Lexmark CX517 User Manual

Table of Contents

Quick Links

Download this manual

CX510, CX517

User's Guide

November 2017

www.lexmark.com

Machine type(s):

7527

Model(s):

636, 637

Table of Contents

Summary of Contents for Lexmark CX517

Page 1 CX510, CX517 User's Guide November 2017 www.lexmark.com Machine type(s): 7527 Model(s): 636, 637...
Page 2: Table Of Contents
Contents Contents Safety information..................7 Conventions................................7 Learning about the printer................. 10 Finding information about the printer......................10 Selecting a location for the printer......................... 11 Printer conﬁgurations............................12 Understanding the basic functions of the scanner..................13 Using the ADF and scanner glass........................14 Understanding the printer control panel..........15 Using the printer control panel........................15 Understanding the home screen........................
Page 3 Contents Setting up the printer software........................37 Networking................................38 Verifying printer setup............................42 Loading paper and specialty media............43 Setting the paper size and type........................43 Conﬁguring Universal paper settings......................43 Loading the 250‑ and 550‑sheet tray......................43 Loading the manual feeder..........................46 Loading the 650‑sheet duo tray........................47 Loading the multipurpose feeder........................48 Linking and unlinking trays..........................50 Paper and specialty media guide.............
Page 4 Contents E-mailing...................... 84 Setting up the printer to e-mail........................84 Creating an e-mail shortcut..........................85 E-mailing a document............................86 Customizing e-mail settings..........................87 Canceling an e-mail............................88 Understanding the e-mail options........................ 88 Faxing......................91 Setting up the printer to fax..........................91 Sending a fax..............................106 Creating shortcuts............................
Page 5 Contents Securing the printer................. 204 Using the security lock feature........................204 Statement of Volatility............................204 Erasing volatile memory..........................205 Erasing non‑volatile memory........................205 Erasing printer hard disk memory......................206 Conﬁguring printer hard disk encryption....................206 Finding printer security information......................207 Maintaining the printer................208 Cleaning the printer............................
Page 6 Contents Troubleshooting..................248 Understanding the printer messages......................248 Solving printer problems..........................262 Solving print problems..........................268 Solving copy problems..........................297 Solving fax problems............................. 300 Solving scanner problems..........................306 Solving home screen application problems..................... 310 Embedded Web Server does not open..................... 310 Contacting customer support........................312 Notices......................313 Product information............................
Page 7: Safety Information
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor printer performance.
Page 8 Safety information CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal injury or printer damage: •...
Page 9 You must use either a printer stand or printer base if you are using multiple input options. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
Page 10: Learning About The Printer
Caring for and maintaining the printer • Troubleshooting and solving problems Information on setting up and conﬁguring the accessibility Lexmark Accessibility Guide—This guide is available features of your printer at http://support.lexmark.com. Help using the printer software Windows or Mac Help—Open a printer software program or application, and then click Help.
Page 11: Selecting A Location For The Printer
Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Lexmark support Web site— support: http://support.lexmark.com • Documentation Note: Select your country or region, and then select your product to view the appropriate support site.
Page 12: Printer Configurations
You must use either a printer stand or printer base if you are using multiple input options. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters.
Page 13: Understanding The Basic Functions Of The Scanner
Learning about the printer Basic models Printer control panel Automatic document feeder (ADF) Standard bin Top door latch Right side cover Standard 250-sheet tray (Tray 1) Manual feeder Optional 650-sheet duo tray with integrated multipurpose feeder (Tray 2) Optional 550-sheet tray (Tray 3) Understanding the basic functions of the scanner •...
Page 14: Using The Adf And Scanner Glass
Learning about the printer Using the ADF and scanner glass Automatic document feeder (ADF) Scanner glass Use the scanner glass for single‑page documents, book Use the ADF for multiple‑page documents including pages, small items (such as postcards or photos), two-sided (duplex) pages. transparencies, photo paper, or thin media (such as magazine clippings).
Page 15: Understanding The Printer Control Panel
Understanding the printer control panel Understanding the printer control panel Using the printer control panel Use the Display • View printing, copying, e-mailing, faxing, and scanning options. • View printer status and error messages. Home button Go to the home screen. Sleep button Enable Sleep mode or Hibernate mode.
Page 16 Understanding the printer control panel 12 11 Touch Change Language Launch the Change Language pop‑up window that lets you change the primary language of the printer. Copy Access the Copy menus and make copies. Access the Fax menus and send fax. E-mail Access the E-mail menus and send e‑mails.
Page 17: Understanding The Colors Of The Sleep Button And Indicator Lights
Understanding the printer control panel Features Feature Description Menu trail line A menu trail line is located at the top of each menu screen. This feature shows the path taken to arrive at the current menu. Example: Touch any of the underlined words to return to that menu. Menus >...
Page 18: Using The Touch-Screen Buttons
Understanding the printer control panel Sleep button light Printer status Blinking amber for 0.1 second, then goes The printer is in Hibernate mode. completely off for 1.9 seconds in a slow, pulsing pattern Using the touch-screen buttons Note: Your home screen, icons, and buttons may vary, depending on your home screen customization settings, administrative setup, and active embedded solutions.
Page 19 Understanding the printer control panel Touch Cancel • Cancel an action or a selection. • Exit a screen and return to the previous screen without saving changes. Reset Reset values on the screen.
Page 20: Setting Up And Using The Home Screen Applications
Some applications are supported only in some printer models. • There may be additional solutions and applications available for purchase. For more information, go to www.lexmark.com or contact the place where you purchased the printer. Finding the IP address of the computer For Windows users In the Run dialog box, type cmd to open the command prompt.
Page 21: Customizing The Home Screen
Setting up and using the home screen applications Open a Web browser, and then type the printer IP address in the address ﬁeld. Press Enter. Note: If you are using a proxy server, then temporarily disable it to load the Web page correctly. Customizing the home screen Open a Web browser, and then type the printer IP address in the address ﬁeld.
Page 22: Activating The Home Screen Applications
Note: A later version of this User's Guide may contain a direct link to the Administrator’s Guide of this application. To check for updates of this User’s Guide, go to http://support.lexmark.com. Streamline work processes by letting you quickly ﬁnd and print frequently used online forms directly from the printer home screen.
Page 23: Setting Up Card Copy
Note: A later version of this User's Guide may contain a direct link to the Administrator's Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. Quickly and easily copy insurance, identiﬁcation, and other wallet‑size cards.
Page 24: Setting Up Multi Send
Note: A later version of this User's Guide may contain a direct link to the Administrator's Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. Scan a document, and then send the scanned document to multiple destinations.
Page 25: Setting Up Remote Operator Panel
Setting up and using the home screen applications Scan a document and send it to a shared network folder. You can deﬁne up to 30 unique folder destinations. Notes: • The printer must have permission to write to the destinations. From the computer where the destination is speciﬁed, use sharing, security, and ﬁrewall settings to allow the printer at least a write access.
Page 26: Exporting And Importing A Configuration
Setting up and using the home screen applications Exporting and importing a conﬁguration You can export conﬁguration settings into a text ﬁle, and then import the ﬁle to apply the settings to other printers. Open a Web browser, and then type the printer IP address in the address ﬁeld. Note: View the printer IP address on the printer home screen.
Page 27: Additional Printer Setup
• IPDS • Printer hard disk Note: To install a printer hard disk, contact customer support at http://support.lexmark.com or your service representative. Accessing the controller board CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 28 Additional printer setup Note: This task requires a ﬂat‑head screwdriver. At the back of the printer, turn the screws counterclockwise to remove them. Slightly open the controller board access cover, and then shift to the right to remove it. Locate the appropriate connector on the controller board. Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
Page 29 Additional printer setup Flash memory or font card connector Printer hard disk connector Memory card connector Reattach the cover.
Page 30 Additional printer setup Turn the screws clockwise to lock the cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 31 Additional printer setup Align the notch (1) on the memory card with the ridge (2) on the connector. Push the memory card straight into the connector, and then push the card toward the controller board wall until it clicks into place. Close the controller board access cover.
Page 32 Additional printer setup Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 33: Installing Hardware Options
Additional printer setup Push the card ﬁrmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be ﬂushed against the controller board.
Page 34 Additional printer setup CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 35 Additional printer setup Align the printer with the 650‑sheet duo tray, and then lower the printer into place.
Page 36: Attaching Cables
Additional printer setup Install the dust covers. Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see “Adding available options in the print driver”...
Page 37: Setting Up The Printer Software
Connect the printer to an Ethernet network. Setting up the printer software Installing the printer software Obtain a copy of the software installer package. • From the software CD that came with your printer. • Go to http://support.lexmark.com, and then select your printer and operating system.
Page 38: Networking
Additional printer setup Run the installer, and then follow the instructions on the computer screen. For Macintosh users, add the printer. Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu. Adding available options in the print driver For Windows users Open the printers folder.
Page 39 Additional printer setup • The network mask • A nickname for the printer (optional) Note: A printer nickname can make it easier for you to identify your printer on the network. You can choose to use the default printer nickname, or assign a name that is easier for you to remember. You will need an Ethernet cable to connect the printer to the network and an available port where the printer can physically connect to the network.
Page 40 Additional printer setup – To ﬁnd the WPA/WPA2 preshared key or passphrase for the wireless network, see the documentation that came with the access point, see the Embedded Web Server associated with the access point, or consult your system support person. Connecting the printer using the Wireless Setup Wizard Before you begin, make sure that: •...
Page 41 Additional printer setup Using the Personal Identiﬁcation Number (PIN) method From the printer control panel, navigate to: > Network/Ports > Network [x] > Network [x] Setup > Wireless > Wireless Connection Setup > Wi‑Fi Protected Setup > Start PIN Method Copy the eight‑digit WPS PIN.
Page 42: Verifying Printer Setup
Additional printer setup Verifying printer setup When all hardware and software options are installed and the printer is turned on, verify that the printer is set up correctly by printing the following: • Menu settings page—Use this page to verify that all printer options are installed correctly. A list of installed options appears toward the bottom of the page.
Page 43: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media Proper selection and loading of media can improve how reliably documents print. For more information, see “Avoiding jams” on page 239 “Storing paper” on page Setting the paper size and type From the home screen navigate to: >...
Page 44 Loading paper and specialty media If the paper is longer than letter‑size paper, then squeeze and then slide the length guide at the back of the tray to extend it. Squeeze, and then slide the length guide tab to the correct position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of the tray to help position the guide.
Page 45 Loading paper and specialty media Squeeze, and then slide the width guide tab to the correct position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of the tray to help position the guides. Flex the sheets back and forth to loosen them, and then fan them.
Page 46: Loading The Manual Feeder
Loading paper and specialty media Insert the tray. From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray. Note: Mixing paper sizes or paper types in a tray may cause jams. Loading the manual feeder The standard 250‑sheet tray has an integrated manual feeder that can be used to print on different types of paper one sheet at a time.
Page 47: Loading The 650-Sheet Duo Tray
Loading paper and specialty media Loading the 650‑sheet duo tray The 650‑sheet duo tray (Tray 2) consists of a 550‑sheet tray and an integrated 100‑sheet multipurpose feeder. The tray is loaded in the same way as the 250‑sheet tray and the optional 550‑sheet tray, and supports the same paper types and sizes.
Page 48: Loading The Multipurpose Feeder
Loading paper and specialty media Loading the multipurpose feeder Push the multipurpose feeder latch to the left. Open the multipurpose feeder. Pull the multipurpose feeder extender. Note: Guide the extender gently so that the multipurpose feeder is fully extended and open.
Page 49 Loading paper and specialty media Prepare the paper for loading. • Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. •...
Page 50: Linking And Unlinking Trays
Loading paper and specialty media Paper size indicator Load the paper, and then adjust the width guide to lightly touch the edge of the paper stack. • Load paper, card stock, and transparencies with the recommended printable side facedown and the top edge entering the printer ﬁrst.
Page 51 Loading paper and specialty media • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > Paper Menu. Change the paper size and type settings for the trays you are linking. •...
Page 52 Loading paper and specialty media Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings >...
Page 53: Paper And Specialty Media Guide
The printer may print at a reduced speed to prevent damage to the fuser. • For more information on card stock and labels, see the Card Stock & Label Guide at http://support.lexmark.com. Using specialty media Tips on using letterhead •...
Page 54 Paper and specialty media guide Source Printing Printable Paper side orientation Manual feeder One‑sided Facedown Load the sheet with the top edge entering the printer ﬁrst. Manual feeder Two‑sided Faceup Load the sheet with the bottom edge entering the printer ﬁrst. Multipurpose feeder One‑sided Facedown...
Page 55 Print samples on labels being considered for use before buying large quantities. • For more information on label printing, characteristics, and design, see the Card Stock & Label Guide at http://support.lexmark.com. • Use labels designed speciﬁcally for laser printers. •...
Page 56: Paper Guidelines
Paper and specialty media guide • Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting in a jam. Partial sheets also contaminate the printer and the cartridge with adhesive, and could void the printer and toner cartridge warranties.
Page 57 Paper and specialty media guide Smoothness Paper smoothness directly affects print quality. If paper is too rough, then toner cannot fuse to it properly. If paper is too smooth, then it can cause paper feeding or print quality issues. Always use paper between 100 and 300 Sheffield points;...
Page 58 Lexmark consistently tests its printers with recycled paper (20–100% post-consumer waste) and a variety of test paper from around the world, using chamber tests for different temperature and humidity conditions. Lexmark has found no reason to discourage the use of today's recycled office papers, but generally the following property guidelines apply to recycled paper.
Page 59: Supported Paper Sizes, Types, And Weights
Paper and specialty media guide Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: • For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent. Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative humidity between 40 and 60 percent.
Page 60 Paper and specialty media guide Paper size and Standard Manual 650‑sheet duo tray 550‑she Scanne Duplex dimension 250‑sheet feeder et tray r glass mode 550‑sheet Multipurpos tray tray e feeder JIS B5 182 x 257 mm (7.2 x 10.1 in.) Letter 216 x 279 mm (8.5 x 11 in.)
Page 61 Paper and specialty media guide Paper size and Standard Manual 650‑sheet duo tray 550‑she Scanne Duplex dimension 250‑sheet feeder et tray r glass mode 550‑sheet Multipurpos tray tray e feeder 9 Envelope 98 x 225 mm (3.9 x 8.9 in.) 10 Envelope 105 x 241 mm (4.1 x 9.5 in.)
Page 62 Paper and specialty media guide Paper type 250‑sheet Manual 650‑sheet duo tray 550‑sheet Scanner Two‑sided tray feeder tray glass printing 550‑sheet Multipurpos tray e feeder Paper • Plain • Recycled • Glossy • Bond • Letterhea • Preprinted • Colored •...
Page 63: Printing
Printing Printing Printing forms From the home screen, navigate to: Forms and Favorites > select form > Print If necessary, conﬁgure the print settings. Send the print job. Printing a document Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before sending the print job.
Page 64 Printing Using Max Speed and Max Yield Max Speed and Max Yield let you choose between a faster print speed or a higher toner yield. Max Yield is the factory default setting. • Max Speed—This lets you print in either black or color depending on what is set in the printer driver. The printer prints in color unless Black Only is selected in the printer driver.
Page 65: Printing From A Flash Drive
Printing Printing from a ﬂash drive Printing from a ﬂash drive Notes: • Before printing an encrypted PDF ﬁle, you will be prompted to type the ﬁle password from the printer control panel. • You cannot print ﬁles for which you do not have printing permissions. Insert a ﬂash drive into the USB port.
Page 66: Printing From A Mobile Device
Printing Touch the arrows to get a preview of the document. to specify the number of copies to be printed, and then touch Print. Notes: • Do not remove the ﬂash drive from the USB port until the document has ﬁnished printing. •...
Page 67 Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application.
Page 68: Printing Confidential And Other Held Jobs
Printing Printing conﬁdential and other held jobs Storing print jobs in the printer From the printer control panel, navigate to: > Security > Conﬁdential Print > select the print job type Max Invalid PIN Limit the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name and PIN are deleted.
Page 69: Printing Information Pages
Printing Modifying conﬁdential print settings Open a Web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 70 Printing Canceling a print job from the computer Depending on the operating system, do either of the following: • Open the printers folder, and then select your printer. • From the System Preferences in the Apple menu, navigate to your printer. Select the print job to cancel.
Page 71: Copying
Copying Copying Automatic document feeder (ADF) Scanner glass Use the scanner glass for single-page documents, book Use the ADF for multiple‑page documents including pages, small items (such as postcards or photos), two-sided pages. transparencies, photo paper, or thin media (such as magazine clippings).
Page 72: Copying Photos
Copying • The ADF indicator light comes on when the paper is loaded properly. Adjust the paper guides. From the home screen, navigate to: Copy > specify the copy settings > Copy It Copying using the scanner glass Place an original document facedown on the scanner glass in the upper left corner. From the home screen, navigate to: Copy >...
Page 73: Creating A Copy Shortcut Using The Printer Control Panel
Copying Navigate to: Copy to > select the tray that contains transparencies > Copy It If there are no trays that contain transparencies, then navigate to: Manual Feeder > > select the size of the transparencies > > Transparency > Load transparencies into the multipurpose feeder, and then touch Copy It.
Page 74: Customizing Copy Settings
Copying Customizing copy settings Copying to a different size Load an original document faceup, short edge ﬁrst into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
Page 75 Copying Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides.
Page 76 Copying From the home screen, navigate to: Copy > Sides (Duplex) > select the preferred duplexing method Note: For the preferred duplexing method, the ﬁrst number represents sides of the original documents while the second number represents sides of the copy. For example, select “2 sided to 2 sided” if you have two-sided original documents and you want two‑sided copies.
Page 77 Copying Touch Touch the button that best represents the content source of the document you are copying. • Color Laser—The original document was printed using a color laser printer. • Inkjet—The original document was printed using an inkjet printer. • Magazine—The original document is from a magazine.
Page 78 Copying From the home screen, navigate to: Copy > Advanced Options > Separator Sheets Note: Set Collate to “1,2,3 ‑ 1,2,3” to place separator sheets between copies. If Collate is set to “1,1,1 ‑ 2,2,2,” then the separator sheets are added to the end of the copy job. For more information, see “Collating copies”...
Page 79: Placing Information On Copies
Copying For example: Load an original document faceup, short edge ﬁrst into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. •...
Page 80: Canceling A Copy Job
Copying Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides.
Page 81 Copying • If the type or size of paper you want to use is not loaded in one of the trays, then touch Manual Feeder, and manually load the paper in the manual feeder or multipurpose feeder. • When “Copy to” is set to Auto Size Match, each copy matches the paper size of the original document. If a matching paper size is not in one of the trays, then Paper size not found appears and prompts to load a paper in a tray, manual feeder, or multipurpose feeder.
Page 82 Copying • Inkjet—The original document was printed using an inkjet printer. • Magazine—The original document is from a magazine. • Newspaper—The original document is from a newspaper. • Other—The original document was printed using an alternate or unknown printer. • Photo/Film—The original document is a photo from ﬁlm.
Page 83 Copying • Paper Saver—This prints two or more pages of an original document on the same page. Paper Saver is also called N-up printing, where N stands for the number of pages. For example, 2-up would print two pages of your document on a single page, and 4-up would print four pages of your document on a single page.
Page 84: E-Mailing
E-mailing E-mailing Automatic document feeder (ADF) Scanner glass Use the scanner glass for single-page documents, book Use the ADF for multiple‑page documents including pages, small items (such as postcards or photos), two-sided pages. transparencies, photo paper, or thin media (such as magazine clippings).
Page 85: Creating An E-Mail Shortcut
E-mailing Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 86: E-Mailing A Document
E-mailing E-mailing a document Note: You can also send an e-mail by using the Multi Send or MyShortcut application from the home screen. For more information, see “Activating the home screen applications” on page Sending an e-mail using the printer control panel Load an original document faceup, short edge ﬁrst into the ADF tray or facedown on the scanner glass.
Page 87: Customizing E-Mail Settings
E-mailing Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides.
Page 88: Canceling An E-Mail
E-mailing Canceling an e-mail When using the ADF, touch Cancel Job while Scanning appears. • When using the scanner glass, touch Cancel Job while Scanning appears, or while Scan the Next • Page / Finish the Job appears. Understanding the e-mail options Recipient(s) This option lets you enter the recipient of your e-mail.
Page 89 E-mailing Select from the following content types: • Graphics—The original document is mostly business‑type graphics, such as pie charts, bar charts, and animations. • Photo—The original document is mostly a photo or an image. • Text—The content of the original document is mostly text or line art. •...
Page 90 E-mailing Scan Preview This option lets you view the ﬁrst page of the image before it is included in the e-mail. When the ﬁrst page is scanned, the scanning is paused and a preview image appears. Note: This option appears only when a working printer hard disk is installed. Save As Shortcut This option lets you save the current settings as a shortcut by assigning a shortcut name.
Page 91: Faxing
Faxing Faxing Automatic document feeder (ADF) Scanner glass Use the scanner glass for single-page documents, book Use the ADF for multiple‑page documents including pages, small items (such as postcards or photos), two-sided pages. transparencies, photo paper, or thin media (such as magazine clippings).
Page 92 Faxing Using the Embedded Web Server for fax setup Open a Web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 93 Faxing Setup 1: Printer is connected to a dedicated fax line Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto Answer Off).
Page 94 Faxing Connected to the same telephone wall jack PHONE LINE Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Connect the answering machine to the telephone port of the printer.
Page 95 Faxing Connected to different wall jacks PHONE LINE Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. •...
Page 96 Faxing Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Connect the telephone to the telephone port of the printer.
Page 97 Faxing CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a lightning storm. CAUTION—POTENTIAL INJURY: To reduce the risk of ﬁre, use only a 26 AWG or larger telecommunications (RJ-11) cord when connecting this product to the public switched telephone network.
Page 98 Faxing Setting up fax using VoIP telephone service CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 99 Faxing Notes: • To check if the telephone port on the VoIP adapter is active, plug an analog telephone into the port, and then listen for a dial tone. • If you need two telephone ports for your devices, but do not want to pay extra cost, then use a phone splitter.
Page 100 Faxing Setup 1: Printer is connected directly to a cable modem Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem. Connect your analog telephone to the telephone port of the printer.
Page 101 Faxing Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the facility Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog telephone wall jack. Connect your analog telephone to the telephone port of the printer.
Page 102 There may be an adapter plug installed in the telephone port of the printer. Do not remove the adapter plug from the telephone port of the printer if you are connecting to a serial or cascaded telephone system. Part name Part number Lexmark adapter plug 40X8519...
Page 103 Faxing Connecting the printer to a non‑RJ11 wall jack LINE Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall jack. If you want to connect another device with a non‑RJ11 connector to the same wall jack, then connect it directly to the telephone adapter.
Page 104 Faxing Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. Connect the printer to any of the N ports. N F N PHONE LINE...
Page 105 Faxing Connecting to a distinctive ring service A distinctive ring service may be available from your telephone company. This service lets you have multiple telephone numbers on one telephone line, with each telephone number having a different ring pattern. This may be useful for distinguishing between fax and voice calls.
Page 106: Sending A Fax
Faxing Setting the date and time You can set the date and time so that they are printed on every fax you send. Open a Web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen.
Page 107 • The fax option is available only with the PostScript® driver or the Universal Fax Driver. For more information, go to http://support.lexmark.com. • To use the fax option with the PostScript driver, conﬁgure and enable it in the Conﬁguration tab.
Page 108: Creating Shortcuts
Faxing Sending a fax using the address book The address book lets you search for bookmarks and network directory servers. For more information on enabling the address book feature, contact your system support person. Load an original document faceup, short edge ﬁrst into the ADF tray or facedown on the scanner glass. Notes: •...
Page 109: Customizing Fax Settings
Faxing Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings >...
Page 110 Faxing From the Resolution area, touch the arrows to select the resolution you want. Note: Select a resolution from Standard (fastest speed) to Ultra Fine (best quality at a reduced speed). Touch Fax It. Making a fax lighter or darker Load an original document faceup, short edge ﬁrst into the ADF tray or facedown on the scanner glass.
Page 111: Canceling An Outgoing Fax
Faxing Canceling an outgoing fax Canceling a fax while the original documents are still scanning When using the ADF, touch Cancel Job on the printer control panel while Scanning appears. • When using the scanner glass, touch Cancel Job on the printer control panel while Scanning appears or •...
Page 112: Understanding The Fax Options
Faxing From the Time menu, select the time you want the held faxes released. From the Day(s) menu, select the day you want the held faxes released. Click Add. Forwarding a fax This option lets you print and forward received faxes to a fax number, e‑mail address, FTP site, or LDSS. Open a Web browser, and then type the printer IP address in the address ﬁeld.
Page 113 Faxing Page Setup This option lets you change the following settings: • Sides (Duplex)—This speciﬁes if the original document is printed on one side or on both sides of the page (duplex). This also identiﬁes what needs to be scanned for inclusion in the fax. •...
Page 114 Faxing Using the advanced options Select from the following settings: • Adjust ADF Skew—This option lets you straighten scanned images that are slightly skewed when received from the ADF tray. • Advanced Imaging—This adjusts the Background Removal, Color Balance, Color Dropout, Contrast, Mirror Image, Negative Image, Scan Edge to Edge, Shadow Detail, Sharpness, and Temperature settings before you fax the document.
Page 115: Scanning
Scanning Scanning Using Scan to Network Scan to Network lets you scan your documents to network destinations speciﬁed by your system support person. After the destinations (shared network folders) have been established on the network, the setup process for the application involves installing and conﬁguring the application on the appropriate printer using its Embedded Web Server.
Page 116 Scanning Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Navigate to: Settings >...
Page 117: Scanning To A Computer Or Flash Drive
Scanning Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides.
Page 118 Scanning Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single-page documents, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). The scanner lets you scan documents directly to a computer or a ﬂash drive. The computer does not have to be directly connected to the printer for you to receive images using Scan to Computer.
Page 119: Understanding The Scan Options
Scanning Setting up Scan to Computer Notes: • This feature is supported only in Windows Vista or later. • Make sure your computer and printer are connected to the same network. Open the printers folder, and then select your printer. Note: If your printer is not in the list, then add your printer.
Page 120 Scanning Resolution This option lets you adjust the output quality of your ﬁle. Increasing the image resolution increases the ﬁle size and the time needed to scan your original document. Decreasing the image resolution reduces the ﬁle size. Color This option lets you set the output to either color or monochrome for the scanned image. Content This option lets you set the original document type and source.
Page 121 Scanning Note: To use the RTF or TXT option, purchase and install the AccuRead OCR solution. Page Setup This option lets you change the following settings: • Sides (Duplex)—This speciﬁes if the original document is printed on only one side or on both sides of the paper.
Page 122: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Menus list Supplies Menu Paper Menu Reports Network/Ports Security Cyan Cartridge Default Source Menu Settings Page Active NIC Edit Security Setups Magenta Cartridge Paper Size/Type Device Statistics Miscellaneous Security Standard Network Settings Yellow Cartridge Substitute Size Network Setup Page...
Page 123: Supplies Menu
Understanding the printer menus Supplies menu Cyan Cartridge View the status of the toner cartridges, which can be any of the following: Magenta Cartridge Early Warning Yellow Cartridge Invalid Black Cartridge Near End of Life Replace Missing Defective Unsupported Waste Toner Bottle View the status of the waste toner bottle.
Page 124 Understanding the printer menus Paper Size/Type menu Tray [x] Size Specify the paper size loaded in each tray. Notes: • Letter is the U.S. factory default setting. A4 is the international JIS‑B5 factory default setting. Letter • If two trays contain paper of the same size and type, and the trays Legal have the same settings, then the trays are automatically linked.
Page 125 Understanding the printer menus MP Feeder Size Specify the paper size loaded in the multipurpose feeder. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 • The menu item applies only when the multipurpose feeder (MP Letter Feeder) is installed.
Page 126 Understanding the printer menus Manual Paper Size Specify the size of the paper being manually loaded. Note: Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 Letter Legal Executive Oﬁcio (Mexico) Folio Statement Universal Manual Paper Type Specify the paper type being manually loaded.
Page 127 Understanding the printer menus Substitute Size menu Substitute Size Substitute a speciﬁed paper size if the requested paper size is not available. Statement/A5 Notes: Letter/A4 • All Listed is the factory default setting. All available substitutions are All Listed allowed. •...
Page 128 Understanding the printer menus Envelope Texture Specify the relative texture of the envelopes loaded. Smooth Note: Normal is the factory default setting. Normal Rough Letterhead Texture Specify the relative texture of the letterhead loaded. Smooth Note: Normal is the factory default setting. Normal Rough Preprinted Texture...
Page 129 Understanding the printer menus Card Stock Weight Specify the relative weight of the card stock loaded. Light Note: Normal is the factory default setting. Normal Heavy Transparency Weight Specify the relative weight of the transparencies loaded. Light Note: Normal is the factory default setting. Normal Heavy Recycled Weight...
Page 130 Understanding the printer menus Heavy Weight Specify that the relative weight of the paper loaded is heavy. Heavy Rough/Cotton Weight Specify the relative weight of the rough or cotton paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Custom [x] Weight Specify the relative weight of the custom paper loaded.
Page 131 Understanding the printer menus Heavy Loading Determine and set two‑sided printing for all print jobs that specify Heavy as the paper type. Duplex Custom [x] Loading Determine and set two‑sided printing for all print jobs that specify Custom [x] as the paper type. Duplex Note: Custom [x] Loading is available only when the custom type is supported.
Page 132 Understanding the printer menus Custom Scan Sizes menu Custom Scan Size [x] Specify a custom scan size name, size, and page orientation. Scan Size Name Notes: Width • 8.5 inches is the U.S. factory default setting for Width. 216 mm is the Height international factory default setting for Width.
Page 133: Reports Menu
Understanding the printer menus Reports menu Menu Settings Page Print a report on the current printer menu settings. The report also contains information about the status of the supplies and a list of hardware options that are successfully installed. Device Statistics Print a report containing printer statistics, such as supply information and number of printed pages.
Page 134: Network/Ports
Understanding the printer menus Print Demo Print demo ﬁles that are available in the ﬁrmware, the ﬂash option, and the disk option. Demo Page [list of available demo pages] Asset Report Print a report containing printer asset information, such as serial number and model name.
Page 135 Understanding the printer menus NPA Mode Set the printer to perform the special processing required for bidirectional communication following the conventions deﬁned by the NPA protocol. Auto Notes: • Auto is the factory default setting. • The printer automatically restarts when the setting is changed from the control panel.
Page 136 Understanding the printer menus Print Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address. Network Card menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Network Card •...
Page 137 Understanding the printer menus Gateway View or change the current TCP/IP gateway. Enable DHCP Specify the DHCP address and parameter assignment. Note: On is the factory default setting. Enable RARP Specify the RARP address assignment setting. Note: Off is the factory default setting. Enable BOOTP Specify the BOOTP address assignment setting.
Page 138 Understanding the printer menus Enable IPv6 Enable IPv6 in the printer. Note: On is the factory default setting. Auto Conﬁguration Specify whether or not the network adapter accepts the automatic IPv6 address conﬁguration entries provided by a router. Note: On is the factory default setting. Set Hostname Set the host name.
Page 139 Understanding the printer menus Choose Network Select an available network for the printer to use. View Signal Quality View the quality of the wireless connection. View Security Mode View the encryption method for the wireless network. AppleTalk menu To access the menu, navigate to either of the following: •...
Page 140 Understanding the printer menus PS SmartSwitch Set the printer to automatically switch to PS emulation when a print job received through a USB port requires it, regardless of the default printer language. Notes: • On is the factory default setting. •...
Page 141 Understanding the printer menus ENA Address Set the network address information for an external print server. yyy.yyy.yyy.yyy Note: This menu is available only when the printer is attached to an external print server through the USB port. ENA Netmask Set the netmask information for an external print server. yyy.yyy.yyy.yyy Note: This menu is available only when the printer is attached to an external print server through the USB port.
Page 142: Security Menu
Understanding the printer menus Device‑Initiated E‑mail Specify what credentials will be used when communicating to the SMTP server. None Use Device SMTP Credentials Notes: User‑Initiated E‑mail • None is the factory default setting for Device‑Initiated E‑mail None and User‑Initiated E‑mail. Use Device SMTP Credentials •...
Page 143 Understanding the printer menus Miscellaneous Security Settings menu Login Restrictions Limit the number and time frames of failed login attempts from the printer control panel before all users are locked out. Login failures Failure time frame Notes: Lockout time • “Login failures”...
Page 144 Understanding the printer menus Conﬁdential Print menu Max Invalid PIN Set a limit on the number of times an invalid PIN can be entered. Notes: 2–10 • This menu item appears only when a formatted, working printer hard disk is installed.
Page 145 Understanding the printer menus Wiping Mode Specify the mode for erasing temporary data ﬁles. Auto Automatic Method Mark all disk space used by a previous print job. This method does not permit the ﬁle system to reuse this space until it has been cleared. Single pass Multiple pass Notes:...
Page 146 Understanding the printer menus Conﬁgure Log Specify how audit logs are conﬁgured. Enable Audit Notes: • Enable Audit determines if events are recorded in the secure audit log and remote syslog. No is the factory default setting. Enable Remote Syslog •...
Page 147 Understanding the printer menus Conﬁgure Log (continued) Specify how audit logs are conﬁgured. Admin’s e-mail address Notes: [256 character string] • “Admin’s e‑mail address” determines if administrators are Digitally sign exports automatically notiﬁed of certain log events. This setting can have one or more e‑mail addresses (separated by commas).
Page 148 Understanding the printer menus Automatically Observe DST Set the printer to use the applicable daylight saving time (DST) start and end times associated with the printer Time Zone setting. Note: On is the factory default setting and uses the applicable Daylight Saving Time associated with the Time Zone setting.
Page 149: Settings Menu
Understanding the printer menus Settings menu General Settings menu Display Language Set the language of the text that appears on the display. English Note: Not all languages are available for all models. You may Francais need to install special hardware for some languages. Deutsch Italiano Espanol...
Page 150 Understanding the printer menus Run Initial setup Run the setup wizard. Keyboard Specify a language and custom key information for the keyboard on the display. Keyboard Type English Francais Francais Canadien Deutsch Italiano Espanol Greek Dansk Norsk Nederlands Svenska Suomi Portuguese Russian Polski...
Page 151 Understanding the printer menus Displayed Information Specify the display information in the upper corners of the home screen. Left side Select from the following options: Right side None IP Address Hostname Contact Name Location Date/Time mDNS/DDNS Service Name Zero Conﬁguration Name Custom Text [x] Model Name Notes:...
Page 152 Understanding the printer menus Displayed Information (continued) Customize the displayed information for certain menus. Waste Toner Bottle Select from the following options: Paper Jam Display Load Paper Service Errors Message to display Default Alternate Default [text entry] Alternate [text entry] Notes: •...
Page 153 Understanding the printer menus Time Format Format the time. 12 hour A.M./P.M. Note: 12 hour A.M./P.M. is the factory default setting. 24 hour clock Screen Brightness Specify the brightness of the display. 20–100 Note: 100 is the factory default setting. One Page Copy Set copies from the scanner glass to only one page at a time.
Page 154 Understanding the printer menus Alarms Set an alarm when the printer requires user intervention. Alarm Control For each alarm type, select from the following options: Cartridge Alarm Single Continuous Note: Single is the factory default setting for Alarm Control and Cartridge Alarm. Timeouts Set the time before the printer enters a lower power state.
Page 155 Understanding the printer menus Timeouts Set the idle time before the display automatically returns to Ready state. Screen Timeout 15–300 Note: 30 seconds is the factory default setting. Timeouts Set the printer to end a print job after it has been idle for the speciﬁed amount of time.
Page 156 Headphone Volume Note: 5 is the factory default setting. 1–10 Information Sent to Lexmark Send anonymous device usage information to Lexmark. Supplies and Page Usage (Anonymous) Note: The default value depends on what you selected during the initial setup. Press Sleep Button Determine how the printer, while in idle state, reacts to a short press of the Sleep button.
Page 157 Understanding the printer menus Export Conﬁguration File Export conﬁguration ﬁles to a ﬂash drive. Export Export Compressed Logs File Export the printer compressed logs ﬁle to a ﬂash drive. Export Copy Settings menu Content Type Specify the content of the original document. Text Note: Text/Photo is the factory default setting.
Page 158 Understanding the printer menus Paper Saver Copy two or four sheets of a document on one page. Note: Off is the factory default setting. 2‑up Portrait 2‑up Landscape 4‑up Portrait 4‑up Landscape Print Page Borders Specify whether a border is printed. Note: Off is the factory default setting.
Page 159 Understanding the printer menus Separator Sheets Place a sheet of paper between pages, copies, or jobs. Note: Off is the factory default setting. Between Copies Between Jobs Between Pages Separator Sheet Source Specify the paper source for the separator sheet. Tray [x] Note: Tray 1 is the factory default setting.
Page 160 Understanding the printer menus Allow Save as Shortcut Save custom copy settings as shortcuts. Note: On is the factory default setting. Background Removal Adjust the amount of background visible on a copy. ‑4 to 4 Note: 0 is the factory default setting. Auto Center Automatically align the content at the center of the page.
Page 161 Understanding the printer menus Sharpness Adjust the amount of sharpness of a copy. 1–5 Note: 3 is the factory default setting. Temperature Specify warm or cool outputs. Cool values generate a bluer output than the ‑4 to 4 default while warm values generate a redder output than the default. Note: 0 is the factory default setting.
Page 162 Understanding the printer menus Caller ID Specify the type of caller ID being used. Primary Alternate Fax number masking Specify the direction from where digits are masked in an outgoing fax number. Notes: From left • Off is the factory default setting. From right •...
Page 163 Understanding the printer menus Fax Send Settings Resolution Specify quality in dots per inch (dpi). A higher resolution gives better print quality, but increases the fax transmission time for outgoing faxes. Standard Fine 200 dpi Note: Standard is the factory default setting. Super Fine 300 dpi Ultra Fine 600 dpi Original Size...
Page 164 Understanding the printer menus Darkness Lighten or darken the output. 1–9 Note: 5 is the factory default setting. Dial Preﬁx Enter a dialing preﬁx, such as 99. A numeric entry ﬁeld is provided. Dialing Preﬁx Rules Establish a dialing preﬁx rule. Preﬁx Rule [x] Automatic Redial Specify the number of times the printer tries to send the fax to a speciﬁed...
Page 165 Understanding the printer menus Scan Preview Show whether a preview appears on the display for scan jobs. Notes: • Off is the factory default setting. • This menu item appears only when a formatted, working printer hard disk is installed. Background Removal Adjust the amount of background visible on a scanned image.
Page 166 Understanding the printer menus Sharpness Adjust the sharpness of a fax. 1–5 Note: 3 is the factory default setting. Temperature Specify warm or cool outputs. Cool values generate a bluer output than the ‑4 to 4 default while warm values generate a redder output than the default. Note: 0 is the factory default setting.
Page 167 Understanding the printer menus Paper Source Specify the paper source for printing incoming fax jobs. Auto Note: Auto is the factory default setting. Tray [x] Multipurpose Feeder Manual Feeder Sides (Duplex) Enable two‑sided printing for incoming fax jobs. Note: Off is the factory default setting. Separator Sheets Enable the printer to include separator sheets for incoming fax jobs.
Page 168 Understanding the printer menus Holding Faxes Enable the printer to hold received faxes from printing until they are released. Held faxes can be released manually or at a scheduled day or time. Held Fax Mode Note: Off is the factory default setting. Always On Manual Scheduled...
Page 169 Understanding the printer menus Speaker Settings Speaker Mode Specify the mode of the speaker. Always Off Note: On until Connected is the factory default setting. A sound is issued until On until Connected the fax connection is made. Always On Speaker Volume Set the speaker volume to high or low.
Page 170 Understanding the printer menus Content Type Specify the content of the original document. Text Note: Text/Photo is the factory default setting. Graphics Text/Photo Photo Content Source Specify how the content was originally produced. Black/White Laser Note: Color Laser is the factory default setting. Color Laser Inkjet Photo/Film...
Page 171 Understanding the printer menus Use Multi‑Page TIFF Provide a choice between single‑page TIFF ﬁles and multiple‑page TIFF ﬁles. For a multiple-page scan‑to‑fax job, either one TIFF ﬁle is created containing all the pages, or multiple TIFF ﬁles are created with one ﬁle for each page of the scan job.
Page 172 Understanding the printer menus Format Specify the ﬁle format. PDF (.pdf) Notes: TIFF (.tif) • PDF (.pdf) is the factory default setting. JPEG (.jpg) • To use the RTF (.rtf) or TXT (.txt) option, purchase and install the XPS (.xps) AccuRead OCR solution.
Page 173 Understanding the printer menus Resolution Specify the resolution of the scan in dots per inch. 75 dpi Note: 150 dpi is the factory default setting. 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Darkness Lighten or darken the output. 1–9 Note: 5 is the factory default setting.
Page 174 Understanding the printer menus Photo Default Set the quality of a photo image in relation to ﬁle size and the quality of the image. 5–90 Note: 50 is the factory default setting. E‑mail images sent as Specify how the images are sent. Attachment Note: Attachment is the factory default setting.
Page 175 Understanding the printer menus Background Removal Adjust the amount of background visible on a scanned image. ‑4 to 4 Note: 0 is the factory default setting. Color Balance Enable an equal balance of colors in the output. Cyan - Red Magenta - Green Yellow - Blue Color Dropout...
Page 176 Understanding the printer menus Use cc:/bcc: Enable the use of the cc: and bcc: ﬁelds. Note: Off is the factory default setting. FTP Settings menu Format Specify the ﬁle format. PDF (.pdf) Notes: TIFF (.tif) • PDF (.pdf) is the factory default setting. JPEG (.jpg) •...
Page 177 Understanding the printer menus Color Specify whether the printer captures and transmits content in color. Note: On is the factory default setting. Resolution Specify the quality of the scan in dots per inch (dpi). 75 dpi Note: 150 dpi is the factory default setting. 150 dpi 200 dpi 300 dpi...
Page 178 Understanding the printer menus JPEG Quality Set the quality of a JPEG photo image in relation to the ﬁle size and quality of the image. Best for content 5–90 Notes: • Best for content is the factory default setting. • 5 reduces the ﬁle size, but the quality of the image is lessened.
Page 179 Understanding the printer menus Scan Preview Specify whether a preview appears on the display for scan jobs. Notes: • Off is the factory default setting. • This menu item appears only when a formatted, working printer hard disk is installed. Allow Save as Shortcut Enable shortcut creation for FTP addresses.
Page 180 Understanding the printer menus Scan edge to edge Specify whether the original document is scanned edge-to-edge. Note: Off is the factory default setting. Sharpness Adjust the amount of sharpness of the scanned image. 1–5 Note: 3 is the factory default setting. Temperature Enable the user to specify warm or cool outputs.
Page 181 Understanding the printer menus Content Source Specify how the original document was produced. Black/White Laser Note: Color Laser is the factory default setting. Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Color Specify whether the printer captures and transmits content in color. Note: On is the factory default setting.
Page 182 Understanding the printer menus Sides (Duplex) Specify the orientation of the original documents loaded in the ADF for two‑sided scanning. Long edge Note: Off is the factory default setting. Short edge JPEG Quality Set the quality of a JPEG photo image in relation to ﬁle size and quality. Best for content Notes: 5–90...
Page 183 Understanding the printer menus Color Dropout Specify which color to drop and to adjust the dropout setting for each color threshold. Color Dropout None Notes: • None is the factory default setting for Color Dropout. Green • 128 is the factory default setting for each color threshold. Blue Default Red Threshold 0–255...
Page 184 Understanding the printer menus Print Settings Copies Specify a default number of copies for each print job. 1–999 Note: 1 is the factory default setting. Paper Source Set a default paper source for all print jobs. Tray [x] Note: Tray 1 is the factory default setting. Multipurpose Feeder Manual Paper Manual Envelope...
Page 185 Understanding the printer menus Paper Saver Ordering Specify the positioning of multiple‑page images. Horizontal Notes: Reverse Horizontal • Horizontal is the factory default setting. Reverse Vertical • Positioning depends on the number of page images and whether they are in Vertical portrait or in landscape orientation.
Page 186 Understanding the printer menus Recognized Languages Set the language or languages that the OCR can recognize. English For each language, select from the following options: French German Spanish Note: The language is enabled by default. If it is set to a value that is not in Italian the list of recognized languages, English is enabled by default.
Page 187 Understanding the printer menus Printer Usage Set the printer for a faster print speed or for a higher toner yield. Max Yield Note: Max Yield is the factory default setting. Max Speed Black Only Mode Set the printer to print text and graphics using only the black toner cartridge. Note: Off is the factory default setting.
Page 188 Understanding the printer menus Duplex Binding Deﬁne binding for duplexed pages in relation to page orientation. Long Edge Notes: Short Edge • Long Edge is the factory default setting. This assumes binding along the long edge of the page (left edge for portrait and top edge for landscape). •...
Page 189 Understanding the printer menus Paper Saver Ordering Specify the order in which pages are printed on a single sheet when using Paper Saver. Horizontal Reverse Horizontal Notes: Reverse Vertical • Horizontal is the factory default setting. Vertical • Positioning depends on the number of page images and whether they are in portrait or in landscape orientation.
Page 190 Understanding the printer menus RGB Saturation Adjust saturation in color outputs. 0–5 Note: 0 is the factory default setting. Color Balance Enable an equal balance of colors in the output. Cyan Note: 0 is the factory default setting. ‑5 to 5 Magenta ‑5 to 5 Yellow...
Page 191 Understanding the printer menus Spot Color Replacement Assign speciﬁc CMYK values to named spot colors. Note: This menu is available only on the Embedded Web Server. RGB Replacement Match the colors of the output with that of the original document. Note: This menu is available only on the Embedded Web Server.
Page 192 Understanding the printer menus Log Action at Full Determine and set how the printer responds when disk usage reaches the maximum limit (100MB). None E‑mail & Delete Current Log Note: None is the factory default setting. E‑mail & Delete Oldest Log Post &...
Page 193 Understanding the printer menus Delete Downloads on Disk Delete downloads from the printer hard disk, including all held jobs, buffered jobs, and parked jobs. Delete Now Do Not Delete Notes: • Delete Now sets the printer to delete the downloads and allows the display to return to the originating screen after the deletion.
Page 194 Understanding the printer menus Lock PS Startup Mode Enable users to disable the SysStart ﬁle. Note: Off is the factory default setting. Font Priority Establish the font search order. Resident Notes: Flash/Disk • Resident is the factory default setting. • This menu item appears only when a formatted, non‑defective ﬂash memory option card or printer hard disk is installed.
Page 195 Understanding the printer menus Symbol Set Specify the symbol set for each font name. 10U PC‑8 Notes: 12U PC‑850 • 10U PC‑8 is the US factory default setting. 12U PC‑850 is the international factory default setting. • A symbol set is a set of alphabetic and numeric characters, punctuation, and special symbols.
Page 196 Understanding the printer menus PCL Emulation Settings Specify whether the printer automatically performs a carriage return (CR) after a line feed (LF) control command. Auto CR after LF Note: Off is the factory default setting. PCL Emulation Settings Specify whether the printer automatically performs a line feed (LF) after a carriage return (CR) control command.
Page 197 Understanding the printer menus HTML menu Font Name Joanna MT Set the default font for HTML documents. Albertus MT Letter Gothic Note: The Times font is used in HTML documents that do Antique Olive Lubalin Graph not specify a font. Apple Chancery Marigold Arial MT...
Page 198 Understanding the printer menus Backgrounds Specify whether to print backgrounds on HTML documents. Do Not Print Note: Print is the factory default setting. Print Image menu Auto Fit Select the optimal paper size, scaling, and orientation. Note: On is the factory default setting. It overrides scaling and orientation settings for some images.
Page 199: Saving Money And The Environment
Saving money and the environment Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs.
Page 200 Saving money and the environment • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > General Settings > Eco‑Mode > select a setting Use the factory default settings for all settings associated with Eco‑Mode. Off supports the performance speciﬁcations of the printer.
Page 201 Saving money and the environment Adjusting Sleep mode From the home screen, navigate to: > Settings > General Settings > Timeouts > Sleep Mode In the Sleep Mode ﬁeld, select the number of minutes the printer is idle before it enters Sleep mode. Apply the changes.
Page 202 Saving money and the environment Using the printer control panel From the printer control panel, navigate to: > Settings > General Settings > Timeouts > Hibernate Timeout Select the amount of time the printer waits after a print job is processed before it enters Hibernate mode. Touch Submit.
Page 203: Recycling
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
Page 204: Securing The Printer
Securing the printer Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data.
Page 205: Erasing Volatile Memory
Securing the printer • The printer is being moved to a different department or location. • The printer is being serviced by someone from outside your organization. • The printer is being removed from your premises for service. • The printer is being sold to another organization. Disposing of a printer hard disk Note: Some printer models may not have a printer hard disk installed.
Page 206: Erasing Printer Hard Disk Memory
Securing the printer Erasing printer hard disk memory Notes: • Some printer models may not have a printer hard disk installed. • Conﬁguring Erase Temporary Data Files in the printer menus lets you remove residual conﬁdential material left by print jobs by securely overwriting ﬁles that have been marked for deletion. Using the printer control panel Turn off the printer.
Page 207: Finding Printer Security Information
In high-security environments, it may be necessary to take additional steps to make sure that conﬁdential data stored in the printer cannot be accessed by unauthorized persons. For more information, go to the Lexmark security Web page or see the Embedded Web Server—Security: Administrator’s Guide at...
Page 208: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning the printer Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
Page 209 Maintaining the printer Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. Slightly dampen a soft, lint-free cloth or paper towel with water. Open the scanner cover. Clean all the areas shown, and then let them dry.
Page 210: Checking The Status Of Parts And Supplies
Maintaining the printer Checking the status of parts and supplies Checking the status of parts and supplies on the printer control panel From the home screen, navigate to: Status/Supplies > View Supplies Checking the status of parts and supplies from the Embedded Web Server Note: Make sure the computer and the printer are connected to the same network.
Page 211: Ordering Supplies
Damage caused by the use of third-party supplies or parts is not covered by the warranty. All life indicators are designed to function with Lexmark supplies and parts, and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components.
Page 212 80C8XM0 80C8XM0 80C8XM0 80C8XM0 Yellow 80C1XY0 80C2XY0 80C8XY0 80C8XY0 80C8XY0 80C8XY0 For more information on countries located in a region, go to www.lexmark.com/regions. CX510 Regular toner cartridges Item Worldwide Standard yield regular toner cartridges Black 80C0S10 Cyan 80C0S20 Magenta 80C0S30...
Page 213 71B5HY0 71B6HY0 Extra high yield return program toner cartridges Black 71B1XK0 71B2XK0 71B3XK0 71B4XK0 71B5XK0 71B6XK0 For more information on countries located in each region, go to www.lexmark.com/regions. CX517 Regular toner cartridges Item Worldwide Black 71B0X10 Cyan 71B0H20 Magenta 71B0H30...
Page 214: Storing Supplies
• The fuser and transfer module are included in the maintenance kit and can also be individually ordered and replaced, if necessary. • To replace the maintenance kit, contact customer support at http://support.lexmark.com or your service representative. Part name Type...
Page 215: Replacing Supplies
Maintaining the printer Replacing supplies Replacing the waste toner bottle Top door Waste toner bottle Right side cover Front door Unpack the replacement waste toner bottle. Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 216 Maintaining the printer Open the top door. Remove the right side cover. Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle.
Page 217 Maintaining the printer Seal the used waste toner bottle in the enclosed packaging. For more information, see “Recycling Lexmark products” on page 203. Insert the replacement waste toner bottle. Insert the right side cover.
Page 218 Maintaining the printer Slide and hold the release latch on the right side of the printer, and then slowly close the top door. Close the front door. Replacing a black and color imaging kit Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 219 Maintaining the printer Open the top door. Remove the toner cartridges by lifting the handles, and then gently pulling them away from the imaging kit.
Page 220 Maintaining the printer Remove the right side cover. Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle. Lift the blue levers on the imaging kit, and then pull the imaging kit until it stops.
Page 221 Seal the used imaging kit in the bag that the replacement imaging kit came in. For more information, see “Recycling Lexmark products” on page 203. Note: When replacing the black imaging kit, save the cyan, magenta, and yellow developer units. Dispose...
Page 222 Maintaining the printer Gently shake the yellow, cyan, magenta, and black developer units side‑to‑side. Remove the red packing strip and the attached fabric from the developer units. Gently insert the yellow, cyan, magenta, and black developer units. Note: Make sure each developer unit is inserted into the matching color slot. Remove the red packing strip from the imaging kit.
Page 223 Maintaining the printer Align and then insert the imaging kit. Gently but ﬁrmly push the blue levers down until the imaging kit ﬁts into place. Note: Make sure that the imaging kit is fully seated.
Page 224 Maintaining the printer Insert the waste toner bottle. Insert the right side cover. Insert the toner cartridges.
Page 225 Maintaining the printer Slide and hold the release latch on the right side of the printer, and then slowly close the top door. Close the front door.
Page 226 Maintaining the printer Replacing toner cartridges Warning—Potential Damage: Damage caused by use of a non‑Lexmark toner cartridge is not covered under warranty. Note: A reduced print quality may result from using non‑Lexmark toner cartridges. Open the top door. Remove the toner cartridge by lifting the handle, and then gently pulling it away from the imaging kit.
Page 227 Slide and hold the release latch on the right side of the printer, and then slowly close the top door. Seal the used toner cartridge in the bag that the replacement toner cartridge came in. For more information, see “Recycling Lexmark products” on page 203.
Page 228 Maintaining the printer Replacing a developer unit Replace the developer unit when a print quality defect occurs or when damage occurs to the printer. Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 229 Maintaining the printer Lift the toner cartridge handle, and then gently pull it from the imaging kit. Remove the right side cover. Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle.
Page 230 Maintaining the printer Lift the blue levers on the imaging kit, and then pull the imaging kit until it stops. Press down the blue lever, and then grasp the green handles on the sides to pull out the imaging kit. Warning—Potential Damage: Do not touch the underside of the imaging kit.
Page 231 Maintaining the printer Gently shake the replacement developer unit side‑to‑side before removing it from its packaging. Remove the red shipping cover from the developer unit. Insert the developer unit.
Page 232 Maintaining the printer Align and then insert the imaging kit. Gently but ﬁrmly push the blue levers down until the imaging kit ﬁts into place. Note: Make sure that the imaging kit is fully seated. Replace the waste toner bottle.
Page 233 Maintaining the printer Insert the right side cover. Insert the toner cartridges. Slide and hold the release latch on the right side of the printer, and then slowly close the top door.
Page 234: Moving The Printer
Maintaining the printer Close the front door. Seal the used developer unit in the bag that the replacement developer unit came in. For more information, see “Recycling Lexmark products” on page 203. Moving the printer Moving the printer to another location CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or...
Page 235 Maintaining the printer Shipping the printer When shipping the printer, use the original packaging.
Page 236: Managing The Printer
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com.
Page 237: Viewing Reports
Managing the printer Viewing reports You can view some reports from the Embedded Web Server. These reports are useful for assessing the status of the printer, network, and supplies. Open a Web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 238: Copying Printer Settings To Other Printers
Managing the printer Notiﬁcation Description The printer stops when the supply condition is reached. The supply must be replaced Non Continuable Stop to continue printing. The printer generates an e-mail about the status of the supply when supply notiﬁcation is enabled. The printer stops when some supplies become empty to prevent damage.
Page 239: Clearing Jams
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies ﬂat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
Page 240: Identifying Jam Locations
Clearing jams Use recommended paper • Use only recommended paper or specialty media. • Do not load paper that is wrinkled, creased, damp, bent, or curled. • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. •...
Page 241: Paper Jam In The Standard Bin
Clearing jams Jam location Manual feeder Paper jam in the standard bin Open the top door. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 242: Paper Jam In The Front Door
Clearing jams Close the top door. Paper jam in the front door Paper jam in the fuser Open the front and top doors. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 243 Clearing jams • Below the fuser • In the fuser access door Close the top and front doors.
Page 244: Paper Jam In Trays
Clearing jams Paper jam in the duplex unit Open the front door. Remove the jammed paper. Close the front door. Paper jam in trays Pull out the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 245: Paper Jam In The Manual Feeder
Clearing jams Insert the tray. Paper jam in the manual feeder Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 246: Paper Jam In The Multipurpose Feeder
Clearing jams Insert the tray. Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Flex, fan, and align the paper edges before loading. Reload paper.
Page 247: Paper Jam In The Automatic Document Feeder
Clearing jams Paper jam in the automatic document feeder Remove all original documents from the ADF tray. Open the ADF cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the ADF cover. Flex, fan, and align the paper edges before loading. Reload the documents into the ADF.
Page 248: Troubleshooting
Troubleshooting Troubleshooting Understanding the printer messages Adjusting color Wait for the process to complete. Change [paper source] to [custom string] Try one or more of the following: • Load the correct size and type of paper in the tray, and then touch Finished changing paper on the printer control panel.
Page 249 Troubleshooting Close ﬂatbed cover and load originals if restarting job [2yy.xx] Try one or more of the following: • Touch Scan from automatic feeder to continue scanning from the ADF immediately after the last successful scan job. • Touch Scan from ﬂatbed to continue scanning from the scanner glass immediately after the last successful scan job.
Page 250 Delete fonts, macros, and other data stored in the printer hard disk. • Install a printer hard disk with larger capacity. Note: To install a printer hard disk, contact customer support at http://support.lexmark.com or your service representative. Disk must be formatted for use in this device From the printer control panel, touch Format disk to format the printer hard disk and clear the message.
Page 251 Troubleshooting Fax server 'To Format' not set up. Contact system administrator. Try one or more of the following: • From the printer control panel, touch Continue to clear the message. • Complete the Fax Server setup. If the message appears again, then contact your system support person.
Page 252 Troubleshooting Insufficient memory to collate job [37] Try one or more of the following: • From the printer control panel, touch Continue to print the part of the job already stored and begin collating the rest of the print job. •...
Page 253 Troubleshooting Load [paper source] with [paper size] Try one or more of the following: • Load the tray or feeder with the correct size of paper. • To use the tray or feeder with the correct size of paper, touch Finished loading paper on the printer control panel.
Page 254 • Cancel the print job. Maintenance kit low [80.xy] You may need to order a maintenance kit. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message. If necessary, touch Continue to clear the message and continue printing.
Page 255 The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 256 If the toner cartridge is installed, then remove and reinstall the unresponsive toner cartridge. Note: If the message appears after reinstalling the supply, then replace the toner cartridge. The cartridge may be defective or a non‑genuine Lexmark supply. For more information, see “Using genuine Lexmark parts and supplies”...
Page 257 Touch Restart job to restart the scan job with the same settings from the previous scan job. Replace maintenance kit [80.xy] The printer is scheduled for maintenance. For more information, go to http://support.lexmark.com contact your service representative, and then report the message. Replace missing [type] imaging kit [31.xy] Note: The type can be a black imaging kit, or a black and color imaging kit.
Page 258 Remove the toner cartridge, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply. The following error codes indicate that a non‑genuine Lexmark toner cartridge is installed: 32.13 32.16...
Page 259 32.57 32.58 32.59 For more information, see “Using genuine Lexmark parts and supplies” on page 211. Note: If you do not have a replacement imaging kit, then see the “Ordering supplies” section or go to www.lexmark.com. Replace waste toner bottle [82.xy] Replace the waste toner bottle to clear the message.
Page 260 • Turn off the printer, and then turn it back on. • Update the network ﬁrmware in the printer or print server. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message.
Page 261 Troubleshooting Too many ﬂash options installed [58] Turn off the printer. Unplug the power cord from the electrical outlet. Remove the extra ﬂash memory. Connect the power cord to a properly grounded electrical outlet. Turn the printer back on. Too many trays attached [58] Turn off the printer.
Page 262: Solving Printer Problems
Troubleshooting Waste toner bottle nearly full [82.xy] You may need to order a waste toner bottle. If necessary, touch Continue on the printer control panel to clear the message and continue printing. Weblink server not set up. Contact system administrator. An error occurred on the Weblink server, or the server is not conﬁgured properly.
Page 263 Troubleshooting Action Step 4 Unplug the other Go to step 5. electrical equipment, Check other electrical equipment plugged into the electrical outlet. and then turn on the printer. If the printer Does other electrical equipment work? does not work, then reconnect the other electrical equipment.
Page 264 Troubleshooting Action Step 11 Go to step 12. Install the correct printer driver. Check the installed printer driver. Is the correct printer driver installed? Step 12 The problem is Contact customer solved. support. Turn off the printer, then wait for about 10 seconds, and then turn the printer back on.
Page 265 Troubleshooting Action Step 4 The problem is Contact customer solved. support. Check if the internal option is selected. It may be necessary to manually add the internal option in the printer driver to make it available for print jobs. For more information, see “Adding available options in the print driver”...
Page 266 Troubleshooting Action Step 2 The problem is Go to step 3. solved. Turn off the printer, then wait about 10 seconds, and then turn the printer back on. Resend the print job. Is the tray working? Step 3 Go to step 4. Reinstall the tray.
Page 267 Troubleshooting Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Pull out the tray, and then do one or more of the following: • Make sure paper lies ﬂat in the tray. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.
Page 268: Solving Print Problems
Troubleshooting Solving print problems Printing problems Conﬁdential and other held jobs do not print Note: Conﬁdential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs. Action Step 1 Go to step 2. Select one of the Print and Hold Open the held jobs folder on the printer display, and then verify...
Page 269 Troubleshooting Error message about reading the ﬂash drive appears Action Step 1 Go to step 2. Insert the ﬂash drive into the front USB Check if the ﬂash drive is inserted into the front USB port. port. Note: The ﬂash drive will not work if it is inserted into the rear USB port.
Page 270 Troubleshooting Incorrect characters print Action Step 1 Deactivate Hex Go to step 2. Trace mode. Make sure the printer is not in Hex Trace mode. Note: If Ready Hex appears on the printer display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode.
Page 271 Troubleshooting Large jobs do not collate Action Step 1 The problem is Go to step 2. solved. From the Finishing menu on the printer control panel, set Collate to (1,2,3) (1,2,3). Resend the print job. Did the job print and collate correctly? Step 2 The problem is Go to step 3.
Page 272 Troubleshooting Printing slows down Notes: • When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser. • The printer speed may be reduced if printing for long periods of time, or printing at elevated temperatures.
Page 273 Remove, and then reinstall the printer software. For more information, see “Installing the printer software” on page Note: The printer software is available at http://support.lexmark.com. Resend the print job. Do the jobs print? Print job takes longer than expected Action...
Page 274 Troubleshooting Action Step 4 The problem is Go to step 5. solved. Disable the Page Protect feature. From the printer control panel, navigate to: Settings > General Settings > Print Recovery > Page Protect > Off Resend the print job. Did the job print? Step 5 The problem is...
Page 275 Troubleshooting Action Step 2 The problem is Contact customer solved. support. From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the trays to be linked. Note: The paper size and type must match for trays to be linked.
Page 276 Troubleshooting Action Step 2 The problem is Contact customer solved. support. Check if the fonts installed on the computer are supported by the printer. Are the fonts installed on the computer supported by the printer? Clipped pages or images Leading edge ABCDE ABCDE ABCDE...
Page 277 Troubleshooting Action Step 4 Contact customer The problem is support. solved. Remove, and then reinstall the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the imaging kit.
Page 278 Troubleshooting Horizontal voids appear on prints Leading edge Trailing edge Action Step 1 Go to step 2. The problem is solved. Make sure your software program is using a correct ﬁll pattern. Resend the print job. Do horizontal voids appear on prints? Step 2 Go to step 3.
Page 279 Troubleshooting Action Step 1 The problem is Go to step 2. solved. Move the width and length guides in the tray to the correct positions for the paper size loaded. Resend the print job. Are the margins correct? Step 2 Go to step 3.
Page 280 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type and weight from Printing Preferences or from the Print dialog. Resend the print job. Is the paper still curled? Step 4 Go to step 5.
Page 281 Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size and type in the • Paper menu to match the paper loaded in the tray. Specify the paper size from the tray settings to match Is the tray set to the size and type of the paper loaded in the tray?
Page 282 Troubleshooting Print is too dark Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the printer control panel, select Color Adjust. Resend the print job. Is the print still too dark? Step 2 Go to step 3.
Page 283 Troubleshooting Action Step 6 Go to step 7. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Is the print still too dark? Step 7 Contact...
Page 284 Troubleshooting Action Step 4 Go to step 5. The problem is solved. Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog. Resend the print job. Is the print still too light? Step 5 From the printer Go to step 5.
Page 285 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if there is packing material left on the imaging kit. Remove the imaging kit. Check if the packing material is properly removed from the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes.
Page 286 Troubleshooting Repeating defects appear on prints Action The problem is Check if the distance between the defects is equal to one of Check if the solved. the following: distance between the • 25.1 mm (0.98 in.) defects is equal • 29.8 mm (1.17 in.) to one of the •...
Page 287 Troubleshooting Action Step 1 Go to step 2. Load paper with the correct paper type Check if the paper loaded in the tray has the correct paper type and weight in the and weight. tray. Is paper with the correct paper type and weight loaded in the tray? Step 2 Go to step 3.
Page 288 Troubleshooting Action Step 2 Contact customer The problem is support. solved. Check if you are printing on a paper that is supported by the tray. Resend the print job. Is the print still skewed? Streaked horizontal lines appear on prints ABCDE ABCDE ABCDE...
Page 289 Troubleshooting Action Step 4 Go to step 5. The problem is solved. Remove, and then reinstall the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the imaging kit.
Page 290 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Do streaked vertical lines appear on prints? Step 4 Go to step 5.
Page 291 Troubleshooting Action Step 2 The problem is Contact customer solved. support. Replace the imaging kit, and then resend the print job. Does fog or shading disappear from the prints? Toner rubs off Leading edge Trailing edge Action Step 1 Go to step 2. Specify the paper type, texture, and From the Paper menu on the printer control panel, check the paper...
Page 292 Troubleshooting Transparency print quality is poor Action Step 1 Go to step 2. Set the paper type to Transparency. From the printer control panel, set the paper type in the Paper menu to match the paper loaded in the tray. Is the paper type for the tray set to Transparency? Step 2 Contact...
Page 293 Troubleshooting Action Step 2 Go to step 3. The problem is solved. From the Paper Menu on the printer control panel, check the paper type and paper weight. Resend the print job. Do vertical voids appear on prints? Step 3 Go to step 4.
Page 294 Troubleshooting How is color speciﬁed in a document to be printed? Software programs typically specify the document color using RGB or CMYK color combinations. Additionally, they let users modify the color of each object in a document. For more information, see the help information of your operating system.
Page 295 Troubleshooting Object type Color conversion tables CMYK Image • US CMYK—Applies color correction to approximate the SWOP (Speciﬁcations for Web Offset Publishing) color output. CMYK Text • Euro CMYK—Applies color correction to approximate Euroscale CMYK Graphics color output. • Vivid CMYK—Increases the color saturation of the US CMYK color correction setting.
Page 296 Troubleshooting Action Step 3 The problem is Contact customer solved. support. Make sure you are using a recommended type of color transparency, and then resend the print job. Does the print on the color transparency look lighter? The color of the print does not match the color of the original ﬁle Note: The color conversion tables used in Auto Color Correction mode generally approximate the colors of a standard computer monitor.
Page 297: Solving Copy Problems
Troubleshooting Solving copy problems Copier does not respond Action Step 1 Clear the error or Go to step 2. status message. Check if an error or status message appears on the display. Does an error or status message appear? Step 2 Go to step 3.
Page 298 Troubleshooting Scanner unit does not close Action Check if there are no obstructions between the scanner unit and The problem is Contact customer the printer. solved. support. Lift the scanner unit. Remove any obstruction that keeps the scanner unit open. Lower the scanner unit.
Page 299 Troubleshooting Action Step 6 Go to step 7. Change the Content Type and Content Check the copy settings. Source settings to From the Copy screen, check if the Content Type and Content match the document Source settings are correct for the document being scanned. being scanned.
Page 300: Solving Fax Problems
Troubleshooting Solving fax problems Caller ID is not shown Action Contact your telephone company to check if your telephone line The problem is Contact customer is subscribed to the caller ID service. solved. support. Notes: • If your region supports multiple caller ID patterns, then you may have to change the default setting.
Page 301 Troubleshooting Action Step 4 Go to step 5. Securely connect the cables. Check the printer connections. If applicable, check if the cable connections for the following equipment are secure: • Telephone • Handset • Answering machine Are the cable connections secure? Step 5 The problem is Go to step 6.
Page 302 Troubleshooting Action Step 7 Go to step 8. • Try calling the fax number to make Check for a dial tone. sure that it is working properly. Did you hear a dial tone? • If the telephone line is being used by another device, then wait until the other...
Page 303 Troubleshooting Can send but not receive faxes Action Step 1 The problem is Go to step 2. solved. Check the tray or feeder. If empty, then load paper in the tray or feeder. Can you receive faxes? Step 2 The problem is Go to step 3.
Page 304 Troubleshooting Action Step 2 The problem is Go to step 3. solved. Load the original document properly. Load the original document faceup, short edge ﬁrst into the ADF tray or facedown on the scanner glass in the upper left corner. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
Page 305 Troubleshooting Received fax has poor print quality Action Step 1 The problem is Go to step 2. solved. Ask the person who sent you the fax to: Check if the quality of the original document is satisfactory. Increase the fax scan resolution, if possible. Resend the fax.
Page 306: Solving Scanner Problems
Troubleshooting Solving scanner problems Cannot scan from a computer Action Step 1 Go to step 3. Go to step 2. Make sure the printer is turned on and that Ready appears on the printer display before scanning a job. Does Ready appear before scanning the job? Step 2 Clear the error Go to step 3.
Page 307 Troubleshooting Action Step 4 Contact customer Select the Append support. time stamp or Check if either the Append time stamp or the Overwrite existing Overwrite existing ﬁle check box is selected in the destination conﬁguration settings. ﬁle check box in the destination Is the Append time stamp or Overwrite existing ﬁle check box conﬁguration...
Page 308 Troubleshooting Action Step 3 Go to step 4. “Cleaning the scanner glass” on Clean the scanner glass and the ADF glass using a clean, lint‑free page 209. cloth dampened with water. Is the scanner glass clean? Step 4 Go to step 5. Place the document or photo facedown Check the placement of the document or photo.
Page 309 Troubleshooting The scanner does not respond Action Step 1 Go to step 2. Turn on the printer. Check if the printer is turned on. Is the printer turned on? Step 2 Go to step 3. Connect the printer cable securely to the Check if the printer cable is securely attached to the printer and printer and the the computer, print server, option, or other network device.
Page 310: Solving Home Screen Application Problems
Troubleshooting Solving home screen application problems An application error has occurred Action Step 1 Go to step 2. Contact customer support. Check the system log for relevant details. Open a Web browser, and then type the printer IP address in the address ﬁeld.
Page 311 Troubleshooting Action Step 2 The problem is Go to step 3. solved. Make sure the printer IP address is correct. View the printer IP address: • From the TCP/IP section in the Network/Ports menu • By printing a network setup page or menu settings page, and then ﬁnding the TCP/IP section Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 312: Contacting Customer Support
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
Page 313: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 314 All licensing notices associated with this product can be viewed from the root directory of the installation software CD. Trademarks Lexmark, the Lexmark logo, MarkNet, AccuRead, and MarkVision are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Google Cloud Print is a trademark of Google Inc.
Page 315 The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 316 ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certiﬁed to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as conﬁgured when shipped by Lexmark.
Page 317: Power Consumption
Notices Laser notice The printer is certiﬁed in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certiﬁed as a Class I laser product conforming to the requirements of IEC 60825-1: 2014.
Page 318 The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity.
Page 319 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 320 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 321 If this happens, the telephone company will provide advance notice in order for you to make necessary modiﬁcations to maintain uninterrupted service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com...
Page 322 Notices telephone number of the sending machine or such business, other entity, or individual. (The telephone number provided may not be a 900 number or any other number for which charges exceed local or long-distance transmission charges.) See your user documentation in order to program this information into your fax machine. Notice to users of the Canadian telephone network This product meets the applicable Industry Canada technical speciﬁcations.
Page 323 Using this product in Switzerland This product requires a Swiss billing tone ﬁlter (Lexmark part number 80D1877) to be installed on any line which receives metering pulses in Switzerland. The ﬁlter must be used, as metering pulses are present on all analog...
Page 324 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 325 To obtain warranty service you may be required to present proof of original purchase. You may be required to deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 326 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 327: Index
Index Index FTP 121 checking status of parts and Numerics AirPrint supplies 210 250‑sheet tray using 67 checking the status of parts and loading 43 supplies 210 answering machine 550‑sheet tray setting up 92 checking the virtual display installing 34 AppleTalk menu 139 using the Embedded Web loading 43...
Page 328 Index supply notiﬁcations, toner sides (duplex) 81 creating a fax destination cartridge 237 copy quality shortcut supply notiﬁcations, waste toner adjusting 76 using the Embedded Web bottle 237 copy screen Server 108 conﬁguring e‑mail settings 84 advanced options 82 creating an FTP shortcut conﬁguring supply notiﬁcations content source 81 using the Embedded Web...
Page 329 Index display troubleshooting tips on using 55 options 88, 90 printer display is blank 262 environmental settings E‑mail Settings menu 171 display, printer control panel 15 Eco‑Mode 199 e‑mail shortcuts, creating adjusting brightness 202 Hibernate mode 201 using the Embedded Web disposing of printer hard Hibernate Timeout 201 Server 85...
Page 330 Index Fax partition inoperative. Contact setting the date and time 106 system administrator. 250 setting the fax number 105 hardware options, adding fax screen setting the outgoing fax print driver 38 advanced options 114 name 105 held jobs 68 options 113 viewing a fax log 110 printing from a Macintosh Fax server 'To Format' not set up.
Page 331 53 order of installation 33 types installed on printer 204 loading, trays 53 installing the printer software 37 memory card 27 Lexmark Mobile Print Insufficient memory to collate job installing 30 using 67 [37] 252 troubleshooting 265 line ﬁlter 96...
Page 332 Index Paper Size/Type 124 noise emission levels 315 preprinted forms 58 Paper Texture 127 Non-Lexmark [supply type], see recycled 58 Paper Weight 128 User's Guide [33.xy] 255 saving 78 PCL Emul 194 non‑volatile memory 204 selecting 57 PDF 193 erasing 205...
Page 333 Index placing separator sheets held jobs do not print 268 printer messages between copies 77 incorrect characters print 270 [Color] cartridge low PostScript menu 193 incorrect margins on prints 278 [88.xy] 249 power cord socket 36 jammed pages are not [Color] cartridge nearly low preparing to set up the printer on reprinted 266...
Page 334 Scanner jam, remove all printing a font sample list 69 disabled. 255 originals from the scanner printing a menu settings page 42 Non-Lexmark [supply type], see [2yy.xx] 259 printing a network setup User's Guide [33.xy] 255 Scanner jam, remove jammed page 42 Not enough free space in ﬂash...
Page 335 58, 199 e‑mail options 88 automatic document feeder recycling scan options 120 (ADF) 14 Lexmark packaging 203 resolution, fax functions 13 Lexmark products 203 changing 109 scanner glass 14 toner cartridges 203 Restore held jobs? 259 Scanner automatic feeder cover...
Page 336 304 conserving 199 using 202 Setup menu 186 storing 214 security shipping the printer 235 using genuine Lexmark 211 modifying conﬁdential print shortcuts, creating using recycled paper 199 Supplies menu 123 settings 69 copy screen 73 Security Audit Log menu 145 e‑mail 85...
Page 337 Index trays incorrect characters print 270 troubleshooting, printer options linking 50, 51 incorrect margins on prints 278 internal option is not unlinking 50, 51 jammed pages are not detected 264 troubleshooting reprinted 266 memory card 265 an application error has job prints from wrong tray 270 tray problems 265 occurred 310...
Page 338 Index viewing reports 237 viewing a fax log 110 virtual display checking, using Embedded Web Server 236 voice mail setting up 92 voice over Internet Protocol (VoIP) fax setup 98 VoIP adapter 98 volatile memory 204 erasing 205 volatility statement of 204 waste toner bottle ordering 214 replacing 215...

This manual is also suitable for:

Cx510 Cx510de Cx510dthe Cx517de

Lexmark CX517 User Manual

Safety Information

Learning about the Printer

Understanding the Printer Control Panel

Setting up and Using the Home Screen Applications

Additional Printer Setup

Loading Paper and Specialty Media

Paper and Specialty Media Guide

Printing

Copying

E-Mailing

Faxing

Scanning

Understanding the Printer Menus

Saving Money and the Environment

Securing the Printer

Maintaining the Printer

Managing the Printer

Clearing Jams

Troubleshooting

Notices

Index

Quick Links

Related Manuals for Lexmark CX517

Summary of Contents for Lexmark CX517

This manual is also suitable for:

Table of Contents