Getting Help; Display Messages; Power Problems - Pitney Bowes DM160i Operator's Manual

8 • Troubleshooting

Getting Help

Please read the troubleshooting information in this chapter. In many
cases, it can help you resolve the problem. You can often restore
normal operation by turning your system off and then back on.
If you still cannot resolve the problem, call your machine supplier for
help. Contact details can be found on the back cover of this guide or
on a separate document supplied with your system.

Display Messages

From time to time your system will display an alert or error message.
An alert tells you that something needs attention; an error message
usually tells you about a system condition you can fix. In rare
instances you may have to call for service or assistance.
Power Problems (nothing displays)
1. Is power cord plugged into both mailing machine base and wall
outlet? Make sure the power cord is not connected to a switched
wall outlet with the outlet turned off.
2. Check power lamp on the machine. If it is on, power is reaching
the machine.
3. Machine may be in sleep mode. Press any key to wake it.
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