Brother MFC9100C Service Manual page 277

BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE
This warranty gives you certain rights and
you may also have other rights that may
vary from state to state.
This warranty is given only to the end-
use purchaser of the accompanying
product (referred to in this warranty as
"this Product").
What is covered: Brother warrants to
you for the Warranty Period that there
are no defects
workmanship or Year 2000 compliance of
this Product. The "Warranty Period" is 1
year from the date you purchased this
product. The "Warranty Period" for
consumable items, such as Ink Cartridges,
Print Heads, etc. is 90 days from the
date of purchase, or the rated life of the
Consumable item, whichever is shorter.
What is NOT covered: This warranty is
VOID — that is, this Product has no
warranty — if: (1) you did not purchase
this Product from an authorized Brother
reseller within the United States, (2) this
Product has been serviced, modified or
tampered with by anyone other than an
Authorized Service Representative of
Brother, (3) the serial number has been
modified, defaced or removed from this
Product, (4) this Product has been
abused or damaged, (5) non Brother®-
brand or non Brother approved parts,
supplies, power
accessories have been used with this
Product, or (6) this Product has been
transported without the proper preparation
and packaging.
What to do if you think your Product
is defective:
Call our Customer Service Hotline at
1-800-284-4329, or if you suspect a
defect in materials or workmanship in this
Product, you can report it to a Brother
Authorized Service Center.
Warranty Period,
representative with a copy of your dated
bill of sale showing that this Product was
purchased within the United States.
i v M F C
(For MFC 9100C Only)
(For USA Only)
in the materials,
supplies or other
During the
supply Brother's
L I M I T E D W A R R A N T Y
For the name of your Brother Authorized
Service Center, call 1-800-521-2846. After
contacting the Brother Authorized Service
Center, you may be required to deliver or
send the Product properly packaged,
freight prepaid, to the Authorized Service
Center together with a photocopy of your
bill of sale.
What Brother will do: Brother (or its
Authorized Service Center) will evaluate
your report of a possible defect to
determine whether a defect exists, and if
it does exist, Brother (or its Authorized
Service Center) will repair or (at Brother's
option) replace the Product with a product
that performs the same functions and
performs as well as the original Product.
Brother reserves the right to supply
refurbished or remanufactured replacement
products provided that the replacement
products conform to the manufacturer's
specifications for new products. The
repaired or replacement product will be
returned to you at no cost.
Exchange Service:
Exchange service will expedite, in most
instances by the next business day, the
exchange of your non working Product
with a refurbished or remanufactured
product that conforms
manufacturer's specifications for new
products. The
remanufactured Product you receive will
be covered by the balance of the limited
warranty period remaining on the original
Product, plus an additional thirty (30)
days. You will keep the replacement
Product that is sent to you and must
return (or be billed up to the cost of a
new product) your original non working
product, which shall become the property
of Brother. You must call Brother
Customer Service and if the representative
cannot correct the product's malfunction
over the telephone and you elect the
exchange service, you must provide
information pertaining to this Product and
you must also provide a valid major
credit card number.
be charged up to the cost of a new
( U S A )
to the
refurbished or
Your credit card will