Requesting Agent Help - Inter-Tel Axxess User Manual

R A
EQUESTING
Your telephone system may be programmed to support the Agent Help feature, which
allows you to request help from a designated "Agent Help Extension" (usually your
supervisor) during a call. When your request call rings at the Agent Help Extension,
the supervisor can choose to join the call or reject the request.
If the Agent Help Extension is a phone, the phone's microphone is automatically
muted so that the supervisor cannot be heard unless he or she presses the MUTE key.
If the Agent Help Extension is a single-line phone, however, the supervisor can be
heard as soon as the conference is established. In either case, the supervisor can hear
all other parties on the call.
To use the Agent Help feature while on a call:
Perform a hookflash and dial
1.
Help feature is not available at your phone, you already have four parties in your
call, not enough system circuits are currently available, or the Agent Help Exten-
sion is in Do-Not-Disturb.
Dial the Agent Help Extension number, if required. (Your phone may be pro-
2.
grammed to automatically dial the number, or you may be required to dial it.)
If the Agent Help Extension accepts the call, you hear the Agent Help tone, if it is
enabled, and the supervisor can monitor or join your call.
If the Agent Help Extension rejects the call, you hear a confirmation tone.
40
H
GENT ELP
3
. If you hear repeating tones, the Agent
7 5
Axxess Single-Line Phone User Guide