Using The Diagnostics Feature; Faqs; 12 Mbps License; Audio - RADVision Scopia XT1000 Administrator's Manual

Using the Diagnostics Feature

See the SCOPIA XT1000 User Guide for detailed information.

FAQs

This section lists issues that might come up while using the SCOPIA XT1000.

12 Mbps License

I entered the 12Mbps license, but the system still works at a lower rate.
Enable the 12Mbps rate from the configuration page Settings > Administrator settings > Calls >
Preferences > General > Rate.
Take into account that the 12M Bandwidth enabled by the license is shared between all the
terminals participating to the conference, included the local one:
1.
2.

Audio

I cannot hear audio after setting up the system:
.

Calls

I cannot dial or connect a video call (SIP / H.323).
I cannot accept a video call (SIP / H.323).
RADVISION | Administrator Guide for SCOPIA XT1000 Version 2.0
Point-to-Point Calls = 6M TX + 6M RX (6M each Peer) =12M Total Bandwidth
MultiPoint Calls = 12M Total Peers Bandwidth
•
Make sure the monitor volume is not set to 0.
•
Make sure the system volume is not set to 0 by activating
•
Select User settings > Diagnostics > Audio. Check whether Audio interfaces (Input and
Output) are properly working. You can also perform two tests: local tone generation and local
tone transmission to remote.
•
Dialed the wrong number/address? Make sure you have the correct one.
•
Recheck the Network Configuration, Network Preferences and H.323/SIP Proxy settings.
on the Remote Control Unit.
'Troubleshooting' | 69