Problems With Centreware Internet Services - Xerox Wide Format IJP 2000 User Manual

4.1.5

Problems with CentreWare Internet Services

This section describes the causes and recommended remedies for problems that may occur while using CentreWare
Internet Services.
Symptom
Unable to connect to
CentreWare Internet
Services.
The [Update] button is
not working.
Selecting the menu on
the left frame does not
update the right frame
contents.
The screen display is
distorted.
The latest information is
not displayed.
The [Apply] button does
not reflect the new
settings.
The [Apply] button
displays a message on the
browser, such as [The
server returned an invalid
or unrecognized response]
and [No Data].
Unable to delete jobs.
Check
Is the machine working
properly?
Is the Internet address
correctly entered?
Is a proxy server being used?
Are you using a specified
browser?
Is the window size for the
browser too small?
Is the display refreshed?
Are all entered values correct?
Is it during operation or after
operation by the control panel
on the machine?
Is the entered password
correct?
Is the machine working
properly?
The machine is processing.
Remedy
Check if the machine is powered on.
Confirm the Internet address again. If the problem persists,
enter an IP address to make a connection.
Depending on the proxy server, connections may not be
possible. Set the browser not to "Use proxy server or set that
particular address not to use a proxy server.
Confirm if your browser is supported.
"Setting Up for Using CentreWare Internet

Refer
Services" (p. 57)
Change the window size for the browser.
Press the [Update] button.
If a value outside of the permitted range is entered, the
update will automatically change the value to that within the
range.
When the automatic reset function is configured, any setting
by CentreWare Internet Services is not applied until the
setting time passes. Wait for a while.
Entry in [Password] does not match that in [Re-enter
Password]. Enter the correct password.
Reboot the machine.
Wait for a while and then press the [Update] button.
4
4.1 Troubleshooting
95