Warranty Policy; Return Material Authorization (Rma); Warranty Limitations; Limitation Of Remedies - Zaxcom Deva 5.8 Owner's Manual

Deva 5.8 and Deva 16 Owner's Manual
Chapter B
Zaxcom Warranty Policy and Limitations
Zaxcom Inc. values your business and always attempts to provide you with the very best service.
No limited warranty is provided by Zaxcom unless your Zaxcom Deva ("Product") was purchased from an
authorized distributor or authorized reseller. Distributors may sell Products to resellers who then sell
Products to end users. Please see below for warranty information or obtaining service. No warranty ser-
vice is provided unless the Product is returned to Zaxcom Inc. or a Zaxcom dealer in the region where the
Product was first shipped by Zaxcom.

Warranty Policy

The Zaxcom Deva carries a Standard Warranty Period of one (1) year.
Note: The warranty period commences from the date of delivery from the Zaxcom dealer or reseller to the end user.
There are no warranties which extend beyond the face of the Zaxcom limited warranty. Zaxcom disclaims
all other warranties, express or implied, regarding the Products, including any implied warranties of mer-
chantability, fitness for a particular purpose or non-infringement. In the United States, some laws do not
allow the exclusion of the implied warranties.

Return Material Authorization (RMA)

No Product may be returned directly to Zaxcom without first contacting Zaxcom for a Return Material
Authorization ("RMA") number. If it is determined that the Deva may be defective, you will be given an
RMA number and instructions for Product return. An unauthorized return, i.e. one for which an RMA num-
ber has not been issued, will be returned to you at your expense. Authorized returns are to be shipped
prepaid and insured to the address on the RMA in an approved shipping container. Your original box and
packaging materials should be kept for storing or shipping your Product. To request an RMA, please contact
Zaxcom by telephone. There is an RMA form on the Zaxcom web site http://www.zaxcom.com. Please fill
out the form and return it with the product for repair. Zaxcom will return the warranty repair via 2nd day
UPS or FedEx at their discretion. If overnight service is required a FedEx or UPS account number must be
provided to Zaxcom to cover the shipping expenses.
All Devas returned for warranty service must be returned with a Zaxcom disk drive carrier.

Warranty Limitations

Zaxcom's limited warranty provides that, subject to the following limitations, each Product will be free
from defects in material and workmanship and will conform to Zaxcom's specification for the particular
Product.

Limitation of Remedies

Your exclusive remedy for any defective Product is limited to the repair or replacement of the defective
Product.
Zaxcom may elect which remedy or combination of remedies to provide in its sole discretion. Zaxcom
shall have a reasonable time after determining that a defective Product exists to repair or replace a defec-
tive Product. Zaxcom's replacement Product under its limited warranty will be manufactured from new and
serviceable used parts. Zaxcom's warranty applies to repaired or replaced Products for the balance of the
applicable period of the original warranty or thirty days from the date of shipment of a repaired or replaced
Product, whichever is longer.
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Chapter B