Lexmark CX417de User Manual

Table of Contents

Quick Links

CX410 Series and CX417

User's Guide

November 2017

www.lexmark.com

Machine type(s):

7527

Model(s):

415, 436

Table of Contents

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Summary of Contents for Lexmark CX417de

Page 1 CX410 Series and CX417 User's Guide November 2017 www.lexmark.com Machine type(s): 7527 Model(s): 415, 436...
Page 2: Table Of Contents
Contents Contents Safety information..................7 Conventions................................7 Learning about the printer................. 10 Finding information about the printer......................10 Selecting a location for the printer......................... 11 Printer conﬁgurations............................12 Understanding the basic functions of the scanner..................13 Using the ADF and scanner glass........................14 Understanding the printer control panel..........15 Using the printer control panel........................15 Understanding the home screen........................
Page 3 Contents Loading paper and specialty media............42 Setting the paper size and type........................42 Conﬁguring Universal paper settings......................42 Loading the 250‑ and 550‑sheet tray......................42 Loading the manual feeder..........................45 Loading the 650‑sheet duo tray........................46 Loading the multipurpose feeder........................47 Linking and unlinking trays..........................49 Paper and specialty media guide.............
Page 4 Contents Customizing e-mail settings........................... 85 Canceling an e-mail............................85 Understanding the e-mail options........................ 86 Faxing......................89 Setting up the printer to fax..........................89 Sending a fax..............................104 Creating shortcuts............................107 Customizing fax settings..........................107 Canceling an outgoing fax..........................109 Holding and forwarding faxes........................109 Understanding the fax options........................110 Scanning.....................
Page 5 Contents Erasing printer hard disk memory......................202 Conﬁguring printer hard disk encryption....................202 Finding printer security information......................203 Maintaining the printer................204 Storing supplies...............................204 Cleaning the printer............................204 Checking the status of parts and supplies....................206 Estimated number of remaining pages.....................206 Ordering supplies............................207 Replacing supplies............................
Page 6 Contents Solving copy problems..........................295 Solving fax problems............................. 298 Solving scanner problems..........................303 Solving home screen application problems.................... 308 Embedded Web Server does not open....................308 Contacting customer support........................310 Notices......................311 Product information............................311 Edition notice..............................311 Power consumption............................315 Index......................325...
Page 7: Safety Information
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor printer performance.
Page 8 Safety information CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal injury or printer damage: •...
Page 9 You must use either a printer stand or printer base if you are using multiple input options. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
Page 10: Learning About The Printer
Caring for and maintaining the printer • Troubleshooting and solving problems Information on setting up and conﬁguring the accessibility Lexmark Accessibility Guide—This guide is available features of your printer at http://support.lexmark.com. Help using the printer software Windows or Mac Help—Open a printer software program or application, and then click Help.
Page 11: Selecting A Location For The Printer
Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Lexmark support Web site— support: http://support.lexmark.com • Documentation Note: Select your country or region, and then select your product to view the appropriate support site.
Page 12: Printer Configurations
You must use either a printer stand or printer base if you are using multiple input options. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters.
Page 13: Understanding The Basic Functions Of The Scanner
Learning about the printer Basic models Printer control panel Automatic document feeder (ADF) Standard bin Top door latch Right side cover Standard 250-sheet tray (Tray 1) Manual feeder Optional 650-sheet duo tray with integrated multipurpose feeder (Tray 2) Optional 550-sheet tray (Tray 3) Understanding the basic functions of the scanner •...
Page 14: Using The Adf And Scanner Glass
Learning about the printer Using the ADF and scanner glass Automatic document feeder (ADF) Scanner glass Use the scanner glass for single‑page documents, book Use the ADF for multiple‑page documents including pages, small items (such as postcards or photos), two-sided (duplex) pages. transparencies, photo paper, or thin media (such as magazine clippings).
Page 15: Understanding The Printer Control Panel
Understanding the printer control panel Understanding the printer control panel Using the printer control panel Use the Display • View the printer status and messages. • Set up and operate the printer. Home button Go to the home screen. Help button Go to the Help menus.
Page 16 Understanding the printer control panel Touch Copy Access the Copy menus and make copies. Access the Fax menus and send fax. E‑mail Access the E-mail menus and send e‑mails. Access the File Transfer Protocol (FTP) menus and scan documents directly to an FTP server.
Page 17: Understanding The Colors Of The Sleep Button And Indicator Lights
Understanding the printer control panel Features Feature Description Attendance message alert If an attendance message affects a function, then this icon appears and the red indicator light blinks. Warning If an error condition occurs, then this icon appears. Printer IP address The IP address of your printer is located at the top left corner of the home screen and appears as four sets of numbers separated by periods.
Page 18 Understanding the printer control panel Touch Arrows View a list of options. Copy It Print a copy. Advanced Options Select a copy option. Home Go to the home screen. Increase Select a higher value. Decrease Select a lower value. Tips Open a context-sensitive Help dialog.
Page 19: Setting Up And Using The Home Screen Applications
Some applications are supported only in some printer models. • There may be additional solutions and applications available for purchase. For more information, go to www.lexmark.com or contact the place where you purchased the printer. Finding the IP address of the computer For Windows users In the Run dialog box, type cmd to open the command prompt.
Page 20: Customizing The Home Screen
Setting up and using the home screen applications Open a Web browser, and then type the printer IP address in the address ﬁeld. Press Enter. Note: If you are using a proxy server, then temporarily disable it to load the Web page correctly. Customizing the home screen Open a Web browser, and then type the printer IP address in the address ﬁeld.
Page 21: Activating The Home Screen Applications
Note: A later version of this User's Guide may contain a direct link to the Administrator’s Guide of this application. To check for updates of this User’s Guide, go to http://support.lexmark.com. Streamline work processes by letting you quickly ﬁnd and print frequently used online forms directly from the printer home screen.
Page 22 Note: A later version of this User's Guide may contain a direct link to the Administrator's Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. Quickly and easily copy insurance, identiﬁcation, and other wallet‑size cards.
Page 23 Note: A later version of this User's Guide may contain a direct link to the Administrator's Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. Scan a document, and then send the scanned document to multiple destinations.
Page 24: Setting Up Remote Operator Panel
Setting up and using the home screen applications Scan a document and send it to a shared network folder. You can deﬁne up to 30 unique folder destinations. Notes: • The printer must have permission to write to the destinations. From the computer where the destination is speciﬁed, use sharing, security, and ﬁrewall settings to allow the printer at least a write access.
Page 25: Exporting And Importing A Configuration
Setting up and using the home screen applications Exporting and importing a conﬁguration You can export conﬁguration settings into a text ﬁle, and then import the ﬁle to apply the settings to other printers. Open a Web browser, and then type the printer IP address in the address ﬁeld. Note: View the IP address on the printer home screen.
Page 26: Additional Printer Setup
Additional printer setup Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electircal outlet before continuing.
Page 27 Additional printer setup Accessing the controller board CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 28 Additional printer setup Memory card connector Option card connector Reattach the cover.
Page 29 Additional printer setup Turn the screws clockwise to lock the cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 30 Additional printer setup Align the notch (1) on the memory card with the ridge (2) on the connector. Push the memory card straight into the connector, and then push the card toward the controller board wall until it clicks into place. Close the controller board access cover.
Page 31 Additional printer setup Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 32: Installing Hardware Options
Additional printer setup Push the card ﬁrmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be ﬂushed against the controller board.
Page 33 Additional printer setup CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 34 Additional printer setup Align the printer with the 650‑sheet duo tray, and then lower the printer into place. Install the dust covers.
Page 35: Attaching Cables
Additional printer setup Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see “Adding available options in the print driver” on page Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a...
Page 36: Setting Up The Printer Software
• From the software CD that came with your printer. • Go to http://support.lexmark.com, and then select your printer and operating system. Run the installer, and then follow the instructions on the computer screen. For Macintosh users, add the printer.
Page 37: Networking
Additional printer setup Networking Notes: • Purchase a MarkNet N8352 wireless network adapter before setting up the printer on a wireless network. For information on installing the wireless network adapter, see the instruction sheet that came with the adapter. • A Service Set Identiﬁer (SSID) is a name assigned to a wireless network.
Page 38 Additional printer setup • Security Method—There are four basic options for Security Method: – WEP key If your network uses more than one WEP key, then enter up to four in the provided spaces. Select the key currently in use on the network by selecting the default WEP transmit key. –...
Page 39 Additional printer setup Search for networks Show available wireless connections. Note: This menu shows all broadcast secured or unsecured SSIDs. Enter a network name Manually type the SSID. Note: Make sure to type the correct SSID. Wi‑Fi Protected Setup Connect the printer to a wireless network using Wi‑Fi Protected Setup. Follow the instructions on the printer display.
Page 40: Verifying Printer Setup
Additional printer setup Connecting the printer to a wireless network using the Embedded Web Server Before you begin, make sure that: • Your printer is connected temporarily to an Ethernet network. • A wireless network adapter is installed in your printer and working properly. For more information, see the instruction sheet that came with the wireless network adapter.
Page 41 Additional printer setup Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing conﬁguration. From the home screen, navigate to: >...
Page 42: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media Proper selection and loading of media can improve how reliably documents print. For more information, see “Avoiding jams” on page 235 “Storing paper” on page Setting the paper size and type From the home screen navigate to: >...
Page 43 Loading paper and specialty media If the paper is longer than letter‑size paper, then squeeze and then slide the length guide at the back of the tray to extend it. Squeeze, and then slide the length guide tab to the correct position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of the tray to help position the guide.
Page 44 Loading paper and specialty media Squeeze, and then slide the width guide tab to the correct position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of the tray to help position the guides. Flex the sheets back and forth to loosen them, and then fan them.
Page 45: Loading The Manual Feeder
Loading paper and specialty media Insert the tray. From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray. Note: Mixing paper sizes or paper types in a tray may cause jams. Loading the manual feeder The standard 250‑sheet tray has an integrated manual feeder that can be used to print on different types of paper one sheet at a time.
Page 46: Loading The 650-Sheet Duo Tray
Loading paper and specialty media Loading the 650‑sheet duo tray The 650‑sheet duo tray (Tray 2) consists of a 550‑sheet tray and an integrated 100‑sheet multipurpose feeder. The tray is loaded in the same way as the 250‑sheet tray and the optional 550‑sheet tray, and supports the same paper types and sizes.
Page 47: Loading The Multipurpose Feeder
Loading paper and specialty media Loading the multipurpose feeder Push the multipurpose feeder latch to the left. Open the multipurpose feeder. Pull the multipurpose feeder extender. Note: Guide the extender gently so that the multipurpose feeder is fully extended and open.
Page 48 Loading paper and specialty media Prepare the paper for loading. • Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. •...
Page 49: Linking And Unlinking Trays
Loading paper and specialty media Paper size indicator Load the paper, and then adjust the width guide to lightly touch the edge of the paper stack. • Load paper, card stock, and transparencies with the recommended printable side facedown and the top edge entering the printer ﬁrst.
Page 50 Loading paper and specialty media • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > Paper Menu. Change the paper size and type settings for the trays you are linking. •...
Page 51 Loading paper and specialty media Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings >...
Page 52: Paper And Specialty Media Guide
The printer may print at a reduced speed to prevent damage to the fuser. • For more information on card stock and labels, see the Card Stock & Label Guide on the Lexmark support Web site at http://support.lexmark.com. Using specialty media Tips on using letterhead •...
Page 53 Paper and specialty media guide Source Printing Printable Paper side orientation Manual feeder One‑sided Facedown Load the sheet with the top edge entering the printer ﬁrst. Manual feeder Two‑sided Faceup Load the sheet with the bottom edge entering the printer ﬁrst. Multipurpose feeder One‑sided Facedown...
Page 54 Print samples on labels being considered for use before buying large quantities. • For more information on label printing, characteristics, and design, see the Card Stock & Label Guide at http://support.lexmark.com. • Use labels designed speciﬁcally for laser printers. •...
Page 55: Paper Guidelines
Paper and specialty media guide • Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting in a jam. Partial sheets also contaminate the printer and the cartridge with adhesive, and could void the printer and toner cartridge warranties.
Page 56 Paper and specialty media guide Smoothness Paper smoothness directly affects print quality. If paper is too rough, then toner cannot fuse to it properly. If paper is too smooth, then it can cause paper feeding or print quality issues. Always use paper between 100 and 300 Sheffield points;...
Page 57 Lexmark consistently tests its printers with recycled paper (20–100% post-consumer waste) and a variety of test paper from around the world, using chamber tests for different temperature and humidity conditions. Lexmark has found no reason to discourage the use of today's recycled office papers, but generally the following property guidelines apply to recycled paper.
Page 58: Supported Paper Sizes, Types, And Weights
Paper and specialty media guide Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: • For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent. Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative humidity between 40 and 60 percent.
Page 59 Paper and specialty media guide Paper size and Standard Manual 650‑sheet duo tray 550‑she Scanne Duplex dimension 250‑sheet feeder et tray r glass mode 550‑sheet Multipurpos tray tray e feeder JIS B5 182 x 257 mm (7.2 x 10.1 in.) Letter 216 x 279 mm (8.5 x 11 in.)
Page 60 Paper and specialty media guide Paper size and Standard Manual 650‑sheet duo tray 550‑she Scanne Duplex dimension 250‑sheet feeder et tray r glass mode 550‑sheet Multipurpos tray tray e feeder 7 3/4 Envelope (Monarch) 98 x 191 mm (3.9 x 7.5 in.) 9 Envelope 98 x 225 mm (3.9 x 8.9 in.)
Page 61 Paper and specialty media guide Paper type 250‑sheet Manual 650‑sheet duo tray 550‑sheet Scanner Two‑sided tray feeder tray glass printing 550‑sheet Multipurpos tray e feeder Paper • Plain • Recycled • Glossy • Bond • Letterhea • Preprinted • Colored •...
Page 62: Printing
Printing Printing Printing forms From the home screen, navigate to: Forms and Favorites > select form > Print If necessary, conﬁgure the print settings. Send the print job. Printing a document Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before sending the print job.
Page 63 Printing Using the printer control panel From the home screen, navigate to: > Settings > Print Settings > Quality Menu > Toner Darkness Adjust the setting, and then touch Using Max Speed and Max Yield Max Speed and Max Yield let you choose between a faster print speed or a higher toner yield. Max Yield is the factory default setting.
Page 64: Printing From A Flash Drive
Printing Printing from a ﬂash drive Printing from a ﬂash drive Notes: • Before printing an encrypted PDF ﬁle, you will be prompted to type the ﬁle password from the printer control panel. • You cannot print ﬁles for which you do not have printing permissions. Insert a ﬂash drive into the USB port.
Page 65 Printing From the printer control panel, touch the document you want to print. Touch the arrows to get a preview of the document. to specify the number of copies to be printed, and then touch Print. Notes: • Do not remove the ﬂash drive from the USB port until the document has ﬁnished printing. •...
Page 66: Printing From A Mobile Device
Printing Recommended ﬂash drives File type • Documents: Lexar JumpDrive FireFly (512MB and 1GB) • • .pdf SanDisk Cruzer Micro (512MB and 1GB) • .xps • Sony Micro Vault Classic (512MB and 1GB) Images: • .dcx • .gif • .jpeg or .jpg •...
Page 67: Printing Confidential And Other Held Jobs
Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application.
Page 68 Printing Verify Job Expiration Print one copy of a print job and hold the remaining copies. It lets you examine if the ﬁrst copy is satisfactory or not. The print job is automatically deleted from the printer memory when all copies are printed.
Page 69: Printing Information Pages
Printing Modify the settings: • Set a maximum number of PIN entry attempts. When a user exceeds that number, all of the jobs for that user are deleted. • Set an expiration time for conﬁdential print jobs. When a user has not printed the jobs within that time, all of the jobs for that user are deleted.
Page 70: Copying
Copying Copying Automatic document feeder (ADF) Scanner glass Use the scanner glass for single-page documents, book Use the ADF for multiple‑page documents including pages, small items (such as postcards or photos), two-sided pages. transparencies, photo paper, or thin media (such as magazine clippings).
Page 71: Copying Photos
Copying • The ADF indicator light comes on when the paper is loaded properly. Adjust the paper guides. From the home screen, navigate to: Copy > specify the copy settings > Copy It Copying using the scanner glass Place an original document facedown on the scanner glass in the upper left corner. From the home screen, navigate to: Copy >...
Page 72: Creating A Copy Shortcut Using The Printer Control Panel
Copying Navigate to: Copy to > select the tray that contains transparencies > Copy It If there are no trays that support transparencies, then navigate to: Manual Feeder > select the size of the transparencies > Transparency Load transparencies into the multipurpose feeder, and then touch Copy It. Copying on letterhead Load an original document faceup, short edge ﬁrst into the ADF tray or facedown on the scanner glass.
Page 73 Copying Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides.
Page 74 Copying From the home screen, navigate to: Copy > Copy from > Mixed Sizes > Copy to > Auto Size Match > Copy It The scanner identiﬁes the different paper sizes as they are scanned. Copies are printed on mixed paper sizes corresponding to the paper sizes of the original document.
Page 75 Copying • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides. From the home screen, touch Copy. From the Scale area, touch to enlarge or reduce your copies.
Page 76 Copying Collating copies If you print multiple copies of a document, then you can choose to print the copies as a set (collated) or to print the copies as groups of pages (not collated). Collated Not collated Load an original document faceup, short edge ﬁrst into the ADF tray or facedown on the scanner glass. Notes: •...
Page 77: Placing Information On Copies
Copying Copying multiple pages onto a single sheet In order to save paper, you can copy either two or four consecutive pages of a multiple‑page document onto a single sheet of paper. Notes: • Make sure to set the paper size to letter, legal, A4, or JIS B5. •...
Page 78: Canceling A Copy Job
Copying Placing an overlay message on each page Load an original document faceup, short edge ﬁrst into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
Page 79 Copying Copy to This option lets you select the size and type of paper on which your copies will be printed. • Touch the paper size and type that matches the paper loaded. • If the settings for “Copy from” and “Copy to” are different, then the printer automatically adjusts the Scale setting to accommodate the difference.
Page 80 Copying • Text—The content of the original document is mostly text or line art. • Text/Photo—The original document is a mixture of text, graphics, and photos. Select from the following content sources: • Black/White Laser—The original document was printed using a mono laser printer. •...
Page 81 Copying Cover Page Setup This option lets you set up the cover page of copies and booklets. Separator Sheets This option lets you place a blank sheet of paper between copies, prints, pages, print jobs or copy jobs. The separator sheets can be drawn from a tray that contains a type or color of paper that is different from the paper your copies are printed on.
Page 82: E-Mailing
E-mailing E-mailing Automatic document feeder (ADF) Scanner glass Use the scanner glass for single-page documents, book Use the ADF for multiple‑page documents including pages, small items (such as postcards or photos), two-sided pages. transparencies, photo paper, or thin media (such as magazine clippings).
Page 83: E-Mailing A Document
E-mailing Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings.
Page 84 E-mailing • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides. Note: To avoid a cropped image, make sure that the size of the original document and the copy paper size are the same.
Page 85: Customizing E-Mail Settings
E-mailing Touch the name of the recipient. To search for additional recipients, touch New Search, and then type the name of the next recipient. Touch > E‑mail It. Customizing e-mail settings Adding e-mail subject and message information Load an original document faceup, short edge ﬁrst into the ADF tray or facedown on the scanner glass. Notes: •...
Page 86: Understanding The E-Mail Options
E-mailing Understanding the e-mail options Recipient(s) This option lets you enter the recipient of your e-mail. You may enter multiple e‑mail addresses. Subject This option lets you type a subject line for your e-mail. Message This option lets you type a message that will be sent with your scanned attachment. File Name This option lets you customize the attachment ﬁle name.
Page 87 E-mailing Select one of the following: • PDF—Use this to create a single ﬁle with multiple pages. This can be sent as a secured or compressed ﬁle. • TIFF—Use this to create multiple ﬁles or a single ﬁle. If Multi-page TIFF is turned off in the Settings menu of the Embedded Web Server, then TIFF saves one page in each ﬁle.
Page 88 E-mailing Scan Preview This option lets you view the ﬁrst page of the image before it is included in the e-mail. When the ﬁrst page is scanned, the scanning is paused and a preview image appears. Note: This option appears only when a working printer hard disk is installed. Transmission Log This option lets you print the transmission log or transmission error log.
Page 89: Faxing
Faxing Faxing Automatic document feeder (ADF) Scanner glass Use the scanner glass for single-page documents, book Use the ADF for multiple‑page documents including pages, small items (such as postcards or photos), two-sided pages. transparencies, photo paper, or thin media (such as magazine clippings).
Page 90 Faxing Initial fax setup Many countries and regions require outgoing faxes to contain the following information in a margin at the top or bottom of each transmitted page, or on the ﬁrst page of the transmission: fax name (identiﬁcation of the business, other entity, or individual sending the message) and fax number (telephone number of the sending fax machine, business, other entity, or individual).
Page 91 Faxing CAUTION—POTENTIAL INJURY: To reduce the risk of ﬁre, use only a 26 AWG or larger telecommunications (RJ-11) cord when connecting this product to the public switched telephone network. For users in Australia, the cord must be approved by the Australian Communications and Media Authority.
Page 92 Faxing Connected to the same telephone wall jack PHONE LINE Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Connect the answering machine to the telephone port of the printer.
Page 93 Faxing Connected to different wall jacks PHONE LINE Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. •...
Page 94 Faxing Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Connect the telephone to the telephone port of the printer.
Page 95 Faxing CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a lightning storm. CAUTION—POTENTIAL INJURY: To reduce the risk of ﬁre, use only a 26 AWG or larger telecommunications (RJ-11) cord when connecting this product to the public switched telephone network.
Page 96 Faxing Note: To connect a telephone to the printer, remove any installed adapter plug from the telephone port of the printer, and then connect the telephone. Setting up fax using VoIP telephone service CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 97 Faxing Connect the telephone to the telephone port of the printer. Notes: • To check if the telephone port on the VoIP adapter is active, plug an analog telephone into the port, and then listen for a dial tone. • If you need two telephone ports for your devices, but do not want to pay extra cost, then use a phone splitter.
Page 98 Faxing Setup 1: Printer is connected directly to a cable modem Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem. Connect your analog telephone to the telephone port of the printer.
Page 99 Faxing Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the facility Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog telephone wall jack. Connect your analog telephone to the telephone port of the printer.
Page 100 There may be an adapter plug installed in the telephone port of the printer. Do not remove the adapter plug from the telephone port of the printer if you are connecting to a serial or cascaded telephone system. Part name Part number Lexmark adapter plug 40X8519...
Page 101 Faxing Connecting the printer to a non‑RJ11 wall jack LINE Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall jack. If you want to connect another device with a non‑RJ11 connector to the same wall jack, then connect it directly to the telephone adapter.
Page 102 Faxing Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. Connect the printer to any of the N ports. N F N PHONE LINE...
Page 103 Faxing Connecting to a distinctive ring service A distinctive ring service may be available from your telephone company. This service lets you have multiple telephone numbers on one telephone line, with each telephone number having a different ring pattern. This may be useful for distinguishing between fax and voice calls.
Page 104: Sending A Fax
Faxing Setting the date and time You can set the date and time so that they are printed on every fax you send. Open a Web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen.
Page 105 • The fax option is available only with the PostScript® driver or the Universal Fax Driver. For more information, go to http://support.lexmark.com. • To use the fax option with the PostScript driver, conﬁgure and enable it in the Conﬁguration tab.
Page 106 Faxing Sending a fax using the address book The address book feature lets you search for bookmarks and network directory servers. Note: If the address book feature is not enabled, then contact your system support person. Load an original document faceup, short edge ﬁrst into the ADF tray or facedown on the scanner glass. Notes: •...
Page 107: Creating Shortcuts
Faxing Creating shortcuts Creating a fax destination shortcut using the Embedded Web Server Assign a shortcut number to a single fax number or a group of fax numbers. Open a Web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 108 Faxing Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides.
Page 109: Canceling An Outgoing Fax
Faxing • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > Fax Settings > Analog Fax Setup > Block No Name Fax. Notes: • This option blocks all incoming faxes that have a private caller ID or have no fax name. •...
Page 110: Understanding The Fax Options
Faxing From the Held Fax Mode menu, select one of the following: • • Always On • Manual • Scheduled If you selected Scheduled, then continue with the following steps: Click Fax Holding Schedule. From the Action menu, select Hold faxes. From the Time menu, select the time you want the held faxes released.
Page 111 Faxing Select one of the following: • Standard—Use this when faxing most documents. • Fine 200 dpi—Use this when faxing documents with small prints. • Super ﬁne 300 dpi—Use this when faxing documents with ﬁne details. • Ultra ﬁne 600 dpi—Use this when faxing documents with pictures or photos. Color This option lets you set the output to either color or monochrome for the scanned image.
Page 112 Faxing Edge Erase This option lets you remove smudges or any mark around the edges of a document. You can remove an equal area around all four sides of the paper, or you can pick a particular edge. Edge Erase also removes whatever is within the area selected, leaving nothing on that portion of the scan.
Page 113: Scanning
Scanning Scanning Using Scan to Network Scan to Network lets you scan your documents to network destinations speciﬁed by your system support person. After the destinations (shared network folders) have been established on the network, the setup process for the application involves installing and conﬁguring the application on the appropriate printer using its Embedded Web Server.
Page 114 Scanning Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Navigate to: Settings >...
Page 115: Scanning To A Computer Or Flash Drive
Scanning Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides.
Page 116 Scanning Type a scan name, and then a user name. Note: The scan name is the name that appears in the Scan Proﬁle list on the display. Click Submit. Note: Clicking Submit automatically assigns a shortcut number. You can use this shortcut number when you are ready to scan your documents.
Page 117: Understanding The Scan Options
Scanning Insert the ﬂash drive into the USB port on the front of the printer. Note: The USB Drive home screen appears. Select the destination folder, and then touch Scan to USB drive. Note: The printer goes back to the home screen after 30 seconds of inactivity. Adjust the scan settings, and then touch Scan It.
Page 118 Scanning Send As This option lets you set the output type for the scan image. Select one of the following: • PDF—Use to create a single ﬁle with multiple pages. The PDF can be sent as a secured or compressed ﬁle. •...
Page 119 Scanning Scan Preview This option lets you view the ﬁrst page of the image before it is included in the ﬁle. When the ﬁrst page is scanned, the scanning is paused and a preview image appears. Note: This option appears only when a formatted, working printer hard disk is installed. Edge Erase This option lets you remove smudges or any mark around the edges of a document.
Page 120: Understanding Printer Menus
Understanding printer menus Understanding printer menus Menus list Supplies Menu Paper Menu Reports Network/Ports Security Cyan Cartridge Default Source Menu Settings Active NIC Miscellaneous Security Settings Page Magenta Paper Standard Conﬁdential Print Cartridge Size/Type Device Statistics Network Erase Temporary Data Files Yellow Cartridge Substitute Size Network Setup...
Page 121: Supplies Menu
Understanding printer menus Supplies menu Cyan Cartridge View the status of the toner cartridges, which can be any of the following: Magenta Cartridge Early Warning Yellow Cartridge Invalid Black Cartridge Near End of Life Replace Missing Defective Unsupported Waste Toner Bottle View the status of the waste toner bottle.
Page 122: Jis B5
Understanding printer menus Paper Size/Type menu Tray [x] Size Specify the paper size loaded in each tray. Notes: • Letter is the U.S. factory default setting. A4 is the international JIS‑B5 factory default setting. Letter • If two trays contain paper of the same size and type, and the trays Legal have the same settings, then the trays are automatically linked.
Page 123: Statement
Understanding printer menus MP Feeder Size Specify the paper size loaded in the multipurpose feeder. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 • The menu item applies only when the multipurpose feeder (MP Letter Feeder) is installed.
Page 124 Understanding printer menus Manual Paper Size Specify the size of the paper being manually loaded. Note: Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 Letter Legal Executive Oﬁcio (Mexico) Folio Statement Universal Manual Paper Type Specify the paper type being manually loaded.
Page 125 Understanding printer menus Substitute Size menu Substitute Size Substitute a speciﬁed paper size if the requested paper size is not available. Statement/A5 Notes: Letter/A4 • All Listed is the factory default setting. All available substitutions are All Listed allowed. • Off indicates that no size substitutions are allowed.
Page 126 Understanding printer menus Envelope Texture Specify the relative texture of the envelopes loaded. Smooth Note: Normal is the factory default setting. Normal Rough Letterhead Texture Specify the relative texture of the letterhead loaded. Smooth Note: Normal is the factory default setting. Normal Rough Preprinted Texture...
Page 127 Understanding printer menus Card Stock Weight Specify the relative weight of the card stock loaded. Light Note: Normal is the factory default setting. Normal Heavy Transparency Weight Specify the relative weight of the transparencies loaded. Light Note: Normal is the factory default setting. Normal Heavy Recycled Weight...
Page 128 Understanding printer menus Heavy Weight Specify that the relative weight of the paper loaded is heavy. Heavy Rough/Cotton Weight Specify the relative weight of the rough or cotton paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Custom [x] Weight Specify the relative weight of the custom paper loaded.
Page 129 Understanding printer menus Heavy Loading Determine and set two‑sided printing for all print jobs that specify Heavy as the paper type. Duplex Custom [x] Loading Determine and set two‑sided printing for all print jobs that specify Custom [x] as the paper type. Duplex Note: Custom [x] Loading is available only when the custom type is supported.
Page 130 Understanding printer menus Custom Scan Sizes menu Custom Scan Size [x] Specify a custom scan size name, size, and page orientation. Scan Size Name Notes: Width • 8.5 inches is the U.S. factory default setting for Width. 216 mm is the Height international factory default setting for Width.
Page 131: Reports Menu
Understanding printer menus Reports menu Reports menu Menu Settings Page Print a report on the current printer menu settings. The report also contains information about the status of the supplies and a list of hardware options that are successfully installed. Device Statistics Print a report containing printer statistics, such as supply information and number of printed pages.
Page 132: Network/Ports
Understanding printer menus Print Directory Print a list of all the resources stored in an optional ﬂash memory card or printer hard disk. Notes: • Job Buffer Size must be set to 100%. • Make sure that the memory card or hard disk is installed and working properly.
Page 133 Understanding printer menus PS SmartSwitch Set the printer to automatically switch to PS emulation when a print job requires it, regardless of the default printer language. Notes: • On is the factory default setting. • If PS SmartSwitch is disabled, then the printer does not examine incoming data and it uses the default printer language speciﬁed in the Setup menu.
Page 134 Understanding printer menus Reports menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Reports • Network/Ports > Network [x] > Network [x] Setup > Reports Print Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address.
Page 135 Understanding printer menus Set Hostname Set the current TCP/IP host name. Note: This can be changed only from the Embedded Web Server. IP Address View or change the current TCP/IP address. Note: Manually setting the IP address sets the Enable DHCP and Enable Auto IP settings to Off.
Page 136 Understanding printer menus Enable HTTPS View or change the current HTTPS setting. Note: Yes is the factory default setting. IPv6 menu To access the menu, navigate to any of the following: • Network/Ports menu > Standard Network > Standard Network Setup > IPv6 •...
Page 137 Understanding printer menus Enable/Disable WPS Auto‑detection Automatically detect the connection method that an access point with WPS uses—Start Push Button Method or Start PIN Method. Enable Disable Note: Disable is the factory default setting. Network Mode Specify the network mode. BSS Type Notes: Infrastructure...
Page 138 Understanding printer menus Standard USB menu PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language. Notes: • On is the factory default setting. •...
Page 139 Understanding printer menus Job Buffering Temporarily store print jobs in the printer hard disk before printing. Notes: • Off is the factory default setting. Auto • On buffers jobs on the printer hard disk. • Auto buffers print jobs only if the printer is busy processing data from another input port.
Page 140 Understanding printer menus Use SSL Set the printer to use SSL for increased security when connecting to the SMTP server. Disabled Negotiate Notes: Required • Disabled is the factory default setting. • When the Negotiate setting is used, the SMTP server determines if SSL will be used.
Page 141: Security Menu
Understanding printer menus Security menu Miscellaneous Security Settings menu Login Restrictions Limit the number and time frames of failed login attempts from the printer control panel before all users are locked out. Login failures Failure time frame Notes: Lockout time •...
Page 142 Understanding printer menus Minimum PIN Length Limit the digit length of the personal identiﬁcation number (PIN). 1–16 Note: 4 is the factory default setting. Conﬁdential Print menu Max Invalid PIN Limit the number of times an invalid PIN can be entered. Notes: 2–10 •...
Page 143 Understanding printer menus Erase Temporary Data Files menu Erase Temporary Data Files deletes only print job data on the printer hard disk that are not currently in use by the ﬁle system. All permanent data on the printer hard disk are preserved, such as downloaded fonts, macros, and held jobs.
Page 144 Understanding printer menus Manually Set Date and Time Enter the date and time. [input date/time] Notes: • Manually setting the date and time sets Enable NTP to No. • The wizard lets you set the date and time in YYYY‑MM‑DD‑HH:MM format.
Page 145: Settings Menu
Understanding printer menus Settings menu General Settings menu Display Language Set the language of the text that appears on the display. English Note: Not all languages are available for all models. You may Francais need to install special hardware for some languages. Deutsch Italiano Espanol...
Page 146 Understanding printer menus Run Initial setup Run the setup wizard. Keyboard Specify a language and custom key information for the keyboard on the display. Keyboard Type English Francais Francais Canadien Deutsch Italiano Espanol Greek Dansk Norsk Nederlands Svenska Suomi Portuguese Russian Polski Swiss German...
Page 147 Understanding printer menus Displayed Information Specify the display information in the upper corners of the home screen. Left side Select from the following options: Right side None IP Address Hostname Contact Name Location Date/Time mDNS/DDNS Service Name Zero Conﬁguration Name Custom Text [x] Model Name Notes:...
Page 148 Understanding printer menus Displayed Information (continued) Customize the displayed information for certain menus. Waste Toner Bottle Select from the following options: Paper Jam Display Load Paper Service Errors Message to display Default Alternate Default [text entry] Alternate [text entry] Notes: •...
Page 149 Understanding printer menus Time Format Format the time. 12 hour A.M./P.M. Note: 12 hour A.M./P.M. is the factory default setting. 24 hour clock Screen Brightness Specify the brightness of the display. 20–100 Note: 100 is the factory default setting. One Page Copy Set copies from the scanner glass to only one page at a time.
Page 150 Understanding printer menus Alarms Set an alarm when the printer requires user intervention. Alarm Control For each alarm type, select from the following options: Cartridge Alarm Single Continuous Note: Single is the factory default setting for Alarm Control and Cartridge Alarm. Timeouts Set the time before the printer enters a lower power state.
Page 151 Understanding printer menus Timeouts Set the idle time before the display automatically returns to Ready state. Screen Timeout 15–300 Note: 30 seconds is the factory default setting. Timeouts Set the printer to end a print job after it has been idle for the speciﬁed amount of time.
Page 152 Headphone Volume Note: 5 is the factory default setting. 1–10 Information Sent to Lexmark Send anonymous device usage information to Lexmark. Supplies and Page Usage (Anonymous) Note: The default value depends on what you selected during the initial setup. Press Sleep Button Determine how the printer, while in idle state, reacts to a short press of the Sleep button.
Page 153 Understanding printer menus Export Conﬁguration File Export conﬁguration ﬁles to a ﬂash drive. Export Export Compressed Logs File Export the printer compressed logs ﬁle to a ﬂash drive. Export Copy Settings menu Content Type Specify the content of the original document. Text Note: Text/Photo is the factory default setting.
Page 154 Understanding printer menus Print Page Borders Specify whether a border is printed. Note: Off is the factory default setting. Collate Stack the pages of a print job in sequence when printing multiple copies. (1,1,1) (2,2,2) Note: (1,2,3) (1,2,3) is the factory default setting. (1,2,3) (1,2,3) Original Size Specify the size of the original document.
Page 155 Understanding printer menus Number of Copies Specify the number of copies for the copy job. 1–9999 Note: 1 is the factory default setting. Header/Footer Specify header and footer information and its location on the page. [Location] Select from the following location options: •...
Page 156 Understanding printer menus Color Balance Enable an equal balance of colors in the output. Cyan - Red Magenta - Green Yellow - Blue Color Dropout Specify which color to drop and to adjust the dropout setting for each color threshold. Color Dropout None Notes:...
Page 157 Understanding printer menus Fax Settings menu Fax Mode (Analog Fax Setup) menu Analog Fax Setup mode sends the fax job through a telephone line. General Fax Settings Restore Factory Defaults Restore the factory defaults of all fax settings. Optimize Fax Compatibility Optimize fax compatibility with other fax machines.
Page 158 Understanding printer menus Digits to Mask Specify the number of digits to mask in an outgoing fax number. 0–58 Note: 0 is the factory default setting. Fax Cover Page Conﬁgure the fax cover page. Fax Cover Page Notes: Off by default •...
Page 159 Understanding printer menus Original Size Specify the size of the original document. Letter Note: Mixed Sizes is the U.S. factory default setting. A4 is the international Legal factory default setting. Executive Folio Statement Oﬁcio (Mexico) Universal Auto Size Sense Mixed Sizes JIS B5 Custom Scan Size [x] Book Original...
Page 160 Understanding printer menus Automatic Redial Specify the number of times the printer tries to send the fax to a speciﬁed number. 0–9 Note: 5 is the factory default setting. Redial frequency Specify the number of minutes between redials. 1–200 Note: 3 is the factory default setting. Behind a PABX Enable or disable switchboard blind dialing without a dial tone.
Page 161 Understanding printer menus Background Removal Adjust the amount of background visible on a scanned image. ‑4 to 4 Note: 0 is the factory default setting. Color Balance Enable an equal balance of colors in the scanned image. Cyan - Red Magenta - Green Yellow - Blue Color Dropout...
Page 162 Understanding printer menus Enable Color Fax Scans Enable color faxing. Off by default Note: Off by default is the factory default setting. On by default Never use Always use Auto Convert Color Faxes to Convert all outgoing faxes to black and white. Mono Faxes Note: On is the factory default setting.
Page 163 Understanding printer menus Sides (Duplex) Enable two‑sided printing for incoming fax jobs. Note: Off is the factory default setting. Separator Sheets Enable the printer to include separator sheets for incoming fax jobs. Note: Off is the factory default setting. Before Job After Job Separator Sheet Source Specify the paper source for the separator sheet.
Page 164 Understanding printer menus Enable Color Fax Receive Enable the printer to receive fax in color and print it in grayscale. Note: On is the factory default setting. Fax Log Settings Transmission Log Enable printing of a transmission log after each fax job. Print log Note: Print log is the factory default setting.
Page 165 Understanding printer menus Ringer Volume Enable or disable the ringer volume. Note: On is the factory default setting. Answer On All Rings Specify ring patterns when the printer is answering calls. Single Ring Only Note: All Rings is the factory default setting. Double Ring Only Triple Ring Only Single or Double Rings Only...
Page 166 Understanding printer menus Content Source Specify how the content was originally produced. Black/White Laser Note: Color Laser is the factory default setting. Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Fax Resolution Specify quality in dots per inch (dpi). Standard Note: Standard is the factory default setting.
Page 167 Understanding printer menus Enable Analog Receive Enable receiving of analog faxes. Note: Off is the factory default setting. E‑mail Settings menu E‑mail Server Setup Specify e‑mail server information. Subject Message File Name E‑mail Server Setup Send a copy of the e-mail to the sender. Send me a copy Note: Never appears is the factory default setting.
Page 168 Understanding printer menus PDF Settings Conﬁgure the PDF settings. PDF Version Notes: 1.2–1.7 • 1.5 is the factory default setting for PDF Version. A–1a • Normal is the factory default setting for PDF Compression. This menu A–1b item appears only when a formatted, working hard disk is installed. PDF Compression •...
Page 169 Understanding printer menus Original Size Specify the size of the original document. Letter Note: Letter is the U.S. factory default setting. A4 is the international factory Legal default setting. Executive Folio Statement Oﬁcio (Mexico) Universal Auto Size Sense Mixed Sizes JIS B5 Custom Scan Size [x] Book Original...
Page 170 Understanding printer menus TIFF Compression Specify the format used in compressing TIFF ﬁles. Note: LZW is the factory default setting. JPEG Transmission Log Specify whether to print the transmission log. Print log Note: Print log is the factory default setting. Do not print log Print only for error Log Paper Source...
Page 171 Understanding printer menus Color Dropout Specify which color to drop and to adjust the dropout setting for each color threshold. Color Dropout None Notes: • None is the factory default setting for Color Dropout. Green • 128 is the factory default setting for each color threshold. Blue Default Red Threshold 0–255...
Page 172 Understanding printer menus FTP Settings menu Format Specify the ﬁle format. PDF (.pdf) Notes: TIFF (.tif) • PDF (.pdf) is the factory default setting. JPEG (.jpg) • To use the RTF (.rtf) or TXT (.txt) option, purchase and install the XPS (.xps) AccuRead OCR solution.
Page 173 Understanding printer menus Resolution Specify the quality of the scan in dots per inch (dpi). 75 dpi Note: 150 dpi is the factory default setting. 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Darkness Lighten or darken the output. 1–9 Note: 5 is the factory default setting.
Page 174 Understanding printer menus Text Default Set the quality of the text in relation to the ﬁle size and quality of the image. 5–90 Note: 75 is the factory default setting. Text/Photo Default Set the quality of a text/photo image in relation to the ﬁle size and quality of the image.
Page 175 Understanding printer menus Color Balance Enable an equal balance of colors in the output. Cyan‑Red Magenta‑Green Yellow‑Blue Color Dropout Specify which color to drop and to adjust the dropout setting for each color threshold. Color Dropout None Notes: • None is the factory default setting for Color Dropout. Green •...
Page 176 Understanding printer menus Flash Drive menu Scan Settings Format Specify the ﬁle format. PDF (.pdf) Notes: TIFF (.tif) • PDF (.pdf) is the factory default setting. JPEG (.jpg) • To use the RTF (.rtf) or TXT (.txt) option, purchase and install the XPS (.xps) AccuRead OCR solution.
Page 177 Understanding printer menus Resolution Specify the resolution of the scan in dots per inch (dpi). 75 dpi Note: 150 dpi is the factory default setting. 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Darkness Lighten or darken the output. 1–9 Note: 5 is the factory default setting.
Page 178 Understanding printer menus Text/Photo Default Set the quality of a text/photo image in relation to ﬁle size and quality. 5–90 Note: 75 is the factory default setting. Photo Default Set the quality of a photo image in relation to ﬁle size and quality. 5–90 Note: 50 is the factory default setting.
Page 179 Understanding printer menus Mirror Image Create a mirror image of the original document. Note: Off is the factory default setting. Negative Image Create a negative image of the original document. Note: Off is the factory default setting. Shadow Detail Adjust the amount of shadow detail visible on a scanned image. ‑4 to 4 Note: 0 is the factory default setting.
Page 180 Understanding printer menus Duplex Binding Deﬁne binding for two-sided pages in relation to page orientation. Long Edge Notes: Short Edge • Long Edge is the factory default setting. This assumes binding along the long edge of the page (left edge for portrait and top edge for landscape). •...
Page 181 Understanding printer menus Print Settings Setup menu Printer Language Set the default printer language. PCL Emulation Notes: PS Emulation • PS Emulation is the factory default printer language. • Setting a printer language as the default does not prevent a software program from sending print jobs that use another printer language.
Page 182 Understanding printer menus Resource Save Specify how the printer handles temporary downloads, such as fonts and macros stored in the RAM, when the printer receives a job that requires more memory than is available. Notes: • Off is the factory default setting. This sets the printer to retain the downloads only until memory is needed.
Page 183 Understanding printer menus Separator Sheets Specify whether blank separator sheets are inserted. Notes: Between Copies • Off is the factory default setting. Between Jobs • Between Copies inserts a blank sheet between each copy of a print job if Between Pages Collate is set to “(1,2,3) (1,2,3).”...
Page 184 Understanding printer menus Quality menu Print Mode Specify whether to print images in color. Color Note: Color is the factory default setting. Black Only Color Correction Adjust the color output on the printed page. Auto Note: Auto is the factory default setting. Manual Print Resolution Specify the output resolution in dots per inch (dpi) or in color quality (CQ).
Page 185 Understanding printer menus Color Samples Print sample pages for each of the RGB and CMYK color conversion tables used in the printer. sRGB Display sRGB Vivid Display—True Black Vivid Off—RGB US CMYK Euro CMYK Vivid CMYK Off—CMYK Manual Color Customize the RGB color conversions. RGB Image Select from the following options: RGB Text...
Page 186 Understanding printer menus Job Accounting Log Set if the printer creates a log of the print jobs it receives. Note: Off is the factory default setting. Job Accounting Utilities Print and delete log ﬁles or export them to a ﬂash drive. Accounting Log Frequency Set how often a log ﬁle is created.
Page 187 Understanding printer menus Log File Preﬁx Specify the preﬁx you want for the log ﬁle name. Note: The current host name deﬁned in the TCP/IP menu is used as the default log ﬁle preﬁx. Utilities menu Remove Held Jobs Delete conﬁdential and held jobs from the printer hard disk. Conﬁdential Notes: Held...
Page 188 Understanding printer menus XPS menu Print Error Pages Print a page containing information on errors, including XML markup errors. Note: Off is the factory default setting. PDF menu Scale to Fit Scale page content to ﬁt the selected paper size. Note: No is the factory default setting.
Page 189 Understanding printer menus PCL Emul menu Font Source Specify the set of fonts used in the Font Name menu. Resident Notes: Disk • Resident is the factory default setting. It shows the factory default set Download of fonts downloaded in the RAM. Flash •...
Page 190 Understanding printer menus PCL Emulation Settings Specify the number of lines that print on each page. Lines per Page Notes: 1–255 • 60 is the US factory default setting. 64 is the international default setting. • The printer sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings.
Page 191 Understanding printer menus Tray Renumber Display the factory default setting assigned to each tray, drawer, or feeder. View Factory Defaults MPF Default = 8 T1 Default = 1 T2 Default = 4 T3 Default = 5 T4 Default = 20 T5 Default = 21 Env Default = 6 MPaper Default = 2...
Page 192 Understanding printer menus Font Size Set the default font size for HTML documents. 1–255 pt Notes: • 12 pt is the factory default setting. • Font size can be increased in 1‑point increments. Scale Scale the default font for HTML documents. 1–400% Notes: •...
Page 193 Understanding printer menus Orientation Set the image orientation. Portrait Note: Portrait is the factory default setting. Landscape Reverse Portrait Reverse Landscape Help menu Menu item Description Print All Guides Prints all the guides Copy Guide Provides information about making copies and conﬁguring the settings E‑mail Guide Provides information about sending e‑mails and conﬁguring the settings Fax Guide...
Page 194: Saving Money And The Environment
Saving money and the environment Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs.
Page 195 Saving money and the environment • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > General Settings > Eco‑Mode > select a setting Use the factory default settings for all settings associated with Eco‑Mode. Off supports the performance speciﬁcations of the printer.
Page 196 Saving money and the environment Adjusting Sleep mode From the home screen, navigate to: > Settings > General Settings > Timeouts > Sleep Mode In the Sleep Mode ﬁeld, select the number of minutes the printer is idle before it enters Sleep mode. Apply the changes.
Page 197 Saving money and the environment Using the printer control panel From the printer control panel, navigate to: > Settings > General Settings > Timeouts > Hibernate Timeout Select the amount of time the printer waits after a print job is processed before it enters Hibernate mode. Touch Using Schedule Power Modes Schedule Power Modes lets you schedule when the printer goes into a reduced power state or into Ready...
Page 198: Recycling
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
Page 199 Saving money and the environment To return Lexmark cartridges for reuse or recycling, do the following: Go to www.lexmark.com/recycle. Select the product that you want to recycle.
Page 200: Securing The Printer
Securing the printer Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data.
Page 201: Erasing Volatile Memory
Securing the printer • The printer is being moved to a different department or location. • The printer is being serviced by someone from outside your organization. • The printer is being removed from your premises for service. • The printer is being sold to another organization. Disposing of a printer hard disk Note: Some printer models may not have a printer hard disk installed.
Page 202: Erasing Printer Hard Disk Memory
Securing the printer Erasing printer hard disk memory Notes: • Some printer models may not have a printer hard disk installed. • Conﬁguring Erase Temporary Data Files in the printer menus lets you remove residual conﬁdential material left by print jobs by securely overwriting ﬁles that have been marked for deletion. Using the printer control panel Turn off the printer.
Page 203: Finding Printer Security Information
You can also see the Embedded Web Server — Security: Administrator’s Guide for additional information: Go to www.lexmark.com, and then navigate to Support & Downloads > select your printer. Click the Manuals tab, and then select Embedded Web Server — Security: Administrator’s Guide.
Page 204: Maintaining The Printer
Maintaining the printer Maintaining the printer Periodically, certain tasks are required to maintain optimum print quality. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them. Do not expose supplies to: •...
Page 205 Maintaining the printer Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. Slightly dampen a soft, lint-free cloth or paper towel with water. Open the scanner cover. Clean all the areas shown, and then let them dry.
Page 206: Checking The Status Of Parts And Supplies
Maintaining the printer Checking the status of parts and supplies Checking the status of parts and supplies on the printer control panel From the home screen, navigate to: Status/Supplies > View Supplies Checking the status of parts and supplies from the Embedded Web Server Note: Make sure the computer and the printer are connected to the same network.
Page 207: Ordering Supplies
Damage caused by the use of third-party supplies or parts is not covered by the warranty. All life indicators are designed to function with Lexmark supplies and parts, and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components.
Page 208 80C8HM0 80C8HM0 80C8HM0 80C8HM0 Yellow 80C1HY0 80C2HY0 80C8HY0 80C8HY0 80C8HY0 80C8HY0 For more information on countries located in each region, go to www.lexmark.com/regions. CX410 Regular cartridges Item Worldwide High yield regular toner cartridges Black 80C0H10 Cyan 80C0H20 Magenta 80C0H30 Yellow 80C0H40 For more information on countries located in each region, go to www.lexmark.com/regions.
Page 209 Black 71B0H10 Cyan 71B0H20 Magenta 71B0H30 Yellow 71B0H40 For more information on countries located in each region, go to www.lexmark.com/regions. Ordering imaging kits Item All countries and regions Black imaging kit 700Z1 Color imaging kit 700Z5 Ordering a maintenance kit Notes: •...
Page 210: Replacing Supplies
Maintaining the printer Replacing supplies Replacing the waste toner bottle Top door Waste toner bottle Right side cover Front door Unpack the replacement waste toner bottle. Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 211 Maintaining the printer Open the top door. Remove the right side cover. Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle.
Page 212 Maintaining the printer Seal the used waste toner bottle in the enclosed packaging. For more information, see “Recycling Lexmark products” on page 198. Insert the replacement waste toner bottle. Insert the right side cover.
Page 213 Maintaining the printer Slide and hold the release latch on the right side of the printer, and then slowly close the top door. Close the front door. Replacing a black and color imaging kit Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 214 Maintaining the printer Open the top door. Remove the toner cartridges by lifting the handles, and then gently pulling them away from the imaging kit.
Page 215 Maintaining the printer Remove the right side cover. Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle. Lift the blue levers on the imaging kit, and then pull the imaging kit until it stops.
Page 216 Seal the used imaging kit in the bag that the replacement imaging kit came in. For more information, see “Recycling Lexmark products” on page 198. Note: When replacing the black imaging kit, save the cyan, magenta, and yellow developer units. Dispose...
Page 217 Maintaining the printer Gently shake the yellow, cyan, magenta, and black developer units side‑to‑side. Remove the red packing strip and the attached fabric from the developer units. Gently insert the yellow, cyan, magenta, and black developer units. Note: Make sure each developer unit is inserted into the matching color slot. Remove the red packing strip from the imaging kit.
Page 218 Maintaining the printer Align and then insert the imaging kit. Gently but ﬁrmly push the blue levers down until the imaging kit ﬁts into place. Note: Make sure that the imaging kit is fully seated.
Page 219 Maintaining the printer Insert the waste toner bottle. Insert the right side cover. Insert the toner cartridges.
Page 220 Maintaining the printer Slide and hold the release latch on the right side of the printer, and then slowly close the top door. Close the front door.
Page 221 Maintaining the printer Replacing toner cartridges Warning—Potential Damage: Damage caused by use of a non‑Lexmark toner cartridge is not covered under warranty. Note: A reduced print quality may result from using non‑Lexmark toner cartridges. Open the top door. Remove the toner cartridge by lifting the handle, and then gently pulling it away from the imaging kit.
Page 222 Slide and hold the release latch on the right side of the printer, and then slowly close the top door. Seal the used toner cartridge in the bag that the replacement toner cartridge came in. For more information, see “Recycling Lexmark products” on page 198.
Page 223 Maintaining the printer Replacing a developer unit Replace the developer unit when a print quality defect occurs or when damage occurs to the printer. Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 224 Maintaining the printer Lift the toner cartridge handle, and then gently pull it from the imaging kit. Remove the right side cover. Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle.
Page 225 Maintaining the printer Lift the blue levers on the imaging kit, and then pull the imaging kit until it stops. Press down the blue lever, and then grasp the green handles on the sides to pull out the imaging kit. Warning—Potential Damage: Do not touch the underside of the imaging kit.
Page 226 Maintaining the printer Gently shake the replacement developer unit side‑to‑side before removing it from its packaging. Remove the red shipping cover from the developer unit. Insert the developer unit.
Page 227 Maintaining the printer Align and then insert the imaging kit. Gently but ﬁrmly push the blue levers down until the imaging kit ﬁts into place. Note: Make sure that the imaging kit is fully seated. Replace the waste toner bottle.
Page 228 Maintaining the printer Insert the right side cover. Insert the toner cartridges. Slide and hold the release latch on the right side of the printer, and then slowly close the top door.
Page 229: Moving The Printer
Maintaining the printer Close the front door. Seal the used developer unit in the bag that the replacement developer unit came in. For more information, see “Recycling Lexmark products” on page 198. Moving the printer Moving the printer to another location CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or...
Page 230 Maintaining the printer Shipping the printer When shipping the printer, use the original packaging.
Page 231: Managing The Printer
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com.
Page 232: Viewing Reports
Managing the printer Viewing reports You can view some reports from the Embedded Web Server. These reports are useful for assessing the status of the printer, network, and supplies. Open a Web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 233: Modifying Confidential Print Settings
Managing the printer Notiﬁcation Description The printer stops when the supply condition is reached. The supply must be replaced Non Continuable Stop to continue printing. The printer generates an e-mail about the status of the supply when supply notiﬁcation is enabled. The printer stops when some supplies become empty to prevent damage.
Page 234: Restoring Factory Default Settings
Managing the printer Restoring factory default settings If you want to keep a list of the current menu settings for reference, then print a menu settings page before restoring the factory default settings. For more information, see “Printing a menu settings page” on page If you want a more comprehensive method of restoring the printer factory default settings, then perform the Wipe All Settings option.
Page 235: Clearing Jams
Clearing jams Clearing jams By carefully selecting paper and specialty media and loading it properly, you should be able to avoid most jams. If jams occur, then follow the steps outlined in this chapter. Warning—Potential Damage: Never use any tool to remove a jam. Doing so could permanently damage the fuser.
Page 236: Identifying Jam Locations
Clearing jams • Do not slide paper into the tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray ﬁrmly into the printer after loading paper. Use recommended paper •...
Page 237 Clearing jams Jam location Automatic document feeder (ADF) Standard bin Fuser Front door Duplex area Trays Multipurpose feeder Manual feeder...
Page 238: Paper Jam In The Standard Bin
Clearing jams Paper jam in the standard bin Open the top door. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 239: Paper Jam In The Front Door
Clearing jams Close the top door. Paper jam in the front door Paper jam in the fuser Open the front and top doors. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 240 Clearing jams • Below the fuser • In the fuser access door Close the top and front doors.
Page 241: Paper Jam In Trays
Clearing jams Paper jam in the duplex unit Open the front door. Remove the jammed paper. Close the front door. Paper jam in trays Pull out the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 242: Paper Jam In The Manual Feeder
Clearing jams Insert the tray. Paper jam in the manual feeder Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 243: Paper Jam In The Multipurpose Feeder
Clearing jams Insert the tray. Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Flex, fan, and align the paper edges before loading. Reload paper.
Page 244: Paper Jam In The Automatic Document Feeder
Clearing jams Paper jam in the automatic document feeder Remove all original documents from the ADF tray. Open the ADF cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the ADF cover. Flex, fan, and align the paper edges before loading. Reload the documents into the ADF.
Page 245: Troubleshooting
Troubleshooting Troubleshooting Understanding the printer messages Adjusting color Wait for the process to complete. Change [paper source] to [custom type name] Try one or more of the following: • Load the correct size and type of paper in the tray, and then select Finished changing paper on the printer control panel to clear the message and continue printing.
Page 246 Troubleshooting Close ﬂatbed cover and load originals if restarting job [2yy.xx] From the printer control panel, try one or more of the following: • Select Scan from automatic feeder, and then press to continue scanning from the ADF immediately after the last successful scan job. •...
Page 247 Troubleshooting Conﬁguration change, some held jobs were not restored [57] Held jobs are invalidated because of any of the following possible changes in the printer: • The printer ﬁrmware has been updated. • The tray for the print job is removed. •...
Page 248 Troubleshooting Fax memory full From the control panel, touch Continue to clear the message and cancel the fax job. Do the following: • Reduce the fax resolution. • Reduce the number of pages. Send the fax job. Incompatible tray [x] [59] Remove, and then reinstall the indicated tray to clear the message.
Page 249 Troubleshooting Insufficient memory to support Resource Save feature [35] Install additional printer memory or select Continue on the printer control panel to disable Resource Save, clear the message, and continue printing. For non‑touch‑screen printer models, press to conﬁrm. Insufficient memory, some held jobs will not be restored [37] Try one or more of the following: •...
Page 250 Troubleshooting Load [paper source] with [paper size] Try one or more of the following: • Load the tray or feeder with the correct size of paper. • To use the tray or feeder with the correct paper size, select Finished loading paper on the printer control panel.
Page 251 • Cancel the current job. Maintenance kit low [80.xy] You may need to order a maintenance kit. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message. If necessary, select Continue to clear the message and continue printing. For non‑touch‑screen printer models, press to conﬁrm.
Page 252 The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 253 If the toner cartridge is installed, then remove and reinstall the unresponsive toner cartridge. Note: If the message appears after reinstalling the supply, then replace the toner cartridge. The cartridge may be defective or a non‑genuine Lexmark supply. For more information, see “Using genuine Lexmark parts and supplies”...
Page 254 Note: If you do not have a replacement imaging kit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace all originals if restarting job. From the printer control panel, try one or more of the following: •...
Page 255 Remove the toner cartridge, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply. The following error codes indicate that a non‑genuine Lexmark toner cartridge is installed: 32.13 32.16...
Page 256 Remove the indicated imaging kit, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply. The following error codes indicate that a non‑genuine Lexmark imaging kit is installed: 32.00 32.01...
Page 257 Troubleshooting Restore held jobs? Try one or more of the following: • Select Restore on the printer control panel to restore all held jobs stored in the printer hard disk. For non‑touch‑screen printer models, press to conﬁrm. • Select Do not restore if you do not want any print jobs to be restored. For non‑touch‑screen printer models, press to conﬁrm.
Page 258 • Turn off the printer and then turn it back on. • Update the network ﬁrmware in the printer or print server. For more information, visit the Lexmark support Web site at http://support.lexmark.com. Standard USB port disabled [56] From the printer control panel, select Continue to clear the message. For non‑touch‑screen printer models, press to conﬁrm.
Page 259 Troubleshooting Remove the extra trays. Connect the power cord to a properly grounded electrical outlet. Turn the printer back on. [Type] imaging kit low [84.xy] Note: The type can be a black imaging kit, or a black and color imaging kit. You may need to order an imaging kit.
Page 260: Solving Printer Problems
Troubleshooting Note: If the message appears again, then contact your system support person. Solving printer problems • “Basic printer problems” on page 260 • “Option problems” on page 262 • “Paper feed problems” on page 264 Basic printer problems The printer is not responding Action Step 1 Go to step 2.
Page 261 Troubleshooting Action Step 6 Turn on the switch or Go to step 7. reset the breaker. Make sure the electrical outlet is not turned off by a switch or breaker. Is the electrical outlet turned off by a switch or breaker? Step 7 Connect the printer Go to step 8.
Page 262 Troubleshooting Printer display is blank Action Step 1 The problem is Go to step 2. solved. Press the Sleep button on the printer control panel. Does Ready appear on the printer display? Step 2 The problem is Turn off the printer, solved.
Page 263 Troubleshooting Action Step 4 The problem is Contact customer solved. support. Check if the internal option is selected. It may be necessary to manually add the internal option in the printer driver to make it available for print jobs. For more information, see “Adding available options in the print driver”...
Page 264 Troubleshooting Action Step 2 The problem is Go to step 3. solved. Turn off the printer, then wait about 10 seconds, and then turn the printer back on. Resend the print job. Is the tray working? Step 3 Go to step 4. Reinstall the tray.
Page 265 Troubleshooting Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Pull out the tray, and then do one or more of the following: • Make sure paper lies ﬂat in the tray. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.
Page 266: Solving Print Problems
Troubleshooting Solving print problems Printing problems Conﬁdential and other held jobs do not print Note: Conﬁdential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs. Action Step 1 Go to step 2. Select one of the Print and Hold Open the held jobs folder on the printer display, and then verify...
Page 267 Troubleshooting Error message about reading the ﬂash drive appears Action Step 1 Go to step 2. Insert the ﬂash drive into the front USB Check if the ﬂash drive is inserted into the front USB port. port. Note: The ﬂash drive will not work if it is inserted into the rear USB port.
Page 268 Troubleshooting Incorrect characters print Action Step 1 Deactivate Hex Go to step 2. Trace mode. Make sure the printer is not in Hex Trace mode. Note: If Ready Hex appears on the printer display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode.
Page 269 Troubleshooting Large jobs do not collate Action Step 1 The problem is Go to step 2. solved. From the Finishing menu on the printer control panel, set Collate to (1,2,3) (1,2,3). Resend the print job. Did the job print and collate correctly? Step 2 The problem is Go to step 3.
Page 270 Troubleshooting Printing slows down Notes: • When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser. • The printer speed may be reduced if printing for long periods of time, or printing at elevated temperatures.
Page 271 Remove, and then reinstall the printer software. For more information, see “Installing the printer software” on page Note: The printer software is available at http://support.lexmark.com. Resend the print job. Do the jobs print? Print job takes longer than expected Action...
Page 272 Troubleshooting Action Step 4 The problem is Go to step 5. solved. Disable the Page Protect feature. From the printer control panel, navigate to: Settings > General Settings > Print Recovery > Page Protect > Off Resend the print job. Did the job print? Step 5 The problem is...
Page 273 Troubleshooting Action Step 2 The problem is Contact customer solved. support. From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the trays to be linked. Note: The paper size and type must match for trays to be linked.
Page 274 Troubleshooting Action Step 2 The problem is Contact customer solved. support. Check if the fonts installed on the computer are supported by the printer. Are the fonts installed on the computer supported by the printer? Clipped pages or images Leading edge ABCDE ABCDE ABCDE...
Page 275 Troubleshooting Action Step 4 Contact customer The problem is support. solved. Remove, and then reinstall the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the imaging kit.
Page 276 Troubleshooting Horizontal voids appear on prints Leading edge Trailing edge Action Step 1 Go to step 2. The problem is solved. Make sure your software program is using a correct ﬁll pattern. Resend the print job. Do horizontal voids appear on prints? Step 2 Go to step 3.
Page 277 Troubleshooting Action Step 1 The problem is Go to step 2. solved. Move the width and length guides in the tray to the correct positions for the paper size loaded. Resend the print job. Are the margins correct? Step 2 Go to step 3.
Page 278 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type and weight from Printing Preferences or from the Print dialog. Resend the print job. Is the paper still curled? Step 4 Go to step 5.
Page 279 Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size and type in the • Paper menu to match the paper loaded in the tray. Specify the paper size from the tray settings to match Is the tray set to the size and type of the paper loaded in the tray?
Page 280 Troubleshooting Print is too dark Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the printer control panel, select Color Adjust. Resend the print job. Is the print still too dark? Step 2 Go to step 3.
Page 281 Troubleshooting Action Step 6 Go to step 7. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Is the print still too dark? Step 7 Contact...
Page 282 Troubleshooting Action Step 4 Go to step 5. The problem is solved. Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog. Resend the print job. Is the print still too light? Step 5 From the printer Go to step 5.
Page 283 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if there is packing material left on the imaging kit. Remove the imaging kit. Check if the packing material is properly removed from the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes.
Page 284 Troubleshooting Repeating defects appear on prints Action The problem is Check if the distance between the defects is equal to one of Check if the solved. the following: distance between the • 25.1 mm (0.98 in.) defects is equal • 29.8 mm (1.17 in.) to one of the •...
Page 285 Troubleshooting Action Step 1 Go to step 2. Load paper with the correct paper type Check if the paper loaded in the tray has the correct paper type and weight in the and weight. tray. Is paper with the correct paper type and weight loaded in the tray? Step 2 Go to step 3.
Page 286 Troubleshooting Action Step 2 Contact customer The problem is support. solved. Check if you are printing on a paper that is supported by the tray. Resend the print job. Is the print still skewed? Streaked horizontal lines appear on prints ABCDE ABCDE ABCDE...
Page 287 Troubleshooting Action Step 4 Go to step 5. The problem is solved. Remove, and then reinstall the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the imaging kit.
Page 288 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Do streaked vertical lines appear on prints? Step 4 Go to step 5.
Page 289 Troubleshooting Action Step 2 The problem is Contact customer solved. support. Replace the imaging kit, and then resend the print job. Does fog or shading disappear from the prints? Toner rubs off Leading edge Trailing edge Action Step 1 Go to step 2. Specify the paper type, texture, and From the Paper menu on the printer control panel, check the paper...
Page 290 Troubleshooting Transparency print quality is poor Action Step 1 Go to step 2. Set the paper type to Transparency. From the printer control panel, set the paper type in the Paper menu to match the paper loaded in the tray. Is the paper type for the tray set to Transparency? Step 2 Contact...
Page 291 Troubleshooting Action Step 2 Go to step 3. The problem is solved. From the Paper Menu on the printer control panel, check the paper type and paper weight. Resend the print job. Do vertical voids appear on prints? Step 3 Go to step 4.
Page 292 Troubleshooting How is color speciﬁed in a document to be printed? Software programs typically specify the document color using RGB or CMYK color combinations. Additionally, they let users modify the color of each object in a document. For more information, see the help information of your operating system.
Page 293 Troubleshooting Object type Color conversion tables CMYK Image • US CMYK—Applies color correction to approximate the SWOP (Speciﬁcations for Web Offset Publishing) color output. CMYK Text • Euro CMYK—Applies color correction to approximate Euroscale CMYK Graphics color output. • Vivid CMYK—Increases the color saturation of the US CMYK color correction setting.
Page 294 Troubleshooting Action Step 3 The problem is Contact customer solved. support. Make sure you are using a recommended type of color transparency, and then resend the print job. Does the print on the color transparency look lighter? The color of the print does not match the color of the original ﬁle Note: The color conversion tables used in Auto Color Correction mode generally approximate the colors of a standard computer monitor.
Page 295: Solving Copy Problems
Troubleshooting Solving copy problems • “Copier does not respond” on page 295 • “Scanner unit does not close” on page 295 • “Poor copy quality” on page 296 • “Partial document or photo copies” on page 297 Copier does not respond Action Step 1 Clear the error or...
Page 296 Troubleshooting Poor copy quality Action Step 1 Clear the error or Go to step 2. status message. Check if an error or status message appears on the display. Does an error or status message appear? Step 2 Go to step 3. Increase the scan resolution setting for Check the quality of the original document.
Page 297 Troubleshooting Action Step 8 Go to step 9. The problem is solved. Check for missing or faded text on prints. From the Copy screen, adjust the settings of the following: • Sharpness—Increase the sharpness setting. • Contrast—Increase the contrast setting. Resend the copy job.
Page 298: Solving Fax Problems
Troubleshooting Solving fax problems Caller ID is not shown Action Contact your telephone company to check if your telephone line The problem is Contact customer is subscribed to the caller ID service. solved. support. Notes: • If your region supports multiple caller ID patterns, then you may have to change the default setting.
Page 299 Troubleshooting Action Step 4 Go to step 5. Securely connect the cables. Check the printer connections. If applicable, check if the cable connections for the following equipment are secure: • Telephone • Handset • Answering machine Are the cable connections secure? Step 5 The problem is Go to step 6.
Page 300 Troubleshooting Action Step 7 Go to step 8. • Try calling the fax number to make Check for a dial tone. sure that it is working properly. Did you hear a dial tone? • If the telephone line is being used by another device, then wait until the other...
Page 301 Troubleshooting Can send but not receive faxes Action Step 1 The problem is Go to step 2. solved. Check the tray or feeder. If empty, then load paper in the tray or feeder. Can you receive faxes? Step 2 The problem is Go to step 3.
Page 302 Troubleshooting Action Step 2 The problem is Go to step 3. solved. Load the original document properly. Load the original document faceup, short edge ﬁrst into the ADF tray or facedown on the scanner glass in the upper left corner. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
Page 303: Solving Scanner Problems
Troubleshooting Received fax has poor print quality Action Step 1 The problem is Go to step 2. solved. Ask the person who sent you the fax to: Check if the quality of the original document is satisfactory. Increase the fax scan resolution, if possible. Resend the fax.
Page 304 Troubleshooting • “Scanning takes too long or freezes the computer” on page 306 • “Poor scanned image quality” on page 306 • “Partial document or photo scans” on page 307 • “Cannot scan from a computer” on page 307 The scanner does not respond Action Step 1 Go to step 2.
Page 305 Troubleshooting Action Step 7 The problem is Contact customer solved. support. Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. Are the printer and scanner working? Scan job was not successful Action Step 1 Go to step 2.
Page 306 Troubleshooting Scanning takes too long or freezes the computer Action Step 1 Go to step 2. The problem is solved. Check if other applications are interfering with the scan. Close all applications that are not being used. Does scanning still take too long or freeze the computer? Step 2 Contact customer...
Page 307 Troubleshooting Action Step 6 Go to step 7. Change the Content Type and Content Check the scan settings. Source settings to From the Scan screen, make sure the Content Type and match the document Content Source settings are correct for the document being being scanned.
Page 308: Solving Home Screen Application Problems
Troubleshooting Solving home screen application problems • “An application error has occurred” on page 308 An application error has occurred Action Step 1 Go to step 2. Contact customer support. Check the system log for relevant details. Open a Web browser, and then type the printer IP address in the address ﬁeld.
Page 309 Troubleshooting Action Step 2 The problem is Go to step 3. solved. Make sure the printer IP address is correct. View the printer IP address: • From the TCP/IP section in the Network/Ports menu • By printing a network setup page or menu settings page, and then ﬁnding the TCP/IP section Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 310: Contacting Customer Support
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
Page 311: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 312 All licensing notices associated with this product can be viewed from the root directory of the installation software CD. Trademarks Lexmark, the Lexmark logo, MarkNet, AccuRead, and MarkVision are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Google Cloud Print is a trademark of Google Inc.
Page 313 The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 314 ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certiﬁed to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as conﬁgured when shipped by Lexmark.
Page 315: Power Consumption
Notices Laser notice The printer is certiﬁed in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certiﬁed as a Class I laser product conforming to the requirements of IEC 60825-1: 2014.
Page 316 The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity.
Page 317 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 318 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 319 If this happens, the telephone company will provide advance notice in order for you to make necessary modiﬁcations to maintain uninterrupted service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com...
Page 320 Notices telephone number of the sending machine or such business, other entity, or individual. (The telephone number provided may not be a 900 number or any other number for which charges exceed local or long-distance transmission charges.) See your user documentation in order to program this information into your fax machine. Notice to users of the Canadian telephone network This product meets the applicable Industry Canada technical speciﬁcations.
Page 321 Using this product in Switzerland This product requires a Swiss billing tone ﬁlter (Lexmark part number 80D1877) to be installed on any line which receives metering pulses in Switzerland. The ﬁlter must be used, as metering pulses are present on all analog...
Page 322 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 323 To obtain warranty service you may be required to present proof of original purchase. You may be required to deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 324 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 325: Index
Index Index adjusting toner darkness 62 Change [paper source] to Numerics administrator settings [custom string] 245 250‑sheet tray Embedded Web Server 231 Change [paper source] to loading 42 [custom type name] 245 advanced duplex 550‑sheet tray copy options 80 Change [paper source] to [paper installing 33 advanced imaging type] [paper size] 245...
Page 326 Index Conﬁguration change, some held controller board on letterhead 72 jobs were not restored [57] 247 accessing 27 on transparencies 71 conﬁguration information copies photos 71 wireless network 37 copy options 79 placing separator sheets conﬁgurations copy job, canceling between copies 76 printer 12 using the ADF 78 quick copy 70...
Page 327 Index e‑mail options 86 administrator settings 231 Ethernet network fax options 110 checking the status of preparing to set up for Ethernet scan options 117 parts 206 printing 37 date and time, fax checking the status of Ethernet port 35 setting 104 supplies 206 Ethernet setup...
Page 328 Index using a shortcut number 84 can send but not receive FTP address using the address book 84 faxes 301 creating shortcuts using the using the printer control cannot send or receive a printer control panel 114 panel 83 fax 298 FTP options 117 received fax has poor print FTP address, scanning to...
Page 329 52 installing an optional card 31 types installed on printer 200 loading, trays 52 installing options memory card 26 Lexmark Mobile Print order of installation 32 installing 29 using 67 installing the printer software 36 troubleshooting 263 line ﬁlter 94...
Page 330 ﬁnd 231 paper Network Reports 134 noise emission levels 313 characteristics 55 Paper Loading 128 Non-Lexmark [supply type], see different sizes, copying 73 Paper Size/Type 122 User's Guide [33.xy] 252 letterhead 57 Paper Texture 125 non‑volatile memory 200...
Page 331 Embedded prints 288 erasing 202 Web Server 206 toner rubs off 289 printer information using genuine Lexmark 207 toner specks appear on where to ﬁnd 10 PCL Emul menu 189 prints 289 printer IP address PDF menu 188 transparency print quality is ﬁnding 19...
Page 332 Network [x] software error Scanner disabled. Contact held jobs were not restored [54] 252 system administrator if [57] 247 Non-Lexmark [supply type], see problem persists. [840.02] 257 Defective ﬂash detected User's Guide [33.xy] 252 Scanner jam, remove all [51] 247 Not enough free space in ﬂash...
Page 333 307 using 57, 194 reserve print jobs partial document or photo recycling printing from Windows 68 scans 307 Lexmark packaging 198 resolution scan job was not Lexmark products 198 e‑mail options 86 successful 305 toner cartridges 198 fax options 110...
Page 334 82 conserving 194 security lock 200 e‑mail screen 83 storing 204 security lock port 35 fax destination 107 using genuine Lexmark 207 security settings information FTP address 114 using recycled paper 194 erasing 201 FTP destination 113 Supplies menu 121...
Page 335 Index tips prints on color transparencies clipped pages or images 274 card stock 55 appear dark when gray background on prints 275 labels, paper 54 projected 293 horizontal voids appear on on using envelopes 54 troubleshooting, copy prints 276 on using letterhead 52 copier does not respond 295 print irregularities 278 transparencies 54...
Page 336 Index Universal Paper Size Weblink server not set up. setting 42 Contact system Universal Setup menu 130 administrator. 259 unlinking trays 49, 50 wiping the printer hard disk 202 Unsupported USB hub, please Wireless menu 136 remove 247 wireless network USB port 35 conﬁguration information 37 printer control panel 15...

This manual is also suitable for:

Cx417 Cx410 series Cx410dte Cx410e

Lexmark CX417de User Manual

Safety Information

Learning about the Printer

Understanding the Printer Control Panel

Setting up and Using the Home Screen Applications

Additional Printer Setup

Loading Paper and Specialty Media

Paper and Specialty Media Guide

Printing

Copying

E-Mailing

Faxing

Scanning

Understanding Printer Menus

Saving Money and the Environment

Securing the Printer

Maintaining the Printer

Managing the Printer

Clearing Jams

Troubleshooting

Notices

Index

Quick Links

Need help?

Questions and answers

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Summary of Contents for Lexmark CX417de

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Table of Contents