Chapter 13 • Troubleshooting; 36 "Unable To Connect" Appears; Difficult To Read Finger; The Led Is Blinking All The Time - FingerTec AC900 User Manual

13 • TROUBLESHOOTING
"Unable to Connect" Appears
When this message appears, it means that the settings for the terminals and the computer
are not properly done. Find out which method you are using to connect. FingerTec offers
LAN, RS232, RS485 and USB communication methods. Refer to Chapter 3: Connection -
Syncing Terminal, page 11 to further understand the topic.
"Admin Affi rm" Appears
You are not an administrator of this terminal. Only an authorized administrator of the sys-
tem is allowed to access the Menu. Any attempt of normal user to access the Menu will
prompt "Admin Affirm" message on the screen. In case the administrator has resigned
from the company, kindly contact your FingerTec authorized reseller to access the termi-
nal.
Diffi cult to Read Finger
Five things could be the cause of this:
Enrolment is not properly done: Enrolment is the most important process to ensure that
FingerTec terminal captures the best quality of your fingerprints. Refer to chapter 4 for
how to do a good enrolment.
The location of the terminal is not conducive: The scanner does not work well in bright-
lighted area. Cover the scanner a bit if this is the cause of the difficulty. Shift the location
area for a better performance.
Finger is not properly placed: To get a good read, make sure that your finger's center
points are located at the middle of the scanner. Adjust the position of your fingerprint as
you see it onscreen.
The scanner is not cleaned or it is scratched: Check the quality of the scanner. If the
scanner is dirty, please clean it with pasting and lifting of a piece of cellophane tape on the
scanner. Use microfiber cloth for non-coated scanner. If it's scratched, contact your local
reseller for a replacement.
Anything happen to your finger lately? Make sure that the finger is not injured, cut or
bruised because it could cause difficulty to read. The algorithm reads the minutiae points
of your fingerprint, the more it can read, the better the result.

The LED is Blinking All The Time

You have nothing to worry about unless the blinking light is red. The green light indicates
that terminal is on standby mode. Red blinking light may signal problem in the terminal.
Charge your terminals for a few hours to avoid the red light from blinking. Consult your
reseller for technical advice.
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