Genmega G2500 series Operator's Manual page 87

ERROR ERROR DESCRIPTION
CODES
C0028 Count sensors not cleared
C0030 Main Motor encoder is not
synchronized
C0031 Forward motor encoder not
synchronized.
st
C0032 1 cassette inlet sensor not
cleared
C0033 Undefined
C0036 Exit sensor blocked while
initializing
C0037 Invalid response (or no
response) from double detect
sensor
C0039 Solenoid not responding
C003A Too many notes requested
during a test dispense
C0041 Failed (5 times) to dispense a
note after a successful
dispense
C0042 Undefined
C0043 10 Notes rejected in a row
(single transaction)
C0044 5 notes consecutively rejected
C0045 Note count sensor reporting
mismatch
C0046 Undefined
st
C0047 1 cassette failed to dispense
a note
C0049 Dispense request of "0" notes
C004A First cassette exit sensor (#6,
#7) not clear
st
C004D 1 cassette not inserted
nd
C004E 2 cassette not inserted
C0050 AP does not receive response
after dispense request
C0051 Exceeded maximum number
of notes dispensed (150) in a
single trans.
st
C0052 1 cassette inlet sensor not
cleared
C0053 Abnormal amount of double-
detect failures during dispense
C0054 Undefined
C0055 Long note detected at exit
sensor during dispense
C0056 Short note detected at exit
sensor during dispense
Error Codes
CORRECTIVE ACTION
Check dispenser for jammed bills and reinitialize the machine.
Turn dispenser over by hand, and then reinitialize. May require
repair.
Turn dispenser over by hand, and then reinitialize. May require
repair.
Check for notes where the cassette engages the dispenser.
Clear any notes which may be blocking the exit sensor.
Verify the connection to the double detect module.
Verify the function of the gate solenoid.
Test dispense failed, re-run the test and check notes.
Check why notes are rejecting following at least one successful
dispense (in the same transaction).
Check the notes in the cassette. Check reject analysis for source
of rejected notes (long note, double-detect, etc)
Check reject analysis for cause of rejected notes.
Verify count of notes in the cassette against the settlement.
Most common reason is cassette is empty. Verify that there are
notes in cassette 1. Check the quality of the notes and condition of
the pick rollers.
Check setup of CDU in Operator Menu, dispenser may need
reprogramming.
Clear the note path of any notes or obstructions.
Check cassette and verify that it's inserted properly.
Check cassette and verify that it's inserted properly.
AP did not validate dispense command. This is an AP software
fault, not CDU.
Check reject analysis, and verify test dispense.
Check for notes where the cassette engages the dispenser.
Check condition of double-detect module. Check quality of notes
and pick rollers.
Clear any jammed notes or obstructions from the exit sensor.
Clear any jammed notes or obstructions from the exit sensor;
mismatch of rejected notes.
A.2
Operator Manual
© Genmega 2012