Page 1 CX310 Series and CX317 User's Guide June 2017 www.lexmark.com Machine type(s): 7527 Model(s): 211, 231...
Page 2: Table Of Contents
Contents Contents Safety information..................6 Conventions................................6 Learning about the printer................8 Finding information about the printer......................8 Selecting a location for the printer........................9 Printer conﬁgurations............................10 Understanding the basic functions of the scanner..................11 Using the ADF and scanner glass........................12 Using the printer control panel........................12 Understanding the colors of the Sleep button and indicator lights............
Page 3 Contents Printing......................50 Printing a document............................50 Printing from a mobile device......................... 51 Printing conﬁdential and other held jobs....................52 Printing information pages..........................54 Canceling a print job............................54 Copying......................55 Making copies..............................55 Copying photos..............................56 Copying on specialty media...........................56 Customizing copy settings..........................58 Placing information on copies........................
Page 4 Contents Saving energy..............................122 Recycling................................126 Securing the printer.................. 127 Using the security lock feature........................127 Statement of Volatility............................. 127 Erasing volatile memory..........................128 Erasing non‑volatile memory........................128 Finding printer security information......................128 Maintaining the printer................129 Storing supplies..............................129 Cleaning the printer............................129 Checking the status of parts and supplies....................131 Estimated number of remaining pages.......................
Page 5 Contents Troubleshooting..................168 Understanding the printer messages......................168 Solving printer problems..........................181 Solving print problems............................187 Solving copy problems...........................214 Solving scanner problems..........................217 Embedded Web Server does not open..................... 221 Contacting customer support........................223 Notices....................... 224 Product information............................224 Edition notice..............................224 Power consumption............................228 Index......................236...
Page 6: Safety Information
Safety information Safety information Conventions Note: A note identiﬁes information that could help you. Warning: A warning identiﬁes something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
Page 7 You must use either a printer stand or printer base if you are using multiple input options. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
Page 8: Learning About The Printer
Caring for and maintaining the printer • Troubleshooting and solving problems Information on setting up and conﬁguring the accessibility Lexmark Accessibility Guide—This guide is available features of your printer at http://support.lexmark.com. Help using the printer software Windows or Mac Help—Open a printer software program or application, and then click Help.
Page 9: Selecting A Location For The Printer
Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Lexmark support Web site— support: http://support.lexmark.com • Documentation Note: Select your country or region, and then select your product to view the appropriate support site.
Page 10: Printer Conﬁgurations
You must use either a printer stand or printer base if you are using multiple input options. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters.
Page 11: Understanding The Basic Functions Of The Scanner
Learning about the printer Basic models Printer control panel Automatic document feeder (ADF) Standard bin Top door latch Right side cover Standard 250-sheet tray (Tray 1) Manual feeder Optional 650-sheet duo tray with integrated multipurpose feeder (Tray 2) Understanding the basic functions of the scanner •...
Page 12: Using The Adf And Scanner Glass
Learning about the printer Using the ADF and scanner glass Automatic document feeder (ADF) Scanner glass Use the scanner glass for single‑page documents, book pages, Use the ADF for multiple‑page documents. small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
Page 13: Understanding The Colors Of The Sleep Button And Indicator Lights
Learning about the printer Use the Display • View printing, copying, e‑mailing, and scanning options. • View printer status and error messages. Select button • Select menu options. • Save settings. Arrow buttons Scroll through menus or settings on the display. Keypad Enter numbers, letters, or symbols.
Page 14: Additional Printer Setup
Additional printer setup Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 15: Accessing The Controller Board
Additional printer setup Accessing the controller board CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 16 Additional printer setup Memory card connector Option card connector Reattach the cover.
Page 17: Installing A Memory Card
Additional printer setup Turn the screws clockwise to lock the cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 18 Additional printer setup Align the notch (1) on the memory card with the ridge (2) on the connector. Push the memory card straight into the connector, and then push the card toward the controller board wall until it clicks into place. Close the controller board access cover.
Page 19: Installing An Optional Card
Additional printer setup Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 20: Installing Hardware Options
Additional printer setup Push the card ﬁrmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be ﬂushed against the controller board.
Page 21 Additional printer setup CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 22: Attaching Cables
Additional printer setup Align the printer with the 650‑sheet duo tray, and then lower the printer into place. Install the dust cover. Note: When the printer software and any options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs.
Page 23: Setting Up The Printer Software
• From the software CD that came with your printer. • Go to http://support.lexmark.com, and then select your printer and operating system. Run the installer, and then follow the instructions on the computer screen. For Macintosh users, add the printer.
Page 24: Networking
Additional printer setup Adding available options in the print driver For Windows users Open the printers folder. Select the printer you want to update, and then do the following: • For Windows 7 or later, select Printer properties. • For earlier versions, select Properties. Navigate to the Conﬁguration tab, and then select Update Now ‑...
Page 25: Preparing To Set Up The Printer On A Wireless Network
Additional printer setup Preparing to set up the printer on a wireless network Notes: • Make sure your wireless network adapter is installed in your printer and working properly. For more information, see the instruction sheet that came with the wireless network adapter. •...
Page 26: Connecting The Printer Using The Wireless Setup Wizard
Additional printer setup Connecting the printer using the Wireless Setup Wizard Before you begin, make sure that: • A wireless network adapter is installed in the printer and is working properly. For more information, see the instruction sheet that came with the wireless network adapter. •...
Page 27: Connecting The Printer To A Wireless Network Using The Embedded Web Server
Additional printer setup Using the Personal Identiﬁcation Number (PIN) method From the printer control panel, navigate to: > Settings > > Network/Ports > > Network [x] > > Network [x] Setup > > Wireless > > Wireless Connection Setup > >...
Page 28: Verifying Printer Setup
Additional printer setup Verifying printer setup When all hardware and software options are installed and the printer is turned on, verify that the printer is set up correctly by printing the following: • Menu settings page—Use this page to verify that all printer options are installed correctly. If an option you installed is not listed, then it is not installed correctly.
Page 29: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media Proper selection and loading of media can improve how reliably documents print. For more information, see “Avoiding jams” on page 158 “Storing paper” on page Setting the paper size and type From the printer control panel, navigate to: >...
Page 30 Loading paper and specialty media Note: Do not remove trays while a job is printing or while Busy appears on the display. Doing so may cause a jam. If the paper is longer than letter‑size paper, then squeeze and then slide the length guide at the back of the tray to extend it.
Page 31 Loading paper and specialty media Squeeze, and then slide the width guide tab to the correct position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of the tray to help position the guides. Flex the sheets back and forth to loosen them, and then fan them.
Page 32: Loading The Manual Feeder
Loading paper and specialty media Load the paper stack with the recommended printable side faceup. Place the paper guides securely against the edges of the paper. Insert the tray. From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray.
Page 33: Loading The 650-Sheet Duo Tray
Loading paper and specialty media One‑sided printing using a letterhead Two‑sided printing using a letterhead • Load envelope with the ﬂap side up and against the right side of the paper guide. Feed paper into the manual feeder only to the point where its leading edge can contact the paper guides. Note: To achieve the best possible print quality, use only high‑quality media designed for laser printers.
Page 34: Loading The Multipurpose Feeder
Loading paper and specialty media Length guide tab Paper size indicator Width guide tab Loading the multipurpose feeder Push the multipurpose feeder latch to the left.
Page 35 Loading paper and specialty media Open the multipurpose feeder. Pull the multipurpose feeder extender. Note: Guide the extender gently so that the multipurpose feeder is fully extended and open. Prepare the paper for loading. • Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper.
Page 36 Loading paper and specialty media Locate the maximum paper ﬁll indicator and tab. Note: Make sure the paper or specialty media is below the maximum paper ﬁll indicator located on the paper guides. Width guide tab Maximum paper ﬁll indicator Width guide Feeder extender Paper size indicator...
Page 37: Linking And Unlinking Trays
Loading paper and specialty media • Load envelopes with the ﬂap side up and against the right side of the paper guide. Notes: • Do not load or close the multipurpose feeder while a job is printing. • Load only one size and type of paper at a time. •...
Page 38: Creating A Custom Name For A Paper Type
Loading paper and specialty media Creating a custom name for a paper type Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 39: Assigning A Custom Paper Type
Loading paper and specialty media Using the printer control panel From the printer control panel, navigate to: > Settings > > Paper Menu > > Custom Names Type a name for the paper type, and then press Assigning a custom paper type Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address ﬁeld.
Page 40: Paper And Specialty Media Guide
Paper and specialty media guide Paper and specialty media guide Using specialty media Tips on using letterhead • Use letterhead designed speciﬁcally for laser printers. • Print a test page on the letterhead being considered for use before buying large quantities. •...
Page 41: Tips On Using Transparencies
Paper and specialty media guide Source Printing Printable Paper side orientation Manual feeder Two‑sided Faceup Load the sheet with the bottom edge entering the printer ﬁrst. Multipurpose feeder One‑sided Facedown Load the sheet with the top edge entering the printer ﬁrst. Multipurpose feeder Two‑sided Faceup...
Page 42: Tips On Using Envelopes
Print samples on labels being considered for use before buying large quantities. • For more information on label printing, characteristics, and design, see the Card Stock & Label Guide at http://support.lexmark.com. • Use labels designed speciﬁcally for laser printers. •...
Page 43: Paper Guidelines
Paper and specialty media guide Tips on using card stock Card stock is heavy, single‑ply specialty media. Many of its variable characteristics, such as moisture content, thickness, and texture, can signiﬁcantly affect print quality. • From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the card stock loaded in the tray.
Page 44: Unacceptable Paper
Paper and specialty media guide Moisture content The amount of moisture in paper affects both print quality and the ability of the printer to feed the paper correctly. Leave paper in its original wrapper until it is time to use it. This limits the exposure of paper to moisture changes that can degrade its performance.
Page 45: Selecting Preprinted Forms And Letterhead
Lexmark consistently tests its printers with recycled paper (20–100% post-consumer waste) and a variety of test paper from around the world, using chamber tests for different temperature and humidity conditions. Lexmark has found no reason to discourage the use of today's recycled office papers, but generally the following property guidelines apply to recycled paper.
Page 46: Supported Paper Sizes, Types, And Weights
Paper and specialty media guide • Store individual packages on a ﬂat surface. • Do not store anything on top of individual paper packages. • Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and wrapper help keep the paper clean, dry, and ﬂat.
Page 47 Paper and specialty media guide Paper size and Standard Manual 650‑sheet duo tray Scanner Duplex dimension 250‑sheet tray feeder glass mode 550‑sheet Multipurpose tray feeder Legal 216 x 356 mm (8.5 x 14 in.) Executive 184 x 267 mm (7.3 x 10.5 in.) Oﬁcio (Mexico) 216 x 340 mm (8.5 x 13.4 in.)
Page 48: Supported Paper Types And Weights
Paper and specialty media guide Paper size and Standard Manual 650‑sheet duo tray Scanner Duplex dimension 250‑sheet tray feeder glass mode 550‑sheet Multipurpose tray feeder DL Envelope 110 x 220 mm (4.3 x 8.7 in.) C5 Envelope 162 x 229 mm (6.4 x 9 in.) B5 Envelope 176 x 250 mm...
Page 49 Paper and specialty media guide Paper type 250‑sheet Manual 650‑sheet duo tray Scanner Duplex tray feeder glass mode 550‑sheet Multipurpos tray e feeder Paper • Plain • Recycled • Glossy • Bond • Letterhead • Preprinted • Colored • Light •...
Page 50: Printing
Printing Printing Printing a document Printing from a computer Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before sending the print job. From the document that you are trying to print, open the Print dialog. If necessary, adjust the settings.
Page 51: Printing From A Mobile Device
Printing Using Max Speed and Max Yield Max Speed and Max Yield let you choose between a faster print speed and a higher toner yield. Max Yield is the factory default setting. • Max Speed—This lets you print in either black or color depending on the setting in the printer driver. The printer prints in color unless Black Only is selected in the printer driver.
Page 52: Printing Conﬁdential And Other Held Jobs
Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application.
Page 53: Printing Held Jobs
Printing Print job type Description Max Invalid PIN Limits the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name and PIN are deleted. Conﬁdential Job Expiration Lets you hold print jobs in the computer until you enter the PIN from the printer control panel.
Page 54: Printing Information Pages
Printing Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings >...
Page 55: Copying
Copying Copying Automatic document feeder (ADF) Scanner glass Use the scanner glass for single-page documents, book pages, Use the ADF for multiple‑page documents. small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Note: The ADF scans only one-side of the page.
Page 56: Copying Photos
Copying • The ADF indicator light comes on when the paper is loaded properly. Adjust the paper guides. From the printer control panel, use the keypad to enter the number of copies, and then press Copying using the scanner glass Place an original document facedown on the scanner glass in the upper left corner.
Page 57: Copying On Letterhead
Copying Navigate to: Copy to > > select the tray containing the transparencies > > select the number of copies or enter a number on the keypad > If there are no trays that contain transparencies, then do the following: Navigate to: Copy to >...
Page 58: Customizing Copy Settings
Copying Customizing copy settings Copying to a different size Load an original document faceup, short edge ﬁrst into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
Page 59: Reducing Or Enlarging Copies
Copying If there are no trays that contain the paper size and type you want to use, then do the following: Navigate to: Copy to > > Manual Feeder > > select the paper size > > select the paper type > Load the size and type of paper into the multipurpose feeder, and then press Note: If you want to copy another document, then place it on the scanner glass, press the left or right arrow button to scroll to Scan the Next Page, and then press...
Page 60: Adjusting Copy Quality
Copying From the printer control panel, navigate to: > Copy > > Darkness > adjust the darkness setting > select the number of copies or enter a number on the keypad > Note: If you want to copy another document, then place it on the scanner glass, press the left or right arrow button to scroll to Scan the Next Page, and then press Press the left or right arrow button to scroll to Finish the Job, and then press Adjusting copy quality...
Page 61: Collating Copies
Copying Select the number of copies or enter a number on the keypad, and then press Note: If you want to copy another document, then place it on the scanner glass, press the left or right arrow button to scroll to Scan the Next Page, and then press Press the left or right arrow button to scroll to Finish the Job, and then press Collating copies If you print multiple copies of a document, then you can choose to print each copy as a set (collated) or to print...
Page 62: Placing Information On Copies
Copying From the printer control panel, navigate to: > Copy > > Separator Sheets Select Between Copies, Between Jobs, Between Pages, or Off. Select the number of copies or enter a number on the keypad, and then press Note: If you want to copy another document, then place it on the scanner glass, press the left or right arrow button to scroll to Scan the Next Page, and then press Press the left or right arrow button to scroll to Finish the Job, and then press Copying multiple pages onto a single sheet...
Page 63: Canceling A Copy Job
Copying Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides.
Page 64 Copying Copy to This option lets you select the paper size and type on which your copies will be printed. • To scroll to the paper size and type that matches the paper loaded in the tray or feeder, press the left or right arrow button, and then press •...
Page 65: Separator Sheets
Copying Select from the following content sources: • Color Laser—The original document was printed using a color laser printer. • Black/White Laser—The original document was printed using a mono laser printer. • Inkjet—The original document was printed using an inkjet printer. •...
Page 66: E-Mailing
E-mailing E-mailing Automatic document feeder (ADF) Scanner glass Use the scanner glass for single-page documents, book pages, Use the ADF for multiple‑page documents. small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Note: The ADF scans only one-side of the page.
Page 67: Creating An E-Mail Shortcut
E-mailing • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > E-mail/FTP Settings > E-mail Settings. Enter the appropriate information, and then click Submit. Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address ﬁeld.
Page 68: Canceling An E-Mail
E-mailing Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is properly loaded. If you are loading a document into the ADF tray, then adjust the paper guides.
Page 69: Scanning
Scanning Scanning Scanning to an FTP address Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single-page documents, book pages, small items (such as postcards or photos), transparencies, photo Note: The ADF scans only one side of the page. paper, or thin media (such as magazine clippings).
Page 70 Scanning Enter the appropriate information. Note: A password may be required. If you do not have an ID and password, then contact your system support person. Enter a shortcut number. If you enter a number that is already in use, then you are prompted to select another number. Click Add.
Page 71: Scanning To A Computer
Scanning Scanning to a computer Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media Note: The ADF scans only one-side of the page. (such as magazine clippings).
Page 72 Scanning Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light turns on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides.
Page 73: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Menus list Supplies Menu Paper Menu Reports Network/Ports Cyan Cartridge Default Source Menu Settings Page Active NIC Magenta Cartridge Paper Size/Type Device Statistics Standard Network or Network [x] Yellow Cartridge Substitute Size Network Setup Page Standard USB Black Cartridge...
Page 74: Supplies Menu
Understanding the printer menus Supplies menu Cyan Cartridge View the status of the toner cartridges, which can be any of the following: Magenta Cartridge Early Warning Yellow Cartridge Invalid Black Cartridge Near End of Life Replace Missing Defective Unsupported Waste Toner Bottle View the status of the waste toner bottle.
Page 75 Understanding the printer menus Paper Size/Type menu Tray [x] Size Specify the paper size loaded in each tray. Notes: • Letter is the U.S. factory default setting. A4 is the international JIS‑B5 factory default setting. Letter • If two trays contain paper of the same size and type, and the trays Legal have the same settings, then the trays are automatically linked.
Page 76 Understanding the printer menus Multipurpose Feeder Size Specify the paper size loaded in the multipurpose feeder. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 • The menu item applies only when the multipurpose feeder is Letter installed.
Page 77 Understanding the printer menus Manual Paper Size Specify the size of the paper being manually loaded. Note: Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 Letter Legal Executive Oﬁcio (Mexico) Folio Statement Universal Manual Paper Type Specify the paper type being manually loaded.
Page 78: Substitute Size Menu
Understanding the printer menus Substitute Size menu Substitute Size Substitute a speciﬁed paper size if the requested paper size is not available. Statement/A5 Notes: Letter/A4 • All Listed is the factory default setting. All available substitutions are All Listed allowed. •...
Page 79: Paper Weight Menu
Understanding the printer menus Envelope Texture Specify the relative texture of the envelopes loaded. Smooth Note: Normal is the factory default setting. Normal Rough Letterhead Texture Specify the relative texture of the letterhead loaded. Smooth Note: Normal is the factory default setting. Normal Rough Preprinted Texture...
Page 80 Understanding the printer menus Card Stock Weight Specify the relative weight of the card stock loaded. Light Note: Normal is the factory default setting. Normal Heavy Transparency Weight Specify the relative weight of the transparencies loaded. Light Note: Normal is the factory default setting. Normal Heavy Recycled Weight...
Page 81: Paper Loading Menu
Understanding the printer menus Heavy Weight Specify that the relative weight of the paper loaded is heavy. Heavy Rough/Cotton Weight Specify the relative weight of the rough or cotton paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Custom [x] Weight Specify the relative weight of the custom paper loaded.
Page 82: Custom Types Menu
Understanding the printer menus Heavy Loading Determine and set two‑sided printing for all print jobs that specify Heavy as the paper type. Duplex Custom [x] Loading Determine and set two‑sided printing for all print jobs that specify Custom [x] as the paper type. Duplex Note: Custom [x] Loading is available only when the custom type is supported.
Page 83: Custom Scan Sizes Menu
Understanding the printer menus Custom Scan Sizes menu Custom Scan Size [x] Specify a custom scan size name, size, and page orientation. Scan Size Name Notes: Width • 8.5 inches is the U.S. factory default setting for Width. 216 mm is the Height international factory default setting for Width.
Page 84: Reports Menu
Understanding the printer menus Reports menu Reports menu Menu Settings Page Print a report on the current printer menu settings. The report also contains information about the status of the supplies and a list of hardware options that are successfully installed. Device Statistics Print a report containing printer statistics, such as supply information and number of printed pages.
Page 85 Understanding the printer menus Standard Network or Network [x] menus Note: Only active ports appear in this menu. Energy Efficient Ethernet Set the printer Ethernet connection to a energy‑saving mode. Enable Note: Enable is the factory default setting. Disable PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language.
Page 86: Network Card Menu
Understanding the printer menus Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Notes: • Auto is the factory default setting. Auto • Off ﬁlters print jobs using the standard protocol. • On processes raw binary PostScript print jobs. Standard Network Setup OR Display and set the printer network settings.
Page 87 Understanding the printer menus Job Timeout Set the amount of time it takes for a network print job to be canceled. 0, 10–225 seconds Notes: • “90 seconds” is the factory default setting. • A setting value of 0 disables the timeout. If a value between 1 and 9 is selected, then Invalid appears on the •...
Page 88: Ipv6 Menu
Understanding the printer menus Enable HTTP Server Enable the built-in Web server (Embedded Web Server). When enabled, the printer can be monitored and managed remotely using a Web browser. Note: Yes is the factory default setting. WINS Server Address View or change the current WINS server address. Enable DDNS View or change the current DDNS setting.
Page 89: Wireless Menu
Understanding the printer menus Wireless menu Note: This menu is available only in printers connected to a wireless network or printer models that have a wireless network adapter. To access the menu, navigate to: Network/Ports > Network [x] > Network [x] Setup > Wireless Wi‑Fi Protected Setup Establish a wireless network and enable network security.
Page 90: Standard Usb Menu
Understanding the printer menus View Name Show the assigned AppleTalk name. Note: The AppleTalk name can be changed only from the Embedded Web Server. View Address Show the assigned AppleTalk address. Note: The AppleTalk address can be changed only from the Embedded Web Server.
Page 91: Smtp Setup Menu
Understanding the printer menus USB Buffer Set the size of the USB input buffer. Disabled Notes: Auto • Auto is the factory default setting. 3K to [maximum size allowed] • Disabled turns off job buffering. • The USB buffer size value can be changed in 1-KB increments. •...
Page 92: Security Menu
Understanding the printer menus Use SSL Set the printer to use SSL for increased security when connecting to the SMTP server. Disabled Negotiate Notes: Required • Disabled is the factory default setting. • When the Negotiate setting is used, the SMTP server determines if SSL will be used.
Page 93: Security Audit Log Menu
Understanding the printer menus Verify Job Expiration Set a limit on how long the printer stores print jobs needing veriﬁcation. 1 hour 4 hours 24 hours 1 week Reserve Job Expiration Set a limit on how long the printer stores print jobs for printing at a later time. 1 hour 4 hours 24 hours...
Page 94 Understanding the printer menus Manually Set Date and Time Enter the date and time. [input date/time] Notes: • Manually setting the date and time sets Enable NTP to No. • The wizard lets you set the date and time in YYYY‑MM‑DD‑HH:MM format.
Page 95: Settings Menu
Understanding the printer menus Settings menu General Settings menu Display Language Set the language of the text appearing on the display. English Note: Not all languages are available for all models. You may Francais need to install a special hardware for some languages. Deutsch Italiano Espanol...
Page 96 Understanding the printer menus Run Initial Setup Run the setup wizard. Paper Sizes Specify the unit of measurement for paper sizes. Notes: Metric • US is the factory default setting. • The initial setting is determined by your country or region selection in the initial setup wizard.
Page 97 Understanding the printer menus Timeouts Set the amount of time in minutes the printer waits after a job is printed before it goes into a reduced power state. Sleep Mode Disabled Notes: 1–60 • 20 is the factory default setting. •...
Page 98 Understanding the printer menus Timeouts Set the amount of time in seconds the printer waits for additional data before canceling a print job. Wait Timeout Disabled Notes: 15–65535 • 40 is the factory default setting. • Wait Timeout is available only when the printer is using PostScript emulation.
Page 99: Copy Settings Menu
Understanding the printer menus Press and Hold Sleep Button Determine how the printer, while in idle state, reacts to a long press of the Sleep button. Do Nothing Sleep Note: Do Nothing is the factory default setting. Hibernate Factory Defaults Use the printer factory default settings.
Page 100 Understanding the printer menus Allow color copies Enable color in copies. Notes: • On is the factory default setting. • Setting this to Off will hide all color‑speciﬁc menus. • This setting overrides the Color setting. Sides (Duplex) Specify whether an original document is two‑sided (duplex) or one‑sided, and then specify whether the copy should be two‑sided or one‑sided.
Page 101 Understanding the printer menus Original Size Specify the paper size of the original document. Letter Notes: Legal • Letter is the U.S. factory default setting. A4 is the international factory Executive default setting. Folio • Legal, Folio, and Oﬁcio (Mexico) paper sizes are supported only in the Statement ADF.
Page 102 Understanding the printer menus Overlay Specify the overlay text printed on each page of the copy job. Conﬁdential Note: Off is the factory default setting. Copy Draft Urgent Custom Allow priority copies Allow interruption of a print job to copy a page or document. Note: On is the factory default setting.
Page 103 Understanding the printer menus Sharpness Adjust the amount of sharpness of a copy. 1–5 Note: 3 is the factory default setting. Temperature Enable the user to specify “warm” or “cool” outputs. ‑4 to 4 Note: "Cool” values generate a bluer output than the default, while “warm” values generate a redder output than the default.
Page 104 Understanding the printer menus Content Source Specify how the original document was produced. Black/White Laser Note: Color Laser is the factory default setting. Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Color Specify whether the printer captures and transmits content in color. Note: On is the factory default setting.
Page 105 Understanding the printer menus Sides (Duplex) Specify the orientation of the original documents loaded in the ADF for two- sided scanning. Long edge Note: Off is the factory default setting. Short edge JPEG Quality Set the quality of a JPEG photo image in relation to ﬁle size and quality of the image.
Page 106 Understanding the printer menus Background Removal Adjust the amount of background visible on a scanned image. ‑4 to 4 Note: 0 is the factory default setting. Color Dropout Specify which color to drop and to adjust the dropout setting for each color threshold.
Page 107: Ftp Settings Menu
Understanding the printer menus FTP Settings menu Format Specify the ﬁle format. PDF (.pdf) Note: PDF (.pdf) is the factory default setting. TIFF (.tif) JPEG (.jpg) XPS (.xps) PDF Settings Conﬁgure the PDF settings. PDF Version Notes: 1.2–1.7 • 1.5 is the factory default setting for PDF Version. A–1a •...
Page 108 Understanding the printer menus Original Size Specify the size of the original document. Letter Notes: Legal • Letter is the U.S. factory default setting. A4 is the international factory Executive default setting. Folio • Legal, Folio, and Oﬁcio (Mexico) paper sizes are supported only in the Statement ADF.
Page 109 Understanding the printer menus Transmission Log Specify whether to print the transmission log. Print log Note: Print log is the factory default setting. Do not print log Print only for error Log Paper Source Specify a paper source when printing FTP logs. Tray [x] Note: Tray 1 is the factory default setting.
Page 110: Print Settings
Understanding the printer menus Sharpness Specify the amount of sharpness of the scanned image. 1–5 Note: 3 is the factory default setting. Print Settings Setup menu Printer Language Set the default printer language. PCL Emulation Notes: PS Emulation • PS Emulation is the factory default setting. PS Emulation uses a PS interpreter for processing print jobs.
Page 111: Finishing Menu
Understanding the printer menus Resource Save Specify how the printer handles temporary downloads, such as fonts and macros stored in the RAM, when the printer receives a job that requires more than the available memory. Notes: • Off is the factory default setting. Off sets the printer to retain the downloads only until memory is needed.
Page 112 Understanding the printer menus Separator Sheets Specify whether blank separator sheets are inserted. Notes: Between Copies • Off is the factory default setting. Between Jobs • Between Copies inserts a blank sheet between each copy of a print job if Between Pages Collate is set to “(1,2,3) (1,2,3).”...
Page 113: Quality Menu
Understanding the printer menus Quality menu Print Mode Specify whether images are printed in black and white or in color. Color Notes: Black Only • Color is the factory default setting. • The printer driver is capable of overriding this setting. Color Correction Adjust the color output on the printed page.
Page 114 Understanding the printer menus RGB Brightness Adjust the printed output either by lightening or darkening it. You can conserve ‑6 to 6 toner by lightening the output. Note: 0 is the factory default setting. RGB Contrast Adjust the contrast of printed objects. 0–5 Note: 0 is the factory default setting.
Page 115 Understanding the printer menus Manual Color Customize the RGB color conversions. RGB Image Select from the following options: RGB Text Vivid RGB Graphics sRGB Display Display—True Black sRGB Vivid Notes: • sRGB Display is the factory default setting for RGB Image. This applies a color conversion table to an output that matches the colors displayed on a computer monitor.
Page 116: Utilities Menu
Understanding the printer menus Utilities menu Activate Hex Trace Assist in isolating the source of a print job problem. Notes: • When activated, all data sent to the printer is printed in hexadecimal and character representation, and control codes are not executed. •...
Page 117: Pcl Emul Menu
Understanding the printer menus Image Smoothing Enhance the contrast and sharpness of low‑resolution images and smoothen their color transitions. Notes: • Off is the factory default setting. • Image Smoothing has no effect on images that are 300 dpi or higher in resolution.
Page 118 Understanding the printer menus PCL Emulation Settings Specify the orientation of text and graphics on a page. Orientation Notes: Portrait • Portrait is the factory default setting. It prints text and graphics Landscape parallel to the short edge of the page. •...
Page 119 Understanding the printer menus Tray Renumber Conﬁgure the printer to work with printer software or programs that use different source assignments for trays and feeders. Assign Multipurpose Feeder Notes: None • “Off” is the factory default setting. 0–199 • “None” ignores the Select Paper Feed command. This option Assign Tray [x] appears only when it is selected by the PCL 5e interpreter.
Page 120: Html Menu
Understanding the printer menus HTML menu Font Name Joanna MT Set the default font for HTML documents. Albertus MT Letter Gothic Note: The Times font is used in HTML documents that do Antique Olive Lubalin Graph not specify a font. Apple Chancery Marigold Arial MT...
Page 121: Image Menu
Understanding the printer menus Backgrounds Specify whether to print backgrounds on HTML documents. Do Not Print Note: Print is the factory default setting. Print Image menu Auto Fit Select the optimal paper size, scaling, and orientation. Note: On is the factory default setting. It overrides scaling and orientation settings for some images.
Page 122: Saving Money And The Environment
Saving money and the environment Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs.
Page 123: Reducing Printer Noise
Saving money and the environment Use the factory default settings for all settings associated with Eco‑Mode. This setting supports the performance speciﬁcations for your printer. Energy Reduce energy use, especially when the printer is idle. Notes: • Printer engine motors do not start until a job is ready to print. You may notice a short delay before the ﬁrst page is printed.
Page 124: Adjusting Sleep Mode
Saving money and the environment Adjusting Sleep mode To save energy, decrease the number of minutes before the printer enters Sleep mode. Select from 1 to 120. The factory default setting is 30 minutes. Note: The printer still accepts print jobs when in Sleep mode. Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address ﬁeld.
Page 125: Setting Hibernate Timeout
Saving money and the environment Setting Hibernate Timeout Hibernate Timeout lets you set the amount of time the printer waits after a print job is processed before it goes into a reduced power state. Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 126: Recycling
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
Page 127: Securing The Printer
Securing the printer Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data.
Page 128: Erasing Volatile Memory
You can also see the Embedded Web Server — Security: Administrator’s Guide for additional information: Go to www.lexmark.com, and then navigate to Support & Downloads > select your printer. Click the Manuals tab, and then select Embedded Web Server — Security: Administrator’s Guide.
Page 129: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them.
Page 130: Cleaning The Scanner Glass
Maintaining the printer Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. Slightly dampen a soft, lint-free cloth or paper towel with water. Open the scanner cover. Clean all the areas shown, and then let them dry.
Page 131: Checking The Status Of Parts And Supplies
Maintaining the printer Checking the status of parts and supplies A message appears on the display when a replacement supply item is needed or when maintenance is required. Checking the status of parts and supplies on the printer control panel From the printer control panel, navigate to: >...
Page 132: Ordering Supplies
Damage caused by the use of third-party supplies or parts is not covered by the warranty. All life indicators are designed to function with Lexmark supplies and parts, and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components.
Page 133: Ordering Imaging Kits
Standard yield regular toner cartridges Black 80C0S10 Cyan 80C0S20 Magenta 80C0S30 Yellow 80C0S40 For more information on countries located in a region, go to www.lexmark.com/regions. CX317 Return Program toner cartridges Item United States Economic Rest of Latin America Rest of Asia Australia and...
Page 134: Replacing Supplies
The separator pad, fuser, and transfer module are included in the maintenance kit and can also be individually ordered and replaced, if necessary. The separator pad is a customer replaceable part. • To replace the maintenance kit, contact customer support at http://support.lexmark.com or your service representative. Part name...
Page 135 Maintaining the printer Right side cover Front door Unpack the replacement waste toner bottle. Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Open the top door.
Page 136 Remove the right side cover. Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle. Seal the used waste toner bottle in the enclosed packaging. For more information, see “Recycling Lexmark products” on page 126.
Page 137 Maintaining the printer Insert the replacement waste toner bottle. Insert the right side cover. Slide and hold the release latch on the right side of the printer, and then slowly close the top door.
Page 138: Replacing A Black And Color Imaging Kit
Maintaining the printer Close the front door. Replacing a black and color imaging kit Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Open the top door.
Page 139 Maintaining the printer Remove the toner cartridges by lifting the handles, and then gently pulling them away from the imaging kit. Remove the right side cover. Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle.
Page 140 Maintaining the printer Lift the blue levers on the imaging kit, and then pull the imaging kit until it stops. Press down the blue lever, and then grasp the green handles on the sides to pull out the imaging kit. Unpack the replacement black and color imaging kit.
Page 141 Maintaining the printer For more information, see “Recycling Lexmark products” on page 126. Note: When replacing the black imaging kit, save the cyan, magenta, and yellow developer units. Dispose only the black developer unit. Gently shake the yellow, cyan, magenta, and black developer units side‑to‑side.
Page 142 Maintaining the printer Note: Make sure each developer unit is inserted into the matching color slot. Remove the red packing strip from the imaging kit. Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging kit. Doing so may affect the quality of future print jobs. Align and then insert the imaging kit.
Page 143 Maintaining the printer Gently but ﬁrmly push the blue levers down until the imaging kit ﬁts into place. Note: Make sure that the imaging kit is fully seated. Insert the waste toner bottle. Insert the right side cover.
Page 144 Maintaining the printer Insert the toner cartridges. Slide and hold the release latch on the right side of the printer, and then slowly close the top door. Close the front door.
Page 145: Replacing Toner Cartridges
Maintaining the printer Replacing toner cartridges Warning—Potential Damage: Damage caused by use of a non‑Lexmark toner cartridge is not covered under warranty. Note: A reduced print quality may result from using non‑Lexmark toner cartridges. Open the top door. Remove the toner cartridge by lifting the handle, and then gently pulling it away from the imaging kit.
Page 146 Slide and hold the release latch on the right side of the printer, and then slowly close the top door. Seal the used toner cartridge in the bag that the replacement toner cartridge came in. For more information, see “Recycling Lexmark products” on page 126.
Page 147: Replacing A Developer Unit
Maintaining the printer Replacing a developer unit Replace the developer unit when a print quality defect occurs or when damage occurs to the printer. Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 148 Maintaining the printer Lift the toner cartridge handle, and then gently pull it from the imaging kit. Remove the right side cover. Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle.
Page 149 Maintaining the printer Lift the blue levers on the imaging kit, and then pull the imaging kit until it stops. Press down the blue lever, and then grasp the green handles on the sides to pull out the imaging kit. Warning—Potential Damage: Do not touch the underside of the imaging kit.
Page 150 Maintaining the printer Gently shake the replacement developer unit side‑to‑side before removing it from its packaging. Remove the red shipping cover from the developer unit. Insert the developer unit.
Page 151 Maintaining the printer Align and then insert the imaging kit. Gently but ﬁrmly push the blue levers down until the imaging kit ﬁts into place. Note: Make sure that the imaging kit is fully seated. Replace the waste toner bottle.
Page 152 Maintaining the printer Insert the right side cover. Insert the toner cartridges. Slide and hold the release latch on the right side of the printer, and then slowly close the top door.
Page 153: Moving The Printer
Maintaining the printer Close the front door. Seal the used developer unit in the bag that the replacement developer unit came in. For more information, see “Recycling Lexmark products” on page 126. Moving the printer Moving the printer to another location CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or...
Page 154: Shipping The Printer
Maintaining the printer Shipping the printer When shipping the printer, use the original packaging.
Page 155: Managing The Printer
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com.
Page 156: Viewing Reports
Managing the printer Viewing reports You can view some reports from the Embedded Web Server. These reports are useful for assessing the status of the printer, network, and supplies. Open a Web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 157: Copying Printer Settings To Other Printers
Managing the printer Notiﬁcation Description The printer stops when the supply condition is reached. The supply must be replaced Non Continuable Stop to continue printing. The printer generates an e-mail about the status of the supply when supply notiﬁcation is enabled. The printer stops when some supplies become empty to prevent damage.
Page 158: Clearing Jams
Clearing jams Clearing jams By carefully selecting paper and specialty media and loading it properly, you should be able to avoid most jams. If jams occur, then follow the steps outlined in this chapter. Warning—Potential Damage: Never use any tool to remove a jam. Doing so could permanently damage the fuser.
Page 159: Identifying Jam Locations
Clearing jams • Do not slide paper into the tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray ﬁrmly into the printer after loading paper. Use recommended paper •...
Page 160 Clearing jams Jam location Automatic document feeder (ADF) Standard bin Fuser Front door Duplex area Trays Multipurpose feeder Manual feeder...
Page 161: Paper Jam In The Standard Bin
Clearing jams Paper jam in the standard bin Open the top door. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 162: Paper Jam In The Front Door
Clearing jams Close the top door. Paper jam in the front door Paper jam in the fuser Open the front and top doors. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 163 Clearing jams • Below the fuser • In the fuser access door Close the top and front doors.
Page 164: Paper Jam In Trays
Clearing jams Paper jam in the duplex unit Open the front door. Remove the jammed paper. Close the front door. Paper jam in trays Pull out the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 165: Paper Jam In The Manual Feeder
Clearing jams Insert the tray. Paper jam in the manual feeder Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper.
Page 166: Paper Jam In The Automatic Document Feeder
Clearing jams Flex, fan, and align the paper edges before loading. Reload paper. Paper jam in the automatic document feeder Remove all original documents from the ADF tray. Open the ADF cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 167 Clearing jams Close the ADF cover. Flex, fan, and align the paper edges before loading. Reload the documents into the ADF.
Page 168: Troubleshooting
Troubleshooting Troubleshooting Understanding the printer messages Adjusting color Wait for the process to complete. Change [paper source] to [custom type name] Try one or more of the following: • Load the correct size and type of paper in the tray, and then select Finished changing paper on the printer control panel to clear the message and continue printing.
Page 169 Troubleshooting Close ﬂatbed cover and load originals if restarting job [2yy.xx] From the printer control panel, try one or more of the following: • Select Scan from automatic feeder, and then press to continue scanning from the ADF immediately after the last successful scan job. •...
Page 170 Troubleshooting Conﬁguration change, some held jobs were not restored [57] Held jobs are invalidated because of any of the following possible changes in the printer: • The printer ﬁrmware has been updated. • The tray for the print job is removed. •...
Page 171 Troubleshooting • Make sure that the paper size is correctly set. For example, if Multipurpose Feeder Size is set to Universal, then make sure the paper is large enough for the data being printed. • Cancel the print job. Insert Tray [x] Insert the indicated tray into the printer.
Page 172 Troubleshooting Load [paper source] with [custom string] Try one or more of the following: • Load the indicated tray or feeder with the correct size and type of paper. • To use the tray with the correct paper size or type, select Finished loading paper on the printer control panel.
Page 173 • Cancel the current job. Maintenance kit low [80.xy] You may need to order a maintenance kit. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message. If necessary, select Continue to clear the message and continue printing. For non‑touch‑screen printer models, press to conﬁrm.
Page 174 The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 175 If the toner cartridge is installed, then remove and reinstall the unresponsive toner cartridge. Note: If the message appears after reinstalling the supply, then replace the toner cartridge. The cartridge may be defective or a non‑genuine Lexmark supply. For more information, see “Using genuine Lexmark parts and supplies”...
Page 176: Remove Paper From Standard Output Bin
Note: If you do not have a replacement imaging kit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace all originals if restarting job. From the printer control panel, try one or more of the following: •...
Page 177 Remove the toner cartridge, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply. The following error codes indicate that a non‑genuine Lexmark toner cartridge is installed: 32.13 32.16...
Page 178: Scanner Automatic Feeder Cover Open
Remove the indicated imaging kit, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply. The following error codes indicate that a non‑genuine Lexmark imaging kit is installed: 32.00 32.01...
Page 179: Supply Needed To Complete Job
• Turn off the printer and then turn it back on. • Update the network ﬁrmware in the printer or print server. For more information, visit the Lexmark support Web site at http://support.lexmark.com. Standard USB port disabled [56] From the printer control panel, select Continue to clear the message. For non‑touch‑screen printer models, press to conﬁrm.
Page 180 Troubleshooting Too many ﬂash options installed [58] Turn off the printer. Unplug the power cord from the electrical outlet. Remove the extra ﬂash memory. Connect the power cord to a properly grounded electrical outlet. Turn the printer back on. Too many trays attached [58] Turn off the printer.
Page 181: Solving Printer Problems
Troubleshooting Unformatted ﬂash detected [53] Try one or more of the following: • From the printer control, select Continue to stop the defragmentation and continue printing. For non‑touch‑screen printer models, press to conﬁrm. • Format the ﬂash memory. Note: If the error message remains, then the ﬂash memory may be defective and need to be replaced. Waste toner bottle nearly full [82.xy] You may need to order a waste toner bottle.
Page 182 Troubleshooting Action Step 4 Unplug the other Go to step 5. electrical equipment, Check other electrical equipment plugged into the electrical outlet. and then turn on the printer. If the printer Does other electrical equipment work? does not work, then reconnect the other electrical equipment.
Page 183: Printer Display Is Blank
Troubleshooting Action Step 11 Go to step 12. Install the correct printer driver. Check the installed printer driver. Is the correct printer driver installed? Step 12 The problem is Contact customer solved. support. Turn off the printer, then wait for about 10 seconds, and then turn the printer back on.
Page 184 Troubleshooting Action Step 3 Go to step 4. Reinstall the internal option. Print a menu settings page, and then check to see if the internal option is listed in the Installed Features list. Is the internal option listed in the menu settings page? Step 4 The problem is Contact...
Page 185: Paper Feed Problems
Troubleshooting Action Step 4 The problem is Contact customer solved. support. Check if the tray is available in the printer driver. Note: If necessary, manually add the tray in the printer driver to make it available for print jobs. For more information, see “Adding available options in the print driver”...
Page 186: Paper Jam Message Remains After Jam Is Cleared
Troubleshooting Action Step 2 Go to step 3. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Do paper jams still occur frequently? Step 3 Contact...
Page 187: Solving Print Problems
Troubleshooting Solving print problems Printing problems Conﬁdential and other held jobs do not print Note: Conﬁdential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs. Action Step 1 Go to step 2. Select one of the Print and Hold Open the held jobs folder on the printer display, and then verify...
Page 188: Incorrect Characters Print
Troubleshooting Incorrect characters print Action Step 1 Deactivate Hex Go to step 2. Trace mode. Make sure the printer is not in Hex Trace mode. Note: If Ready Hex appears on the printer display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode.
Page 189: Large Jobs Do Not Collate
Troubleshooting Large jobs do not collate Action Step 1 The problem is Go to step 2. solved. From the Finishing menu on the printer control panel, set Collate to (1,2,3) (1,2,3). Resend the print job. Did the job print and collate correctly? Step 2 The problem is Go to step 3.
Page 190: Print Jobs Do Not Print
The problem is Contact customer solved. support. Remove, and then reinstall the printer software. For more information, see “Installing the printer software” on page Note: The printer software is available at http://support.lexmark.com. Resend the print job. Do the jobs print?
Page 191: Print Job Takes Longer Than Expected
Troubleshooting Print job takes longer than expected Action Step 1 The problem is Go to step 2. solved. Change the environmental settings of the printer. From the printer control panel, navigate to: Settings > General Settings Select Eco‑Mode or Quiet Mode, and then select Off. Note: Disabling Eco-Mode or Quiet Mode may increase the consumption of energy or supplies, or both.
Page 192: Tray Linking Does Not Work
Troubleshooting Tray linking does not work Notes: • The trays can detect paper length. • The multipurpose feeder does not automatically detect the paper size. You must set the size from the Paper Size/Type menu. Action Step 1 The problem is Go to step 2.
Page 193: Print Quality Problems
Troubleshooting Print quality problems Characters have jagged or uneven edges Action Step 1 Go to step 2. Select a font that is supported by the Print a font sample list to check if the fonts you are using are printer. supported by the printer.
Page 194: Gray Background On Prints
Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size and type in the • Paper menu to match the paper loaded in the tray. From the printer control panel, change the Does the paper size match the paper loaded in the tray?
Page 195: Horizontal Voids Appear On Prints
Troubleshooting Action Step 1 The problem is Go to step 2. solved. Reduce the toner darkness. From the Quality menu on the printer control panel, reduce the toner density. Note: 4 is the factory default setting. Resend the print job. Did the gray background disappear? Step 2 The problem is...
Page 196: Incorrect Margins On Prints
Troubleshooting Action Step 3 Go to step 4. The problem is solved. Remove, and then reinstall the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the imaging kit.
Page 197: Paper Curl
Troubleshooting Action Step 3 The problem is Contact customer solved. support. Depending on your operating system, specify the paper size from Printing Preferences or from the Print dialog. Resend the print job. Are the margins correct? Paper curl Action Step 1 Go to step 2.
Page 198: Print Irregularities
Troubleshooting Print irregularities Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray. Resend the print job.
Page 199: Print Is Too Dark
Troubleshooting Action Step 5 Go to step 6. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Do print irregularities still appear? Step 6 Contact...
Page 200: Print Is Too Light
Troubleshooting Action Step 4 Go to step 5. The problem is solved. Depending on your operating system, specify the paper type, texture and weight from Printing Preferences or from the Print dialog. Resend the print job. Is the print still too dark? Step 5 From the printer Go to step 6.
Page 201 Troubleshooting Action Step 2 Go to step 3. The problem is solved. From the Quality menu on the printer control panel, increase the toner darkness. Note: 4 is the factory default setting. Resend the print job. Is the print still too light? Step 3 Go to step 4.
Page 202: Printer Is Printing Blank Pages
Troubleshooting Printer is printing blank pages Action Step 1 Go to step 2. The problem is solved. Check if there is packing material left on the imaging kit. Remove the imaging kit. Check if the packing material is properly removed from the imaging kit.
Page 203: Repeating Defects Appear On Prints
Troubleshooting Action Step 1 Go to step 2. The problem is solved. Remove, and then reinstall the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the imaging kit.
Page 204: Shadow Images Appear On Prints
Troubleshooting Shadow images appear on prints Leading edge A B C D A B C D A B C D A B C D Trailing edge Action Step 1 Go to step 2. Load paper with the correct paper type Check if the paper loaded in the tray has the correct paper type and weight in the and weight.
Page 205: Streaked Horizontal Lines Appear On Prints
Troubleshooting Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Resend the print job. Is the print still skewed? Step 2 Contact customer...
Page 206: Streaked Vertical Lines Appear On Prints
Troubleshooting Action Step 3 Go to step 4. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Do streaked horizontal lines appear on prints? Step 4 Go to step 5.
Page 207: Toner Fog Or Background Shading Appears On Prints
Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper texture, type, and • weight in the Paper menu to match the paper loaded in the tray. Specify the paper texture, type, and weight from the...
Page 208: Toner Rubs Off
Troubleshooting Action Step 1 The problem is Go to step 2. solved. Remove, and then reinstall the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the imaging kit.
Page 209: Transparency Print Quality Is Poor
Troubleshooting Transparency print quality is poor Action Step 1 Go to step 2. Set the paper type to Transparency. From the printer control panel, set the paper type in the Paper menu to match the paper loaded in the tray. Is the paper type for the tray set to Transparency? Step 2 Contact...
Page 210: Color Quality Problems
Troubleshooting Action Step 2 Go to step 3. The problem is solved. From the Paper Menu on the printer control panel, check the paper type and paper weight. Resend the print job. Do vertical voids appear on prints? Step 3 Go to step 4.
Page 211 Troubleshooting How is color speciﬁed in a document to be printed? Software programs typically specify the document color using RGB or CMYK color combinations. Additionally, they let users modify the color of each object in a document. For more information, see the help information of your operating system.
Page 212 Troubleshooting Object type Color conversion tables CMYK Image • US CMYK—Applies color correction to approximate the SWOP (Speciﬁcations for Web Offset Publishing) color output. CMYK Text • Euro CMYK—Applies color correction to approximate Euroscale CMYK Graphics color output. • Vivid CMYK—Increases the color saturation of the US CMYK color correction setting.
Page 213: The Print Appears Tinted
Troubleshooting Action Step 3 The problem is Contact customer solved. support. Make sure you are using a recommended type of color transparency, and then resend the print job. Does the print on the color transparency look lighter? The color of the print does not match the color of the original ﬁle Note: The color conversion tables used in Auto Color Correction mode generally approximate the colors of a standard computer monitor.
Page 214: Solving Copy Problems
Troubleshooting Solving copy problems • “Copier does not respond” on page 214 • “Scanner unit does not close” on page 214 • “Poor copy quality” on page 215 • “Partial document or photo copies” on page 216 Copier does not respond Action Step 1 Clear the error or...
Page 215: Poor Copy Quality
Troubleshooting Poor copy quality Action Step 1 Clear the error or Go to step 2. status message. Check if an error or status message appears on the display. Does an error or status message appear? Step 2 Go to step 3. Increase the scan resolution setting for Check the quality of the original document.
Page 216: Partial Document Or Photo Copies
Troubleshooting Action Step 8 Go to step 9. The problem is solved. Check for missing or faded text on prints. From the Copy screen, adjust the settings of the following: • Sharpness—Increase the sharpness setting. • Contrast—Increase the contrast setting. Resend the copy job.
Page 217: Solving Scanner Problems
Troubleshooting Solving scanner problems • “The scanner does not respond” on page 217 • “Scan job was not successful” on page 218 • “Scanner unit does not close” on page 219 • “Scanning takes too long or freezes the computer” on page 219 •...
Page 218 Troubleshooting Action Step 6 Unplug the other Go to step 7. electrical equipment Check other electrical equipment plugged into the outlet. and turn on the printer. If the printer Are the other electrical equipment working? does not work, then reconnect the other electrical equipment and then go to step Step 7...
Page 219: Scanner Unit Does Not Close
Troubleshooting Scanner unit does not close Action Check if there are obstructions in the scanner unit. The problem is Contact customer solved. support. Lift the scanner unit. Remove any obstruction keeping the scanner unit open. Lower the scanner unit. Did the scanner unit close correctly? Scanning takes too long or freezes the computer Action Step 1...
Page 220: Partial Document Or Photo Scans
Troubleshooting Action Step 4 Go to step 5. Place the document or photo facedown Check the placement of the document or photo. on the scanner glass Make sure the document or photo is loaded facedown on the in the upper left scanner glass in the upper left corner.
Page 221: Embedded Web Server Does Not Open
Troubleshooting Cannot scan from a computer Action Step 1 Go to step 3. Go to step 2. Make sure the printer is turned on and that Ready appears on the printer display before scanning a job. Does Ready appear before scanning the job? Step 2 Clear the error Go to step 3.
Page 222 Troubleshooting Action Step 2 The problem is Go to step 3. solved. Make sure the printer IP address is correct. View the printer IP address: • From the TCP/IP section in the Network/Ports menu • By printing a network setup page or menu settings page, and then ﬁnding the TCP/IP section Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 223: Contacting Customer Support
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
Page 224: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 225 All licensing notices associated with this product can be viewed from the root directory of the installation software CD. Trademarks Lexmark, the Lexmark logo, MarkNet, AccuRead, and MarkVision are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Google Cloud Print is a trademark of Google Inc.
Page 226: Noise Emission Levels
The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 227: Product Disposal
ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certiﬁed to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as conﬁgured when shipped by Lexmark.
Page 228: Power Consumption
Notices Laser notice The printer is certiﬁed in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certiﬁed as a Class I laser product conforming to the requirements of IEC 60825-1: 2014.
Page 229 The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity.
Page 230 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 231: Industry Canada Compliance Statement
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 232 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 233 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 234 If you do not accept these terms, return the unopened package to your point of purchase. Replacement toner cartridge(s) sold without these terms are available through www.lexmark.com, may be reﬁlled by you, or a third party, as the only cartridge alternative to be used with the licensed printer.
Page 235 Notices The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for IKE and IKEv2 Authentication Using the Eliptic Curve Digital Signature Algorithm (ECDSA) implemented in the product or service. The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp.
Page 236: Index
Index Index color quality troubleshooting black‑and‑white printing 50 Numerics buttons, printer control panel 12 color of print and color on 250‑sheet tray computer screen do not loading 29 match 213 650‑sheet duo tray prints on color transparencies cables installing 21 appear dark when Ethernet 22 loading 29, 33...
Page 237 Index conservation settings canceling a copy job from the Eco‑Mode 122 printer control panel 63 Eco‑Mode Hibernate mode 124 collating copies 61 using 122 Hibernate Timeout 125 enlarging 59 embedded solutions Quiet mode 123 making a copy lighter or erasing 128 Schedule Power Modes 125 darker 59 Embedded Web Server 156...
Page 238 [34] 170 feeder 40 ﬁnding more information about indicator light loading, trays 40 the printer 8 printer control panel 12 Lexmark Mobile Print Finishing menu 111 individual settings using 52 ﬁrmware cards 14 erasing 128 linking trays 37 font sample list...
Page 239 Image 121 reducing 123 feeder 166 IPv6 88 Non-Lexmark [supply type], see in the duplex unit 162 list of 73 User's Guide [33.xy] 174 in the front door 162 Network [x] 85 non‑volatile memory 127...
Page 240 Embedded on prints 205 printer is printing blank Web Server 131 streaked vertical lines appear pages 202 using genuine Lexmark 132 on prints 206 printer messages parts and supplies, status of toner fog or background [Color] cartridge low [88.xy] 169...
Page 241 Network [x] software error [2yy.xx] 179 [54] 174 SMTP server not set up. Contact Quality menu 113 Non-Lexmark [supply type], see system administrator. 179 Quiet mode 123 User's Guide [33.xy] 174 Standard network software Not enough free space in ﬂash...
Page 242 122 computer 221 where to ﬁnd 128 storing 129 partial document or photo select button using genuine Lexmark 132 scans 220 printer control panel 12 using recycled paper 122 scan job was not selecting a location for the Supplies menu 74...
Page 243 Index maintenance kit 134 prints on color transparencies skewed print 204 toner cartridges 132 appear dark when streaked horizontal lines appear waste toner bottle 134 projected 212 on prints 205 Supply needed to complete troubleshooting, copy streaked vertical lines appear job 179 copier does not respond 214 on prints 206...
Page 244 Index verify print jobs 52 vertical voids appear on prints 209 viewing reports 156 virtual display checking, using Embedded Web Server 155 volatile memory 127 erasing 128 volatility statement of 127 waste toner bottle ordering 134 replacing 134 Waste toner bottle nearly full [82.xy] 181 Weblink server not set up.

This manual is also suitable for:

Cx317 series Cx310dn Cx310n Cx317dn

Lexmark CX310 Series User Manual

Safety Information

Learning about the Printer

Additional Printer Setup

Loading Paper and Specialty Media

Paper and Specialty Media Guide

Printing

Copying

E-Mailing

Scanning

Understanding the Printer Menus

Saving Money and the Environment

Securing the Printer

Maintaining the Printer

Managing the Printer

Clearing Jams

Troubleshooting

Notices

Index

Quick Links

Need help?

Questions and answers

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Summary of Contents for Lexmark CX310 Series