Logging In And Out Of Acd Hunt Groups - Inter-Tel Axxess User Manual

Logging In and Out of ACD Hunt Groups

Agents can log in to and out of the ACD hunt group at any time. While logged in, the
agent receives calls through the ACD hunt group. When the agent is logged out, calls
to that ACD hunt group bypass the agent.
To log in to all of your ACD hunt groups at once using the ACD Agent Login/
Logout feature code:
Lift the handset and dial
NOTE:
This feature code acts as a toggle. If you were already logged in, you hear a
single tone.
To log in to one or more hunt groups using the ACD Agent Login feature code:
Lift the handset and dial
1.
EITHER, Enter the desired ACD hunt group number.
2.
OR, Press
NOTE:
Do one of the following:
3.
•
To log into ACD hunt group(s) using Agent IDs: Enter your Agent ID.
You are logged into the ACD hunt group(s) that you requested that use the
Agent ID you entered in this step.
NOTE:
repeating tones. You must have the other agent log out before you can use
that phone.
•
To log into ACD hunt group(s) that do not use Agent IDs: Press
are logged into the ACD hunt group(s) that you requested that do not use
Agent IDs.
NOTE:
tones. Start over.
Hang up. Repeat this procedure to log into additional ACD groups, if necessary.
4.
To log out of one or more ACD hunt group:
EITHER, Lift the handset and dial
1.
groups at once. You hear a confirmation tone.
OR, Lift the handset and dial
group, the procedure is complete. If you were logged in to more than one hunt
group, dial the extension number of the desired ACD hunt group.
Hang up.
2.
42
.
3 2 8
3
2
to log in to all of your ACD hunt groups at once.
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If you entered an invalid hunt group number, you hear repeating tones.
If another Agent ID is already logged in at this phone, you hear
If you are not a member of the entered hunt group, you hear repeating
3
.
6
to log out of all of your ACD hunt
3 2 8
. If you were logged in to only one hunt
2 7
Axxess Single-Line Phone User Guide
. You
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