Action
Step 4
Did the Flatbed Home Sensor test, or Flatbed motor test fail?
Step 5
Replace the flatbed. See
"Flatbed scanner assembly removal" on
page
252.
Did this solve the problem?
Step 6
Did the ADF pick motor, or feed motor tests fail?
Step 7
Replace the ADF. See
"ADF assembly removal" on page
Did this fix the problem?
Step 8
Replace the controller board. See
page
239.
Did this fix the problem?
Flatbed legal scan service check
Action
Step 1
Check the JPLEN1 connector on the controller board for proper
connection.
Is it properly connected?
Step 2
Re-connect the cable to the controller board.
Did this fix the problem?
Step 3
Enter diagnostics mode and navigate to:
SCANNER TESTS > Sensor Test
Select Paper FB Long to perform the sensor test.
Did it pass?
Step 4
Replace the flatbed. See
"Flatbed scanner assembly removal" on
page
252.
Did this fix the problem?
231.
"Controller board removal" on
Diagnostic information
98
Yes
No
Go step 5.
Go to step 6.
The problem is solved. Go to step 6.
Go to step 7.
Go to step 8.
The problem is solved. Go to step 8.
The problem is solved. Contact the next level
of support.
Yes
No
Go to step 3.
Go to step 2.
The problem is solved. Go to step 3.
Go to step 5.
Go to step 4.
The problem is solved. Go to step 5.
7527