Error Codes - Genmega G2500 series Operator's Manual

APPENDIX A: Error Codes
ERROR ERROR DESCRIPTION
CODES
20001 Unable to load a cassette.
20002 Low Cash.
20003 Reject Bin full.
20004 Vault Door is open.
20010 Receipt paper jam.
20012 Receipt feed lever open.
20013 Receipt paper empty.
20014 Thermal printer is overheated.
2xx15 Cash Dispenser detects bills
prior to dispensing.
90001 Card Swipe Error.
Axxx1 Receipt Printer feed lever
open – during operation.
Axxx2 Thermal printer is overheated
– during operation.
Axxx3 Receipt paper jam.
Axxx4 Receipt paper is empty.
Axxx5 Receipt paper is jamming
during loading.
Axxx8 Receipt Printer cutter error.
ADNxx Printer connection error.
CANCE Surcharge Cancel
C0011 Exit sensor is not cleared
C0012 Reject gate timing sensor not
cleared.
C0013 Both reject gate and exit
sensor not cleared
C0017 Undefined
C0021 Double detect sensor is not
cleared.
st
C0022 1 cassette inlet sensor not
cleared.
C0023 Cassette exit sensor (L+R) not
cleared.

Error Codes

CORRECTIVE ACTION
Remove and replace cassette – Check the micro-switch located on
the inside left wall of the dispenser.
Replenish the cash – If using less than 75 bills, disable the "Low
Cash Warning" in the Transaction Setup Menu.
Empty the Reject Bin – If the bin is empty, do a Day Total and then
a Cassette Total – If that doesn't help, check AP, BIOS and CDU
ROM versions.
Check vault door switch (located upper left corner) – check that
black and white, 2-wire connector is properly connected at rear of
main board. Bend switch forward to aid closing problems.
Remove jammed paper – Release receipt paper drawer by
pressing the tab with the green sticker located at the front of the
printer. Remove printer to locate difficult jams.
Close the feed lever on the printer.
Replenish the paper roll.
Contact manufacturer.
Remove any jammed bills from the dispenser.
This does not mean the card reader is bad. Just records
unsuccessful attempts at swiping cards.
Close the feed lever on the printer.
If problem is consistent then print head assembly may be defective.
Remove jammed paper – Release receipt paper drawer by
pressing the tab with the green sticker located at the front of the
printer.
Replenish the paper roll.
Remove any jammed paper and then reload.
If consistent, printer will require repair/replacement.
Check cables between Printer and Mainboard. Remove cables
(even though they may be attached) and reconnect.
Customer has canceled the transaction at surcharge.
Check sensor, verify that the cabling plugged into the sensor
boards is secure.
Check dispenser for jammed bills and reinitialize the machine.
Check dispenser for any notes or obstructions.
Check dispenser for jammed bills and reinitialize the machine.
Check dispenser and cassette for jammed bills.
Check dispenser for jammed bills and reinitialize the machine.
A.1
Operator Manual
© Genmega 2012