•
Do not slide the paper into the tray. Load paper as shown in the illustration below.
•
Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly
against the paper or envelopes.
Use recommended paper
•
Use only recommended paper or specialty media.
•
Do not load wrinkled, creased, damp, bent, or curled paper.
•
Flex and straighten paper before loading it,
•
Do not use paper that has been cut or trimmed by hand.
•
Do not mix paper sizes, weights, or types in the same tray.
•
Make sure that the paper size and type are set correctly on the computer or printer control panel.
•
Store paper per manufacturer recommendations.
Diagnostic information
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