FingerTec AC900 User Manual
Access control & time attendance system
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Summary of Contents for FingerTec AC900
- Page 1 . f i n g e r t e c . c o m w w w . f i n g e r t e c . c o m WelcomeCheck-In 01-01 09:00 AC900 Access Control & Time...
- Page 2 CONTENTS CHAPTER 5 • SYSTEM 18-21 CHAPTER 1 • GETTING STARTED General Settings Viewing the User Guide in the Internet Fingerprint Settings Terminal Included Accessories Update Firmware Activating Terminal System Information Registering Terminal Log Information (Log Opt) CHAPTER 6 • DATA CHAPTER 2 •...
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Page 3: Viewing The User Guide In The Internet
Activating Terminal Every FingerTec access control model comes bundled with a unique license key. To start using the terminal with Ingress, you must connect the terminal to Ingress and perform online activation. Ingress reads the serial number of your terminal and sends it for at the FingerTec server via Internet. - Page 4 FingerTec is a renowned brand name when if comes to commercial ngerprint products for door access and time attendance systems. FingerTec o ers a wide range of products to cater to the growing need of biometric products in o ce/home automation as well as in security industry.
- Page 5 Power Button MODEL HOW TO TURN ON/OFF AC900 Push on the ‘0’ button Keypad MENU You can insert inputs into the terminals through the keypad. It contains numbers from 0-9, an OK button, an ESC/Cancel button, a Scroll up/down button, a doorbell button and a Menu button.
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Page 6: Voice Control
Voice Control Voice Control lets you control the level of volume emitted by the terminal. TURN ON/OFF The system lets you turn on/o the voice based on your preference. Press Menu > Options > System Option > Adv Option > Voice > Y/N. ADJUST VOLUME The default volume of the terminal’s voice is 67. -
Page 7: Restarting And Resetting Terminal
Restarting and Resetting Terminal If a feature isn’t functioning as it should, try restarting or resetting the terminals RESTARTING THE TERMINAL Push the On/O button or “reset button” on the terminal to restart the terminal. If you can’t restart the terminal, or if the problem persists, you might want to reset. RESETTING THE TERMINAL Press Menu >... -
Page 8: Installations
• CONNECTION – SYNCING TERMINALS Installations FingerTec terminals offer several connections for power and communications. Installa- tions of FingerTec time attendance terminals are simple. mounT on wAll Back Plate MENU feet / 1.2 meter (recommended) Attached the back plate on the wall securely and attach the terminal to the back plate when mounting it on the wall. Communications Connection points for power and communication are available on top of the termi- nals. Refer to the following diagrams for the terminals you require. CONTENTS... - Page 9 Output TCP/IP Port Voltage (Ethernet Connection) +12V 0 Access Connection 1. Normal Open Lock Connection Door Strike RS22 Cable NO +12V GND -12V 2. Normal Close Lock Connection Electromagnetic/ Drop Bolt (less than 1A) 485A 485B GND NC Switch *requires 2 cables which has no +/- value Using the push switch 1. RS85 Single Connection 2. RS85 Network Connection 485A 485A 485B 485B 485A RS22/ RS85 RS22/ RS85 485B Data Converter Data Converter CONTENTS...
- Page 10 TOP FRONT usB poRT Linking with USB flash disk for remote data transfer. TCp/ip poRT Connect with CAT 5 cable for LAN connection, one end to this port and another end to the computer’s TCP/IP Port. TCP/IP for Single Connection – Linking the terminal to a single computer us- ing TCP/IP requires Ethernet 10/100Base-T Crossover Cable. The cable can be used to cascade hubs or to connect Ethernet stations back-to-back without a hub. It works with both 10Base-T and 100Base-TX TCP/IP for Network Connection –...
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Page 11: Power Supply Port
To start using the terminal with Ingress, you must connect the terminal to Ingress and perform online activation. Ingress reads the serial number of your terminal and sends it for verification at the FingerTec server via Internet. In case you do not have an Internet connection, you would need to do offline activation. Please send the serial number and models of your terminals to your local resellers or sup- port@fingertec.com to request for a product key and activation key. Installation and Setup of Ingress Install Ingress in a PC that fulifills Ingress’ minimum requirements. Refer to http://www. fingertec.com/customer/download/postsales/SUM-Ingress-E.pdf for the Ingress user guide online. Setup Wizard will require you to do online activation before connection establish between Ingress and terminals. CONTENTS... -
Page 12: Using Tcp/Ip
Connecting the Terminals to Ingress deTeRmining TeRminAl numBeR Identify the number of your terminals to differentiate them between one another. In- gress can connect up to 999 units of terminal. Press Menu > Options > Comm Opt > Dev Num > Select the number. using TCp/ip IP address is important, as it is a unique address of the terminal in LAN. Without the IP To input the IP address of the address, locating the specific terminal is not possible. terminal: Press Menu > Options > Comm Opt > IP Addr > Key in IP address. using TCp/ip It is important to setup the Ethernet to connect the terminals using TCP/IP connection. Setting up the Ethernet is done by enabling the Ethernet function: Press Menu > Options > Comm Opt > Ethernet > Yes. Turn off the terminal after you have set the Ethernet setting to Yes. Now, plug-in the network plug to the Ethernet interface and turn the power on. Determining the Netmask, Gateway and NetSpeed: For TCP/IP connection, please configure the netmask, gateway and netspeed for the terminal. -
Page 13: Using Usb To Download/Upload Data
Using USB to Download/Upload Data A USB flash disk is useful in cases where the terminal is installed far from a PC or there is a connection problem. To determine the type of USB flash disks compatible with the terminal, please refer to this link at fingertec.com/newsletter/HL_.html using Press Menu > PenDrive Mgmt > Choose the operation that you want to carry out via USB flash disk. Communication Key Since the software is controlled by an activation code and a product key, set the COMM key to zero. Press Menu > Options > Comm Opt > COMM Key > Set to 0. CONTENTS... -
Page 14: Enrolling User
• USER Enrolling User The terminals can enroll fingerprint templates, passwords and card information. This chapter covers all possible user enrollments in the terminals. Caution: Enrollment of supervisor or administrator is important to ensure the terminals data safety. Prior to enrolling a new user, a supervisor has to be enrolled first by using any of the methods mentioned below. Select Enroll Admin > Choose the Privilege Level either Supervisor or Administrator to proceed. fingeRpRinT enRollmenT It is recommended to enroll two fingers for one user ID. One template is default and an- other one is used for backup. You need to check the quality of the fingerprint before doing any fingerprint enrollment. It is important to locate the center points of the finger because the center points has to be placed in the middle of the scanner during enroll- ment to get a good reading. Refer to page 19. You also have to make sure that the fingers are not too wet or too dry for enrollment. -
Page 15: Verifying User
fingeRpRinT And pAsswoRd enRollmenT The terminals offer a combination of fingerprint and password enrollment for better se- curity. Enrolling FP and password: Press Menu > User Manage > Enroll User > FP & Pwd > New Enroll? > OK > Key in User ID (PIN) > OK > Input your fingerprint > Input your password and confirm the password one more time > LCD is showing the ID with minus -OP to indi- cate that the user ID is using a combination of fingerprint and password > OK (Save) Verifying User 1:1 (one To one) / 1:n (one To mAny) VERIFICATION METHOD WHAT IS IT FOR 1:1 (One to One) You have to identify your User ID before inputting any biomet- rics feature for verification. For example, your user ID is 1008. One to one method requires you to key in user ID followed by your fingerprint to get verified. - Page 16 · Avoid direct sunlight or bright light pAsswoRd VeRifiCATion Password is an option for those who prefer not to use other verification methods. To verify via password, insert User ID > OK > insert password and press OK. CARd VeRifiCATion Place the card on the card scanning area and the terminal will read and verify the card. This feature is NOT available in noTe Types of Verification Methods AC900 & M2 The fingerprint terminals offer various verification methods which include fingerprint (FP), User ID (PIN), Password (PW), and RFID (RF). You can configure the terminal to offer multiv- erification methods. Press Menu > Options > Access Options > Group VerType > Select the Group > OK > Select the time > OK > Down arrow and select Verification Type > OK The terminals support the following combinations of verification: VERIFICATION TYPE DESCRIPTION Fingerprint only User ID only...
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Page 17: Adding User Information
Fingerprint and RFID Card PW & RF Password and RFID Card FP/ PW/ RF Fingerprint or Password or RFID. One method only FP & PW & RF Fingerprint, password and RFID, all methods are required PIN & FP & PW User ID, fingerprint and password, all methods required FP & RF / PIN Fingerprint and RFID card or 1:1 fingerprint matching Go to Chapter 8: Access Options to learn more about Grouping and Group Definition. Adding User Information User information can be added into FingerTec terminals through the Ingress software. After the information is updated, sync Ingress with the terminal to display the informa- tion. Deleting User Only an administrator can perform user deletion at the terminal. To delete certain user(s), press Menu > User Manage > Delete > Input User ID > The terminal will tell you the veri- fication method enrolled by the user ID > OK > Prompting you to Delete User > Press OK > Confirmation is required > OK as Yes and Esc as No Access Level/Privilege The terminal offers various types of access level or privilege. PRIVILEGE USER ROLES Normal User Only use the terminal to verify your identity. You cannot access... -
Page 18: General Settings
5 • SYSTEM General Settings AdjusTing dATe/Time The function of the terminal is to record time attendance and door access activities of employees. Precision in time and date cannot be compromised for the system to work ef- ficiently. Adjust Date/Time according to your time zone. Press Menu > Options > System Opt > Date/Time > Select Value > OK dATe foRmAT Date format differs based on countries for example in Malaysia the format used is, date- month-year whereas in America, month comes first. Choose your date format according to your preference. The default format is dd-mm-yy. Press Menu > Options > System Opt > Fmt > Select Format > OK sysTem lAnguAge The terminals offers various languages to match your local requirements. Maximum of language packs are available in one terminal at a time and it’s set according to your re- quest during purchase. Default language is English. Press Menu > Options > System Opt > Language > Choose your language > OK VoiCe The terminal has certain voice commands to guide users during enrolment and to notify users during the identity verification process. Press Menu > Options > System Opt > Adv Option > Voice > Y/N Volume (%) Voice Control lets you control the level of volume emitted by the terminal. Adjust Volume: Default volume of the terminal’s voice is 5. The volume can go as high as 100 and as low as 0. To sustain the performance of speaker in the terminal it’s recom- mended to stay at range 0-0. To adjust the volume Press Menu > Options > System Opt > Adv Option > Adj VOL (%) > Set your number > OK. useR inTeRfACe sTyle The terminals offer different user interface style. Select your style based on your prefer- ence. Menu > Options > UI Style > Select your style > OK Fingerprint Settings Configure the settings for fingerprint enrollment and verification to achieve optimum effectiveness. -
Page 19: Update Firmware
Reasons Work code Check In Check Out OT start Done Sick Leave Half-day Leave Emergency Leave Meeting Client Outstation Workcode Mode 1: Verification followed by work code Workcode Mode 2: Work code followed by verification To disable: Select No Menu > Options > System Opt > Adv Option > Work Code > OK > Select Preference > Update Firmware FingerTec offer updates for the terminals regularly through software in a PC. Always con- sult your local reseller before you update firmware of the terminal or alternatively you can contact us at support@fingertec.com. Save the latest firmware in a USB flash disk before attempting this operation. Press Menu > Options > System Opt > Adv Option > Upd Firmware > OK > Plug Pen Drive? > Insert the USB Flash Disk into the slot > OK CONTENTS... -
Page 20: System Information
System Information The terminals keep information of the system and this information is available for view- ing by administrators. numBeR of useRs in The TeRminAl (useR CounT) Every model of the terminal has different user capacity depending on the number of templates a user has in a terminal. For example, if a terminal could contain 000 finger- print templates and a user is entitled to 2 templates enrolment, the total user of the system would be 1500. To find out how many users are enrolled in a terminal: Press Menu > Sys Info > User Cnt > View the number QuAnTiTy of fingeRpRinT TemplATes sToRed in The TeRminAl (fp CounT) (This feature is NOT available in TimeLine 100 model.) The terminals contain fingerprint templates and the capacity differs from one model to another. To find out the number of fingerprint count in the terminal: Press Menu > Sys Info > FP Cnt > View the number QuAnTiTy of ATTendAnCe logs sAVed in The TeRminAl (ATT log) Once verification is completed, an attendance log will be stored in the terminal as record. A terminal can contain up to 120,000 logs depending on the models. Press... - Page 21 S Logs: Shows the number of Scanner Logs available for the terminal. Manufactured Time (Manu Time): The date and time when the terminal was pro- duced is displayed when you press Manu Time Serial Number of the Terminal (Serial Num): The serial number of the terminal is im- portant to activate the software and to liaise with FingerTec Worldwide in support issues. The Serial number is pasted on the back of the terminal but in case the sticker is damaged, this is where you can retrieve the serial number. Manufacturer: Get the name of the manufacturer of the terminal here. Device Name: All models have different names. If you don’t know the name of the terminal that you are having, get it here.
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Page 22: Deleting Transaction Logs
• DATA Every time an enrollment is performed or a veri- DESCRIPTION CODE fication is done, a transaction log is created and Terminal ID stored inside the terminal. The data contains cre- Date (ddmmyy) ated terminal ID, date, time, userID and transac- 050210 tion activity. For example, 010502100900000000 Time (hhmm) 0900 0010000: Code User ID 000000001 These logs need to be managed to maintain the Transaction Code effectiveness of the terminal. It is recommended Terminal Activity to do the housekeeping of data from the software but there are 5 functions available in Data icon to enable you to manage data in the terminals Deleting Transaction Logs Delete Attendance Logs: The fingerprint terminal stores every transaction logs of its user. Once a user is enrolled and verified, the logs will be kept in the terminal. Sometimes housekeeping needs to be done to sustain the terminal’s performance. Please be certain before performing this operation because once the OK button is pressed, all attendance logs will be lost. Press Menu > Options > System Opt > Adv Option > Del Attlogs > OK >... -
Page 23: Access Options
• ACCESS Using The Terminal as Door Access The terminals can be connected to door access accessories like electromagnetic lock, doorbolt, exit button, etc to control access to doors. FingerTec provides all kinds of door- lock accessories which can be viewed at accessory.fingertec.com. Make sure you understand the access options offered in the terminal and do necessary configurations for your door access system. Access Options This function determines user’s accessibility or authority to enter certain doors. Time Zone The period where a user is allowed access is called TIME ZONE or time period (TP). In total there are 50 time zones available in FingerTec fingerprint models. Each Time Zone has time slots for Monday until Sunday. To define time zone: Press Menu > Options > Access Options > Define TP > Select the Time Zone number and determine the time for each day. -
Page 24: Access Combination
gRouping When a group of users are having an almost similar time zone assignment, they can be grouped together. For example, Time Zone 2 and Time Zone are suitable for one group where users in this group checks in at 8:00 until 12:00 has a, break time from 12:00 to 1:00 , continue from 1:00 to 18:00, and no one is allowed access during weekends. Therefore, these users will be in Group Time Zone 1. The table below illustrates the Group Time Zone concept. GROUP TIME ZONE TIME ZONE TIME ZONE TIME ZONE There are a total of 5 Group Time Zones available in the system. The system default is Group 1 and Time Zone 1. Therefore, the newly enrolled users automatically will be in an unlocking status. If those users are not included in the grouping combination setting, they are given permission to record attendance but they can’t unlock any door. To define Group Time Zone: Press Menu > Options > Access Options > GRP TP Define > There are a total of 5 Group Time Zone offered and each Group Time Zone accepts only time zones. User Account Options After a user has been enrolled, you can configure his/her access option settings. Press Menu > Options > Access Options > User Acc Opts > Input the user ID that you want to set the access option for > Determine the below matter: USER ACC OPTS WHAT YOU SHOULD DO... -
Page 25: Turning Off Alarm
To configure Access Combo: press Menu > Options > Access Options > Access Comb > Select the combination you want for example Comb1 > OK > input the number, in this case 12 to represent GRP TP1, GRP TP2, GRP TP> OK Lock The opening period of the electromagnetic lock or door bolt can be controlled ac- cording to your requirement or preference. The default value is 150 which translates to sec. 50 is equivalent to 1 second. Press Menu > Options > Access Options > Lock > Determine the value of lock delay. Door Sensor Delay Door sensor delay can be configured to alert users if a door is not closing well after a time period. A door sensor must be installed prior to activation of this option. The default period is 10seconds and the maximum period is 999seconds. Press Menu > Options > Access Options >Dsen Delay > Determine the value of lock delay. Door Sensor Mode Door sensor mode is to configure the time to alert an internal buzzer if the door is not closing properly. The standard of door locking system includes: Normally Closed (NC): An electrical contact that regularly allows electricity to flow until it is signaled to open Normally Open (NO).: An electrical contact that rarely allows electricity to flow. To use door sensor, select NC. Press Menu > Options > Access Options > Dsen Mode > Determine the type correctly > OK Door Sensor Alarm Door Sensor Alarm can be configured to alert users by using the alarm system if a door is not closing well after a time period. An alarm system must be installed first to use this operation. Press Menu > Options > Access Options > Dsen Alarm > Determine the period > OK Turning Off Alarm There are scenarios that require you to turn off your alarm system and this can be done through the terminal. To do this you have to press and hold the security button at the back of the terminal followed by pressing Menu > Turn Off Alarm.If you didn’t press the security button, the message “System Broken!!!” message will be displayed... -
Page 26: Alarm Delay
Do not using the same method and the same fingerprint during normal working days to avoid noTe triggering the alarm system and disrupting working environment. AlARm delAy Set the timer to set off the alarm after successful duress finger verification. The time range is from 0 to 25s. The type of output for alarm is NO/NC. Press Menu > Options > Access Options > Duress Options > Alarm Delay > Set your value > OK Alarm Count There is a limit to unsuccessful verification by a user. Predefine the value of unsucessfull verifications sofuat if a user exceeds the allowed times, the alarm will be triggered if your terminal is installed with an alarm system. Press Menu > Options > Access Options > Alarm CNT > Define the value > OK Group Verification Type This function offers various verification type(s) for every group that can be set accord- ing to time. Description of verification types available in FingerTec fingerprint terminal is explained in Chapter : User. Press Menu > Options > Access Options > Group Ver- Type > Select the Group > OK > Select the time > Down arrow and select Verification Type. After finished, press OK. CONTENTS... -
Page 27: Who Should Do The Auto Test
• AUTO TEST Who should do the Auto Test? Auto Test page is to diagnose or analyze the conditions in the terminal. There are tests available in the Auto Test page and only the administrator is allowed to perform the test. Before running any tests, kindly contact your reseller for advice or you could email support@fingertec.com. Run All Tests At Once The Auto Test contains tests and to run all of them at once, Press Menu > Options > Auto Test > Run All Test > OK > “Pls keep Pwr On” message will be displayed > The terminal will run all tests and when finished the LCD will display the result such as this: All: 1 Bad: 0, to indicate the level of breakdown in the terminal. FLASH Test Press Menu > Options > Auto Test > FLASH test > OK > “Pls keep Pwr On” message will be displayed > The terminal will run all tests and when finished the LCD will display the result such as this: All: 1 Bad: 0 LCD Test Press Menu > Options > Auto Test > LCD test > OK > The screen will display lines of ‘W’. Any missing Ws or jagged W indicates LCD error. Escape to return to the previous page Voice Test Press Menu > Options > Auto Test > Voice test > OK > The LCD will display for example: “Play Voice 1” and you will hear the message for that. Press OK to listen to the next voice. Any error indictes that something is wrong with the speaker. FP Reader Press Menu > Options > Auto Test > FP Reader > OK > If your fingerprint sensor is not in good condition, you will see “OK!” Key Test Press Menu > Options > Auto Test > Key Test > OK > Press any key and look at the LCD display. If the key matches the description on the LCD, the keypad is in good condi- tion RTC Test Press Menu > Options > Auto Test > RTC test > OK > If the RTC battery is still working, the test will prompt an “OK!” CONTENTS... -
Page 28: Troubleshooting
TROUBLESHOOTING “unABle To ConneCT” AppeARs When this message appears, it means that the settings for the terminals and the comput- ers are not properly done. Find out which method you are using to connect. FingerTec of- fers LAN, RS22, RS85 and USB communication methods. Refer to Chapter : Connection - Syncing Terminal to further understand the topic. “Admin AffiRm” AppeARs You are not an administrator of this terminal. Only an authorized administrator of the sys- tem is allowed to access the Menu. Any attempt of normal user to access the Menu will prompt “Admin Affirm” message on the screen. In case the administrator has resigned from the company, kindly contact your FingerTec authorized reseller to access the termi- nal. diffiCulT To ReAd fingeR Five things could be the cause of this: Enrolment is not properly done: Enrolment is the most important process to ensure that The fingerTec terminal captures the best quality of your fingerprints. Refer to chapter for more on how to conduct a good enrolment. The location of the terminal is not conducive: The scanner does not work well in bright- lighted area. Cover the scanner a little if this is the cause of the difficulty. Shift the location area for a better performance. Finger is not properly placed: To get a good reading, make sure that your finger’s center points are placed on at the middle of the scanner. Adjust the position of your fingerprint as you see it onscreen. The scanner is not cleaned or it is scratched: Check the quality of the scanner. If the... -
Page 29: Rfid Card Doesn't Respond
“dupliCATe fingeR” AppeARs FingerTec is an intelligent terminal. It will not accept the same fingerprint twice into its system. If you have registered a finger into a FingerTec device, the system would prompt, “Duplicate Finger” when you try to enroll that finger for another time. Choose a different finger to proceed. Rfid CARd doesn’T Respond Two possibilities for this problem Have you registered the card to the terminal? The card must be registered to the terminal before the terminal could read the infor- mation in the card. Refer to chapter 8 User, page 29 for card enrollment. Have you assigned the user ID to the verification group that supports RFID card? Without setting the terminal that you are under a group that supports RFID card, the FingerTec terminal wouldn’t read your card. no sound A few things could cause this problem: The terminal voice mode is silent Perhaps someone has turned off the voice in your terminal or reduced its volume to 0%. Refer to Chapter 5 System to under Voice to rectify. Speaker is damaged Once you have rectified the voice mode and the problem persists, proceed to test the voice. Go to Chapter 12 Auto Test to do the test. If no voice emitted, contact your local reseller for support. For more troubleshooting, go to user.fingertec.com CONTENTS... - Page 30 w w w . t i m e t e c c l o u d . c o m TimeTec © 2021, All rights reserved • 102021...
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