37 "Duplicate Finger" Appears; Rfid Card Doesn't Respond; No Sound - FingerTec AC900 User Manual

"Duplicate Finger" Appears
FingerTec is an intelligent terminal. It will not accept the same fingerprint twice into its
system. If you have registered a finger into FingerTec, the system would prompt, "Duplicate
Finger" when you try to enroll that finger for another time. Choose a different finger to
proceed.

RFID Card Doesn't Respond

Two possibilities for this problem
Have you registered the card to the terminal?
The card must be registered to the terminal before the terminal could read the information
in the card. Refer to chapter 4 User, for card enrollment.
Have you assigned the user ID to the verification group that supports RFID card?
Without setting the terminal that you are under a group that supports RFID card, the Fin-
gerTec wouldn't read your card. Refer to Chapter 4 User, page 17.

No Sound

A few things could cause this problem:
The terminal voice mode is silent
Perhaps someone has turned off the voice in your terminal or reduced its volume to 0%.
Refer to Chapter 5 System, page 21 under Voice to rectify.
Speaker is damaged
Once you have rectified the voice mode and the problem persists, proceed to test the voice.
Go to Chapter 12 Auto Test to do the test. If no voice emitted, contact your local reseller
for support.
For more troubleshooting, go to user.fingertec.com
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