Frequently Asked Questions (Faq) - Inter-Tel Axxess User Manual

F A
REQUENTLY
This section includes some of the most frequently asked questions. If you have prob-
lems with your phone or voice mailbox, refer to this section before you contact your
System Administrator or Inter-Tel.
How do I program System Speed-Dial numbers?
Q1.
Only your System Administrator can program System Speed-Dial numbers. You can,
A1.
however, program up to ten Station Speed-Dial numbers (see
How can I retrieve messages if I don't know the password for my voice mail?
Q2.
Try using your extension number, which is your default password. Or, maybe you
A2.
don't have a password, in which case pressing
options don't work, contact your System Administrator, who can change or erase the
password for you. You can then retrieve your messages and reset the password, if
desired (see
Why can't I retrieve deleted messages?
Q3.
Voice mail may have erased your message. After a programmed amount of time has
A3.
lapsed, up to 24 hours, voice mail automatically erases all deleted messages (see
page 18). If you attempted to undelete a voice mail within this time frame, however,
your telephone system may not have the latest software (the "undelete" feature was a
recent addition). Or, your voice mail system may not have sufficient space pro-
grammed to store deleted messages. Contact your System Administrator to determine
if this feature is available.
How can I set the number of rings that are allowed before the call is sent to voice
Q4.
mail?
Only your System Administrator can change the number of rings. You cannot alter
A4.
this at your phone.
Why can't I use one of the features described in this guide?
Q5.
There are a few reasons why you might not be able to access the feature. Some possi-
A5.
ble reasons include:
• Your system software version may not support the feature (this guide covers all
versions).
• Your System Administrator may not have enabled the feature for your phone.
• Your System Administrator may have programmed your phone to block the fea-
ture.
Axxess Single-Line Phone User Guide
Q
SKED UESTIONS
page 27).
(FAQ)
page 32).
is all you need to do. If these
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