Genmega G2500 series Operator's Manual page 90

ERROR ERROR DESCRIPTION
CODES
D00A5 FS omitted (after total cash
dispense amount in day
close).
D00A6 FS omitted (after total non
cash dispense amount in day
close).
D00A7 FS omitted (after surcharge
amount in day close
message).
D00A8 FS omitted (after surcharge in
configuration message).
D00A9 ETX omitted (from
configuration message).
D0300 Modem is not responding.
D1000 No Connection.
D1100 ENQ not received from host.
D1200 Transmission error.
D1300 NAK sent 3 times to host.
D1500 Modem connection time out –
host not responding.
D170x Modem cannot support
connection – excessive line
noise (usually D1704/06)
D1800 No dial tone.
D1900 No answer.
D2000 Phone line busy.
D2100 Modem initializing error.
D2200 EOT not received from host.
D25xx Network Connection
E000x RMS port failure, response
time out, modem failure, no
dial tone.
F0001 Current Number of bill is 0.
F0002 No Surcharge Owner set.
F0003 No Surcharge Amount.
F0004 No refresh time set when
advertisement is enabled.
F0005 No Advertisement text when
advertisement is enabled.
F0006 Dispense limit set error (less
than 25 notes)
F0007 Denomination Set error.
F0008 Fast Cash Set error (exceeded
dispense limit).
F0009 Master Key index is invalid.
Error Codes
CORRECTIVE ACTION
Verify that version of ATM Software matches host processor.
Contact host processor.
Verify that version of ATM Software matches host processor.
Contact host processor.
Verify that version of ATM Software matches host processor.
Contact host processor.
Verify that version of ATM Software matches host processor.
Contact host processor.
Contact host processor.
Verify modem function.
Verify modem function.
Contact host processor.
Verify modem function.
Verify host phone number – See D170x.
Verify host phone number – verify modem speed – See D170x. If
consistent, it could be a defective modem.
Phone line connected to ATM will not support Data-communication.
In line filter may fix this. Excessive EMI emissions from outside
source (neon sign, freezer).
Verify that incoming phone line is plugged into "line" rather than
"Phone" on mainbaord. Phone line is in use or is being shared with
another phone device (FAX, POS, phone)
Verify host phone number – See D170x
Verify host phone number – call line with handset and check for
busy signal – See D170x
Check modem.
Contact host processor.
See page 3.33 of Operator Manual
Verify RMS settings (Host Setup) – See D170x
Load notes into the cash cassette – use Add Cassette function in
Settlement.
Set Surcharge owner – (Customer Setup)
Set Surcharge amount – (Customer Setup)
Set refresh timer – (Customer Setup)
Set Advertisement text – (Customer Setup)
Set Dispense limit – (Transaction Setup)
Valid Denomination are $10, $20, $50, $100 – (Transaction Setup)
Check the Fast Cash amount. (Transaction Setup)
Check Master Key index – verify checksum (Host Setup)
A.5
Operator Manual
© Genmega 2012