Inter-Tel Axxess User Manual page 61

Index
A
About This Guide 2
About Voice Mail 3
Accessing Your Mailbox 15
Accessing Your Phone 39
Account Codes 35
ACD Agent Login/Logout Feature 42
ACD Hunt Groups 41
Adding Parties to a Conference 10
Administrators 46
Agent Help 40
Agent IDs 41
Alternate Greeting 25
Announce Only Calls 28
Answering Calls 8
Automatic Call Distribution (ACD) 41
Automatic System Forwarding 12
C
Call Screening Transfer Method 28
Call Waiting 9
Callbacks 8
Calls
answering 8
enabling/disabling hunt group 41
ending ACD 43
forwarding 12
making 8
making conference 10
making emergency 9
making non-handsfree 7
picking up (reverse transferring) 11
placing on hold 10
responding to waiting 9
returning to held caller 10
transferring 11
Canceling
call forwarding 12
do-not-disturb 21
messages 14
unheard messages 20
Cascade Levels 30
Changing
call screening transfer method 28
fax destination 29
language 24
Axxess Single-Line Phone User Guide
mailbox password 27
message envelope 27
message search order 29
personal greeting 26
remote access password 38
voice mail directory name 26
D
Default Feature Codes 48
Default Operation 24
Deleting Station Speed-Dial Numbers 32
Dial Tones 3
Dialing Options 8
Dialing Station Speed-Dial Numbers 33
Disabling
account code 35
call forward 39
do-not-disturb 21
hunt group calls 41
record-a-call 34
system forwarding 12
Distributing Calls 41
Dropping Out of a Conference Call 10
E
Emergency Calls 9
Enabling
call forward 39
do-not-disturb 21
hunt group calls 41
system forwarding 12
Ending an ACD Hunt Group Call 43
Entering Account Code 35
Erasing Station Speed-Dial Numbers 32
F
Fax Destination 29
Feature Codes, Default 48
Features
ACD agent login/logout 42
forward 12
last number dialed/saved 13
message 14
off-hook voice announce 7
paging 34
record-a-call 34
redial 13
ring intercom always 7
Finding Your Way 1
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