physical Environment, order number GA22-7280, for server-planning information.
Page 51: Service Inspection Guide
Service Inspection Guide Perform a service inspection on the server when: v The server is inspected for a maintenance agreement. v Service is requested and service has not recently been performed. v An alterations and attachments review is performed. v Changes have been made to the equipment that may affect the safe operation of the equipment.
Page 52 Service Guide...
Page 53: Chapter 2. Diagnostics Overview
RS/6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems, are the basis of the diagnostic procedures for Models F80, 6F0, and 6F1 systems. In particular, the following sections in this book are important for the trained service representative to understand and use when isolating a failure on the system: v Chapter 4, “Checkpoints,”...
Page 54: Checkpoints
The Power MAP deals with isolation of components to diagnose a power problem. The nature of power problems can be related to powering on and down the system, or power failures that can occur after power is turned on. The Minimum Configuration MAP is used to locate defective components not found by normal diagnostics or error-isolation methods.
Page 55: Fru Isolation
Note: Certain checkpoints may remain in the display for long periods of time. A spinning cursor is visible in the upper-right corner of the display during these periods to indicate that system activity is continuing. Error Codes If a fault is detected, an 8-digit error code is displayed in the operator panel display.
Page 56: Using The Service Processor And Electronic Service Agent Features
Using the Service Processor and Electronic Service Agent Features The service processor and Electronic Service Agent features protect users against unnecessary system downtime by advising support personnel (both internal and external) of any unexpected changes in the system environment. In combination, the two features provide a flexible solution to automated system maintenance.
Page 57: Electronic Service Agent
Unlike the Electronic Service Agent, the service processor cannot be configured in a client/server environment where one system can be used to manage all dial-out functions for a set of systems. Prior to installing the Electronic Service Agent feature, ensure that you have the latest level of system firmware.
Page 58 Service Guide...
Page 59: Chapter 3. Maintenance Analysis Procedures (Maps)
Chapter 3. Maintenance Analysis Procedures (MAPs) This chapter contains maintenance analysis procedures (MAPs) for the Models F80, 6F0, and 6F1 systems. Entry MAP Use the following table to determine your starting point. When possible, run online diagnostics in service mode. Online diagnostics perform additional functions, compared to standalone diagnostics.
Page 60: Quick Entry Map
Symptom Starting Point The system stops and a 3-digit number is Record SRN 101-xxx, where xxx is the 3-digit displayed in the operator panel display. number displayed in the operator panel display, then go to the Fast Path MAP in the RS/6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems.
Page 61 Symptom Action Service Actions You have parts to exchange or a corrective 1. Go to Chapter 9, “Removal and action to perform. Replacement Procedures,” on page 309. 2. Go to ″MAP 410: Repair Checkout″ in RS/6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems.
Page 62 Symptom Action The system stops and a 4-digit checkpoint that If the number displayed begins with the characters ″8″, ″9″, ″A″, or ″B″, then go to does not begin with 0 or 2 displayed in the operator panel display or on the console. “Service Processor Checkpoints”...
Page 63 Symptom Action All display problems. v If using a graphics display: 1. Go to the problem determination procedures for the display. 2. If you do not find a problem, replace the display adapter. 3. If you do not find a problem, suspect the system board.
Page 64 Symptom Action All of the system POST indicators are displayed Go to “Boot Problems and Concerns” on page on the system console, the system pauses and 102. then restarts. The term POST indicators refers to the device mnemonics that appear during the power-on self-test (POST).
Page 65 Symptom Action The SMS configuration list or boot sequence A device may be set to use the same SCSI bus selection menu shows more SCSI devices ID as the control adapter. Note the ID being attached to a controller/adapter than are used by the controller/adapter (this can be actually attached.
Page 66: Map 1020: Problem Determination
In addition to the parameters in the table below, you can disconnect the modem to prevent incoming signals that could cause the Models F80, 6F0, or 6F1 to power on. Following are the service processor settings. The service processor menus are described in Chapter 7, “Using the Service Processor,”...
Page 67 Surveillance From the Service Processor Setup Menu, go to the Surveillance Setup Menu and disable surveillance. Unattended Start From the Service Processor System Power Control Menu, disable unattended start mode. Reboot Policy From the System Power Control Menu, go to the Reboot/Restart Policy Setup Menu and set: 1.
Page 68 Symptom Action The system login prompt is displayed. You may not have pressed the correct key, or you may not have pressed the key soon enough when you were to indicate a service mode IPL of the diagnostic programs. If this is the case, start over at the beginning of this Step.
Page 69 Symptom Action All other symptoms. If you were directed here from the Entry MAP, go to “MAP 1540: Minimum Configuration” on page 57. Otherwise, find the symptom in the “Entry MAP” on page 41. Chapter 3. Maintenance Analysis Procedures...
Page 70 Step 1020-2 There is a problem with the keyboard. Find the type of keyboard you are using in the following table; then follow the instructions given in the Action column. Keyboard Type Action Type 101 keyboard (U.S.). Identified by the size Record error code M0KBD001;...
Page 71: Map 1520: Power
MAP 1520: Power Note: This is not a start-of-call MAP. Use this Power MAP only if you have been directed here from a MAP step in RS/6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems. This procedure is used to locate power problems in system units. If a problem is detected, this procedure helps you isolate the problem to a failing FRU.
Page 72: Step 1520-2
1. The power LED on the operator panel is not flashing, the operator panel display is blank, and the power supply fans are not turning. Go to “Step 1520-2.” 2. The power LED on the operator panel is flashing, the operator panel display is blank and the power supply fans are turning.
Page 73: Step 1520-4
If the symptom did not change and all the FRUs have been exchanged, go to “Step 1520-4.” Replace the power supply that you removed. Go to ″MAP 410: Repair Checkout″ in RS/6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems. Step 1520-4 1.
Page 74: Step 1520-6
Reinstall the memory DIMMs on the processor card, one pair at a time, until the problem recurs. Replace the memory DIMM pair (one DIMM at a time) that was just installed. v If the memory riser card was just installed, remove all of the memory DIMMs from the memory riser card.
Page 75: Map 1540: Minimum Configuration
5. PCI adapters, lowest slot to highest slot Turn on the power after each part is installed or connected. If the system does not power on or the power LED on the operator panel does not stay on, the most recently installed or connected part is causing the failure.
Page 76 6. The service processor may have been set by the user to monitor server operations and to attempt recoveries. You can disable these actions while you diagnose and service the system. If you disable them, make notes of their current settings so that you can restore them easily.
Page 77 6. Record the slot numbers of the PCI adapters. Label and record the location of any cables attached to the adapters. Disconnect any cables attached to the adapters and remove all the adapters. 7. If the system has a one-way processor card with memory DIMMs installed, record the DIMM locations and remove all the memory DIMMs except the ones in slots 1 and 8 (pair A).
Page 78 Note: If the system stopped with a checkpoint or error code different from the one that directed you to this MAP, perform the action indicated by the new checkpoint or error code. If the new checkpoint or error code has no action indicated or the action does not correct the problem, continue with this step.
Page 79 5. Wait for the operator panel to stabilize at a checkpoint. Note: Checkpoints E1F2 and E1F3 are stable as soon as they appear. Other checkpoints may take up to 3 minutes to ensure stability, depending on system configuration. Does the operator panel stabilize with code E1F2, E1F3, E1F7 or 20EE000B? Go to “Step 1540-5.”...
Page 80 3. Connect the system unit power cable to the wall outlet and wait for OK on the operator panel display. 4. Turn on the power. 5. Wait for the operator panel to stabilize at a checkpoint. Note: Checkpoints E1F2 and E1F3 are stable as soon as they appear. Other checkpoints may take up to 3 minutes to ensure stability, depending on system configuration.
Page 81 If the symptom has changed, check for loose cards, cables, and obvious problems. If you do not find a problem, return to “Step 1540-1” on page 58, and follow the instructions for the new symptom. Go to ″MAP 410: Repair Checkout″ in RS/6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems.
Page 82 Go to “Step 1540-9.” Step 1540-9 1. Make sure the diagnostic CD-ROM is inserted into the CD-ROM drive. 2. Turn off the power and unplug the system unit power cable from the wall outlet. 3. Plug the internal SCSI cable into the SCSI connector on the system board. 4.
Page 83 7. Enter the appropriate password when you are prompted to do so. Is the ″Please define the System Console″ screen displayed? One of the FRUs remaining in the system unit is defective. In the following order, exchange the FRUs that have not been exchanged: 1.
Page 84 2. 2-pack assembly. Repeat this step until the defective FRU is identified or all the FRUs have been exchanged. If the symptom did not change and all the FRUs have been exchanged, call your service support person for assistance. If the symptom has changed, check for loose cards, cables, and obvious problems.
Page 85 Step 1540-13 The system is working correctly with this configuration. A 6-pack assembly may be defective. 1. Make sure the diagnostic CD-ROM is inserted into the CD-ROM drive. 2. Turn off the power and unplug the power cable from the wall outlet. 3.
Page 86 Is the ″Please define the System Console″ screen displayed? In the following order, exchange the FRUs that have not been exchanged. 1. Last disk drive installed 2. 6-pack assembly Repeat this step until the defective FRU is identified or all the FRUs have been exchanged.
Page 87 If the symptom has changed check for loose cards, cables, and obvious problems. If you do not find a problem, return to “Step 1540-1” on page 58 and follow the instructions for the new symptom. Go to “Step 1540-16.” Step 1540-16 The system is working correctly with this configuration.
Page 88 2. Install a FRU (adapter) and connect any cables and devices that were attached to Note: If the FRU you installed requires supplemental media, use the Process Supplemental Media task to load the supplemental media first. 3. Connect the system unit power cable to the wall outlet and wait for OK on the operator panel display 4.
Page 89 If the symptom changed, check for loose cards and obvious problems. If you do not find a problem, return to “Step 1540-1” on page 58 and follow the instructions for the new symptom. The last device or cable that you disconnected is defective. Exchange the defective device or cable.
Page 90 Go to ″MAP 410: Repair Checkout″ in RS/6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems. If the symptom did not change and all the FRUs have been exchanged, call your service support person for assistance. Step 1540-21 Does the system have adapters or devices that require supplemental media? Go to “Step 1540-22.”...
Page 91 If the symptom did not change and all the FRUs have been exchanged, call your service support person for assistance. If the symptom has changed, check for loose cards, cables, and obvious problems. If you do not find a problem, return to “Step 1540-1” on page 58 and follow the instructions for the new symptom.
Page 92 Reinstall the original FRU, then go to “Step 1540-2” on page 58. Step 1540-27 The system is working correctly with this configuration. One of the FRUs (adapters) that you removed is probably defective, 1. Turn off the power and unplug the system unit power cable from the wall outlet. 2.
Page 93: Ssa Maintenance Analysis Procedures (Maps)
If all the devices and cables have been removed, then one of the FRUs remaining in the system unit is defective. To test each FRU, exchange the FRUs in the following order: 1. Adapter (last one installed) 2. System board (see note 3 on page 41) If the symptom did not change and all the FRUs have been exchanged, return to “Step 1540-2”...
Page 94 Slot LEDs and drive LEDs are visible when the front cover and the disk drive bay cover are removed. The following table defines the amber and green status LEDs. Service Guide...
Page 95: Map 2010: Ssa Hot-Swap Disk Drive-Start
Status LEDs Status Definition Green (Top) Flashing Drive activity Drive not spinning and no activity On Steady Drive spinning and no activity Slow Blink One link not active Amber (Bottom) On Steady Service action Concurrent maintenance Both links are bad Slow Blink Identify only Power good...
Page 96: Step 2010-3
If you do not get an SRN, the disk formatting may be incompatible with the system (the disk was most likely formatted on a different type of using system). 1) Format the pdisk. 2) Issue the system cfgmgr command. 3) Retry the Configuration Verification service aid. 3.
Page 97: Step 2010-8
Checkout″ in RS/6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems to verify the repair. Step 2010-8 Replace the backplane. Go to ″MAP 410: Repair Checkout″ in RS/6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems to verify the repair. Step 2010-9 Is there only one drive with no LEDs on? Go to step “Step 2010-10.”...
Page 98: Step 2010-13
Step 2010-13 Replace the following: 1. Backplane 2. Disk drive with the second LED flashing Go to ″MAP 410: Repair Checkout″ in RS/6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems to verify the repair. MAP 2323: SSA hot-swap disk drive Intermittent Link Verification This MAP helps you isolate FRUs that are causing an intermittent SSA link problem.
Page 99: Step 2323-3
If the SRN is 33xxx, the second device of the two is located at PAA+1. Note: If the SSA address (AA) in the SRN is higher than the highest SSA address that is displayed for the adapter port (P), that address is the address of the SSA adapter.
Page 100 SSA documentation is available online. To access the online books, visit the following Web site: http://xenon.ssd.hursley.ibm.com/extweb/docs Service Guide...
Page 101: Chapter 4. Checkpoints
Chapter 4. Checkpoints Checkpoints display on the operator panel as the system goes through powering on and the initial program load (IPL). This chapter explains the IPL flow of the system and provides a table that lists checkpoints that you might see in the operator panel. IPL Flow The IPL process starts when ac power is connected to the system.
Page 102 Phase # Checkpoints on Time in phase Major contributors to time in phase Operator Panel (minutes) Number of processors Number of adapters Amount of memory Checkpoints enable users and service personnel to know what the server is doing, with some detail, as it initializes. These checkpoints are not intended to be error indicators, but in some cases a server could hang at one of the checkpoints without displaying an 8-character error code.
Page 103: Service Processor Checkpoints
Service Processor Checkpoints Service processor checkpoints are in the range 8xxx to Bxxx. The message OK indicates successful service processor testing and initialization. Firmware checkpoints are listed in “Firmware Checkpoints” on page 91. Note: A spinning (or twirling) slash will be shown in the upper-right corner of the operator panel display while some checkpoints are being displayed.
Page 104 Table 1. Service Processor Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU 81FE Load service processor operating See note 1 on page 90 system 81FF Start service processor operating See note 1 on page 90 system 9000 Primary service processor task See note 1 on page 90 initializing 9009...
Page 105 Table 1. Service Processor Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU 9084 End I2C VPD data collection See note 1 on page 90 90FD Waiting for IBIST to complete See note 1 on page 90 9101 Create CEC box See note 1 on page 90 9102 Open load source...
Page 106 Table 1. Service Processor Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU 91FF Control being handed to system See note 2 on page 90 processor from service processor 9380 Built-in-self-test (BIST) See note 2 on page 90 94B0 Wire test faulty driver status See note 2 on page 90 refcode 94B1...
Page 107 Table 1. Service Processor Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU B0F5 Delayed power-off sequence has See note 1 on page 90 begun executing B0FA Delayed power-off acknowledged See note 1 on page 90 B0FF Power-off requested program See note 1 on page 90 executing Chapter 4.
Page 108 Notes: 1. If the system fails to progress after this checkpoint is put in the display, do the following: a. Activate the service processor pinhole reset switch on the system’s operator panel. b. If the hang repeats, check with service support to see if there is a firmware update that fixes the problem.
Page 109: Firmware Checkpoints
Firmware Checkpoints Firmware uses checkpoints (progress codes) in the range of Exxx to EFFF. These checkpoints occur during system startup and can be useful in diagnosing certain problems. Service processor checkpoints are listed in “Service Processor Checkpoints” on page 85. Attention: If you replace FRUs or perform an action and the problem is still not corrected, go to “MAP 1540: Minimum Configuration”...
Page 110 Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E105 Transfer control to operating system See “Boot Problems and Concerns” (normal boot). on page 102. E10A Load RTAS device tree See the note on page 84. E10B Set RTAS device properties See the note on page 84.
Page 111 Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E15B Transferring control to operating See “Boot Problems and Concerns” system (service mode boot) on page 102. E15C Probe primary 64-bit PCI bus See the note on page 91. E15D Create host PCI controller node See the note on page 91.
Page 112 Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E17B Processor clock speed check System board. measurement See the note on page 84. E180 Service processor command setup See the note on page 84. E183 Service processor post See the note on page 84.
Page 113 Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E1D0 Create PCI SCSI node Perform Repair actions from checkpoint E156. E1D3 Create SCSI block device node Perform Repair actions from (SD) checkpoint E156. E1D4 Create SCSI byte device node (ST) Perform Repair actions from checkpoint E156.
Page 114 Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E1F2 Power-on password prompt. Prompt should be visible on the system console. If a console is attached but nothing is displayed on it, go to the “Entry MAP” on page 41 with the symptom ″All display problems.″...
Page 115 Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E1F7 No boot image located Follow the repair actions listed for error code 20EE000B. E1FB Scan SCSI bus for attached If a location code is available, devices follow the repair actions listed for error code 21A000XX.
Page 116 Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E440 Validate NVRAM, initialize partitions 1. Verify that the system firmware as needed levels are at the current release levels, update as necessary. 2. Replace system board (location: P1) if problem persists. See the note on page 84.
Page 117 Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E51y (E511 - E5FF) Configure remote I/O subsystem The E51y (E511 to E5FF) codes Where y is not equal components are reserved for activities relating to to 0. configuration or testing of the I/O subsystem, or remote I/O subsystem.
Page 118 Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E604 SSA PCI adapter BIST and If a location code is associated with subsequent POSTs have completed the checkpoint, replace the adapter successfully. identified by the location code. See “Determining Location Code”...
Page 119 Table 2. Firmware Checkpoints (continued) Checkpoint Description Action/ Possible Failing FRU E709 Create VPD via SPCN. Replace the system planar, Location: P1. See the note on page E70A Create service processor VPD. Replace the system planar, Location: P1. See the note on page E8xx RTAS initialization problem.
Page 120: Boot Problems And Concerns
Boot Problems and Concerns Depending on the boot device, a checkpoint may be displayed on the operator panel for an extended period of time while the boot image is retrieved from the device. This is particularly true for tape and network boot attempts. If booting from CD-ROM or tape, watch for activity on the drive’s LED indicator.
Page 121: Step 3
Step 3 Try to boot and run standalone diagnostics against the system, particularly against the intended boot device. If diagnostics boot successfully: 1. Go to the Task Selection Menu and select Display Configuration and Resource List. If the intended boot device is not listed, go to ″MAP 0290: Missing Resource Problem Resolution″...
Page 122: Step 5
Step 5 The CD-ROM drive, SCSI cable, SCSI adapter, graphics adapter, or the system board is most likely defective. A TTY terminal attached to the serial port also can be used to determine if the graphics adapter is causing the problem. This determination is done by removing the graphics adapter, attaching a TTY to the serial port, and retrying standalone diagnostics.
Page 123: Chapter 5. Error Code To Fru Index
Chapter 5. Error Code to FRU Index Attention: Start your activity in this chapter by going to “Checkpoint and Error Code Index” on page 106. In this table, you may be asked to perform additional procedures before looking up the actions for a 4-character checkpoint or 8-character error code. The Error Code to FRU Index lists fault symptoms and possible causes.
Page 124: Checkpoint And Error Code Index
v If the system will boot into the system management services (SMS) menus, the SMS error log will contain the location code associated with the error code. See “Display Error Log” on page 299. v If the system halted when the error occurred, the error code and location can be found in the LCD progress indicator log, which can be accessed using the service processor menus.
Page 125: Performing Slow Boot
Table 3. Checkpoint and Error Code Index (continued) Checkpoint or Error What You Should Do Code Mxxx xxxx Problem Determination-Generated Error Codes Go to “Problem Determination-Generated Error Codes” on page 248, and follow the instructions in the More General Error Code table. Performing Slow Boot On this system, the error code displayed in the operator panel may not indicate the root cause of the problem.
Page 126: Memory-Related Error Codes
Memory-Related Error Codes You have been directed here because you have an 8-character error code that indicates a problem with system memory. This section will help you isolate to the failing FRU. v If the location code or the service action calls out one DIMM, do the following: 1.
Page 127: Operator Panel Error Codes
Operator Panel Error Codes Attention: If you replace FRUs or perform an action and the problem is still not corrected, go to “MAP 1540: Minimum Configuration” on page 57 unless otherwise indicated in the tables. If you replace FRUs or perform an action and the problem is corrected, go to ″MAP 410: Repair Checkout″...
Page 128: Spcn Error Codes
SPCN Error Codes Attention: If a power supply or fan is hot-swapped, wait five minutes, then recheck the AIX error log. If the system has to be shut down to replace a power supply or fan, reboot the system, wait five minutes after the AIX login prompt appears, then recheck the AIX error log.
Page 129 Table 5. SPCN Error Codes (continued) Error Code Description Action/ Possible Failing FRU 1011 1513 Power supply 1 1. Power supply, Location: V1 2. System board Location: P1 1011 1514 Power supply 1 1. Power supply, Location: V1 2. System board Location: P1 1011 1516 Power supply 1 missing...
Page 130 Table 5. SPCN Error Codes (continued) Error Code Description Action/ Possible Failing FRU 1011 1531 Power supply 3 1. Power supply 3 Location: V3 2. If the problem is not resolved, reinstall the original supply in location V3. Then replace power supply 1, location V1, with the new supply.
Page 131 Table 5. SPCN Error Codes (continued) Error Code Description Action/ Possible Failing FRU 1011 1B01 12V loading 1. Replace power supply V1 2. Use removed V1 to replace V2 3. Use removed V2 to replace V3 (if present) 4. System board, Location: P1 1011 1B02 5V loading 1.
Page 132 Table 5. SPCN Error Codes (continued) Error Code Description Action/ Possible Failing FRU 1011 2611 Regulator 1. Processor card Location: P1-C1 2. System board Location: P1 1011 2612 SPCN Problem System board, Location: P1 1011 2613 Power configuration fault 220V ac required 1011 3100 I2C controller fault System board, Location: P1...
Page 133 Table 5. SPCN Error Codes (continued) Error Code Description Action/ Possible Failing FRU 1011 7631 Missing fan 3 Fan 3, Location: F3 1011 7640 Fan 4 failure 1. Fan 4 Location: F4 2. System board Location: P1 1011 7641 Missing fan 4 Fan 4, Location: F4 1011 7650 Power supply 1 fan failure...
Page 134 Table 5. SPCN Error Codes (continued) Error Code Description Action/ Possible Failing FRU 1011 840B VPD +5 stuck low Ignore all location codes. Go to MAP 1540: Minimum Configuration. 1011 840C Memory DIMM misplugged Inspect system memory for proper installation of memory riser cards and DIMMs.
Page 135: Firmware Error Codes
Table 5. SPCN Error Codes (continued) Error Code Description Action/ Possible Failing FRU 1011 9116 SPCN communication failure with 1. Operator panel operator panel Location: L1 2. System board Location: P1 Firmware Error Codes Attention: If you replace FRUs or perform an action and the problem is still not corrected, go to “MAP 1540: Minimum Configuration”...
Page 136 Table 6. Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU 203w 0xyz Remote I/O (RIO) configuration Go to “MAP 1540: Minimum warning. Configuration” on page 57. This code indicates that an RIO configuration was detected that does not result in complete loops.
Page 137 Table 6. Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU 20A8 0001 Client IP address is already in use by Change IP address. other network device 20A8 0002 Cannot get gateway IP address Refer to Table 2 on page 91 using code E174.
Page 138 Table 6. Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU 20EE 0006 No recognized SCSI adapter present This warning occurs when the selected SMS function cannot locate any SCSI adapter supported by the function. If a supported SCSI adapter is installed: 1.
Page 139 Table 6. Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU 20EE 000C Pointer to the operating system not Values normally found in non-volatile found in non-volatile storage. storage that point to the location of an operating system were not found. This can happen for two reasons;...
Page 140 Table 6. Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU 20FB 0020 Invalid SPCN configuration table flag 1. Clear NVRAM and retry before SPCN table update 2. Check for system firmware update 3. Replace the system board. (See note 3 on page 41.) Location: P1 20FB 0021 Invalid SPCN configuration table flag...
Page 141 Table 6. Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU 20FC 0010 Failed to match RIO addressing with Replace the system board. (See note SPCN node entry address. 3 on page 41.) Location: P1 20FC 0020 Failed to retrieve power, package, 1.
Page 142 Table 6. Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU 2100 0002 Unsupported SCSI bus mode - high Before eplacing any system voltage differential components, refer to the notes in error code 21A0 0xxx. 1. Disconnect the SCSI cable from the SCSI controller the location code identifies and reboot the system.
Page 143 Table 6. Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU 2100 0004 Cannot determine SCSI bus mode Before eplacing any system components, refer to the notes in error code 21A0 0xxx. 1. Disconnect the SCSI cable from the SCSI controller the location code identifies and reboot the system.
Page 144 Table 6. Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU 21A0 0001 SCSI DASD - test unit ready failed - Notes: hardware error 1. Before replacing any system components: a. Ensure that the controller and each device on the SCSI bus is assigned a unique SCSI ID.
Page 145 Table 6. Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU 21E0 0002 SCSI tape - test unit ready failed - Before replacing any system sense data available components, refer to the notes in error code 21A0 0001. 1.
Page 146 Table 6. Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU 21EE 0002 Undetermined SCSI device type - Before replacing any system test unit ready failed - sense data components, refer to the notes in available error code 21A0 0001. 1.
Page 147 Table 6. Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU 21F2 0004 SCSI read/write optical - send Before replacing any system diagnostic failed - DevOfl cmd components, refer to the notes in error code 21A0 0001. Replace the SCSI device.
Page 148 Table 6. Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU 25A8 0xxx NVRAM problems Errors reported against NVRAM can be caused by low battery voltage and (more rarely) power outages that occur during normal system usage. With the exception of the 25A80000 error, these errors are warnings that the NVRAM data content had to be reestablished and do not require any...
Page 149 Table 6. Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU 25A8 0211 Setenv/$Setenv parameter error - Refer to Action under error code value contains a null character. 25A80xxx. 25A8 0998 NVRAMRC script evaluation error - Execution of a command line within command line execution error the nvram configuration variable “nvramrc”...
Page 150 Table 6. Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU 25Cy y001 Memory module is not supported. Replace unsupported DIMM. Note that memory DIMMs are installed in groups but you may only receive an error for a single memory DIMM. Verify that all memory DIMMs in the group containing the specified memory DIMM are of the same type...
Page 151 Table 6. Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU 25Cy y002 Memory module fails memory test. If one memory DIMM is called out: 1. Replace the memory DIMM. 2. Replace the memory group. 3. Replace the memory riser card. If more than one DIMM is called out, go to the service processor Memory Configuration/Deconfiguration Menu...
Page 152 Table 6. Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU 2602 0001 Invalid PCI adapter vendor ID 1. Move adapter to another slot (behind a different PCI bus). 2. Check for available firmware updates for adapter. Apply update if available.
Page 153 Table 6. Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU 2602 0007 Failed to allocate bus resources to 1. Move adapter to another slot PCI adapter (behind a different PCI bus). 2. Check for available firmware updates for adapter. Apply update if available.
Page 154 Table 6. Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU 2803 0001 RTC not updating - RTC initialization Errors reported against the real time required clock can be caused by low battery voltage and (more rarely) power outages that occur during normal system usage.
Page 155 Table 6. Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU 2B20 0022 Processor is deconfigured by the 1. Replace the processor card, system. Location: P1-C1 2. System board, Location: P1 2B2x xx31 Processor is failing POST Replace the processor card. Location: P1-C1 2B20 0031 Processor is failing POST or is...
Page 156: Service Processor Error Codes
Service Processor Error Codes Attention: Follow the procedure defined in the “Checkpoint and Error Code Index” on page 106. If you replace FRUs or perform an action and the problem is still not corrected, go to “MAP 1540: Minimum Configuration” on page 57 unless otherwise indicated in the tables.
Page 157 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4066 00A6 Scan interface basic assurance tests 1. Ensure that memory is properly detected no usable memory installed 2. If more than one DIMM is called out, go to the service processor Memory Configuration/Deconfiguration...
Page 158 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4066 0113 Scan interface basic assurance tests Memory DIMM Location: P1-M2.14 detected memory DIMM fault 4066 0114 Scan interface basic assurance tests Memory DIMM Location: P1-M2.4 detected memory DIMM fault 4066 011D Scan interface basic assurance tests...
Page 159 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4066 020E Scan interface basic assurance tests Memory Pair A, Location: P1-M1.1 x2 detected memory pair A fault 4066 0211 Scan interface basic assurance tests Memory DIMM Location: P1-M1.13 detected memory DIMM fault 4066 0212 Scan interface basic assurance tests...
Page 160 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4066 030D Scan interface basic assurance tests Memory DIMM Location: P1-C1-M1 detected memory DIMM fault 4066 0311 Scan interface basic assurance tests Memory DIMM Location: P1-C1-M7 detected memory DIMM fault 4066 0312 Scan interface basic assurance tests...
Page 161 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4067 00A1 6xx bus processor runtime 1. Check for AIX updates diagnostics detected system firmware 2. Check for system firmware fault updates 4067 00A2 6xx bus processor runtime Update system firmware diagnostics detected service processor firmware (PRD) fault...
Page 162 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4067 0100 6xx bus processor runtime Memory riser card Location: P1-M2 diagnostics detected memory riser card fault 4067 0101 6xx bus processor runtime Memory DIMM Location: P1-M2.15 diagnostics detected memory DIMM fault 4067 0102...
Page 163 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4067 012D 6xx bus processor runtime Memory DIMM Location: P1-M2.5 x4 diagnostics detected memory DIMM fault 4067 0131 6xx bus processor runtime Memory DIMM Location: P1-M2.9 diagnostics detected memory DIMM fault 4067 0132...
Page 164 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4067 0212 6xx bus processor runtime Memory DIMM Location: P1-M1.3 diagnostics detected memory DIMM fault 4067 0213 6xx bus processor runtime Memory DIMM Location: P1-M1.14 diagnostics detected memory DIMM fault 4067 0214 6xx bus processor runtime...
Page 165 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4067 0300 6xx bus processor runtime Processor card Location: P1-C1 diagnostics detected processor card fault 4067 0301 6xx bus processor runtime Memory DIMM Location: P1-C1-M8 diagnostics detected memory DIMM fault 4067 0302 6xx bus processor runtime...
Page 166 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4067 3281 6xx bus processor runtime 1. RIO port 0, Location: P1-C1 C1 diagnostics detected RIO port 0 fault 2. System board, Location: P1 4067 3284 6xx bus processor runtime Replace the system board.
Page 167 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4068 00A6 Other bus processor runtime 1. Ensure that memory is properly diagnostics detected no usable installed memory 2. If more than one DIMM is called out, go to the service processor Memory Configuration/Deconfiguration...
Page 168 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4068 010D Other bus processor runtime Memory DIMM Location: P1-M2.1 x4 diagnostics detected memory DIMM fault 4068 0111 Other bus processor runtime Memory DIMM Location: P1-M2.13 diagnostics detected memory DIMM fault 4068 0112...
Page 169 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4068 013D Other bus processor runtime Memory DIMM Location: P1-M2.7 x4 diagnostics detected memory DIMM fault 4068 01FF Other bus processor runtime Go to “MAP 1540: Minimum diagnostics detected memory failure Configuration”...
Page 170 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4068 0222 Other bus processor runtime Memory DIMM Location: P1-M1.5 diagnostics detected memory DIMM fault 4068 0223 Other bus processor runtime Memory DIMM Location: P1-M1.12 diagnostics detected memory DIMM fault 4068 0224 Other bus processor runtime...
Page 171 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4068 0312 Other bus processor runtime Memory DIMM Location: P1-C1-M2 diagnostics detected memory DIMM fault 4068 031D Other bus processor runtime Memory DIMM Location: P1-C1-M2 diagnostics detected memory DIMM fault 4068 0321 Other bus processor runtime...
Page 172 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4069 0009 Memory tests detected memory fault Go to “MAP 1540: Minimum Configuration” on page 57. 4069 00A0 Memory tests detected service Update system firmware processor firmware fault 4069 00A1 Memory tests detected system 1.
Page 173 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4069 0101 Memory tests detected memory Memory DIMM Location: P1-M2.15 DIMM fault 4069 0102 Memory tests detected memory Memory DIMM Location: P1-M2.1 DIMM fault 4069 0103 Memory tests detected memory Memory DIMM Location: P1-M2.16 DIMM fault...
Page 174 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4069 01FF Memory tests detected memory Go to “MAP 1540: Minimum failure on riser card 2 that cannot be Configuration” on page 57, and run automatically isolated. minimum configuration for further isolation.
Page 175 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4069 0233 Memory tests detected memory Memory DIMM Location: P1-M1.10 DIMM fault 4069 0234 Memory tests detected memory Memory DIMM Location: P1-M1.8 DIMM fault 4069 023D Memory tests detected memory Memory DIMM Location: P1-M1.7 x4 DIMM fault...
Page 176 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4069 3281 Memory tests detected RIO port 0 1. RIO port 0, Location: P1-C1 fault 2. System board, Location: P1 4069 3284 Memory tests detected PCI controller Replace the system board.
Page 177 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 406A 00B1 Self tests diagnostics detected bus System board, Location: P1 controller failure 406A 00B7 Self test detected insufficient This error code appears after the hardware resources to continue IPL initial testing by the service processor firmware on the processors and memory completed successfully, but...
Page 178 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 406A 0131 Self tests detected memory DIMM Memory DIMM Location: P1-M2.9 fault 406A 0132 Self tests detected memory DIMM Memory DIMM Location: P1-M2.7 fault 406A 0133 Self tests detected memory DIMM Memory DIMM Location: P1-M2.10 fault...
Page 179 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 406A 0223 Self tests detected memory DIMM Memory DIMM Location: P1-M1.12 fault 406A 0224 Self tests detected memory DIMM Memory DIMM Location: P1-M1.6 fault 406A 022D Self tests detected memory DIMM Memory DIMM Location: P1-M1.5 x4 fault...
Page 180 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 406A 0332 Self tests detected memory DIMM Memory DIMM Location: P1-C1-M4 fault 406A 033D Self tests detected memory DIMM Memory DIMM Location: P1-C1-M4 fault 406A 03FF Self tests detected memory failure on Go to “MAP 1540: Minimum processor card that cannot be...
Page 181 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 406B 00A6 Wire tests detected no usable 1. Ensure that memory is properly memory installed 2. If more than one DIMM is called out, go to the service processor Memory Configuration/Deconfiguration Menu to verify memory DIMMs...
Page 182 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 406B 0113 Wire tests detected memory DIMM Memory DIMM Location: P1-M2.14 fault 406B 0114 Wire tests detected memory DIMM Memory DIMM Location: P1-M2.4 fault 406B 011D Wire tests detected memory DIMM Memory DIMM Location: P1-M2.3 x4 fault...
Page 183 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 406B 020E Wire tests detected memory pair A Memory Pair A, Location: P1-M1.1 x2 fault 406B 0211 Wire tests detected memory DIMM Memory DIMM Location: P1-M1.13 fault 406B 0212 Wire tests detected memory DIMM...
Page 184 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 406B 030D Wire tests detected memory DIMM Memory DIMM Location: P1-C1-M1 fault 406B 0311 Wire tests detected memory DIMM Memory DIMM Location: P1-C1-M7 fault 406B 0312 Wire tests detected memory DIMM Memory DIMM Location: P1-C1-M2 fault...
Page 185 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 406C 00A1 IPL MOPs detected system firmware 1. Check for AIX updates fault 2. Check for system firmware updates 406C 00A2 IPL MOPs detected service Update system firmware processor firmware (PRD) fault 406C 00A3 IPL MOPs detected memory plugging...
Page 186 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 406C 0102 IPL MOPs detected memory DIMM Memory DIMM Location: P1-M2.1 fault 406C 0103 IPL MOPs detected memory DIMM Memory DIMM Location: P1-M2.16 fault 406C 0104 IPL MOPs detected memory DIMM Memory DIMM Location: P1-M2.2 fault...
Page 187 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 406C 0200 IPL MOPs detected memory riser Memory DIMM Location: P1-M1 card fault 406C 0201 IPL MOPs detected memory DIMM Memory DIMM Location: P1-M1.15 fault 406C 0202 IPL MOPs detected memory DIMM Memory DIMM Location: P1-M1.1 fault...
Page 188 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 406C 023D IPL MOPs detected memory DIMM Memory DIMM Location: P1-M1.7 x4 fault 406C 02FF IPL MOPs detected memory failure Go to “MAP 1540: Minimum on riser card 1 that cannot be Configuration”...
Page 189 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 406C 3101 IPL MOPs detected RIO port 0 fault 1. RIO port 0, Location: P1-C1 2. System board, Location: P1 406C 3281 IPL MOPs detected RIO port 0 fault 1.
Page 190 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 406D 00A7 Attention handler detected hardware Go to “MAP 1540: Minimum problem Configuration” on page 57. 406D 00B0 Attention handler detected bus System board, Location: P1 controller lock-unlock failure 406D 00B1 Attention handler diagnostics...
Page 191 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 406D 0124 Attention handler detected memory Memory DIMM Location: P1-M2.6 DIMM fault 406D 012D Attention handler detected memory Memory DIMM Location: P1-M2.5 x4 DIMM fault 406D 0131 Attention handler detected memory Memory DIMM Location: P1-M2.9 DIMM fault...
Page 192 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 406D 0221 Attention handler detected memory Memory DIMM Location: P1-M1.11 DIMM fault 406D 0222 Attention handler detected memory Memory DIMM Location: P1-M1.5 DIMM fault 406D 0223 Attention handler detected memory Memory DIMM Location: P1-M1.12 DIMM fault...
Page 193 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 406D 032D Attention handler detected memory Memory DIMM Location: P1-C1-M3 DIMM fault 406D 0331 Attention handler detected memory Memory DIMM Location: P1-C1-M5 DIMM fault 406D 0332 Attention handler detected memory Memory DIMM Location: P1-C1-M4 DIMM fault...
Page 194 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 406E 00A6 Scan control routines detected no 1. Ensure that memory is properly usable memory installed 2. If more than one DIMM is called out, go to the service processor Memory Configuration/Deconfiguration Menu to verify memory DIMMs...
Page 195 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 406E 0113 Scan control routines detected Memory DIMM Location: P1-M2.14 memory DIMM fault 406E 0114 Scan control routines detected Memory DIMM Location: P1-M2.4 memory DIMM fault 406E 011D Scan control routines detected Memory DIMM Location: P1-M2.3 x4...
Page 196 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 406E 020E Scan control routines detected Memory Pair A, Location: P1-M1.1 x2 memory pair A fault 406E 0211 Scan control routines detected Memory DIMM Location: P1-M1.13 memory DIMM fault 406E 0212 Scan control routines detected...
Page 197 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 406E 030D Scan control routines detected Memory DIMM Location: P1-C1-M1 memory DIMM fault 406E 0311 Scan control routines detected Memory DIMM Location: P1-C1-M7 memory DIMM fault 406E 0312 Scan control routines detected Memory DIMM Location: P1-C1-M2...
Page 198 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 406F 00A1 Error code generation/logging 1. Check for AIX updates detected system firmware fault 2. Check for system firmware updates 406F 00A2 Error code generation/logging Update system firmware detected service processor firmware (PRD) fault 406F 00A3...
Page 199 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 406F 0101 Error code generation/logging Memory DIMM Location: P1-M2.15 detected memory DIMM fault 406F 0102 Error code generation/logging Memory DIMM Location: P1-M2.1 detected memory DIMM fault 406F 0103 Error code generation/logging Memory DIMM Location: P1-M2.16...
Page 200 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 406F 01FF Error code generation/logging Go to “MAP 1540: Minimum detected memory failure on riser card Configuration” on page 57, and run 2 that cannot be automatically minimum configuration for further isolated.
Page 201 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 406F 0233 Error code generation/logging Memory DIMM Location: P1-M1.10 detected memory DIMM fault 406F 0234 Error code generation/logging Memory DIMM Location: P1-M1.8 detected memory DIMM fault 406F 023D Error code generation/logging Memory DIMM Location: P1-M1.7 x4...
Page 202 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 406F 3284 Error code generation/logging Replace the system board. Location: detected PCI controller PHB0 fault P1 (See note 3 on page 41.) 406F 3285 Error code generation/logging Replace the system board.
Page 203 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4506 25BF Memory system and scan interface Processor card, Location: P1-C1 basic assurance tests detected 6W 668 MHz processor fault 4506 25CB 1W processor card fault Replace the processor card, Location: P1-C1 4506 25EA...
Page 204 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4506 300D Memory system and scan interface Memory DIMM, Location: P1-M1.n or basic assurance tests detected P1-M2.n or P1-C1-Mn 512MB (stacked) DIMM fault 4506 300E Memory system and scan interface Memory DIMM, Location: P1-M1.n or basic assurance tests detected P1-M2.n or P1-C1-Mn...
Page 205 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4507 25B6 Memory system and 6xx bus Power supply, Location: V1 or V2 or processor runtime diagnostics detected 650W power supply fault 4507 25BB Memory system and 6xx bus 1W Processor card, Location: P1-C1 processor runtime diagnostics detected 1W 600 MHz processor...
Page 206 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4507 288D Memory system and 6xx bus 1. If more than one DIMM is called processor runtime diagnostics out, go to the service processor detected memory riser fault Memory Configuration/Deconfiguration Menu to verify memory DIMMs...
Page 207 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4508 244E Memory system and other bus Processor card, Location: P1-C1 processor runtime diagnostics detected 4W 4M 500 MHz processor fault 4508 244F Memory system and other bus Processor card, Location: P1-C1 processor runtime diagnostics detected 1W 2M 500 MHz processor...
Page 208 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4508 25CB 1W processor card fault Replace the processor card, Location: P1-C1 4508 25EA 4W processor card fault Replace the processor card, Location: P1-C1 4508 25EB 2W processor card fault Replace the processor card, Location: P1-C1...
Page 209 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4508 300D Memory system and other bus Memory DIMM, Location: P1-M1.n or processor runtime diagnostics P1-M2.n or P1-C1-Mn detected 512MB (stacked) DIMM fault 4508 300E Memory system and other bus Memory DIMM, Location: P1-M1.n or processor runtime diagnostics P1-M2.n or P1-C1-Mn...
Page 210 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4509 25BD Memory system and memory test Processor card, Location: P1-C1 detected 2W 600 MHz processor fault 4509 25BE Memory system and memory test Processor card, Location: P1-C1 detected 4W 600 MHz processor fault 4509 25BF...
Page 211 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4509 300D Memory system and memory test Memory DIMM, Location: P1-M1.n or detected 512MB (stacked) DIMM P1-M2.n or P1-C1-Mn fault 4509 300E Memory system and memory test Memory DIMM, Location: P1-M1.n or detected 512MB (unstacked) DIMM P1-M2.n or P1-C1-Mn...
Page 212 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 450A 25BE Memory system and self test Processor card, Location: P1-C1 detected 4W 600 MHz processor fault 450A 25BF Memory system and self test Processor card, Location: P1-C1 detected 6W 668 MHz processor fault 450A 25CB...
Page 213 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 450A 300E Memory system and self test Memory DIMM, Location: P1-M1.n or detected 512MB (unstacked) DIMM P1-M2.n or P1-C1-Mn fault 450A 301F Memory system and self test Memory DIMM, Location: P1-M1.n or detected 128MB DIMM fault P1-M2.n or P1-C1-Mn...
Page 214 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 450B 25BF Memory system and wire test Processor card, Location: P1-C1 detected 6W 668 MHz processor fault 450B 25CB 1W processor card fault Replace the processor card, Location: P1-C1 450B 25EA 4W processor card fault...
Page 215 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 450B 301F Memory system and wire test Memory DIMM, Location: P1-M1.n or detected 128MB DIMM fault P1-M2.n or P1-C1-Mn 450B 303A Memory system and wire test Memory DIMM, Location: P1-M1.n or detected 1GB DIMM fault P1-M2.n or P1-C1-Mn...
Page 216 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 450C 281F Memory system and IPL detected SSA 6-pack, Location: B1 or B2 SSA backplane fault 450C 282E Memory system and IPL detected 1. System board, Location: P1 system board fault 2.
Page 217 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 450D 248A Memory system and attention handler Operator panel, Location : L1 detected operator panel fault 450D 24A1 Memory system and attention handler Processor card, Location: P1-C1 detected 1W 2M 450 MHz processor fault 450D 24A2...
Page 218 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 450D 288D Memory system and attention handler 1. If more than one DIMM is called detected memory riser fault out, go to the service processor Memory Configuration/Deconfiguration Menu to verify memory DIMMs state.
Page 219 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 450E 24A1 Memory system and scan control Processor card, Location: P1-C1 routines detected 1W 2M 450 MHz processor fault 450E 24A2 Memory system and scan control Processor card, Location: P1-C1 routines detected 2W 450 MHz processor fault...
Page 220 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 450E 288D Memory system and scan control 1. If more than one DIMM is called routines detected memory riser fault out, go to the service processor Memory Configuration/Deconfiguration Menu to verify memory DIMMs...
Page 221 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 450F 24A1 Memory system and error code Processor card, Location: P1-C1 generation/logging detected 1W 2M 450 MHz processor fault 450F 24A2 Memory system and error code Processor card, Location: P1-C1 generation/logging detected 2W 450 MHz processor fault...
Page 222 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 450F 283F Memory system and error code SCSI 6-pack, Location: B1 or B2 generation/logging detected SCSI backplane fault 450F 288D Memory system and error code 1. If more than one DIMM is called generation/logging detected memory out, go to the service processor riser fault...
Page 223 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4606 244F I/O system and scan interface basic Processor card, Location: P1-C1 assurance tests detected 1W 2M 500 MHz processor fault 4606 248A I/O system and scan interface basic Operator panel, Location : L1 assurance tests detected operator panel fault...
Page 224 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4606 288D I/O system and scan interface basic Memory riser card, Location: P1-M1 assurance tests detected memory or P1-M2 riser fault 4606 2A00 I/O system and scan interface basic Processor card, Location: P1-C1 assurance tests detected 6W 4M 500 MHz processor fault...
Page 225 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4607 24A2 I/O system and 6xx bus processor Processor card, Location: P1-C1 runtime diagnostics detected 2W 450 MHz processor fault 4607 24A3 I/O system and 6xx bus processor Processor card, Location: P1-C1 runtime diagnostics detected 4W 450 MHz processor fault...
Page 226 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4607 300B I/O system and 6xx bus processor Memory DIMM, Location: P1-M1.n or runtime diagnostics detected 128MB P1-M2.n or P1-C1-Mn DIMM fault 4607 300C I/O system and 6xx bus processor Memory DIMM, Location: P1-M1.n or runtime diagnostics detected 256MB P1-M2.n or P1-C1-Mn...
Page 227 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4608 25B6 I/O system and other bus processor Power supply, Location: V1 or V2 or runtime diagnostics detected 650W power supply fault 4608 25BB I/O system and other bus processor Processor card, Location: P1-C1 runtime diagnostics detected 1W 600 MHz processor fault...
Page 228 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4608 300E I/O system and other bus processor Memory DIMM, Location: P1-M1.n or runtime diagnostics detected 512MB P1-M2.n or P1-C1-Mn (unstacked) DIMM fault 4608 301F I/O system and other bus processor Memory DIMM, Location: P1-M1.n or runtime diagnostics detected 128MB P1-M2.n or P1-C1-Mn...
Page 229 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4609 283F I/O system and memory test detected SCSI 6-pack, Location: B1 or B2 SCSI backplane fault 4609 288D I/O system and memory test detected Memory riser card, Location: P1-M1 memory riser fault or P1-M2 4609 2A00...
Page 230 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 460A 25BD I/O system and self test detected 2W Processor card, Location: P1-C1 600 MHz processor fault 460A 25BE I/O system and self test detected 4W Processor card, Location: P1-C1 600 MHz processor fault 460A 25BF...
Page 231 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 460B 24A1 I/O system and wire test detected 1W Processor card, Location: P1-C1 2M 450 MHz processor fault 460B 24A2 I/O system and wire test detected 2W Processor card, Location: P1-C1 450 MHz processor fault 460B 24A3...
Page 232 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 460B 303A I/O system and wire test detected Memory DIMM, Location: P1-M1.n or 1GB DIMM fault P1-M2.n or P1-C1-Mn 460C 244C I/O system and IPL detected 1W 2M Processor card, Location: P1-C1 400 MHz processor fault 460C 244D...
Page 233 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 460C 300A I/O system and IPL detected 32MB Memory DIMM, Location: P1-M1.n or DIMM fault P1-M2.n or P1-C1-Mn 460C 300B I/O system and IPL detected 128MB Memory DIMM, Location: P1-M1.n or DIMM fault P1-M2.n or P1-C1-Mn...
Page 234 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 460D 25BB I/O system and attention handler Processor card, Location: P1-C1 detected 1W 600 MHz processor fault 460D 25BD I/O system and attention handler Processor card, Location: P1-C1 detected 2W 600 MHz processor fault 460D 25BE...
Page 235 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 460E 244D I/O system and scan control routines Processor card, Location: P1-C1 detected 2W 4M 500 MHz processor fault 460E 244E I/O system and scan control routines Processor card, Location: P1-C1 detected 4W 4M 500 MHz processor fault...
Page 236 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 460E 288D I/O system and scan control routines Memory riser card, Location: P1-M1 detected memory riser fault or P1-M2 460E 2A00 I/O system and scan control routines Processor card, Location: P1-C1 detected 6W 4M 500 MHz processor fault...
Page 237 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 460F 24A4 I/O system and error code Processor card, Location: P1-C1 generation/logging detected 6W 500 MHz processor fault 460F 25B6 I/O system and error code Power supply Location: V1 or V2 or generation/logging detected 650W power supply fault 460F 25BB...
Page 238 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 460F 300D I/O system and error code Memory DIMM, Location: P1-M1.n or generation/logging detected 512MB P1-M2.n or P1-C1-Mn (stacked) DIMM fault 460F 300E I/O system and error code Memory DIMM, Location: P1-M1.n or generation/logging detected 512MB P1-M2.n or P1-C1-Mn...
Page 239 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4B26 25BD Processor system and scan interface Processor card, Location: P1-C1 basic assurance tests detected 2W 600 MHz processor fault 4B26 25BE Processor system and scan interface Processor card, Location: P1-C1 basic assurance tests detected 4W 600 MHz processor fault...
Page 240 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4B26 300D Processor system and scan interface Memory DIMM, Location: P1-M1.n or basic assurance tests detected P1-M2.n or P1-C1-Mn 512MB (stacked) DIMM fault 4B26 300E Processor system and scan interface Memory DIMM, Location: P1-M1.n or basic assurance tests detected P1-M2.n or P1-C1-Mn...
Page 241 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4B27 25B6 Processor system and 6xx bus Power supply Location: V1 or V2 or processor runtime diagnostics detected 650W power supply fault 4B27 25BB Processor system and 6xx bus Processor card, Location: P1-C1 processor runtime diagnostics detected 1W 600 MHz processor...
Page 242 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4B27 300A Processor system and 6xx bus Memory DIMM, Location: P1-M1.n or processor runtime diagnostics P1-M2.n or P1-C1-Mn detected 32MB DIMM fault 4B27 300B Processor system and 6xx bus Memory DIMM, Location: P1-M1.n or processor runtime diagnostics P1-M2.n or P1-C1-Mn...
Page 243 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4B28 24A2 Processor system and other bus Processor card, Location: P1-C1 processor runtime diagnostics detected 2W 450 MHz processor fault 4B28 24A3 Processor system and other bus Processor card, Location: P1-C1 processor runtime diagnostics detected 4W 450 MHz processor...
Page 244 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4B28 282E Processor system and other bus 1. System board, Location: P1 processor runtime diagnostics 2. Processor card, Location: P1-C1 detected system board fault 4B28 283F Processor system and other bus SCSI 6-pack, Location: B1 or B2 processor runtime diagnostics...
Page 245 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4B29 244F Processor system and memory test Processor card, Location: P1-C1 detected 1W 2M 500 MHz processor fault 4B29 248A Processor system and memory test Operator panel, Location : L1 detected operator panel fault 4B29 24A1 Processor system and memory test...
Page 246 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4B29 282E Processor system and memory test 1. System board, Location: P1 detected system board fault 2. Processor card, Location: P1-C1 4B29 283F Processor system and memory test SCSI 6-pack, Location: B1 or B2 detected SCSI backplane fault 4B29 288D...
Page 247 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4B2A 24A2 Processor system and self test Processor card, Location: P1-C1 detected 2W 450 MHz processor fault 4B2A 24A3 Processor system and self test Processor card, Location: P1-C1 detected 4W 450 MHz processor fault 4B2A 24A4...
Page 248 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4B2A 300A Processor system and self test Memory DIMM, Location: P1-M1.n or detected 32MB DIMM fault P1-M2.n or P1-C1-Mn 4B2A 300B Processor system and self test Memory DIMM, Location: P1-M1.n or detected 128MB DIMM fault P1-M2.n or P1-C1-Mn...
Page 249 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4B2B 25BB Processor system and wire test Processor card, Location: P1-C1 detected 1W 600 MHz processor fault 4B2B 25BD Processor system and wire test Processor card, Location: P1-C1 detected 2W 600 MHz processor fault 4B2B 25BE...
Page 250 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4B2B 300E Processor system and wire test Memory DIMM, Location: P1-M1.n or detected 512MB (unstacked) DIMM P1-M2.n or P1-C1-Mn fault 4B2B 301F Processor system and wire test Memory DIMM, Location: P1-M1.n or detected 128MB DIMM fault P1-M2.n or P1-C1-Mn...
Page 251 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4B2C 263D Processor system and IPL detected Memory filler card, Location: P1-M1 memory filler fault or P1-M2 4B2C 281F Processor system and IPL detected SSA 6-pack, Location: B1 or B2 SSA backplane fault 4B2C 282E Processor system and IPL detected...
Page 252 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4B2D 24A2 Processor system and attention Processor card, Location: P1-C1 handler detected 2W 450 MHz processor fault 4B2D 24A3 Processor system and attention Processor card, Location: P1-C1 handler detected 4W 450 MHz processor fault 4B2D 24A4...
Page 253 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4B2D 2A00 Processor system and attention Processor card, Location: P1-C1 handler detected 6W 4M 500 MHz processor fault 4B2D 300A Processor system and attention Memory DIMM, Location: P1-M1.n or handler detected 32MB DIMM fault P1-M2.n or P1-C1-Mn 4B2D 300B...
Page 254 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4B2E 25B6 Processor system and scan control Power supply Location: V1 or V2 or routines detected 650W power supply fault 4B2E 25BB Processor system and scan control Processor card, Location: P1-C1 routines detected 1W 600 MHz processor fault...
Page 255 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4B2E 300D Processor system and scan control Memory DIMM, Location: P1-M1.n or routines detected 512MB (stacked) P1-M2.n or P1-C1-Mn DIMM fault 4B2E 300E Processor system and scan control Memory DIMM, Location: P1-M1.n or routines detected 512MB (unstacked) P1-M2.n or P1-C1-Mn...
Page 256 Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4B2F 25BD Processor system and error code Processor card, Location: P1-C1 generation/logging detected 2W 600 MHz processor fault 4B2F 25BE Processor system and error code Processor card, Location: P1-C1 generation/logging detected 4W 600 MHz processor fault 4B2F 25BF...
Page 257: System Firmware Update Messages
Table 7. Service Processor Error Codes (continued) Error Code Description Action/ Possible Failing FRU 4B2F 300D Processor system and error code Memory DIMM, Location: P1-M1.n or generation/logging detected 512MB P1-M2.n or P1-C1-Mn (stacked) DIMM fault 4B2F 300E Processor system and error code Memory DIMM, Location: P1-M1.n or generation/logging detected 512MB P1-M2.n or P1-C1-Mn...
Page 258 Table 9. Common Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU B006 1404 Service processor firmware fault 1. Update system firmware 2. System board, Location: P1 B006 1405 Service processor firmware fault 1. Update system firmware 2. System board, Location: P1 B006 1406 Service processor program error 1.
Page 259 Table 9. Common Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU B10F 1681 Service processor firmware update Call service support invalid B10F 1682 Service processor firmware update Call service support invalid B10F 1683 Service processor firmware update Call service support invalid B1FD 0013...
Page 260 Table 9. Common Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU B1xx 4606 Firmware failure 1. Check for system firmware updates 2. Operator panel, Location: L1 3. Replace the system board, Location: P1 (See note 3 on page 41.) B1xx 4608 Service processor early termination...
Page 261 Table 9. Common Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU B1xx 4645 Non-processor VPD failure Ignore all location codes. Go to MAP 1540: Minimum Configuration. B1xx 4646 General VPD failure Ignore all location codes. Go to MAP 1540: Minimum Configuration.
Page 262 Table 9. Common Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU B1xx 4671 I/O cooling 1. Check ambient temperature 2. Check air supply to fans 3. Check fans for proper installation and operation 4. Check for unsupported cards (that may be too hot) 5.
Page 263 Table 9. Common Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU B1xx 4691 System firmware surveillance time 1. Check for system firmware out (System firmware to service updates processor interface failure) 2. Go to the service processor main menu and select System Information Menu, then select Read Progress Indicators from...
Page 264 Table 9. Common Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU B1xx 4696 System firmware interface failure 1. Check for system firmware update. 2. Call service support. B1xx 4698 Firmware problem 1. Check for system firmware update. 2.
Page 265 Table 9. Common Firmware Error Codes (continued) Error Code Description Action/ Possible Failing FRU B1xx 8FF0 Informational message No action required. (The data in these informational log entries may be used by support personnel to gather additional debug information.) The value of word 13 may indicate which type of informational message is being generated.
Page 266: Scan Log Dump Progress Codes
Software...”. This error code is Configuration” on page 57. generated by the customer performing “Problem Determination” in the RS/6000 Enterprise Server Model F80, Eserver pSeries 620 Models 6F0 and 6F1 User’s Guide. M0KB D000 The system hung during keyboard Keyboard POST.
Page 267 This error code is generated by the customer performing “Problem Determination” in the RS/6000 Enterprise Server Model F80, Eserver pSeries 620 Models 6F0 and 6F1 User’s Guide. M0KB D002 The system did not respond to a Type 102 keyboard.
Page 268 Unable to load diagnostics. This error Go to “MAP 1540: Minimum code is generated by the customer Configuration” on page 57. performing “Problem Determination” in the RS/6000 Enterprise Server Model F80, Eserver pSeries 620 Models 6F0 and 6F1 User’s Guide. Service Guide...
Page 269: Chapter 6. Loading The System Diagnostics In Service Mode
Chapter 6. Loading the System Diagnostics In Service Mode The system diagnostics can be booted from the default boot list or from the service mode boot list. (The service mode boot list can be modified using the system diagnostics “Display or Change Bootlist” service aid. The service mode boot list cannot be modified under the System Management Services.) For more information about using standalone or online diagnostics, see “Using the Standalone and Online Diagnostics”...
Page 270: Default Boot List And Service Mode Bootlist
5. Enter any requested passwords. After any requested passwords have been entered, the system attempts to boot from the first device of each type found on the list. If no bootable image is found on the first device of each type on the list, the system does not search through the other devices of that type for a bootable image;...
Page 271: Chapter 7. Using The Service Processor
Chapter 7. Using the Service Processor The service processor menus make it possible for you to configure service processor options, as well as enable and disable functions. Service processor menus are available using an ASCII terminal when OK is displayed on the operator panel or when the service processor has detected a server problem (such as a surveillance failure).
Page 272: Service Processor Menus
Service Processor Menus The service processor menus are divided into two groups: v General user menus - the user must know the general-access password. v Privileged user menus - the user must know the privileged-access password. If the server is powered off, the service processor menus can be accessed locally or remotely.
Page 273: Menu Inactivity
Menu Inactivity The service processor exits menu mode after ten minutes of inactivity, and displays a message indicating that it has done so. Pressing any key on the ASCII terminal causes the main menu to be displayed. General User Menu The menu options presented to the general user are a subset of the options available to the privileged user.
Page 274: Privileged User Menus
Displays the service processor error logs. For an example, refer to “Service Processor Error Log” on page 292. v Read System POST Errors This option should only be used by service personnel to display additional error log information. v Exit from Menus Selecting this option will exit the service processor menus.
Page 275 Service Processor Firmware VERSION: CL000313 Copyright 2000 IBM Corporation SYSTEM NAME MAIN MENU 1. Service Processor Setup Menu 2. System Power Control Menu 3. System Information Menu 4. Language Selection Menu 5. Call-In/Call-Out Setup Menu 6. Set System Name 99. Exit from Menus 1>...
Page 276: Service Processor Setup Menu
Service Processor Setup Menu The Service Processor Setup menu shown below is accessed from the Main Menu. SERVICE PROCESSOR SETUP MENU 1. Change Privileged Access Password 2. Change General Access Password 3. Enable/Disable Console Mirroring: Currently Enabled 4. Start Talk Mode 5.
Page 277: Passwords
Passwords Passwords can be any combination of up to eight alphanumeric characters. You can enter longer passwords, but the entries are truncated to include only the first eight characters. The privileged-access password can be set from service processor menus or from System Management Services (SMS) utilities (see Chapter 8, “Using System Management Services,”...
Page 278 v Enable/Disable Console Mirroring Console mirroring is supported on serial port 1 (S1) and serial port 2 (S2). When console mirroring is enabled, the service processor sends information to both serial ports. The serial port from which console mirroring is enabled is referred to as the active port.
Page 279 v Reprogram Flash EPROM Menu This option updates the system EPROMs. After entering Y to indicate that you want to continue, you are prompted to enter the update diskettes. Follow the instructions on the screen. When the update is complete, the service processor reboots. All system EPROMs that can be reprogrammed are updated at the same time.
Page 280: System Power Control Menu
System Power Control Menu This menu is used to set power control options. Other menus that control boot options are available here: SYSTEM POWER CONTROL MENU 1. Enable/Disable Unattended Start Mode: Currently Enabled 2. Ring-Indicate Power-On Menu 3. Reboot/Restart Policy Setup Menu 4.
Page 281 If the ring-indicate power-on setting is changed, you must select option 30 (Refresh Modem Settings) to update the modem settings. If option 30 (Refresh Modem Setting) is selected, and the modem(s) have not been configured, you will be asked to configure the modems first. See “Call-In/Call-Out Setup Menu” on page 274 for information on configuring modems.
Page 282 – Enable supplemental restart policy - The default setting is No. If set to Yes, the service processor restarts the system when the system loses control as detected by service processor surveillance, and either: The Use OS-Defined restart policy is set to No. The Use OS-Defined restart policy is set to Yes, and the operating system has no automatic restart policy.
Page 283 v Boot Mode Menu The Boot Mode Menu allows you to select a boot mode. Boot Mode Menu 1. Boot to SMS Menu: Currently Disabled 2. Service Mode Boot from Saved List: Currently Disabled 3. Service Mode Boot from Default List: Currently Disabled 4.
Page 284: System Information Menu
System Information Menu This menu provides access to system configuration information, error logs, system resources, and processor configuration. SYSTEM INFORMATION MENU 1. Read VPD Image from Last System Boot 2. Read Progress Indicators from Last System Boot 3. Read Service Processor Error Logs 4.
Page 285 v Read Service Processor Configuration Displays current service processor configuration. v Processor Configuration/Deconfiguration Menu This menu allows the user to change the system processor configuration. If it is necessary to take one of the processors offline, this menu allows you to deconfigure a processor, and then reconfigure the processor at a later time.
Page 286 The error status of each processor is indicated by AB, where B indicates the number of errors and A indicates the type of error according to the following table: 1. Bring-up failure 2. Run-time non-recoverable failure 3. Run-time recoverable failure A status of 00 indicates that the CPU has not had any errors logged against it by the service processor.
Page 287 After you select a processor card or a memory riser card, a menu allowing the selection of a memory DIMM is displayed. The following is an example of this menu: MEMORY CONFIGURATION/DECONFIGURATION MENU 77. Enable/Disable Memory Repeat Gard: Currently Enabled 1.
Page 288: Memory Riser Card 1 Memory Dimm Locations For Service Processor Menus
To change the memory configuration, select the number of the memory DIMM. The memory DIMM state will change from configured to deconfigured or from deconfigured to configured. Memory DIMMs are managed as a group; deconfiguring a DIMM makes the whole group of four DIMMs unavailable. In the example menu shown above, each line shows two DIMMs and indicates whether they are configured.
Page 289: Memory Riser Card 2 Memory Dimm Locations For Service Processor Menus
Memory Riser Card 2 Memory DIMM Locations for Service Processor Menus 16: 10.34 15: 10.32 14: 10.38 13: 10.36 12: 10.42 11: 10.40 9: 10.44 10: 10.46 7: 10.45 8: 10.47 5: 10.41 6: 10.43 3: 10.37 4: 10.39 1: 10.33 2: 10.35 Processor Card Memory DIMM Locations for Service Processor Menus 8: 3.48...
Page 290 v Power Control Network Utilities Menu This menu allows the user to do a lamp test on the operator panels and display, or change the I/O type. POWER CONTROL NETWORK UTILITIES MENU 1. Lamp Test for all Operator Panels 2. Display I/O Type 3.
Page 291: Language Selection Menu
Language Selection Menu The service processor menus and messages are available in various languages. This menu allows a language to be selected in which the service processor and system firmware menus and messages are displayed. LANGUAGE SELECTION MENU 1. English 2.
Page 292: Call-In/Call-Out Setup Menu
Call-In/Call-Out Setup Menu This menu is used to configure a modem for the service processor to use to support the system: CALL-IN/CALL-OUT SETUP MENU 1. Modem Configuration Menu 2. Serial Port Selection Menu 3. Serial Port Speed Setup Menu 4. Telephone Number Setup Menu 5.
Page 293: Modem Configuration Menu
Modem Configuration Menu The first two lines of the Modem Configuration Menu are status lines showing the current selections. Selections are made in the two sections labeled Modem Ports and Modem Configuration File Name. Select the serial port that you want to activate and then select the modem configuration file for the modem on the port.
Page 294: Serial Port Selection Menu
Serial Port Selection Menu This menu allows you to enable or disable the call-in and call-out functions of each serial port in any combination. Serial Port Selection Menu 1. Serial Port 1 Call-Out: 3. Serial Port 1 Call-In: Currently Disabled Currently Disabled 2.
Page 295: Telephone Number Setup Menu
Telephone Number Setup Menu Use this menu to set or change the telephone numbers for reporting a system failure. Telephone Number Setup Menu 1. Service Center Telephone Number: Currently Unassigned 2. Customer Administration Center Telephone Number: Currently Unassigned 3. Digital Pager Telephone Number: Currently Unassigned 4.
Page 296: Call-Out Policy Setup Menu
Call-Out Policy Setup Menu Callout settings can be set using the following menu: CALL-OUT POLICY SETUP MENU 1. Call-Out policy (First/All): Currently First 2. Remote timeout, (in seconds): Currently 120 3. Remote latency, (in seconds): Currently 2 4. Number of retries: Currently 2 98.
Page 297: Customer Account Setup Menu
Customer Account Setup Menu This menu allows users to enter information that is specific to their account. Customer Account Setup Menu 1. Customer Account Number: Currently Unassigned 2. Customer RETAIN Login userid: Currently Unassigned 3. Customer RETAIN login password: Currently Unassigned 98.
Page 298: Service Processor Functions
Service Processor Functions This section discusses some of the service processor functions in greater detail. The service processor supports the functions listed in the following table. Built-in Functions Initialization and Test Service Processor BIST System Chip Initialization Error Data Collection BIST/POST errors and status Isolation to Field Replaceable Unit (FRU) on failure...
Page 299: System Power-On Methods
System Power-On Methods This section discusses the following system power-on methods: v Power-on switch v Service processor menus Privileged users can power on the system by selecting the System Control Power Menu option from the main menu and then selecting the Power-on System option from the system power control menu.
Page 300: Service Processor Reboot/Restart Recovery
Service Processor Reboot/Restart Recovery Reboot describes bringing the system hardware back up; for example, from a system reset or power-on. The boot process ends when control passes to the operating system process. Restart describes activating the operating system after the system hardware is re-initialized.
Page 301 When this setting is no, or if the operating system did not set a policy, the service processor refers to enable supplemental restart policy for its action. Enable supplemental restart policy - The default setting is no. If set to yes, the service processor restarts the server when the operating system loses control and either: The Use OS-Defined restart policy is set to no.
Page 302: System Firmware Updates
System Firmware Updates This section provides information and instructions for updating the system firmware. You may need to perform these steps if you are installing an option or if your support representative has instructed you to update your firmware. Always check the pSeries & RS/6000 Support Web site for the latest firmware images and update instructions.
Page 303: Determining The Level Of Firmware On The System
The update file will have the format CLyymmdd.img. The CL indicates that this is an update image for a Model F80 or Models 6F0 and 6F1 system: yy is the year, mm is the month, and dd is the day of the update file.
Page 304: Updating System Firmware From The Service Processor Menus
cd /usr/lpp/diagnostics/bin ./update_flash -f /tmp/fwupdate/CLyymmdd.img Attention: Do not overlook the periods (.) in the commands shown above. AIX commands are case-sensitive. Type them exactly as shown. You will be asked for confirmation to proceed with the firmware update and the required reboot.
Page 305: Configuring And Deconfiguring Processors Or Memory
The eight-digit codes are as follows: Code Action A1FD 0000 System firmware has been corrupted and must be reflashed. A1FD 0001 Insert update diskette 1. A1FD 0002 Insert update diskette 2. A1FD 0003 Insert update diskette 3. A1FD 000n Insert update diskette n. Notes: 1.
Page 306: Run-Time Cpu Deconfiguration (Cpu Gard)
deconfiguring a memory DIMM, see the Memory Configuration/Deconfiguration Menu on page 268. Both of these are submenus under the System Information Menu. You can enable or disable CPU Repeat Gard or Memory Repeat Gard using the Processor Configuration/Deconfiguration Menu, which is a submenu under the System Information Menu.
Page 307: Call-Out (Call-Home)
You can also use the service processor menus and the AIX diagnostic service aids to enable or disable operating system surveillance. For operating system surveillance to work correctly, you must set the following parameters: v Surveillance enable/disable v Surveillance interval The maximum time the service processor waits between heartbeats from the operating system before reporting a surveillance failure.
Page 308 v Enter the modem configuration file name. v Set up site-specific parameters (phone numbers for call-out, call-out policy, number of call-out retries, and so on). 3. To call out before restart, set Call-out before restart to enabled from the Reboot/Restart Policy Setup menu. Note: Some modems, such as IBM 7857-017, are not designed for the paging function.
Page 309: Console Mirroring
Console Mirroring Console mirroring is supported on serial port 1 (S1) and serial port 2 (S2). When console mirroring is enabled, the service processor sends information to both serial ports. The serial port from which console mirroring is enabled is referred to as the active port.
Page 310: Service Processor Error Log
Service Processor Error Log The service processor error log, an example of which follows, contains information about error conditions detected by the service processor. Error Log 1. 11/30/99 19:41:56 Service Processor Firmware Failure B1004999 Enter error number for more details. Press Return to continue, or ’x’...
Page 311: Lcd Progress Indicator Log
LCD Progress Indicator Log The following is an example of the LCD progress indicator log. It shows the types of entries that the log might contain, and is for example purposes only. The progress indicator codes are listed from top (latest) to bottom (oldest). LCD Progress Indicator Log B0FF 0539..17...
Page 312: Service Processor Operational Phases
Service Processor Operational Phases This section provides a high-level flow of the phases of the service processor. SP Power Applied Pre-Standby Phase Standby Phase SP Menus Available Bring-Up Phase SMS Menus Available Run-time Phase Operating System Login Prompt Available Pre-Standby Phase This phase is entered when the server is first connected to a power source.
Page 313: Bring-Up Phase
The standby phase components are as follows: v Modem Configuration The service processor configures the modem (if installed) so that incoming calls can be received, or outgoing calls can be placed. v Dial In Monitor incoming phone line to answer calls, prompt for a password, verify the password, and remotely display the standby menu.
Page 314: Run-Time Phase
Run-Time Phase This phase includes the tasks that the service processor performs during steady-state execution of the operating system. v Environmental monitoring The service processor monitors voltages, temperatures, and fan speeds. v Responding to system processor commands The service processor responds to any command issued by the system processor. v Run-time surveillance (heartbeat monitoring) If the device driver is installed and surveillance enabled, the service processor monitors the system heartbeat.
Page 315: Chapter 8. Using System Management Services
Chapter 8. Using System Management Services Use the System Management Services menus to view information about your system and to perform tasks such as setting a password, changing the boot list, and setting the network parameters. The text-based open firmware command line (the OK prompt), which is available from the System Management Services Utilities menu, allows you to configure certain adapters.
Page 316: Password Utilities
Each option on the System Management Services Utilities menu is described in this section. Password Utilities Entering this selection permits access to the options shown on the following screen: Password Utilities 1 Set Privileged Access-Password 2 Remove Privileged-Access Password 3 Unattended Start Mode <ON> .------.
Page 317: Display Error Log
Display Error Log A screen similar to the following displays when you select this option. You can view or clear your system error log. .--------------------------------------------------------. Error Log Date Time ErrorCode Location | Entry 1. 99/06/30 02:15:35 25a80011 P1.1/Q1 | Entry 2. 99/07/01 03:18:36 20300026 P1.1/Q1 `--------------------------------------------------------’...
Page 318: Ip Parameters
IP Parameters Select the IP Parameters option from the Network Parameters menu to display a screen similar to the following: IP Parameters 1. Client IP Address [9.3.146.162] 2. Server IP Address [9.3.146.171] 3. Gateway IP Address [0.0.0.0] 4. Subnet Mask [255.255.255.0] .------.
Page 319: Adapter Parameters
Adapter Parameters Select the Adapter Parameters option from the Network Parameters menu to view an adapter’s hardware address, as well as configure network adapters that require setup. A screen similar to the following displays when you make this selection: Adapter Parameters Device Slot Hardware Address...
Page 320: Ping
Ping Select Ping from the Network Parameters menu to test a connection to a remote system unit. After selecting the ping option, you must first choose an adapter to communicate with the remote system. Adapter Parameters Device Slot Hardware Address 1.
Page 321: Scsi Utilities
SCSI Utilities SCSI Utilities allow you to set delay times for the SCSI hard disk spin-up and to set SCSI IDs for SCSI controllers installed in the system. SCSI Utilities 1. Harddrive Spin Up Delay 2. Change SCSI Id .--------. | X=Exit | `--------’...
Page 322: Multiboot
MultiBoot Multiboot allows you to select a method for booting the system. Multiboot 1 Select Software 2 Software Default 3 Select Install Device 4 Select Boot Devices 5 OK Prompt 6 Multiboot Startup <OFF> .------. |X=Exit| `------’ ===> Select Software If this option is supported by the operating system, the names of the operating system installed are shown.
Page 323: Select Boot Devices
Select Boot Devices Select this option to view and change the custom boot list, which is the sequence of devices read at startup time. The boot list can contain up to five devices. The following is an example of this screen. Select Boot Devices 1 Display Current Settings 2 Restore Default Settings...
Page 324: Ok Prompt
Selecting any of the Configure Boot Device options displays a screen similar to the following. Configure Nth Boot Device Device Current Device Number Position Name Diskette Ethernet ( loc=P1-I4/E1 ) Token-Ring ( loc=P1-I5/T1 ) SCSI CD-ROM ( loc=P1/Z1-A1 ) SCSI 9100 MB Harddisk ( loc=P1/Z1-A5 ) .------.
Page 325: Select Language
Select Language Select this option to change the language used by the System Management Services screens and the service processor menus. Select Language 1. English 2. Francais 3. Deutsch 4. Italiano 5. Espanol 6. Svenska ===> .------. |X=Exit| `------’ Note: To correctly display languages other than English, your ASCII terminal must support the ISO-8859 character set.
Page 326 Service Guide...
Page 327: Chapter 9. Removal And Replacement Procedures
Chapter 9. Removal and Replacement Procedures Before performing any of the removal or replacement procedures in this chapter, read the following notices. DANGER An electrical outlet that is not correctly wired could place hazardous voltage on metal parts of the system or the devices that attach to the system. It is the responsibility of the customer to ensure that the outlet is correctly wired and grounded to prevent an electrical shock.
Page 328: Handling Static-Sensitive Devices
Handling Static-Sensitive Devices Attention: Adapters, and disk drives are sensitive to static electricity discharge. These devices are wrapped in antistatic bags, to prevent this damage. Take the following precautions: v If you have an antistatic wrist strap available, use it while handling the device. v Do not remove the device from the antistatic bag until you are ready to install the device in the system unit.
Page 329: Covers
Covers Removing the Covers To remove the covers, perform the following steps: 1. Some procedures can be performed while the system power is on. Refer to “Hot-Pluggable Options” on page 316 to determine if the device you are installing is hot-pluggable.
Page 330 4. To remove the rear cover, lift the cover up and out. 5. Store the cover in a safe place. Service Guide...
Page 331 6. To remove the side covers, remove the screws (1) that hold the side covers to the rear frame. Attention: Do not remove the right side cover unless the system is shut down and the power is disconnected from the power outlet. 7.
Page 332: Replacing Covers
Replacing Covers 1. To replace the side covers, do the following: a. Insert the tabs on the side cover into the slots on the system unit. b. Slide the cover toward the front of the system unit until the rear corner of the cover contacts the rear of the system unit.
Page 333: Removing Processor And Memory Riser Card Cover
Removing Processor and Memory Riser Card Cover 1. If you have not already done so, shut down the system as described in “Stopping the System Unit” on page 316. 2. If you have not already done so, unplug the system unit power cable from the electrical outlet.
Page 334: Hot-Pluggable Frus
Hot-Pluggable FRUs Note: You do not have to power down the system to remove a hot-pluggable FRU from the system. The following FRUs are hot-pluggable: v Some PCI adapters v Disk drives in bays DB1 and DB2 v Fans at the front of the system v Power supplies if the system has three power supplies and only one needs to be removed Hot-Pluggable Options...
Page 335: Disk Drive Options
Disk Drive Options Your system can have up to 14 disk drives installed: 12 disk drives installed in two six-position hot-plug disk drive bays and two disk drives in a two-position bay, which is not hot-pluggable. The disk drives are mounted in special carriers that allow the disk drives to plug into the bay slots.
Page 336: Disk Drive Slot Led Definitions
Disk Drive Slot LED Definitions The following table describes the possible states of the LEDs associated with each of the hot-plug disk drive slots. One LED is associated with each hot-pluggable disk drive slot. LED Indication Disk Drive Slot Definition State Slot power is Off.
Page 337: Preinstallation Considerations
Status LEDs Status Definition Green (Top) Flashing Drive activity Drive not spinning and no activity On Steady Drive spinning and no activity Slow Blink One link not active Amber (Bottom) On Steady Service action Concurrent maintenance Both links are bad Slow Blink Identify only Power good...
Page 338 5. Log in as root user. 6. At the command line, type smitty. 7. Select System Storage Management (Physical and Logical Storage). 8. Select Removable Disk Management. 9. Select Remove a Disk. 10. Select the desired disk from the list on the screen and press Enter. 11.
Page 339: Replacing Hot-Plug Scsi Disk Drives
13. Remove the disk drive by pulling the disk drive lever toward you until it is completely open. Then remove the disk drive from the slot. The LED on the top of the slot will turn off when the disk drive is removed. 14.
Page 340 To replace a SCSI hot-plug disk drive, perform the following steps: 1. Remove the disk drive from its protective packaging, and open the drive latch handle. 2. Install the disk drive in the drive slot. Align the disk drive with the drive slot rails, and slide the disk drive into the slot until it contacts the backplane at the rear of the drive bay.
Page 341: Configuring And Deconfiguring Scsi Hot-Swap Disk Drives
6. Select Devices. 7. Select Install/Configure Devices Added After IPL and press Enter. Successful configuration is indicated by the OK message displayed next to the Command field at the top of the screen. 8. Press F10 to exit smitty. 9. Replace the front cover as described in “Replacing Covers” on page 314. Configuring and Deconfiguring SCSI Hot-Swap Disk Drives If you need to configure or deconfigure a drive, use the following procedures: Configuring SCSI Hot-Swap Disk Drives...
Page 342: Removing Hot-Plug Ssa Disk Drives
Removing Hot-Plug SSA Disk Drives Review the information in “Disk Drive Options” on page 317 before removing a disk drive. Note: SSA bays require a carrier in all six slots of each 6-pack assembly. Either an SSA drive in a carrier or a blank carrier must be in each SSA drive position. To add an SSA drive, you must first remove the blank carrier from the slot.
Page 343 8. Select SSA Disks. 9. Select SSA Physical Disks. 10. Select Identify an SSA Physical Disk. 11. Select the disk you want to remove from the list. Note: If the drive is missing, skip to step 18. 12. Select Flash Disk Identification Light. Check the disk drives to determine the one with the flashing amber LED.
Page 344: Replacing Hot-Plug Ssa Disk Drives
Replacing Hot-Plug SSA Disk Drives Review the information in “Disk Drive Options” on page 317 before installing a disk drive. Note: SSA bays require a carrier in all six slots of each 6-pack assembly. Either an SSA drive in a carrier or a blank carrier must be in each SSA drive position. To add an SSA drive, you must first remove the blank carrier from the slot.
Page 345 2. Install the disk drive in the drive slot. Align the disk drive with the drive slot rails, and slide the disk drive into the slot until it contacts the backplane at the rear of the drive bay. 3. Push the disk drive lever up and to the rear to lock the disk drive. 4.
Page 346: Pci Adapter Options
PCI Adapter Options Your system has ten PCI adapter slots in which you can install adapters. When you install or remove adapters, refer to the procedures in this section. Some adapters can be installed while the system power is on. These adapters are referred to as hot-pluggable PCI adapters.
Page 347: Removing Adapter Cards
Removing Adapter Cards With this system, you can remove PCI adapters with the power on. These adapters are referred to as hot-pluggable PCI adapters. Some adapters are not hot-pluggable, and power must be removed from the system for adapter removal. Before you remove an adapter, determine if the PCI adapter you are installing is hot-pluggable.
Page 348: Removing A Hot-Pluggable Pci Adapter
8. If you plan to replace the adapter, go to “Replacing a Non-Hot-Pluggable PCI Adapter” on page 333. 9. If you do not plan to replace the adapter, a. Place a blank slot cover in the adapter slot and then lower the plastic stop over the adapter bracket.
Page 349 For additional information about taking an adapter offline or removing it from the system configuration, see the AIX System Management Guide: Operating System and Devices. This publication is located on the AIX Documentation CD. Access the documentation information loading the documentation CD onto the hard disk or by mounting the CD in the CD-ROM drive.
Page 350: Replacing Adapter Cards
17. Place a blank slot cover in the adapter slot and then lower the plastic stop over the adapter bracket. Rotate the locking latch clockwise until it clicks into the locked position. 18. Continue to follow the screen instructions until you receive a message that the adapter removal is successful.
Page 351: Replacing A Non-Hot-Pluggable Pci Adapter
Before you install an adapter, determine if the PCI adapter you are installing is hot-pluggable. See the PCI Adapter Placement Reference, order number SA38-0538. Also, review the information in “PCI Adapter Options” on page 328. If you are installing a PCI adapter that is: v Not hot-pluggable, continue with “Replacing a Non-Hot-Pluggable PCI Adapter.”...
Page 352: Replacing A Hot-Pluggable Pci Adapter
7. Carefully grasp the adapter by the edges and align the adapter in the slot guides. Insert the adapter fully into the adapter slot connector. If you are installing a full-length adapter, ensure that both ends of the adapter engage the card guides. 8.
Page 353 11. Select Replace/Remove a PCI Hot-Plug Adapter and press Enter. The Replace/Remove a PCI Hot-Plug Adapter menu displays. 12. Move the cursor to select the adapter that you are removing and press Enter. 13. Press the Tab key until the entry field displays the replace operation and then press the Enter key.
Page 354: Pci Hot-Plug Manager Access
20. Continue to follow the screen instructions until you receive a message that the installation is successful. Successful installation is indicated by the OK message displayed next to the Command field at the top of the screen. 21. Press the F3 key to return to the PCI Hot-Plug Manager menu. 22.
Page 355: Pci Hot-Plug Manager Menu
Note: The PCI Hot-Plug Manager menu displays. See the following for descriptions of the menu options. Then return to the procedure that directed you here. PCI Hot-Plug Manager Menu The following options are available from the PCI Hot-Plug Manager menu: Note: For information about the PCI slot LED states, see “PCI Slot LED Definitions”...
Page 356: Fans And Fan Fillers
Allows a new PCI adapter to be configured into the system if software support is already available for the adapter. The selected PCI slot will go into the On state. Install/Configure Devices Added After IPL The system attempts to configure any new devices and tries to find and install any required software from a user-selected source.
Page 357: Removal
Removal DANGER Do not attempt to open the covers of the power supply. Power supplies are not serviceable and are to be replaced as a unit. Note: If attempting a hot-swap of more than one power supply, be aware of the following: 1.
Page 358: Installing A Redundant Power Supply
3. If you have not already done so, remove the front, rear, and right side covers as described in “Removing the Covers” on page 311. 4. Locate the next available fan position. 5. Pull the locking knob on the fan bay blank cover and remove it by pulling it straight out from the system unit.
Page 359 The baffle is not needed after the redundant power supply is installed. 2. Pull the locking handle on the new power supply out and down so that it is completely open. 3. Install the new power supply by sliding it into the frame until the locking handle contacts the frame.
Page 360: Memory Riser Card And Processor Card
4. Lift the locking handle and push it in at the top of the power supply until it locks the power supply into position. 5. Plug in the power cord and turn on the system. The redundant features will be recognized as the system powers up.
Page 361: Installing A Memory Riser Card Or A One-Way Processor Card
Attention: To prevent damage to the card and to the card connectors, open both of the latches at the same time. You must install either a memory riser card or a blank memory card in each memory card slot. Do not operate the system if any of the memory riser card slots are empty.
Page 362: Memory And Processor Card Cec Assembly
3. Push the card into the system unit until you feel it stop. The card should be far enough into the system unit so that the camming latches engage. 4. Close the camming latches to secure the card into the connector. Attention: To prevent damage to the card and to the card connectors, close both camming latches at the same time.
Page 363: System Memory Options
System Memory Options Two slots are available for memory riser cards. Each riser card had 16 sockets. See “System Board” on page 15, which illustrates the positions of the memory riser cards in the system. Four sizes of DIMMs are available: 128 MB, 256 MB, 512 MB, and 1 GB. Certain 32 MB DIMMs from older RS/6000 systems can also be used when upgrading system memory.
Page 364: Memory Placement For A Memory Riser Card
Memory Placement for a Memory Riser Card Memory riser cards can be populated with up to four quads. Each quad is a group of four DIMMs; the quads are labeled A, B, C, and D. The following rules apply to DIMM placement on a memory riser card: v Each memory quad must contain four DIMMs of equal memory size.
Page 365 (15) A (16) A (13) B (14) B (12) C (11) C (10) D (9) D (7) D (8) D (6) C (5) C (3) B (4) B (2) A (1) A 7. Remove the memory DIMMs by pushing the locking tabs out on the memory connectors.
Page 366: Replacement
Replacement Note: If your system has a one-way processor card installed, the memory may be installed on this card. Remove the processor card to upgrade the memory. See “Removing a Memory Riser Card or One-Way Processor Card” on page 342. 1.
Page 367: Processor Card
5. Replace the processor and memory riser card cover as described in “Replacing Processor and Memory Riser Card Cover” on page 315. 6. Replace the system unit covers as described in “Replacing Covers” on page 314. Processor Card Removal Attention: All cards are sensitive to electrostatic discharge (see “Handling Static-Sensitive Devices”...
Page 368: Removal
Removal 1. Shut down the system. See “Stopping the System Unit” on page 316. 2. Unplug the power cord from the wall outlet. 3. If you have not already done so, remove the covers as described in “Removing the Covers” on page 311. 4.
Page 369: Operator Panel
Note: Be sure to reset the time and date and other system options that might have been lost when the battery was removed. If you are running AIX, you might have to run the bootlist command from AIX while you are logged in as root user. This action restores the customized boot list.
Page 370 4. Pull the knobs on each side of the operator panel to unlock it. 5. Pull the operator panel outward from the system. 6. Loosen the thumbscrews that hold the cable restraint plate to the operator panel. 7. Slide the cable restraint plate to the back of the operator panel. 8.
Page 371: Operator Panel Cable
Replacement 1. Remove the VPD module from the old operator panel and insert it in the new operator panel. Make sure you insert the module in the same position as it was in the old panel. VPD Module Cable Connector 2.
Page 372: Replacement
3. Pivot the divider out and toward the left until it is out. Replacement Replace in reverse order. System Board Assembly Removal Note: Make a note of the locations of parts you remove during this procedure so that you can reinstall them in the correct positions. 1.
Page 373: Replacement
18. Remove the cable plate assembly from the rear of the system (14 total screws). 19. Remove the two screws from the bottom left of the system board assembly, that ground it to the chassis. 20. Remove the eight screws that mount the system board assembly to the chassis and remove the system board.
Page 374: Removing A Two-Position Scsi Disk Drive Bay
If you are installing: v A two-position SCSI disk drive bay, continue with “Removing a Two-Position SCSI Disk Drive Bay.” v A six-position SCSI (SES) or SSA hot plug disk drive bay, go to “Removing Six-Position SCSI (SES) or SSA Disk Drive Bays” on page 358. Removing a Two-Position SCSI Disk Drive Bay To remove a two-position SCSI disk drive bay, use the following procedure: 1.
Page 375: Replacing A Two-Position Scsi Disk Drive Bay
Replacing a Two-Position SCSI Disk Drive Bay To replace a two-position SCSI disk drive bay, use the following procedure: 1. If you have not already done so, shut down the system as described in “Stopping the System Unit” on page 316. 2.
Page 376: Removing Six-Position Scsi (Ses) Or Ssa Disk Drive Bays
5. Connect the SCSI cable connectors to the backplane. See “SCSI and SSA Cabling Configurations” on page 366 for cable routing. 6. Install the screws to hold the two-position cage in place. 7. Replace the system unit covers as described in “Replacing Covers” on page 314. 8.
Page 377 4. Remove the disk drives from the disk drive cage. Refer to “Removing Hot-Plug SCSI Disk Drives” on page 319. 5. Remove a power supply to get access to the backside of the SCSI or SSA backplanes to remove signal and power cables. Refer to “Power Supplies” on page 338.
Page 378 SCSI (SES) Drive Bay Cables C Connector Power Connector SCSI Connector SCSI Connector Power Connector Service Guide...
Page 379 SSA Drive Bay Cables C Connector SSA Connector Power Connector SSA Connector Power Connector Power Connector SSA Connector 7. Remove the six screws that hold the disk drive cage in the system unit. There are four screws in the front of the unit and two inside the back (one at the upper left, one at the lower right).
Page 380: Replacing Six-Position Scsi (Ses) Or Ssa Disk Drive Bays
Replacing Six-Position SCSI (SES) or SSA Disk Drive Bays 1. If you are installing a second disk drive bay, and an adapter to connect the disk drive bay to the system, install the adapter first. Refer to “Replacing Adapter Cards” on page 332.
Page 381 SSA Drive Bay Cables C Connector SSA Connector Power Connector SSA Connector Power Connector Power Connector SSA Connector Chapter 9. Removal and Replacement Procedures...
Page 382 3. Position the cables so they can be guided through the holes in the rear of the system unit bay, and slide the disk drive cage halfway into the system unit. Service Guide...
Page 383 4. Connect the power cables to the power connectors, which are located on the system board behind the enclosure. The following diagram shows the right side of the system with the cover removed. I2C to DASD Bay 1 (DB1) Power 2 to DASD Bay 1 (DB1) Power 1 to DASD Bay 1 (DB1) Power 1 to DASD Bay 2 (DB2) Power 2 to DASD Bay 2 (DB2)
Page 384: Scsi And Ssa Cabling Configurations
SCSI and SSA Cabling Configurations The diagrams in this section show the cabling for many of the configurations available on this system. Locate the diagram here that most closely matches your system’s drive configuration, and connect your cables to match the diagram. Note: The two six-position SCSI disk drive bays must be connected to separate SCSI buses.
Page 385: First Six-Position Scsi Disk Drive Bay Cabling
First Six-Position SCSI Disk Drive Bay Cabling Internal SCSI Cable View of Left Side View of Right Side Internal SCSI Cable To Bulkhead Bulkhead Connector External SCSI Cable to Bulkhead External Integrated SCSI Connector View of Right Side View of Left Side Chapter 9.
Page 386: Second Six-Position Scsi Disk Drive Bay Cabling
Second Six-Position SCSI Disk Drive Bay Cabling Internal SCSI Cable View of Left Side View of Right Side Two Six-Position SCSI RAID Bays Connected to a Single RAID Adapter Internal SCSI Cable Bulkhead Connector Internal SCSI Cable to Bulkhead External SCSI Cable to Bulkhead View of Right Side...
Page 387: One Six-Position Scsi Raid Bay And One Six-Position Ssa Bay
One Six-Position SCSI RAID Bay and One Six-Position SSA Bay Internal Internal SCSI Cable SSA Cable to Bulkhead Bulkhead Connector External SSA Cables to Bulkhead SSA Adapter SCSI RAID Adapter View of Right Side View of Left Side Two Six-Position SSA Bays Connected to the Same SSA Loop Internal SSA Cable To Bulkhead...
Page 388: Replacing Non-Hot-Plug Drives
Replacing Non-Hot-Plug Drives This section helps you replace non-hot-plug media drives in the optional media position of the system or disk drives in the two-position SCSI disk drive bay. Removing a Media Drive from the Optional Media Position CAUTION: A class 1 laser is contained in the device. Do not attempt to operate the drive while it is disassembled.
Page 389: Replacing A Media Drive In The Optional Media Position
Replacing a Media Drive in the Optional Media Position Perform the following steps to remove either the blank cover or the old drive from the bracket and install the new drive onto the bracket. 1. Remove the three screws from the blank cover bracket. 2.
Page 390 5. Remove the disk drive by pulling the disk drive lever toward you until it is completely open. Then pull the drive out of the slot. Service Guide...
Page 391: Replacing A Disk Drive In The Two-Position Disk Drive Bay
Replacing a Disk Drive in the Two-Position Disk Drive Bay The section helps you install non hot-plug drives in the two-position SCSI disk drive bay. 1. If you have not already done so, shut down the system as described in “Stopping the System Unit”...
Page 392 6. Set the SCSI address jumpers at the rear of the drive to the correct address. Refer to the documentation provided with your drive for details on setting the SCSI address. 7. Slide the disk drive into the bay as shown in the following diagram. 8.
Page 393: Chapter 10. Parts Information
Chapter 10. Parts Information This chapter contains parts information for the Models F80, 6F0, and 6F1. Covers Index FRU Part Number Units Per Description Assy 24L1656 Front Cover RS/6000 21P5432 Front Cover pSeries 24L1666 Rear Cover RS/6000 21P5435 Rear Cover pSeries...
Page 394: Right Side
Right Side Service Guide...
Page 395 Index FRU Part Number Units Per Description Assy 23L2922 Cable, Diskette Power 24L1771 Cable, Diskette 04N4267 Cable, Media Power 24L1723 Baffle, Power Supply 04N4265 SCSI Cable from I/O Board to Media, 4 drop 00P2358 Cable, Media SCSI - 8 inch 04N2271 SCSI Cable, 6 Pack Drive Bay to Bulkhead 76H0524...
Page 396 Index FRU Part Number Units Per Description Assy See Note Diskette Drive 33G3907 2 or 4 Screws (per Media Assembly) 24L1726 Media Device Mounting Tray See Note CD ROM 97H7611 CD ROM Bezel (Black) 97H9137 Media Filler See Note Media Device (Optional) 04N5968 White DVD Bezel (Optional) 59H4118...
Page 397: Left Side
Left Side Chapter 10. Parts Information...
Page 398 Index FRU Part CCIN Units Per Description Number Number Assembly 24L1738 Fan Filler 24L1730 Fan Assembly 04N2273 Point to point SCSI Cable Assembly, SCSI adapter to 6-pack 09P1175 System Board Assembly 24L1831 Insulator, System Board Assembly 16G8095 I/O Board Battery 24L1761 JTAG Cable from SCSI/SSA Backplane to PDB...
Page 399 Index FRU Part CCIN Units Per Description Number Number Assembly 24L1546 CEC Cage 75G2878 PCI Guide Assembly Mounting Screws 24L1829 System Board Assembly Mounting Screws 45H2536 System Board Assembly Grounding Screws 24L1646 System Board Assembly Mounting Screws 24L1829 System Board Assembly Mounting Screws 45H2536 System Board Assembly...
Page 400: Accessories
Accessories Power Cords Index Part Number Country/Region 1838574 Bahamas, Barbados, Bolivia, Brazil, Canada, Costa Rica, Dominican Republic, El Salvador, Ecuador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Netherlands Antilles, Panama, Peru, Philippines, Taiwan, Thailand, Trinidad Tobago, U.S.A., Venezuela 6952301 Bahamas, Barbados, Bermuda, Bolivia, Brazil, Canada, Cayman Islands, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Haiti, Honduras, Jamaica,...
Page 401 Index Part Number Country/Region 14F0015 Bangladesh, Burma, Pakistan, South Africa, Sri Lanka 14F0033 Bahrain, Bermuda, Brunei, Channel Islands, Cyprus, Ghana, China (Hong Kong S.A.R.), India, Iraq, Ireland, Jordan, Kenya, Kuwait, Malawi, Malaysia, Nigeria, Oman, People’s Republic of China, Qatar, Sierra Leone, Singapore, Tanzania, Uganda, United Arab Emirates (Dubai), United Kingdom, Zambia 14F0051 Liechtenstein, Switzerland...
Page 402: Keyboards And Mouse (White)
Keyboards and Mouse (White) Index FRU Part Number Units Per Description Assy 93H8120 Keyboard, 101 United States English (ID 103P) 93H8121 Keyboard, 102 Canada French (ID 058) 93H8122 Keyboard, 102 Canada French (ID 445) 93H8123 Keyboard, 102 Spanish (ID 171) 93H8124 Keyboard, 104 Brazil Portuguese (ID 275) 93H8125...
Page 403 Index FRU Part Number Units Per Description Assy 93H8154 Keyboard, 106 Japan (ID 194) 93H8155 Keyboard, 101 Chinese/US (ID 467) 93H8156 Keyboard, 103 Korea (ID 413) 93H8157 Keyboard, 101 Thailand (ID 191) 76H5084 Three Button Mouse Chapter 10. Parts Information...
Page 404: Keyboards And Mouse (Black)
Keyboards and Mouse (Black) Index FRU Part Number Units Per Description Assy 07L9446 Keyboard, 101 United States English (ID 103P) 07L9447 Keyboard, 102 Canada French (ID 058) 07L9448 Keyboard, 102 Canada French (ID 445) 07L9449 Keyboard, 102 Spanish (ID 171) 07L9450 Keyboard, 104 Brazil Portuguese (ID 275) 07L9451...
Page 405 Index FRU Part Number Units Per Description Assy 07L9480 Keyboard, 106 Japan (ID 194) 07L9481 Keyboard, 101 Chinese/US (ID 467) 07L9482 Keyboard, 103 Korea (ID 413) 07L9483 Keyboard, 101 Thailand (ID 191) 08L0904 Keyboard, Belgian France 08L0905 Keyboard, Belgian UK 08L0906 Keyboard, Danish 08L0908...
Page 406 Service Guide...
Page 407: Appendix A. Environmental Notices
Appendix A. Environmental Notices Product Recycling and Disposal This unit contains materials such as circuit boards, cables, electromagnetic compatibility gaskets and connectors which may contain lead and copper/beryllium alloys that require special handling and disposal at end of life. Before this unit is disposed of, these materials must be removed and recycled or discarded according to applicable regulations.
Page 408 Dette produkt kan indeholde et f orseglet batteri, der indeholder b ly, nikkel-kadmium, nikk el-metal-hydrid, litium eller litium-ion. Der er flere oplysninger om batter iet i bruger- eller servicevejledningen. Batteriet må ikke kasseres sammen med det almindelige aff ald. Batteriet skal kasseres i henhold til de lokale bestemmelser . Spørg eventuelt kommunens teknisk e forvaltning (Miljø...
Page 409 Questo prodotto potrebbe contenere una batteria al piombo, al nichel-cadmio, all ’idruro di nichel, al litio o agli ioni di litio. Consultare il manuale utente o il manuale di assistenza per informazioni specifiche sulla batteria. La batteria deve essere appropriatamente riciclata o smaltita. Il servizio per il riciclaggio potrebbero non essere disponibile nella vostra zona.
Page 410 Produkten kan innehålla ett förseglat batteri av någon av typerna blyackumulator , nickel-kadmium, nickel-metallhydrid, litium eller litiumjon. Detaljerad batteriinformation finns I användar - eller servicehandboken. Batteriet måste lämnas till återvinning eller kastas på ett miljösäkert sätt. Det kanske inte finns några återvinningsmöjligheter där du bor . När det gäller omhändertagande av batterier ber vi att få...
Page 411: Environmental Design
In the United States, IBM has established a collection process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and other battery packs from IBM Equipment. For information on proper disposal of these batteries, please contact IBM at 1-800-426-4333.
Page 412: Acoustical Noise Emissions
Acoustical Noise Emissions The equivalent continuous A-weighted sound pressure level at workstations (emission sound pressure level at the 1-meter bystander positions) does not exceed 70 dB(A). Der Geräuschpegel der Einheit ist kleiner oder gleich 70 db(A). Declared Acoustical Noise Emissions v Non-Redundant: –...
Page 413: Appendix B. Notices
Appendix B. Notices This information was developed for products and services offered in the U.S.A. The manufacturer may not offer the products, services, or features discussed in this document in other countries. Consult the manufacturer’s representative for information on the products and services currently available in your area. Any reference to the manufacturer’s product, program, or service is not intended to state or imply that only that product, program, or service may be used.
Page 414: Battery Return Program
IBM encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. IBM offers a variety of programs and services to assist equipment owners in recycling their IT products. Information on product recycling offerings can be found on IBM’s Internet site at http://www.ibm.com/ibm/environment/products/prp.shtml.
Page 415: Appendix C. Service Processor Setup And Test
Appendix C. Service Processor Setup and Test For your convenience, an example of a basic service processor setup checklist is included here. Your setup may include more or fewer of the available features, so you can adjust this checklist for your own application so that it is helpful to you. Service Processor Setup Checklist 1.
Page 416: Testing The Setup
Testing the Setup This section contains sample testing procedures to help ensure that your setup is working. These tests include communicating with the server operating system. Before you start, ensure that the necessary serial port(s) is configured. If you need assistance, refer to “Serial Port Configuration”...
Page 417: Serial Port Configuration
Return to the “Telephone Number Setup Menu” on page 277 to enter the actual telephone numbers your server will use for reporting problems. Serial Port Configuration To configure the serial port on an AIX system, run the following from an AIX console: 1.
Page 418 Service Guide...
Page 419: Appendix D. Modem Configurations
Appendix D. Modem Configurations The service processor is designed to place little demand on an attached modem, thereby increasing the setup and connection success rates. Sample Modem Configuration Files This appendix contains information about several sample modem configuration files that either work directly with your modem or provide a good starting point for a custom setup.
Page 420: Configuration File Selection
Configuration File Selection Use the following steps to select a configuration file: 1. Is your modem an IBM 7852-400? If Yes, use modem configuration file modem_m0.cfg and go to step 7. Note: The IBM 7852-400 modem has DIP switches on the right side of the unit. See “IBM 7852-400 DIP Switch Settings”...
Page 421: Examples For Using The Generic Sample Modem Configuration Files
If your modem configuration selection is not available in the Service Processor Modem Configuration Menu, you must access it through the Configure Remote Maintenance Policy Service Aid. If you find it necessary to adjust any of these configuration files, use the manual provided with your modem to accomplish that task.
Page 422: Customizing The Modem Configuration Files
Customizing the Modem Configuration Files You can create your own modem configuration files or modify the samples provided. After you customize your modem configuration files, you must access them through the Configure Remote Maintenance Policy Service Aid rather than from the service processor menus.
Page 423: Ibm 7852-400 Dip Switch Settings
IBM 7852-400 DIP Switch Settings If you are using a 7852-400 modem to enable service processor communications, for proper operation, the dual inline package (DIP) switches must be set according to the following table: Switch Position Function Force DTR Flow Control &E4 Down Result Codes Enabled Down...
Page 424: Ring Detection
Ring Detection Most modems produce an interrupt request each time they detect a ring signal. Some modems generate an interrupt only on the first ring signal that they receive. AT&T DataPort 2001 is an example of such a modem. The service processor uses the ring interrupt request to count the number of rings when Ring Indicate Power-On (RIPO) is enabled.
Page 425: Transfer Of A Modem Session
Transfer of a Modem Session Because many modem command variations exist, the sample modem configuration files located at the end of this appendix have been written to capture the largest number of workable modem settings. The modem command &Dn (where n is a number) generally sets the modem response to the Data Terminal Ready (DTR) signal from the server’s serial port.
Page 426: Recovery Strategy
Recovery Strategy The recovery strategy consists of making two calls to establish a remote session. This solution is the easiest to implement and allows more freedom for configuring your server’s serial ports. To set up a remote terminal session, dial into the service processor and start the system.
Page 427: Modem Configuration Sample Files
Modem Configuration Sample Files Sample File modem_m0.cfg # COMPONENT_NAME: (ESPSETUP) ENTRY SERVICE PROCESSOR SETUP: modem_m0 # FUNCTIONS: Modem configuration file specifically for IBM 7852-400 # modem with Auto-Reliable feature. This feature must be turned off # for Catcher calls. This example uses the AT&F reset command to # choose the factory defaults.
Page 428 send "+++" # Assure command mode. delay 2 # Allow mode switching delay. send "ATH0T\r" # Set modem switch-hook down # (i.e., hang up). ignore "0\r" or "OK\r" timeout 2 # Ignore modem response. send "ATE0Q1\r" # Initialize modem: Echo OFF, # Disable responses.
Page 429: Sample File Modem_M1.Cfg
Sample File modem_m1.cfg # COMPONENT_NAME: (ESPSETUP) ENTRY SERVICE PROCESSOR SETUP modem_m1 # FUNCTIONS: Modem configuration file specifically for IBM 7857-017 modem with # Auto-Reliable feature. This feature must be turned off for Catcher calls. # This example uses the AT&F reset command to choose the factory defaults. # To allow dial commands for digital pagers, it is necessary to reduce # the number of characters in the dial command.
Page 430 # *E0=data compression disabled # E0=echo disabled ignore "0\r" or "OK\r\n" timeout 2 # Ignore modem response. send "AT#F0*Q2\r" # Trellis modulation disabled # Retrain with adaptive rate expect "0\r" or "OK\r\n" timeout 2 # Confirm commands successful send "ATV0X0S0=2\r" # Numeric response code # AT compatible messages # Answer on 2nd ring...
Page 431: Sample File Modem_Z.cfg
Sample File modem_z.cfg # COMPONENT_NAME: (ESPSETUP) ENTRY SERVICE PROCESSOR SETUP Z # FUNCTIONS: Modem configuration file for many early Hayes* compatible modems. # This example uses the ATZ reset command to choose the factory defaults. # This setup will work for many modems, but it is required for early vintage # modems which respond to neither the ATZ0 reset command nor the extended (&) # commands.
Page 432 timeout 60 done disconnect: delay 2 # Separate from previous data. send "+++" # Assure command mode. delay 2 # Allow mode switching delay. send "ATH0T\r" # Set modem switch-hook down # (i.e., hang up). ignore "0\r" or "OK\r" timeout 2 # Ignore modem response.
Page 433: Sample File Modem_Z0.Cfg
Sample File modem_z0.cfg # COMPONENT_NAME: (ESPSETUP) ENTRY SERVICE PROCESSOR SETUP Z0 # FUNCTIONS: Modem configuration file for some early Hayes* compatible modems. # This example uses the ATZ0 reset command to choose the factory defaults. # This setup is recommended for modems that will respond to the ATZ0 command # and which do not respond to the extended (&) commands.
Page 434 expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done disconnect: delay 2 # Separate from previous data. send "+++" # Assure command mode. delay 2 # Allow mode switching delay. send "ATH0T\r"...
Page 435: Sample File Modem_F.cfg
Sample File modem_f.cfg # COMPONENT_NAME: (ESPSETUP) ENTRY SERVICE PROCESSOR SETUP F # FUNCTIONS: Modem configuration file for many recent Hayes* compatible modems. # This example uses the AT&F reset command to choose the factory defaults. # This set up is preferred for modems with extended (&) commands. For early # vintage modems, setup Z or Z0 is recommended.
Page 436 done retry: send "A/" # Repeat the previous command. # Expect a connection response. expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done disconnect: delay 2 # Separate from previous data. send "+++"...
Page 437: Sample File Modem_F0.Cfg
# responses. expect "8\r" or "7\r" or "6\r" or "4\r" or "3\r" delay 2 done Sample File modem_f0.cfg # COMPONENT_NAME: (ESPSETUP) ENTRY SERVICE PROCESSOR SETUP F0 # FUNCTIONS: Modem configuration file for many recent Hayes* compatible modems. # This example uses the AT&F0 reset command to choose the factory defaults. # This set up is preferred for modems with extended (&) commands.
Page 438 connect: send "ATDT%N\r" # Tone dialing command. # %N from Call Home setup. # Expect a connection response. expect "16\r" or "15\r" or "14\r" or "12\r" or "10\r" or "5\r" or "1\r" busy "7\r" timeout 60 done retry: send "A/" # Repeat the previous command.
Page 439: Sample File Modem_F1.Cfg
send "ATS0=0\r" # Set AutoAnswer OFF expect "0\r" timeout 2 # Confirm command successful. send "AT&C1&D2&R1\r" # Detect carrier and DTR, # Ignore RTS. expect "0\r" timeout 2 # Confirm command successful. done # RI Power On enabled. error: # Handle unexpected modem # responses.
Page 440 expect "0\r" timeout 2 # Confirm commands successful. send "ATS0=0\r" # Set AutoAnswer OFF expect "0\r" timeout 2 # Confirm command successful. send "AT&C1&D2&R1\r" # Detect carrier and DTR, # Ignore RTS. expect "0\r" timeout 2 # Confirm command successful. done connect: send "ATDT%N\r"...
Page 441 ripo: send "AT&F1Q0T\r" # Reset modem. Select profile 1 ignore "0\r" or "OK\r\n" timeout 2 # Ignore modem response. send "ATE0T\r" # Initialize modem: Echo OFF, expect "0\r" or "OK\r\n" timeout 2 # Enable responses (Numeric), send "ATQ0V0X0T\r" # Limit response codes. expect "0\r"...
Page 442 Service Guide...
Page 443: Appendix E. Ssa Problem Determination Procedures
Appendix E. SSA Problem Determination Procedures Problem determination procedures are provided by power-on self-tests (POSTs), service request numbers (SRNs), and maintenance analysis procedures (MAPs). Some of these procedures use the system service aids that are described in RS/6000 and Eserver pSeries Diagnostic Information for Multiple Bus Systems, order number SA38-0509.
Page 444 and prevents the adapter from becoming available, an error is logged that indicates which FRUs must be exchanged for new FRUs. Service Guide...
Page 445: Appendix F. Ssa Software And Microcode Errors
Appendix F. SSA Software and Microcode Errors This appendix provides an explanation of serial storage architecture (SSA) software, service request numbers (SRNs), and microcode errors. Service Request Numbers (SRNs) Service request numbers (SRNs) are generated for the SSA hot-swap disk drive by the system error-log analysis, system configuration code, diagnostics, and customer problem-determination procedures.
Page 446: Software And Microcode Errors
Software and Microcode Errors Some SRNs indicate that a problem might have been caused by a software error or by a microcode error. If you have one of these SRNs, perform the following actions: 1. Make a note of the contents of the error log for the device that has the problem. 2.
Page 447 Table 12. Service Request Numbers FRU List Problem 10101 Disk drive module (See “Removing Description: Disk drive motor stopped. The disk Hot-Plug SSA Disk Drives” on page drive module is bad. 324.) Action: If this SRN was received by one disk drive module only, then exchange that disk drive module.
Page 448 Table 12. Service Request Numbers (continued) FRU List Problem 2A004 Disk drive module (See “Removing Description: Async code 04 has been received. Hot-Plug SSA Disk Drives” on page A software error has probably occurred. 324.) Action: Go to “Software and Microcode Errors” SSA adapter card (See the on page 428 before exchanging any FRUs.
Page 449 Table 12. Service Request Numbers (continued) FRU List Problem 2A206 Disk drive module (See “Removing Description: A disk drive module has detected Hot-Plug SSA Disk Drives” on page that one of its SSA links has failed the POSTs. 324.) Action: 1.
Page 450 Table 12. Service Request Numbers (continued) FRU List Problem 34000 Disk drive module (See “Removing Description: The adapter cannot initialize a Hot-Plug SSA Disk Drives” on page device. This problem might be badly affecting the 324.) SSA loop. If the device is part of a RAID array, External SSA cables you may not be able to list this disk drive using Internal SSA connections...
Page 451 Table 12. Service Request Numbers (continued) FRU List Problem 46000 Action: Go to Advanced SerialRAID Adapters through User’s Guide and Maintenance Information, order 47500 number SA33-3285. 48000 None – Description: The SSA adapter has detected a link configuration resource that is not valid. Action: See “SSA Loop Configurations That Are Not Valid”...
Page 452 Table 12. Service Request Numbers (continued) FRU List Problem 50100 None – Description: An attempt was made to log an error against a pdisk that is not available to the using system. Action: This problem has occurred for one of the following reasons: v A user has deleted a pdisk from the system configuration.
Page 453 Table 12. Service Request Numbers (continued) FRU List Problem 60210 Disk drive module (See “Removing Description: The disk drive module failed the Hot-Plug SSA Disk Drives” on page diagnostic test. 324.) Action: Exchange the FRU for a new FRU. 60240 Disk drive module (See “Removing Description: A configuration problem has Hot-Plug SSA Disk Drives”...
Page 454: Ssa Loop Configurations That Are Not Valid
Table 12. Service Request Numbers (continued) FRU List Problem D0450 None – Description: A format operation is in progress. The format operation that was started on this disk drive module has not yet finished. A format operation can take up to 30 minutes to run. Action: Wait for the format operation to finish before you run the diagnostics again.
Page 455: Ssa Location Code Format
SRN 48000 shows that the SSA loop contains more devices or adapters than are allowed. The following condition exists: the loop contains more than 48 devices. If the SRN occurred when either you or the customer switched on the using system: 1.
Page 456: Ssa Loops And Links
(disk drive module). For more information, see ″Using the Service Aids″ in RS/6000 Enterprise Server Model F80, Eserver pSeries 620 Models 6F0 and 6F1 User’s Guide SSA Loops and Links The disk drive modules of the system unit are connected through two SSA links to an SSA adapter that is located in the using system.
Page 457: Disk Drive Module Strings
and A2, or B1 and B2); otherwise, the disk drive modules on the loop are not fully configured, and the diagnostics fail. Operations to all the disk drive modules on a particular loop can continue if that loop breaks at any one point. Each pair of connectors has a green light that indicates the operational status of its related loop: Status of Light...
Page 458: Rules For Ssa Loops
identification that is related to the position of the disk drive-module in the SSA string. After configuration, the disk drive module always has the same identification. It can be moved to any position on the SSA link, but can always be found by the software. Service actions are always related to physical disk drives.
Page 459 If two or more disk drive modules are turned off, fail, or are removed from the loop, some modules might become isolated from the SSA adapter. The following diagram shows that the disk drive modules in slots 2 and 4 have failed. The disk drive module in slot 1 can communicate with the using system only through connector A1 of the SSA adapter.
Page 460 Service Guide...
Page 461: Index
Index commands (continued) send diagnostic 425 about this book xvii common firmware error codes 239 ac, power cables 32 configuration, SSA and SCSI cabling 366 accessories 382 configure, processor/memory 287 acoustical connector, SSA backplane 361, 363 noise connectors 14 emissions 394 console mirroring 291 adapter console strategy 10...
Page 462 diskette drive 13 installation procedure (continued) disk drives (non hot-plug) 370 fans 338 electronic service agent 38 hot-plug disk drives, SCSI 321 emissions hot-plug disk drives, SSA 326 noise 394 media drives 370 entering open firmware 12 memory DIMMs 348 entry MAP 35, 41 memory riser card 343 entry point, MAPs 77...
Page 463 maintenance analysis procedures (continued) ordering publications xvii quick entry MAP 42 overview 2 maintenance analysis procedures (MAPs) 41, 75 diagnostics 35 MAPs (maintenance analysis procedures) using 75 parallel port 14, 15 MAPs (Maintenance Analysis Procedures) parts starting 77 keyboard 384, 386 media drives 370 power cords 382 replacing 370...
Page 464 processor/memory (continued) self-test, power-on 10 deconfigure 287 send diagnostic command 425 product disposal 389 serial port publications, online xvii selection menu 276 publications, ordering xvii snoop setup menu 261 speed setup menu 276 serial storage architecture 427 quick entry MAP 35, 42 adapter description 438 description of SRN table 427 disk drive identification 439...
Page 465 service processor (continued) transfer of a modem session 407 setup 397 setup checklist 397 update messages setup menu 258 system firmware 239 system information menu 266 using system power control menu 262 electronic service agent 38 telephone setup menu 277 MAPs 75 test 397 service processor 38...
Page 466 Service Guide...
Page 467 Readers’ Comments — We’d Like to Hear from You RS/6000 Enterprise Server Model F80 Eserver pSeries 620 Models 6F0 and 6F1 Service Guide Publication No. SA38-0568-03 Overall, how satisfied are you with the information in this book? Very Satisfied Satisfied...
Page 468 Readers’ Comments — We’d Like to Hear from You Cut or Fold Along Line SA38-0568-03 Fold and Tape Please do not staple Fold and Tape _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ NO POSTAGE NECESSARY IF MAILED IN THE...
Page 470 Printed in USA April 2002 SA38-0568-03...

IBM F80 Service Manual

Safety Notices

Data Integrity and Verification

About this Book

Chapter 1. Reference Information

Chapter 2. Diagnostics Overview

Chapter 3. Maintenance Analysis Procedures (Maps)

Chapter 4. Checkpoints

Chapter 5. Error Code to FRU Index

Chapter 6. Loading the System Diagnostics in Service Mode

Chapter 7. Using the Service Processor

Chapter 8. Using System Management Services

Chapter 9. Removal and Replacement Procedures

Chapter 10. Parts Information

Appendix A. Environmental Notices

Appendix B. Notices

Appendix C. Service Processor Setup and Test

Appendix D. Modem Configurations

Quick Links

Related Manuals for IBM F80

Summary of Contents for IBM F80