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1.4.1 RMA REQUEST
Contact Customer Service:
299 Johnson Ave., Ste 110, Waseca, MN 56093
Tel 1.507.833.8819 Email
BE SURE TO HAVE THE EQUIPMENT MODEL AND SERIAL NUMBER, AND BILLING AND
SHIPPING ADDRESSES ON HAND WHEN CALLING. You may also request an RMA online at
www.dataradio.com/rma.
When returning a product, mark the RMA clearly on the outside of the package. Include a complete de-
scription of the problem, as well as the name and telephone number of a contact person. RETURN
REQUESTS WILL NOT BE PROCESSED WITHOUT THIS INFORMATION.
For units in warranty, customers are responsible for shipping charges to Dataradio. For units returned out
of warranty, customers are responsible for all shipping charges. Return shipping instructions are the re-
sponsibility of the customer.
1.4.2 PRODUCT DOCUMENTATION
Dataradio reserves the right to update its products, software, or documentation without obligation to noti-
fy any individual or entity. Product updates may result in differences between the information provided in
this manual and the product shipped. For the most current product documentation, visit
www.dataradio.com
for datasheets, programming software, and user manuals.
1.5
Unpacking
When ready for installation, carefully unpack your HiPR-900 shipping carton and identify each item as
listed below:
•
One HiPR-900 radio modem
•
Power cable (5 ft) and connector with in-line 3A fuse
•
Ethernet cable (5 ft)
•
Quick Start Guide
If damage has occurred to the equipment during shipment, file a claim with the carrier immediately.
001-5099-000
rma@dataradio.com
4
HiPR-900 User Manual
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Table of Contents
Troubleshooting
