Warranty/Service - Genmega G2500 series Operator's Manual

1.3 WARRANTY/SERVICE

MANUFACTURERS WARRANTY
Genmega, Inc. provides a limited one-year parts warranty for the G2500™ series ATM.
Genmega guarantees your G2500™ model ATM to be free from defects in materials and
workmanship.
The one-year parts warranty begins 15 days from the original ATM shipping date.
WHAT IS COVERED:
· Cash Dispensing Unit (CDU) and Cash Cassette
· Receipt printer (SHU)
· LCD module
· Magnetic Card Reader (MCR)
· EPP Keypad
· Power Supply
· Mainboard (CE)
· Lock and locking mechanism **LIMITED 90 DAY WARRANTY**
Dial and Electronic locks will be covered by a limited 90-day warranty beginning 15 days from
shipping date. Should the lock fail under normal use, Genmega will replace the lock only.
Services required to open the vault and or replace the lock are at the expense of the ATM
owner.
WHAT IS NOT COVERED:
· Power cable and modem cable
· Key lock and key
· Plastic Bezels
· Software upgrade
· Receipt printer jam
· Note jam
· Forgotten password or combination of lock
· Any damages from misuse, improper installation, and vandalism
· Any damages from "brown out" or low power, lightning, or any other 'acts of God'
Your distributor/dealer may offer an enhanced or extended warranty in addition to the original
manufacturers one-year warranty. Once the manufacturers warranty has expired, all claims for
warranty service must be resolved directly between the distributor/dealer and the ATM owner.
OBTAINING SERVICE: If you have any problems or questions about your Genmega ATM, your
dealer or distributor is your primary contact for assistance/service. Your manufacturers warranty
is provided through your dealer or distributor.
Introduction 1.8
Operator Manual
© Genmega 2012