Troubleshooting; Getting Help - Pitney Bowes DM50 Series Operator's Manual

Getting Help

There may be times when you need help to solve a problem, or you
may want more information about how your DM50 Series works.
lease read the troubleshooting information in this section first. In
P
many cases, it can help you resolve the problem.
If you need to contact us, please have the following information at
hand:
• Product Model: DM50 Series.
• Serial number: See the back of the DM50 Series.
• Nature of problem: What happens and when does it happen? Did
the DM50 Series display an error message?
• The steps you've already taken to solve the problem and the
results.
Details of how to contact your machine supplier will be either in a
separate document supplied with your DM50 Series, on the back
cover of this guide, or on a sticker applied to your DM50 Series.
The DM50 Series has been approved for use in the Republic of
Ireland by An Post and in the UK by Royal Mail. Under the terms
of your licence you are not allowed to tamper with or modify the
machine in any way.
SDC667C
IMPORTANT INFORMATION
Section 10

Troubleshooting

10-1