Wi-Fi Troubleshooting - Raymarine a67 Wi-Fi Installation And Operation Instructions Manual

28.9 Wi-Fi troubleshooting

Aspects of the installation can cause problems with the data shared between wireless devices. Such problems, their possible
causes and solutions are described here.
Problem
No wireless connection.
No Raymarine app on device.
Raymarine app runs slowly or not at all.
No waypoint / routes synchronization
with Navionics Marine app.
Weak or intermittent Wi-Fi signal.
Smartphone / tablet can no longer
connect to the internet or receive
e-mails after using a Raymarine mobile
app.
302
Possible causes
Tablet / smartphone does not have a
wireless connection established with
the multifunction display.
Tablet / smartphone does not have
Raymarine app installed and running.
Mobile applications are NOT enabled
on the multifunction display.
Device not compatible with Raymarine
app.
MFD software incompatible with mobile
application.
Smartphone / tablet does not have
"Navionics Marine" app installed and
running.
Chart application is not running on the
multifunction display.
Interference from other wireless devices
in the vicinity.
Device still connected to the
multifunction display.
Possible solutions
Ensure that Wi-Fi is enabled on the multifunction display (Homescreen:
> Set-Up > System Settings > Wireless Connections > Wi-Fi > On).
Ensure that the "Wi-Fi" option is enabled on the iPhone (available from
the phone's Settings menu).
Ensure that the Raymarine connection is selected as the Wi-Fi network.
If a passcode has been specified for the multifunction display's Wi-Fi
connection ensure that the same passcode is entered into the iPhone
when prompted.
Download the required Raymarine app from the relevant application
store.
Start the Raymarine app on your device.
Enable "Viewing only" or "Remote Control" (Homescreen: > Set-Up >
System Settings > Wireless Connections > Mobile Apps).
Recommended device requirements:
• iOS Devices = Best performance achieved on iPhone 4 or later and
iPad 2 or later.
• Android/Kindle Fire = Best performance achieved with 1GHz
processor and better and running 2.2.2. or later.
Ensure your MFD contains software application version 3.15 or later.
Download the "Navionics Marine" app from the relevant app store.
Start the "Navionics Marine" app on the device.
Start the chart application on the multifunction display.
Multiple wireless devices running simultaneously (such as laptops,
phones, and other wireless devices) can sometimes cause wireless
signal conflicts. Temporarily disable each wireless device in turn until
you have identified the device causing the interference.
Ensure the access point on your device is switched back to your
previous access point (e.g. the marina Wi-Fi).
New a Series / New c Series / New e Series