Zaxcom Warranty Policy And Limitations - Zaxcom ZFR100 Owner's Manual

Zaxcom Warranty Policy and Limitations

Warranty
Zaxcom Warranty Policy and Limitations
Zaxcom Inc. values your business and always attempts to provide you with the very best service.
No limited warranty is provided by Zaxcom unless your Zaxcom ZFR100 ("Product") was pur-
chased from an authorized distributor or authorized reseller. Distributors may sell Products to
resellers who then sell Products to end users. Please see below for warranty information or obtain-
ing service. No warranty service is provided unless the Product is returned to Zaxcom Inc. or a Zax-
com dealer in the region where the Product was first shipped by Zaxcom.
Warranty Policy
Zaxcom ZFR100 carries a Standard Warranty Period of one (1) year.
NOTE:
The warranty period commences from the date of delivery from the Zaxcom dealer or reseller
to the end user.
There are no warranties which extend beyond the face of the Zaxcom limited warranty. Zaxcom
disclaims all other warranties, express or implied, regarding the Products, including any implied
warranties of merchantability, fitness for a particular purpose or non-infringement. In the United
States, some laws do not allow the exclusion of the implied warranties.
Return Material Authorization (RMA)
No Product may be returned directly to Zaxcom without first contacting Zaxcom for a Return Mate-
rial Authorization ("RMA") number. If it is determined that the ZFR100 may be defective, you will
be given an RMA number and instructions for Product return. An unauthorized return, i.e. one for
which an RMA number has not been issued, will be returned to you at your expense. Authorized
returns are to be shipped prepaid and insured to the address on the RMA in an approved shipping
container. Your original box and packaging materials should be kept for storing or shipping your
Product. To request an RMA, please contact Zaxcom by telephone. There is an RMA form on the
Zaxcom web site www.zaxcom.com. Please fill out the form and return it with the product for
repair. Zaxcom will return the warranty repair via 2nd day UPS or FedEx at their discretion. If over-
night service is required a FedEx or UPS account number must be provided to Zaxcom to cover the
shipping expenses.
Warranty Limitations
Zaxcom's limited warranty provides that, subject to the following limitations, each Product will be
free from defects in material and workmanship and will conform to Zaxcom's specification for the
particular Product.
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